1. Alvena Winestock Hawkins
Hyattsville, Maryland 20785 Cell 301-310-2574
Practice Administrator/Manager
Dynamic and goal-driven professional with more than 10 years of experience in
Administrative
Management, training and lead thirty three employees/ four departments developed and
implemented clinic's mission and strategize vision. Provide leadership in developing
planning and implementing the clinic's business plans to the
Physician/Providers. Managing the overall marketing activities of the practice.
Proven track record of obtaining eighty-seven percent of all insurance and patient
balances. Successfully saved over 200k in cost savings, annually.
Create, enforce and monitor practice policies and procedures development, performance
evaluation and employee handbook.
Conduct team meetings, monthly all staff meetings, workshops, and constantly coming up
with ways to boost morale and team building. Reduced overhead costs by sixty percent by
strategically selecting and renegotiating insurance contracts for and office.
Recommend, develop, and implement improvements for the practice. Advise owner about
current trends, problems and medical activities to facilitate policy-making. Establish,
Participate and coordinate on physician recruitment. Development and implementation of
marketing plan. Clinical guidelines.
Enhance operational effectiveness, emphasizing cost containment without jeopardizing
important innovation or quality of care. Ensure clinic compliance with all regulatory
agencies governing health care delivery and the rules of accrediting bodies. Continually
monitor operations, programs, and initiate suitable changes.
HIPPA/OSHA Officer. Implement EMR and patient portal systems and troubleshoot IT
issues with several vendors.
Manage and prepare weekly bills, daily close, QuickBooks, Scheduling and perform cost
saving analysis on a quarterly basis. Manage all practice care relationships, including
monitoring of related reimbursement, negotiation with third party payers, provider
credentialing, maintenance of contracts and recording CME’s
Excellent knowledge in a variety of computer software packages including: Medical
Mastermind, Practice Works, VA, CBSI Windows 8, Microsoft Word, Excel, PowerPoint,
Publisher, and Outlook, CPT/ICD-10 Coding QUICKBOOKS, ECLINICAL, ECW, MISYS,
DR’S NOTES ATHENA EMR’s. Credentialing, PMCH knowledge. I have attended various
medical seminars regarding supervising personnel, HR.

2. PROFESSIONAL EXPERIENCE
Providence Hospital PHS 6/2013-Present
Practice Manager Oversee and direct both personnel and day-to-day administrative/clinical
operations.
Supervise and train staff of 22 including one surgical scheduler, and 6 providers
Responsible for hiring, employee evaluations, promotions and discipline including
termination, maintain personnel files (attendance, licenses, continuing education).
Processed incoming mail, deposits and petty cash disbursement. . Audits of patient
accounts to ensure compliance and charge entry, track daily A/R and delinquent accounts
to facilitate claim resolutions Liaison to financial team and customers in identifying and
resolving billing issues.
Ensure that OSHA, HIPPA, DOH and JACO compliance are being met.
Maintain and process bi-weekly payroll using Kronos
Process office supplies and payable using Omni buyer Provide practice and clinician
performance reports showing key factors including clinician utilization and practice
billings.
Manage operations staff while maintaining the integrity of practice vision, its mission and
long-term strategic goals
Manage billing process by creating and monitoring revenue cycle reports, denials
management and making sure practice coding, fee schedules and billing policies remain
up to date
The Pediatric Village 1/2011- 6/2013
Practice Administrator
Oversee and direct both personnel and day-to-day administrative/clinical operations,
Supervise and train staff of 9 employees and three providers. Maintain and process payroll
bi-weekly and early payroll reports.
Responsible for financial oversight including but not limited to: development and
implementation of a budget, managed accounts receivable accounts payable using Quick
B, deposits and petty cash disbursement developed employee pay scale, monitor cash
flow. Oversees inventory control and purchasing/lease equipment/furniture. Liaison to
financial team and customers in identifying and resolving billing issues Scheduled and
preparing agenda for weekly, monthly and quarterly staff meeting with physicians.
Development of clinical guidelines and implementation of OSHA and HIPPA compliance.
Asthma Allergy Immunology 8/ 2002-
1/2011
Practice Administrator
Oversee and direct both personnel and day-to-day administrative/clinical operations of two
sites supervise and train staff of 15 employees and three providers Liable for financial
oversight for both office sites including but not limited to: development and
implementation of a budget, managed accounts receivable and Accounts Payable using
Quick Books, developed employee pay scale, monitor cash flow, oversees inventory
control and purchasing/lease equipment/furniture and handling all incoming mail, deposits
and petty cash disbursement.
Prepared agenda for weekly, monthly and quarterly staff meeting with physicians.
Answerable for billing including charge posting, ICD- 9 and CPT coding. Posting patient
and insurance company payments. , review of EOB’s, fee schedules, and obtaining yearly
fee schedules from each insurance carrier. Reporting of patient visits.

3. EDUCATION
2009 - Present, Business Management, Prince George’s Community College
1985- Jefferson Business College. Business Management
1975 -Eastern High School, H. S., General Studies
.