Randy Coates is an accomplished Market Health & Wellness Director with over 13 years of experience supervising pharmacy and vision center operations, staff development, regulatory compliance, and strategic planning. He has a proven track record of developing high-performing teams, ensuring compliance, and leveraging partnerships to accomplish business goals such as sales growth, prescription volume, and customer experience metrics. Coates utilizes data analysis, goal-setting, and performance tracking to continuously improve processes and business results.

1. RANDY COATES, RPH
5902 Country Trail, Austintown, OH 44515
randycoates@ymail.com
330-307-7081
PROFESSIONAL EXPERIENCE
Wal-Mart 7/14 – present
Market Health & Wellness Director
Supervise, develop & influence a 19 Unit Pharmacy and Vision Center
Market operations team comprised of approximately 200 Pharmacists,
Vision Center Managers, ODs and Support Staff.
Champion staff training for execution of exciting new Health &
Wellness initiatives pertaining to patient vision and rx needs.
Ensure Best Patient Experiences through inclusive hiring of only top
quality candidates, teaching and enforcing proper quality care
processes, replenishment and friendly service.
Closely monitor for compliance with regulatory policies to ensure
ethical behaviors and protect brand reputation.
Utilize staff development tools to improve quality patient care,
associate knowledge, and improve performance.
Leverage internal and external partnerships to conduct meetings
using multiple media platforms that communicate new business
initiatives and engage discussion around concerns related to products &
services.
Teaches team to set goals, evaluate performance both against plan
and others, and create or adapt strategies that improve results.
Partner with management teams of other business divisions to
advance overall performance of stores as well as leverage external
partnerships to maximize department ROI.
Key Accomplishments:
 Played integral part in development of RxMgr into a MHWD
 Multiple MHWD onboardings contributing to both immediate local
market and regional impacts
 Women’s Leadership mentee circle consisting of multiple recent
female MHWDs as well as RxMgrs, and VCMs from multiple
markets within Wal-Mart and SAM’s Club
 Team leadership, development and empowerment equating to
region leading performances in FY16 & FY17 that include:
1)Input Accuracy 2)RPh role optimization
3) RPh staffing 4)Customer Experience
5) Optical sales index 6)Lowest OTC outs
7)IMZ associate events 8) VC markdowns
 FY16 Region 20 MHWD of the year, Pharmacy of the Year and Vision
Center Associate of the Year
 Identified and corrected multiple store’s OTC assortments to
improve customer selection, product replenishment and sales.
 Lead staff training and development to improve consistent
execution of both vision center quality and merchandising
operations to positively impact safety, service and sales.
Market Health & Wellness
Director
 An accomplished H&W Market Director with 10 years
of multi-unit supervision and leadership.
 A results-oriented leader with 13 years of extensive
experience in pharmacy & vision operations,
staffing, regulatory compliance, patient services,
inventory control, financial management and
strategic planning.
 Broadens the knowledge base of colleagues to ensure
staff fosters excellent relations with patients,
realizing continued business transactions.
 A forward-thinking leader who contributes to the
long-term success of the organization.
 Leads multi-unit teams to accomplish business
metrics, including sales, Rx growth, profit, inventory
and expenses.
 Develops and communicates goals, inspects business
growth objectives, utilizes gap analysis and
performance tracking.
 Establishes partnerships with internal and external
cross-functional teams to execute company
directives and deliver results that achieve and
exceed expectations.
 Enforces accountability for job performance,
compliance with standard operating procedures,
accuracy, legal requirements and licensing
pertaining to pharmacy, patient safety, customer
service, personal conduct and department
standards.
 Forges relationships and establishes collaborative
hiring practices that ensure the selection of only the
highest quality individuals.
 Identifies, reviews and applies policies and procedures
to make informed judgments.
 Recognizes and uses facts, relevant information, and
expertise to set priorities that align with company
initiatives.
 Uses data and evidence to determine root causes of
problems, develop solutions that improve
processes, and obtains resources for on-time project
completion.
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2. RANDY COATES, RPH PAGE 2 OF 4
PROFESSIONAL EXPERIENCE (CONTINUED)
Sam’s Club 8/07 – 7/14
Pharmacy Market Director
Supervise and manage operations of a 17 Club Pharmacy Market and influence team of over 100 Pharmacists and
Associates.
Champion staff training for and ensure execution of exciting new Health & Wellness initiatives such as
Immunizations and MTM.
Develop and implement Patient service standards across market that
Exceed their expectations and align with Company goals.
Closely monitor market for Compliance with Company standards, regulatory policies, billing practices & inventory
management (i.e., HIPAA, SOP, QA, Medicare, Haz Waste and outdate returns).
Create new and improve existing staff development tools to improve quality patient care, associate morale,
efficiency and job performance.
Conduct meetings and utilize multiple media platforms to communicate and discuss new initiatives and concerns
related to products & services.
 Partner with management teams of other business divisions to advance overall performance of Clubs.
Key Accomplishments:
 Championed FY14 Immunization rollout that led North Division with 9,300 shots (580/club) and was in the top
three of all Sam’s Club.
 MTM Pilot Market for North Division in FY15. Champ club achieved Best in Class rating from Outcomes and led
North Division in both claims and success rate.
 Effectively led multiple Markets between 17 and 23 clubs, responsible for $75+Million sales budgets and 3 year
stack comp increases of 18% sales and 10% rx growth with no new stores.
 Achieved company and market recognition for sales, profit and immunizations, named “Market Manager of the
Quarter” 3 times, and awarded “Market Manager of the Year” in FY12.
 Sam’s Pharmacy Division’s sole representative for Wal-Mart’s RPh on-boarding project in FY14.
 Sought out and selected to develop Sam’s Club Pharmacy’s Technician Certification Program.
 Achieved both rx and expense metrics while exceeding sales, profit and inventory in both FY12 and FY13.
 Devised OTC feature tracking process that realized sales increases across multiple markets in the pharmacy
division.
 Resolved errant phone charges to the pharmacy departments’ journals in FY12 that resulted with $43k in
expense savings for the market, $735k for the division, and prevented future charges.
 Covered two markets in FY12 involving oversight of multiple on-time pharmacy remodels, two successful club
openings and both markets leading the Clif Bar sales contest for the division.
 Established mentoring relationships resulting in an Optical Market Manager becoming a successful Pharmacy
Market Director and the current development of a Sr, Mgr. of Technology Services.
 On-boarded four new Pharmacy Market Directors.
 Crafted an operational roadmap that improved market organization and provided developmental path both
personally for pharmacy staff and for departmental operations.
 Established a joint market SharePoint site with Optical Market Manager to communicate performance tracking,
business objectives, and department operations amongst both Health & Wellness and Division 18 mgmt teams.
 Created Rx Metrics Board by collaborating with multiple market teams’ members to provide consolidated and
relevant operations and performance tracking for both pharmacy staff and club management.
 Organized multiple collaborative Plus Pricing initiatives between Health & Wellness, membership, and club
teams in market that raised awareness and drove results for both Health & Wellness and membership business
divisions.

