This document is a resume for Christopher S. Jones highlighting his extensive experience in customer service and retail management roles over the past 30 years. It outlines his expertise in areas like inventory management, employee supervision, training, and analytics. Recent professional experience includes data collection and coding roles for Crossmark and various management and supervisory positions at Whole Foods Market and CVS Pharmacy involving ordering, inventory, customer service, and staff supervision and training. He holds a BA in Television Production from California State University, Northridge and an AS in Television Production from Moorpark College.

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Christopher S. Jones 583 W 17th St Apt 3
San Pedro, CA 90731
805.258.1601 cilisten@msn.com
OVERVIEW
Enterprising customer service leader with extensive retail experience leading teams. Tactful and empathetic communication
style that promotes team building and harmony. Well-liked by customers,peers, and supervisees.
Expertise  Procurement oversight
 Ordering and maintaining inventory
 Display creationand placement
 Store OperationsOversight
 Employee Supervisionand Facilitation
 Training Delivery
 WorkSchedule Coordination
 Cash Management
 Analytics andReporting related tospoilage
 Safety Program implementation
Technical  Microsoft Office Suite:Excel, Outlook,Word,PowerPoint
 Video Editing Tools:AVID Media Composerand Pro Tools
 Final Draft
 All AspectsofVideo Production
Certification  Media Production
PROFESSIONAL EXPERIENCE
Crossmark, Los Angeles,CA 05/2012-Present
A leading salesand marketing servicescompany in the consumer goods and services industry that delivers smarter solutions
to clientsfor faster growth in an ever-changing world
Data Collection/Coder
 Updated Nielson Database with client relevant product data as well as product image for product UPC's
identified as missing
 Built and maintained positive relationships with all client stores participating in data collection activities
Whole Foods Market; Santa Barbara,CA 05/2008-01/2011
America’s Healthiest Grocery Store
Grocery Team Member 09/2009-01/2011
 Ordering and maintenance responsibility for the frozen food sub-team
 Organized and delivered grocery products to shelves in support of customer care
 Addressed customerconcerns / issues and special requests
 Deliver Excellent Customer Service
Grocery Specialist, Santa Fe, NM 05/2008-04/2009
 Ordering and maintenance responsibility for all dry grocery orders
 Oversaw stocklevels on the sales floor and in grocery backroom
 Created and maintained all shelf tags to ensure customer confusion was minimized
 Ordering and display responsibility for all ad merchandise
 Responsible for purchase order creation through closure for dry grocery products
 Reporting for dry grocery weekly spoilage
CVS Pharmacy, Santa Fe, NM 09/2007- 05/2008
America’s leading retail pharmacy with more than 9600 locations nationwide
Assistant Store Manager
 Operational responsibility for location
 Schedule employees balancing time and budgetary resources
 Oversaw all cash issues including ordering and balancing the safe daily
 Review weekly merchandising by staff to ensure compliance with corporate and regional goals
 Report staff payroll to corporate headquarters
 Oversee training for all new staff members

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Whole Foods Market; Santa Fe,NM 07/2007-09/2007
America’s Healthiest Grocery Store
Grocery Supervisor
 Operational oversight for evening fronting and restocking of high velocity items
 Set up overnight staff with stockneeded to ensure continuity of operations during daytime store hours
 Manage grocery staff time including authorization of breaks and lunches
 Addressed customerconcerns / issues and special requests
 Deliver Excellent Customer Service
Ralphs Grocery Co (A Kroger Co) Camarillo, CA 10/1988-03/2007
One of the world’s largest grocery retailers
Customer Service Manager 3/1999–3/2007
 Oversaw cash issues and deposits for multiple points of sales
 Balanced cash desk and monitor cash flow into and out of store (on average $3500)
 Supervisor to stockcrew, cashiers, courtesy clerks, baggers (up to 50 persons pershift)
 Trained new team members
 Monitored stocklevels and ensured appropriate stock ordering
 Addressed customerconcerns / issues and special requests
 Deliver Excellent Customer Service
Food Clerk 5/1996–3/1999
 Stock grocery shelves,face up shelves to ensure customer access
 Breakdown pallets
 Deliver stock from warehouse to store aisles
Non-Foods Clerk 4/1990–5/1996
 Stock non-food shelves,face up shelves to ensure customer access
 Train non-foods clerks
Courtesy Clerk 10/1988–4/1990
Lucky Stores,Camarillo, CA 5/1986–10/1988
Courtesy Clerk
EDUCATION
2014 NCS College Certificate, Media Production
1995 California State University, Northridge BA, Television Production
1992 Moorpark College AS, Television Production