Prashanth Resume
•Download as DOCX, PDF•
0 likes•98 views
Prashanth Singh S is seeking a manager position with over 10 years of experience in customer service and operations management. He currently works as an Assistant Manager at Hero Management Service, where he manages a team of 100 employees across e-commerce and telecom processes. Prashanth has experience leading teams, meeting SLAs, conducting training, and resolving operational issues. He holds a B.Com degree from Osmania University and has worked in various customer service roles at companies like Hyper Quality, Hero ITES, and Wipro BPO Delhi.
Report
Share
Report
Share
![Prashanth Singh S
[H # 43, Dwarka, Sector 19, New Delhi, 110075] | [9999964428] [s.prashanthsingh@gmail.com]
MANAGER
Profile
Proactive and devoted assistant manager adept at collaborating closely with the Operations head Manager/Team
leaders/Executives and assuming responsibilities of managing daily activities, directing operations and supervising
staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives.
■ Areas of strength:
Experienced running E-commerce customer service ( Outbound Sales & Inbound, Online Support & Social Media
Complains ),
Experienced running Pan India telecom outbound & Inbound Sales
Sound knowledge of sales and marketing principles
Experienced in running Travel & educational
Excellent written/verbal communication skills
Strong decision- Social Media Escalation
Ability to lead a process
■ Objective Statement – Looking for an Manager position where I can help facilitate daily missions, execute various
tasks, and act as a link between assigned senior manager and peers, partners, employees and subordinates.
Work History
Hero Management Service pvt. ltd, Gurgaon, Haryana. 24th April 2012 – Present
Assistant Manager
In my current profile I am handling a team of 100 FTEs for 2 processes, E-commerce Gadgets360 (Social Media
Escalation, IB, OB, E-mail, Chat ), Telecom ( Pan India Inbound & outbound)
■ Key Functions:
Managing the performance functions such as, Meeting the SLA’s, staffing, training and expanding business
plans.
Driven the Operations team effectively to Achieve Clients given targets
Generated and analyzed required reports to improve maximum profit to the company.
Communicated with the support team and implemented the organization’s operational guidelines, standards
and policies.
Monitored and managed operational activities – Directed the Operations Team operational risks, financial
aspects
Driven the quality team effectively to maintain excellent outputs from each associates.
Documented and prepared reports on management and information systems; presented same to manager.
Investigate and resolved Operational/Performance issues and handled all queries and client feedback in a
professional manner.
■ Staffing Contributions:
Designed and coordinated training programs for employees in order to enhance work efficiency – Conducted
training sessions and workshops to improve the workforce and productivity of the firm.
Maintained cordial relations with other staff and assisted them in resolving their issues.](https://image.slidesharecdn.com/c715fd7a-ebf8-4caf-bdb5-0179afafae8f-161010104715/85/Prashanth-Resume-1-320.jpg)
Recommended
Manoj G Nair.docx ( New Format )
Manoj Nair is seeking a challenging position that leverages his 10 years of experience in operations management, people management, account management, and customer service. He has a proven track record of success in previous roles where he managed teams, met metrics and SLAs, improved processes, and drove performance for clients like Flipkart, DishTV, and Citigroup. His educational background includes a B.Com from Mumbai University.
Vinod.Resume
This document is a resume for Vinod Kumar Chopra seeking a senior or top-level position in training and development. It summarizes his professional experience in training and process development roles for various business process outsourcing companies since 2004. His experience includes evaluating training programs, developing processes, monitoring functions, and people management. He has worked for companies such as Agilyst, Dell International Services, Genpact, and Aegis BPO Services in roles ranging from an outbound caller to a senior analyst process trainer.
Saraswathi - Resume
Saraswathi Gowthaman has over 7 years of experience in quality management roles across various industries including education, telecommunications, and ecommerce. She has a background in setting up quality departments, managing teams, conducting audits, and developing training modules. Currently, she is seeking a new role where she can take on challenges and advance her career.
VIKRAM SETHI (3)
This document provides a summary of Vikram Sethi's professional experience and qualifications. He has over 8 years of experience in operations management, process management, team management, and dispute resolution. Currently he is managing a team of 10-15 associates at Agilent Technologies where he oversees order to cash processes and supply chain operations. Previously he worked at Hewitt Associates facilitating retirement savings plans and managing specialized queries. He has a B.Com from Delhi University and is pursuing an MBA in Operations.
