Robyn Coleman has over 25 years of experience in pharmacy operations and project management. She currently serves as the Director of Pharmacy Implementation at Proxsys Rx, where she oversees multiple concurrent pharmacy implementation projects, handling regulatory issues, vendor contracting, design/build coordination, and ensuring projects are completed on time and on budget. Prior experience includes roles as a pharmacy manager and technician, with a demonstrated ability to improve processes, reduce costs, and resolve issues. She has extensive expertise in areas such as training, multi-site operations, compliance, and project management.

1. Robyn Coleman
204 Tutwiler Drive, Trussville, AL 35173
205-266-8621 rguest812@gmail.com
PROFESSIONAL PROFILE
Director of Pharmacy Implementation with expertise overseeing every aspect of the project lifecycle, including defining,
planning, organizing, monitoring, and reporting. Strengths lie in employee and operations management. Proven track record of
building, maintaining, and overseeing multiple projects simultaneously. Highly skilled in budgeting, contract negotiations,
inventory management, human resources, and customer service. Skilled problem solver and decision maker with attention to
detail and ability to quickly adapt to, overcome, and resolve issues. Strong analytical and written, verbal, and interpersonal
communication skills.
Expertise includes:
 Training
 Multi-Site Operations
 Compliance
 Process Improvement
 Cost Reduction
 Cross-Functional Team Leadership
 Client Relations
 Project Management
 Contract Negotiations
SELECTED PROJECTS
 The Pharmacy at the Medical Center (2017) – Remodeled space and opened new pharmacy in abbreviated
implementation process which typically take 4-6 months to less than 3 months including permitting, licensing and buildout.
We overcame challenges with holiday schedules, shortened time frames and limited resources to get pharmacy open on Jan
4th.
 Singing River Pharmacy (2015) – One of 2 pharmacies we opened as part of a health system pharmacy buyout. We
purchased and managed pharmacy in existing space until buildout and new pharmacy were complete. Pharmacy was part of
new overall branded design which was implemented for all Proxsys Rx pharmacies opened in the future. Fixtures were
designed and custom built for our design and layout, products sourced and prices negotiated in addition to regular
implementation tasks. Pharmacy opened on time and on budget due to multiple regulatory stumbling blocks.
 The Pharmacy at Rush (2014) – Managed first Proxsys Rx-owned pharmacy opening, including all regulatory and
contracting issues caused by a vendor currently occupying the space. Handled vendor contracts, pharmacy licensing, DEA
registration, third-party contracting, permits and inspections, and pharmacy items (from equipment to office supplies).
Oversaw painting, floor patching/refinishing, fixture and shelving installation, computer network setup, and merchandise
intake. Successfully opened in 5 days with all drugs, snack vendors, OTC merchandise, and pharmacy systems in place.
Overcame many issues, including acquiring staff of previous pharmacy at administration's request, undergoing change in
ownership, and learning new systems.
 St. Vincent's Pharmacy at Birmingham (2012) – Oversaw management-only takeover of existing health-system-owned
pharmacy being managed by inpatient pharmacist with no management experience. Assessed current processes and
infrastructure, including staffing, benefits, inventory, contracting, and workflow. Successfully transitioned employees,
reduced inventory by resetting entire pharmacy, improved workflow by adding equipment to workstations, and implemented
procedures for daily/weekly/monthly tasks to streamline reporting. Investigated how health system was reimbursing
pharmacy for in-houseitems, such as payroll deduction, charity programs, and workers’ compensation medication, resulting
in an increase in gross margin from negative to positive cash flow.
 Baptist Hoover Pharmacy (2011) – First pharmacy owned by large health system, requiring collaboration with health
system departments, including IT, phone, finance, facilities, and outside vendors (architects, builders, etc.). Overcame
numerous obstacles, including putting pharmacy on a sub-net under VPN tunnel to satisfy health system security concerns.
Accomplished project on schedule and under budget despite delay of building materials/supplies due to 2011 tornadoes.
PROFESSIONAL EXPERIENCE
PROXSYS RX (formerly MedWorks Rx) – Birmingham, AL 2011-Present
Director of Pharmacy Implementation (2016-Present) / Pharmacy Implementation Manager (2014-2016)
 Collaborate with Sales and Development to determine project scope, timeline, budget, and resources for multiple
concurrent projects.
 Work with internal team and health system partners to identify and appoint key staff to assist with decisions and assign
involved tasks.
 Handle regulatory issues, permitting, equipment, scheduling, training, human resources and design/build-out review and
coordination.

