Fernando Parra is a performance-driven Facilities and Customer Service Manager seeking a new opportunity. He has over 9 years of experience managing facilities for Jewish Family Service of San Diego, including executing daily operations and maintenance, ensuring OSHA compliance, and developing a dedicated team. Parra also has retail operations management experience from roles at CompUSA and Hollywood Video, where he supervised staff and analyzed financial data. He is skilled in Microsoft Office, facilities management software, and holds certifications in OSHA, CPR, and emergency response.

1. Fernando Parra
Email: Frnnd123@gmail.com
Cell Phone#: 619-855-6811
PROFILE
Performance-driven and customer-centric Facilities and Customer Service Manager
known for being a highly motivated self-starter. Ability to motivate and mentor
diverse professional teams. Possesses a broad-based background, exceptional work
ethic, and commitment to organizational objectives within a highly competitive and
rapidly changing marketplace. Motivated to achieve goals and overcome obstacles, a
welcome addition to any team as a solution provider who consistently earns the
confidence of peers and customers with the desire to exceed expectations in all
aspects of professional performance.
WORK EXPERIENCE
Headquarters Facilities Manager
Jewish Family Service of San Diego - San Diego, CA – September 2007 to March 2016
Office Manager
Jewish Family Service of San Diego - San Diego, CA – October 2006 to September 2007
• Execute daily upkeep of the corporate headquarters and satellite offices including safety and security for
employees and visitors.
• Train employees in the Injury & Illness Prevention Program (IIPP) in accordance with California Worker's
Compensation laws.
• Implement, train and facilitated monthly and quarterly OSHA inspection in all 5 San Diego facilities and 2 in
Palm Desert to ensure OSHA compliance; manage updates and apply corrections.
• Partner collaboration and involvement with the successful opening and continuous facility operations of a new
corporate office from 6,600 square feet to 25,000 square feet location; as well as new facility operations
of an additional 19,000 square feet new corporate office.
• Provision of maintenance of all office equipment; organize and supervise facility and ground inspections and
preventive maintenance programs.
• Coordinate a team to respond to the daily help-desk ticket requests.
• Execute the closing, moving, opening of satellite offices in San Diego County as required by upper
Management and program contracts.
• Develop and design space planning best allocation and utilization of space & resources for new sites.
• Contributed to the successful implementation of evacuation and panic button procedures and Provide
Company-wide employee training as needed in emergency preparedness, evacuation and safety procedures.
• Develop a team of motivated and dedicated facilities and front desk employees.
• Examine and maintain the safety of all office equipment; organize and supervise facility and ground
Inspections and preventive maintenance programs.
• Implement an effective and positive on-boarding experience for new employees and interns.
• Prepared and ensured compliance to all operating budget reports.
• Coordinate control of facilities' P&L with responsibility for managing budgets and cost.
• Support executive team's special events (with as many of 200 attendees) and other initiatives with action plans
for immediate execution.
• Coordinate with facilities team the everyday and weekly conferences, workshops, seminars and other
encounters.
• Oversee acquisition, installation and commissioning of equipment that are required for the facility – IT
Systems, Security Systems, HVAC units etc.
• Foster favorable relationships with community service industries for the benefit of the agency (local police
officers, firefighters, business neighbors, ADL).

2. Operations Manager
CompUSA - San Diego, CA - May 2006 to September 2006
 Emphasis on exceptional customer service to improve and maintain store performances
• Successfully supervised 45 employees within multiple departments.
• Proven ability to successfully hire, train and motivate a cohesive, efficient and service-oriented staff.
• Performed essential functions such as: interviewing staff, performance reviews, and training programs to new
retail staff.
• Administered employee payroll, benefits and insurance.
• Supervised the maintenance of store organizational database/archive and administration files.
• Forecasted sales volumes to boost up the profits in collaboration with the General Manager and Sales
Manager.
• Provided input regarding stock control as well as managed stock levels.
Store Director
Hollywood Video - San Diego, CA - September 2004 to May 2006
 Managed and reinforced service expectations of both internal and external customers to maximize a positive
experience
• Created an environment that allowed employees to do what is necessary to resolve customer issues quickly and
correctly
• Created business plans, monitored all sales goals, and set store goals aligned with the company's strategic sales
plan
• Analyzed store's financial data and took action to grow revenues, control costs, and ensure appropriate
inventory management
• Maintained accountability to ensure that proper cash controls and loss prevention procedures are in place and
followed per company standards
• Reviewed merchandising standards and marketing programs while maintaining a clean store environment
• Launched incentive ideas to increase customer loyalty and improve profit/growth margins.
EDUCATION
Southwestern College - Chula Vista, CA
Arts/General Education
University of San Diego - San Diego, CA
15 units in Architectural Design
SKILLS
Microsoft Office Suite of Application Certification
OSHA Certification
Injury & Illness Prevention Program (IIPP) Competencies
CPR/AED/First Aid/Emergency Response Certified
Knowledge of “Net Facilities” and “360 Facilities” software
Visio Software
CORE COMPETENCIES
Facilities Management * Business Organization and Management *Regulatory Compliance
Project Development and Implementation * Problem Resolution * Solution Design
Team Leadership * Team Performance Optimization * Budget Control and Implementation Training and
Development * Purchasing and Asset Management * Risk Management
Human Resource Development * Bilingual (English/Spanish)