JAS
This document provides a summary of Jaspreet Kaur's qualifications and experience. She has over 12 years of experience in operations management, branch coordination, and pricing. Her core competencies include handling daily operations and pricing, setting targets and processes, transitioning systems, conducting audits, handling customer service, shipments, and sales/business development. She has worked at several logistics companies and undergone extensive training programs to enhance her professional skills. She holds a BA from Delhi University and diploma from NIIT.
Nicholette Inman.Resume
Nicholette Inman is an experienced training and development professional with a Master's degree in Adult and Technical Education from Marshall University. She has over 6 years of experience utilizing tools like rapid eLearning design, learning management systems, and adult learning theories to evaluate and improve employee training programs. Her background includes positions in human resources, operations management, and sales. She is proficient in Six Sigma techniques and holds a Professional Event Planner certification.
Resume
Poornima Ramachandra has nearly 9 years of experience in KPO operations, process enhancement, client relationship management, quality management, and team management. She is currently a Senior Process Lead at HP Inc. She is proficient in managing teams, developing procedures and standards, maintaining client relationships, monitoring processes, and conducting process improvement projects. Her core competencies include requirements analysis, process implementation, quality control, performance management, and continuous improvement.
MB-OM
Meekery Ravi Kumar provides his personal and educational details. He has over 9 years of experience in operations management, process management, team management, and customer relationship management. His most recent role was as a Team Lead at Honeywell from 2007 to 2014 where he managed a team of 25 people and was responsible for order management, process management, operations management, customer relationship management, and team management. Prior to that, from 2005 to 2007, he worked at Accenture as a Senior Customer Executive where he handled insurance calls and trained new employees.
Recommended
Manoj G Nair.docx ( New Format )
Manoj Nair is seeking a challenging position that leverages his 10 years of experience in operations management, people management, account management, and customer service. He has a proven track record of success in previous roles where he managed teams, met metrics and SLAs, improved processes, and drove performance for clients like Flipkart, DishTV, and Citigroup. His educational background includes a B.Com from Mumbai University.
Vinod.Resume
This document is a resume for Vinod Kumar Chopra seeking a senior or top-level position in training and development. It summarizes his professional experience in training and process development roles for various business process outsourcing companies since 2004. His experience includes evaluating training programs, developing processes, monitoring functions, and people management. He has worked for companies such as Agilyst, Dell International Services, Genpact, and Aegis BPO Services in roles ranging from an outbound caller to a senior analyst process trainer.
Saraswathi - Resume
Saraswathi Gowthaman has over 7 years of experience in quality management roles across various industries including education, telecommunications, and ecommerce. She has a background in setting up quality departments, managing teams, conducting audits, and developing training modules. Currently, she is seeking a new role where she can take on challenges and advance her career.
VIKRAM SETHI (3)
This document provides a summary of Vikram Sethi's professional experience and qualifications. He has over 8 years of experience in operations management, process management, team management, and dispute resolution. Currently he is managing a team of 10-15 associates at Agilent Technologies where he oversees order to cash processes and supply chain operations. Previously he worked at Hewitt Associates facilitating retirement savings plans and managing specialized queries. He has a B.Com from Delhi University and is pursuing an MBA in Operations.
JAS
This document provides a summary of Jaspreet Kaur's qualifications and experience. She has over 12 years of experience in operations management, branch coordination, and pricing. Her core competencies include handling daily operations and pricing, setting targets and processes, transitioning systems, conducting audits, handling customer service, shipments, and sales/business development. She has worked at several logistics companies and undergone extensive training programs to enhance her professional skills. She holds a BA from Delhi University and diploma from NIIT.
Nicholette Inman.Resume
Nicholette Inman is an experienced training and development professional with a Master's degree in Adult and Technical Education from Marshall University. She has over 6 years of experience utilizing tools like rapid eLearning design, learning management systems, and adult learning theories to evaluate and improve employee training programs. Her background includes positions in human resources, operations management, and sales. She is proficient in Six Sigma techniques and holds a Professional Event Planner certification.
Resume
Poornima Ramachandra has nearly 9 years of experience in KPO operations, process enhancement, client relationship management, quality management, and team management. She is currently a Senior Process Lead at HP Inc. She is proficient in managing teams, developing procedures and standards, maintaining client relationships, monitoring processes, and conducting process improvement projects. Her core competencies include requirements analysis, process implementation, quality control, performance management, and continuous improvement.
