The Brainy Way to Build
Your Community
Roger Dooley
rogerdooley.com
rogerd@dooleydirect.com
@rogerdooley
#fbsprint
@rogerdooley
Quantcast
Rank Site
733 Cars.com
737 Abcnews.com
777 CollegeConfidential.com
791 SocialSecurity.gov
809 ESPN.com
@rogerdooley
1. Conversion
Via Andre Morys
Traffic Conversion
@rogerdooley
2. Habit Formation
@rogerdooley
“Then a friend sent me a link to
College Confidential.
…deeply addictive, it feels like a
cross between college admissions,
porn and heroin.
Check it out at your own risk. “
“She might as well have sent crack.
I was hooked. “
@rogerdooley
Daniel Kahneman Ronald Coase
Daniel Kahneman
System 1 System 2
5% Conscious
95% Non-conscious
@rogerdooley
Conversion
&
Community
The
Persuasion
Slide
™
@rogerdooley
Gravity
Nudge
Angle
Angle
Friction
Robert Cialdini: 6 Factors
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BJ Fogg: Behavior Model
@rogerdooley
Geoffrey Miller:
Evolutionary Psychology
@rogerdooley
Behavior Research
No single
theory explains
all behavior!
Community
Conversion
@rogerdooley
Gravity
• Initial Motivation
• Needs
• Wants
• Goals
Fighting Gravity
“Do this for us!”
Fighting Gravity
Work WITH Gravity
“We will help you!”
@rogerdooley
Work WITH Gravity
From iwillteachyoutoberich.com
“Make
Money!”
Nudge
Attention!
Nudges
Phone Call
Call to Action
Popup
Search Ad
Banner Ad
Email Alarm
Sign
Sales Call
Bad Nudge
From pawesome.com
Fair Nudge
chrisbrogan.com
From
chrisbrogan.com
Non-members see:
Nudge must be seen &
start the process
@rogerdooley
Angle
Motivation!
Nudge Without Motivation
@rogerdooley
Conscious &
Non-Conscious Motivators
@rogerdooley
Conscious Motivators
Benefits
Gifts
Discounts
Features
Specifications Prices
Non-conscious Motivators
Emotions Psychology
Brain Bugs
Include BOTH Conscious and
Non-conscious motivators!
@rogerdooley
Conscious: Benefits
“Typical customer saves 25%.”
“Has twice the power!”
“Money-back guarantee!”
Gifts & Discounts
“Free 50-page ebook!”
“$10 Starbucks card if you complete the survey!”
“20% off until midnight!”
@rogerdooley
No Discounts,
No Motivation
Problem:
Cost to Motivate
$ €
Non-Conscious Motivators
FREE!
Effective!
Dog owners?
Pet parents?
Liking
Show attributes you
share with your visitor to
create “liking effect.”
@rogerdooley
Friction
Ronald Coase
Friction =
The time, money, and
effort lost in getting
what you want.
Difficulty:
Real and
Perceived
@rogerdooley
Real Friction
Form Fields
Steps in Registration Process
Instructions
“What am I supposed to do?”
ANYTHING in Conversion Sequence
High
Friction
High Friction
@rogerdooley
$4,000,000,000,000.
2015 Est. – Business Insider
Near-Zero
Friction
@rogerdooley
• 4 screens
• Captcha
• Required fields
• Rules box
• Tiny CTA button
Community
Friction
Security Friction
“Imaginary” Friction
&
Cognitive Fluency
@rogerdooley
Confession Site
I believe God is on IRC and that I have found
him. Sometimes I sympathize with other
prophets of the past because no one believe
me and I fear it will soon be too late to save
mankind.
Confession Site
I believe God is on IRC and that I have found
him. Sometimes I sympathize with other
prophets of the past because no one believe
me and I fear it will soon be too late to save
mankind.
More “fluent” site =
More revealing posts
Drunk Tank Pink, Alter @rogerdooley
Minimize perceived friction
with simple fonts, short text, &
easy-to-read design.
@rogerdooley
Lurker
Conversion
Lurker to Active
• Identify
• Nudge
• Motivate
• Make it easy
@rogerdooley
Now, make it a habit…
Nir Eyal
nirandfar.com
The HOOK Canvas
1. What internal trigger is
the product addressing?
2. What external trigger
gets the user to the product?
4. Is the reward fulfilling,
yet leaves the user
wanting more?
3. What is the simplest
behavior in anticipation
of reward?
5. What “bit of work” is done to
increase the likelihood of
returning?
Nir Eyal’s Hook Model
The HOOK Canvas
1. What internal trigger is
the product addressing?
2. What external trigger
gets the user to the product?
4. Is the reward fulfilling,
yet leaves the user
wanting more?
3. What is the simplest
behavior in anticipation
of reward?
5. What “bit of work” is done to
increase the likelihood of
returning?
Nir Eyal’s Hook Model
The HOOK Canvas
1. What internal trigger is
the product addressing?
2. What external trigger
gets the user to the product?
4. Is the reward fulfilling,
yet leaves the user
wanting more?
3. What is the simplest
behavior in anticipation
of reward?
5. What “bit of work” is done to
increase the likelihood of
returning?
Nir Eyal’s Hook Model
Action
• Trigger + Motivation
• Join, Post, Like, etc.
• Make it EASY
Reward
• Dopamine
• Anticipation
• Variable
Reward
• Social (likes, shares, comments)
• Information
• Amusement, etc.
Investment
Cialdini’s 4th Principle
Hook Canvas
Investment loads next trigger!
Successful Communities
• Nudge visitors and members to act
@rogerdooley
Make it easy to join & participate
@rogerdooley
Give variable rewards (likes, etc.)
@rogerdooley
Let members build value and load
new triggers
@rogerdooley
How The World’s Top Conversion
Experts
Seduce You Into Joining
@rogerdooley
Multiple Nudges
Popups Convert Best
• Exit Intent
• Two Button
Measure Real Behavior
• Heat Maps
• Scroll Maps
• Mouse Tracking
• Etc.
• Tools: CrazyEgg,
ClickTale, Inspectlet,
many more
Use A/B Tests
Tools: Optimizely, Visual Website Optimizer,
Convert.com, etc.
There are no best practices,
just starting points for testing.
@rogerdooley
If you remember just
one thing …
Change is constant and
accelerating…
Communication
50 Years
Media
50 Years
Mobile!
Big Data!
Social
Media!
Our Brains
NO Change in 50,000 Years!
Build your community
for the way the
human brain really
works!
The Brainy Way to Build
Your Community
Roger Dooley
rogerdooley.com
rogerd@dooleydirect.com
@rogerdooley

The Brainy Way to Build Your Community - Roger Dooley