3.  Reinforced SOP and QA training that resulted in reduction of average monthly incidents in FY11 from 8 to 2.
 Increased bench Strength and accelerated high potential pharmacy manager development through patient,
strategic, collaborative hiring and promoting practices, market project delegation, and partnered club touring
with Division 18 Market Managers and their Market Teams.
RANDY COATES, RPH PAGE 3 OF 4
PROFESSIONAL EXPERIENCE (CONTINUED)
 Enabled associates to adapt and develop capabilities required for implementing organizational change through
pharmacy manager meetings, as well as the creation and incorporation of operational reporting tools.
 Utilized company policy and human resources to support staffing decisions that have improved work-life
balance, associate morale, and operational performance across multiple locations in both current and previous
markets.
 Coordinated health event for 2000 Honda employees between Carmen Ingles & Associates health screeners,
pharmacy, optical and membership teams across several markets which resulted in promotion of Sam’s Club
Health & Wellness offerings, script growth, and hundreds of membership sign-ups in Lima, Dayton and
Columbus.
 Practiced diligence in expense management that saved the market $42k in erroneous inventory and $17k in
payroll between clubs and other markets in FY11.
 Enlisted summer interns for market-wide inventory reduction project that produced a $600k swing from Aug.
2009 to Jan, 2010.
Sam’s Club 10/04 – 8/07
Pharmacy Manager Warren, Ohio
 Initiated and executed Rx growth objectives.
 Managed OTC department.
 Enforced SOP, ensured compliance, as well as rx inventory
 Developed Rx associates to achieve national certifications.
 Responsible for associate scheduling.
Key Accomplishments:
 Orchestrated fastest growing Sam’s Club Pharmacy in Ohio, first to exceed 600 Rx per week in just over one
year, and first to exceed 1,000 rx per week in less than three years.
 Awarded Pharmacy of the Year in Market 31 in 2006.
 Attained profit of over $250k in second full year of operation.
 Directed community involvement with local senior centers by volunteering at bingo, chaperoning dances and
events, providing Medicare Part D education, medication pricing, medication counseling and information for Rx
assistance programs.
 Partnered with marketing team to attend and promote pharmacy at business and community health fairs.
 Developed and placed a pharmacy intern.
 Championed Rx growth externally by sharing prices and services with local physicians, clinics and community Rx
assistance services.

4. PAGE 4 OF 4
EDUCATION AND LICENSURE
B.S. in Pharmacy, Ohio Northern University, Ada, Ohio 2004
Active Licensed RPh, State of Ohio 7/04 - present
APhA Immunization Certified 2004 & 2013
MTM Outcomes registered 2014
B.S. in Combined Sciences, Youngstown State University, Youngstown, Ohio 1997
Comprehensive Sciences Teaching Certificate 7-12, Youngstown State University, Youngstown, Ohio 1999 (inactive)
VOLUNTEER EXPERIENCES
AUSTINTOWN COMMUNITY CHURCH YOUTH GROUP, 2015 -
AKRON FOOD BANK, 2015
YOUTH T-BALL AND SOFTBALL COACH, 2015 -16
YOUTH FLAG FOOTBALL COACH, 2016
COMPUTER SKILLS
Microsoft Office Suite
Sharepoint/Connect Site
Webex