MB-OM
Meekery Ravi Kumar provides his personal and educational details. He has over 9 years of experience in operations management, process management, team management, and customer relationship management. His most recent role was as a Team Lead at Honeywell from 2007 to 2014 where he managed a team of 25 people and was responsible for order management, process management, operations management, customer relationship management, and team management. Prior to that, from 2005 to 2007, he worked at Accenture as a Senior Customer Executive where he handled insurance calls and trained new employees.
Resume_Updated
The candidate has over 7 years of experience in quality roles. They are currently an Associate Manager of Quality at Vertex Customer Solutions, where they handle a team of 8 QAs, prepare reports and dashboards, conduct calibration sessions, and work to improve metrics. Previously they were a Quality Analyst at Aegis BPO and Vertex, where they monitored calls, provided feedback, analyzed performance data, and designed processes and schedules. They are seeking a challenging position utilizing their expertise in process development and quality.
Resume- Sunandha
Sunandha Chowdary E has 9 years of experience in operations management, process management, quality management, training, and team management. She currently works as a Team Manager at Cognizant Global Services in Bangalore, India, managing a team of 37 associates providing data and analytics services to US mortgage banks. Her responsibilities include research, preparing dashboards, conducting reviews, and quality management. Previously she held roles as Team Leader and various executive roles in her career. She has a Bachelor's degree in Microbiology and is proficient in English, Tamil, Telugu, and Kannada.
Business Professional Resume
This document is a resume for Shabnam Huda, an office manager based in Dubai with over 15 years of experience in office administration roles. She has a proven track record of improving efficiency, reducing costs, and ensuring smooth operations and compliance. Her skills include office management, team supervision, bookkeeping, records management, and computer programs like MS Office. Her work history includes roles as an office manager and administrative officer for companies in Dubai, where she delivered results such as process improvements, reduced expenditures, and increased customer satisfaction. She has an MBA in marketing and relevant training.
patricia-davidson_resume-Edward Jones
The document is a resume for Patricia Davidson, who has over 15 years of experience in business operations and leadership roles at BMO/Bank of Montreal. She has held several positions at BMO including Assistant Branch Manager, Operational Assessment Analyst, and Financial Services Manager. Her core competencies include business process improvement, customer and vendor relationships, team management and training, and leadership.
CV
This document provides a summary of Anoop S's professional experience and qualifications. Over 15 years, Anoop has worked in operations, administration, business development, and instruction. Currently, he is a Business Development Executive helping to pursue new opportunities. Previously, he held senior roles ensuring smooth operations and quality service delivery across multiple companies. Anoop has an education background in physics and computer applications and seeks managerial assignments.
Resume_Ashis
This document contains a summary of Ashis Kumar Nandi's resume. It outlines his 6.5 years of experience in operations management in the service industry. Currently, he works as an Operations Manager at Aryan Imaging and Business Consultants Pvt. Ltd., where he manages a team of 250 people. He is seeking a new managerial position in operations that presents challenges. His core competencies include process management, quality management, client servicing, people management, and project management.
Sergio Barrera Resume updated
Sergio Barrera is a motivated and hardworking customer service professional with over 13 years of experience, including 4 years as a manager in a busy call center. He has strong communication, interpersonal, and bilingual skills in English and Spanish. As a natural leader, he is able to build a motivated, knowledgeable, and high-performing team. He adheres to operational policies and procedures and is a gifted trainer for both employees and peers.
Resume - Megha
Megha Patil has over 9 years of experience in insurance and customer service. She currently works as an Executive - Sales Support Coordinator at Bajaj Allianz Life Insurance, where she maintains business tracking MIS, monitors pending policies and issuance ratios, and coordinates with different departments. Previously, she held roles in operations, customer support, and auditing. She has a Bachelor's degree in Commerce and is proficient in MS Office, accounting software, and computer basics.
Mukesh Bhatt
Mukesh Bhatt has over 15 years of experience in operations management, business development, client relationship management, and team management. He is currently the Senior Business Development Manager at Doon Surgico & Medico Agency in Dehradun, where he handles sales, business development, and implementing sales strategies for medical devices. Previously he has held roles such as Deputy Manager of Marketing Strategy and Operations at Blue Print ERE and Manager of Operations and Business Development at Takeoff Worldwide Inc. He has expertise in market analysis, process improvement, and ensuring high levels of customer satisfaction.