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 Source, negotiate and set up new contracts with vendors, drug wholesalers, and third-party payers.
 Coordinate with architect, contractors and vendors on layout, design and functional details.
 Work in conjunction with contractor to manage all design and buildout details to ensure project completion on time,
within scope and within budget.
 Provide leadership to team by setting project goals, timelines and expectations for project success.
 Interact with senior leadership and key stakeholders to provide project status ensuring that all deliverables meet
expectations and budget guidelines.
Pharmacy Implementation/Operations Manager 2011-2014
 Worked with Senior level management and clients to determine project scope, timelines, budgets and resources for
project.
 Project Manager/Implementation Manager for multipleongoing projects for clients including licensing, contracting,
training, equipment procurement, scheduling, human resources and design/build for project.
 Performs daily, weekly, and monthlyanalyses to determine productivity, budgets, staffing levels, and overall performance
and communicate with management on status.
 Conducts ongoing client engagements including monthlystaff meeting at each pharmacy to discuss budgets, issues, and
adherence to policies and procedures.
 Manages staff of 50+ at 6 locations, including recruiting, hiring, training, scheduling, and performance reviews.
TARA PHARMACY – Birmingham, AL 2010-2011
Nursing Home Coordinator/Pharmacy Technician
 Coordinated setup of insurance and medications for patients transitioning from hospital to LTC (long-term care),
including payment/responsible party information with families, orders and clarifications with nurses, setup and PA’s
(prior authorizations) with insurance companies, and timing and availability with pharmacists.
 Resolved third-party and payment issues for prescriptions medications.
 Reported admission stats and issues to key personnel (nursing homeadministration, pharmacy director and VP) within
organization on weekly and monthlybasis.
 Resolved pharmacy and billing issues and communicated to pharmacy staff and nursing management for further review.
MAX COMMUNICATIONS – Birmingham, AL 2009-2010
Sales and Marketing Account Representative/Store Manager
 Established relationships with clients to align needs and offer solutions that best suited their strategic goals.
 Worked with retail stores to meet needs and effectively resolve any service/invoice-related issues.
 Managed staff of 3-5, including recruiting, interviewing, training, scheduling, and performance reviews.
 Produced end-of-day reports, deposits, and sales reports for company owner.
JOBSINAL.COM – Portland, Maine 2007-2009
Marketing Representative/Education Consultant
 Worked with sales team to establish and cultivate relationships with HR and company reps and demonstrate products.
 Implemented products and followed-up with clients on any related issues.
 Educated HR representatives, job placement programs, community colleges, and high schools on current job trends,
search techniques, and safe postings.
 Coordinated and participated in tradeshows, HR and Business Alliance meetings, and community events.
 Generated and pursued sales leads and handled post-implementation follow-up.
CURLY LOCKS BOUTIQUE, SPRINGVILLE, AL 2004-2008
OWNER
 Sourced upscale, boutique children’s clothing, accessories and items for sale in upscale children’s boutique on Ebay.
 Negotiated with wholesalers and vendors to obtain product for re-sale.
 Analyzed sales of products to ensure product profitability at various price points.
 Ensured timely processing & shipping to maintain a 99.8% approval rating.
HARBIN PHARMACY – Birmingham, AL 1994-2005
Pharmacy Technician
 Assisted pharmacist in busy retail pharmacy.
 Reviewed and improved third-party claims resolution by creating a process for calls and follow-up, resulting in an
increase in stores profits.

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 Decreased inventory carrying cost by using just-in-time ordering for high dollar drugs and limiting shelf supply,
maintaining levels and implementing min/max system.
 Implemented new pharmacy management system, including managing hardware and software infrastructure setup for
server, training staff of 15-20, and resolving issues related to data conversion for 3 independent pharmacies.
BIG B DRUGS – Birmingham, AL 1994-1997
Manager, Mail Order Pharmacy
 Managed daily operations implementing process improvements for maximum efficiency and resource allocation.
 Reduced inventory costs 30% by implementing just-in-time fill method for most products within first 3 months.
 Supervised 6-8 employees in Customer Service, Pharmacy, and Shipping, including recruiting, interviewing, training,
scheduling, and performance reviews.
 Reviewed and resolved customer service issues.
 Negotiated vendor contracts to reduce per-shipment costs, UPS rate, and supply costs.
EDUCATION
 Criminal Justice & Psychology Classes (3 hours from double major) – University of Alabama at Birmingham (1998-2000)
 Pre-Pharmacy Classes – Jefferson State CommunityCollege (1993)
 Registered Pharmacy Technician, Alabama
COMMUNITY INVOLVEMENT
 Committee Member/Survivors & Caregivers Event Coordinator – American Cancer Society, Relay for Life (2012-Present)
 Team Member/Volunteer – American Cancer Society, Relay for Life (2012-Present)