Amit Raman-123
Amit Raman has over 12 years of experience in learning and development. He has experience devising training and development programs, e-learning strategies, and conducting needs analyses. His previous roles include positions at Getit Infoservices, Sahara Q Shop, and Amway India Enterprises where he developed training materials, managed employee induction programs, and delivered sales, products, and soft skills training. He is proficient in determining training needs, developing modules, and measuring training effectiveness.
JINSON
- The document is a resume for Jinson Joseph seeking a position in administration and operations.
- It summarizes his 6.5 years of experience in areas like administration, operations management, finance management, and purchase management.
- His most recent role was as an assignment manager for Skylark Cagers International where he oversaw administrative activities like infrastructure management and facilities planning.
Whse Resume
Robert Jarosz has over 20 years of experience in warehouse distribution and customer service management across multiple roles and departments. He has a proven track record of optimizing operations, increasing efficiency, and improving customer satisfaction and retention. Key achievements include implementing changes that reduced costs by $1.5 million annually and improved customer service performance and retention by 20%.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
Vipin Rajan Padipura Resume
Vipin Rajan Padipura is an operations manager with over 11 years of experience in business development, banking operations, supervision, and quality control. He has a proven track record of improving efficiency, building high-performing teams, and optimizing productivity through effective resource allocation. His core competencies include people management, process implementation, risk management, analytical skills, and communication. Currently he is a visiting faculty teaching entrepreneurship and human resource management.
Amar_Vhankalas_Resume
This document contains the resume of Amar U. Vhankalas. It summarizes his professional experience, including over 7 years as an Analyst - Training at ADP Private Limited, where he is responsible for training associates on payroll processing. It also outlines his educational background, including a B.A. in English from Solapur University. The resume highlights accomplishments like winning awards and presents skills in areas like operations management, training, and quality management.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
Pawan Jangid resume
Pawan Jangid is seeking a job and has over 10 years of experience in operations, administration, customer service, and teaching. He currently works as a Senior Operations Team Leader at ExpertsMind IT Educational Pvt. Ltd. in Jaipur, where he oversees daily operations and staff. Previously he held roles such as Team Leader, Office Administrator, and Customer Care Executive. He has a bachelor's degree from the University of Rajasthan and certificates in computer training.
VINIT PAREKH - CV
Vinit Parekh is seeking senior level positions in HR and administration. He has over 5 years of experience in human resources management, recruitment, and personnel management. He currently works as an HR Manager for VSR Films where he oversees various departments and ensures projects are completed on budget and schedule. Previously he held assistant HR and project manager roles at Sureprep India Pvt. Ltd. and Indian Institute for Planning & Management.
Firoz Ahmed Facility Management CV
This curriculum vitae is for Firoz Ahmed, who has 13 years of experience in facility management operations and is seeking a senior management role. He has managed large multi-site contracts with over 3,200 employees and 10 million square feet of area. Firoz has experience in budgeting, client relationships, and people management.
RESUME
Mageswary Supramaniam has over 20 years of experience in administrative and event management roles in the hospitality industry. She is currently employed as an Events Manager at Thistle Johor Bahru, where she oversees all aspects of events and hospitality and ensures client requests are accurately communicated. Previously, she held administrative roles supporting senior management at Persada Johor and Pan Pacific Johor Bahru. She is pursuing an MBA in Entrepreneurship/Hospitality Management and holds qualifications in Executive Secretaryship and Private Secretaryship.
ISM 2
The document discusses several business models including bricks and clicks, collective models, component models, franchising, and razor and blades models. It provides examples of companies that pioneered different business models in different decades from the 1950s to the 2000s. These include Toyota, McDonald's, Walmart, FedEx, Blockbuster, Dell, eBay, Amazon, and others. Finally, it discusses the business models and key details about McDonald's, Walmart, FedEx, Blockbuster, and Starbucks.
More Related Content
What's hot
Resume_Updated
The candidate has over 7 years of experience in quality roles. They are currently an Associate Manager of Quality at Vertex Customer Solutions, where they handle a team of 8 QAs, prepare reports and dashboards, conduct calibration sessions, and work to improve metrics. Previously they were a Quality Analyst at Aegis BPO and Vertex, where they monitored calls, provided feedback, analyzed performance data, and designed processes and schedules. They are seeking a challenging position utilizing their expertise in process development and quality.
Resume- Sunandha
Sunandha Chowdary E has 9 years of experience in operations management, process management, quality management, training, and team management. She currently works as a Team Manager at Cognizant Global Services in Bangalore, India, managing a team of 37 associates providing data and analytics services to US mortgage banks. Her responsibilities include research, preparing dashboards, conducting reviews, and quality management. Previously she held roles as Team Leader and various executive roles in her career. She has a Bachelor's degree in Microbiology and is proficient in English, Tamil, Telugu, and Kannada.
Business Professional Resume
This document is a resume for Shabnam Huda, an office manager based in Dubai with over 15 years of experience in office administration roles. She has a proven track record of improving efficiency, reducing costs, and ensuring smooth operations and compliance. Her skills include office management, team supervision, bookkeeping, records management, and computer programs like MS Office. Her work history includes roles as an office manager and administrative officer for companies in Dubai, where she delivered results such as process improvements, reduced expenditures, and increased customer satisfaction. She has an MBA in marketing and relevant training.
patricia-davidson_resume-Edward Jones
The document is a resume for Patricia Davidson, who has over 15 years of experience in business operations and leadership roles at BMO/Bank of Montreal. She has held several positions at BMO including Assistant Branch Manager, Operational Assessment Analyst, and Financial Services Manager. Her core competencies include business process improvement, customer and vendor relationships, team management and training, and leadership.
CV
This document provides a summary of Anoop S's professional experience and qualifications. Over 15 years, Anoop has worked in operations, administration, business development, and instruction. Currently, he is a Business Development Executive helping to pursue new opportunities. Previously, he held senior roles ensuring smooth operations and quality service delivery across multiple companies. Anoop has an education background in physics and computer applications and seeks managerial assignments.
Resume_Ashis
This document contains a summary of Ashis Kumar Nandi's resume. It outlines his 6.5 years of experience in operations management in the service industry. Currently, he works as an Operations Manager at Aryan Imaging and Business Consultants Pvt. Ltd., where he manages a team of 250 people. He is seeking a new managerial position in operations that presents challenges. His core competencies include process management, quality management, client servicing, people management, and project management.
Sergio Barrera Resume updated
Sergio Barrera is a motivated and hardworking customer service professional with over 13 years of experience, including 4 years as a manager in a busy call center. He has strong communication, interpersonal, and bilingual skills in English and Spanish. As a natural leader, he is able to build a motivated, knowledgeable, and high-performing team. He adheres to operational policies and procedures and is a gifted trainer for both employees and peers.
Resume - Megha
Megha Patil has over 9 years of experience in insurance and customer service. She currently works as an Executive - Sales Support Coordinator at Bajaj Allianz Life Insurance, where she maintains business tracking MIS, monitors pending policies and issuance ratios, and coordinates with different departments. Previously, she held roles in operations, customer support, and auditing. She has a Bachelor's degree in Commerce and is proficient in MS Office, accounting software, and computer basics.
Mukesh Bhatt
Mukesh Bhatt has over 15 years of experience in operations management, business development, client relationship management, and team management. He is currently the Senior Business Development Manager at Doon Surgico & Medico Agency in Dehradun, where he handles sales, business development, and implementing sales strategies for medical devices. Previously he has held roles such as Deputy Manager of Marketing Strategy and Operations at Blue Print ERE and Manager of Operations and Business Development at Takeoff Worldwide Inc. He has expertise in market analysis, process improvement, and ensuring high levels of customer satisfaction.
Amit Raman-123
Amit Raman has over 12 years of experience in learning and development. He has experience devising training and development programs, e-learning strategies, and conducting needs analyses. His previous roles include positions at Getit Infoservices, Sahara Q Shop, and Amway India Enterprises where he developed training materials, managed employee induction programs, and delivered sales, products, and soft skills training. He is proficient in determining training needs, developing modules, and measuring training effectiveness.
JINSON
- The document is a resume for Jinson Joseph seeking a position in administration and operations.
- It summarizes his 6.5 years of experience in areas like administration, operations management, finance management, and purchase management.
- His most recent role was as an assignment manager for Skylark Cagers International where he oversaw administrative activities like infrastructure management and facilities planning.
Whse Resume
Robert Jarosz has over 20 years of experience in warehouse distribution and customer service management across multiple roles and departments. He has a proven track record of optimizing operations, increasing efficiency, and improving customer satisfaction and retention. Key achievements include implementing changes that reduced costs by $1.5 million annually and improved customer service performance and retention by 20%.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
Vipin Rajan Padipura Resume
Vipin Rajan Padipura is an operations manager with over 11 years of experience in business development, banking operations, supervision, and quality control. He has a proven track record of improving efficiency, building high-performing teams, and optimizing productivity through effective resource allocation. His core competencies include people management, process implementation, risk management, analytical skills, and communication. Currently he is a visiting faculty teaching entrepreneurship and human resource management.
Amar_Vhankalas_Resume
This document contains the resume of Amar U. Vhankalas. It summarizes his professional experience, including over 7 years as an Analyst - Training at ADP Private Limited, where he is responsible for training associates on payroll processing. It also outlines his educational background, including a B.A. in English from Solapur University. The resume highlights accomplishments like winning awards and presents skills in areas like operations management, training, and quality management.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
Pawan Jangid resume
Pawan Jangid is seeking a job and has over 10 years of experience in operations, administration, customer service, and teaching. He currently works as a Senior Operations Team Leader at ExpertsMind IT Educational Pvt. Ltd. in Jaipur, where he oversees daily operations and staff. Previously he held roles such as Team Leader, Office Administrator, and Customer Care Executive. He has a bachelor's degree from the University of Rajasthan and certificates in computer training.
VINIT PAREKH - CV
Vinit Parekh is seeking senior level positions in HR and administration. He has over 5 years of experience in human resources management, recruitment, and personnel management. He currently works as an HR Manager for VSR Films where he oversees various departments and ensures projects are completed on budget and schedule. Previously he held assistant HR and project manager roles at Sureprep India Pvt. Ltd. and Indian Institute for Planning & Management.
Firoz Ahmed Facility Management CV
This curriculum vitae is for Firoz Ahmed, who has 13 years of experience in facility management operations and is seeking a senior management role. He has managed large multi-site contracts with over 3,200 employees and 10 million square feet of area. Firoz has experience in budgeting, client relationships, and people management.
RESUME
Mageswary Supramaniam has over 20 years of experience in administrative and event management roles in the hospitality industry. She is currently employed as an Events Manager at Thistle Johor Bahru, where she oversees all aspects of events and hospitality and ensures client requests are accurately communicated. Previously, she held administrative roles supporting senior management at Persada Johor and Pan Pacific Johor Bahru. She is pursuing an MBA in Entrepreneurship/Hospitality Management and holds qualifications in Executive Secretaryship and Private Secretaryship.
What's hot (20)
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...
Viewers also liked
ISM 2
The document discusses several business models including bricks and clicks, collective models, component models, franchising, and razor and blades models. It provides examples of companies that pioneered different business models in different decades from the 1950s to the 2000s. These include Toyota, McDonald's, Walmart, FedEx, Blockbuster, Dell, eBay, Amazon, and others. Finally, it discusses the business models and key details about McDonald's, Walmart, FedEx, Blockbuster, and Starbucks.
Bioempaques cuidan el ambiente y la salud
El documento describe los efectos negativos de los empaques no biodegradables en la salud y el medio ambiente, y los beneficios de los empaques biodegradables. Explica que los empaques plásticos contienen sustancias como bisfenol A y ftalatos que pueden causar obesidad, cáncer y otros problemas de salud. También contaminan el suelo y el agua por mucho tiempo. Los empaques biodegradables son una alternativa más ecológica porque se degradan naturalmente y no dañan la salud ni el med
CIDESCOThesis
This document provides information about a Vichy salt scrub contrast treatment, which combines three modalities: a Vichy shower with multiple shower heads, a sea salt body scrub, and a hot/cold water contrast therapy. It defines each modality, explains the general rules and protocol for the treatment, and provides a bibliography and glossary of terms. The treatment aims to exfoliate the skin, improve circulation, stimulate the lymphatic and immune systems, and provide a relaxing experience for the client.
13th International Conference on Nursing and Midwifery (ICNM), 26-27 May 2017...
13th International Conference on Nursing and Midwifery (ICNM), 26-27 May 2017...Global R & D Services
Conference Name: 13th International Conference on Nursing and Midwifery (ICNM), 26-27 May 2017, Lisbon
Conference Dates: 26-27 May 2017
Conference Venue: Congress Centre, Tecnico (Universidade de Lisboa), Campus da Alameda, Lisbon, Portugal
Deadline for Abstract/Paper Submissions: November 15, 2016
Contact E-Mail ID: info@iaphlsr.org
Conference Convener: Dr. Pallavi R
Languages: English, European Languages, Arabic
(Vernacular Session will be organized for minimum 5 or more participants of particular language)
(Only english language, full-length, original papers will be considered for publication in conference journals)
Event Coordinator: Abhishek Acharya, Frankfurt, Germany, Phone: 0049-17643806219 (Mobile), abhishek.acharya@grdsweb.com (Email)ISM-1
This document discusses information strategy and management. It introduces the topics and provides an overview of key concepts like what is business, information, strategy, and management. It discusses why IT strategy is required and covers typical business units and cases. It also looks at the business environment, objectives, components, and environmental scanning. The document outlines an information strategy life cycle and concludes with a case study on the effects of globalization on business.
2nd International Conference on Learning, Education and Pedagogy (LEAP)
Conference Name: 2nd International Conference on Learning, Education and Pedagogy (LEAP), 24-25 May 2016, Kuala Lumpur
Conference Dates: 24-25 May, 2016
Conference Venue: Rumah Kelab PAUM Clubhouse (Persatuan Alumni Universiti Malaya), Kuala Lumpur, Malaysia
Deadline for Abstract/Paper Submissions: May 21, 2016
Contact E-Mail ID: info@wasrti.org
Conference Convener: Dr Vivian L
Languages: English, Chinese, Arabic, Thai, Persian
Evaluacion+de+la+practica
Este documento es una evaluación de la práctica docente de un estudiante de la Licenciatura en Educación Especial. Contiene secciones para evaluar los rasgos del trabajo docente como el diseño de materiales didácticos, creatividad, capacidad de evaluar, uso de estrategias didácticas y dominio del contenido en las asignaturas de Español y Matemáticas. También incluye secciones para evaluar rasgos formativos como asistencia, actitud, presentación personal y de documentos. Al final se pide la evaluación y firma del ma
Charnay
Este documento discute tres modelos de enseñanza de las matemáticas: normativo, incitativo y apropiativo. El modelo normativo se centra en transmitir conocimiento, el incitativo se centra en el alumno, y el apropiativo se centra en la construcción del conocimiento por el alumno a través de la resolución de problemas. También analiza elementos como el comportamiento del maestro ante los errores y el uso de la evaluación y los problemas en cada modelo.
CW Job Description
This document outlines the duties of a maintenance technician position. The primary responsibilities include installing, maintaining, upgrading and repairing machinery and equipment according to plans. Additional duties involve ordering parts, supervising other workers, assembling and positioning equipment, making repairs, and ensuring safety compliance. The position requires physical labor, problem solving skills, and technical knowledge of machinery.
Lucas brochado zepf
As redes sociais se tornaram uma parte importante da vida das pessoas. Elas permitem a conexão e interação entre amigos de forma rápida e conveniente. No entanto, é importante ter cuidado com a privacidade e o tempo gasto nessas plataformas.
Plan de grado
El documento describe los problemas de visibilización de la cultura en la ciudad de Cotacachi, Ecuador. Falta información sobre el rico patrimonio cultural de la ciudad, lo que ha llevado a una pérdida de memoria cultural y desconocimiento entre los residentes y visitantes. El proyecto propone desarrollar una propuesta de diseño gráfico para clasificar y presentar de manera organizada los principales íconos y referentes culturales de Cotacachi, con el fin de educar e integrar a la población y promover el turismo cultural.
Viewers also liked (20)
13th International Conference on Nursing and Midwifery (ICNM), 26-27 May 2017...
13th International Conference on Nursing and Midwifery (ICNM), 26-27 May 2017...
2nd International Conference on Learning, Education and Pedagogy (LEAP)
2nd International Conference on Learning, Education and Pedagogy (LEAP)
Similar to Prashanth Resume
Anuradha Bhardwaj cv
This document contains a career summary for Anuradha Bhardwaj. She has over 15 years of experience in business operations and customer service roles at HSBC and other companies. Her experience includes international assignments in Singapore and Dubai where she implemented changes to improve performance, compliance, and customer experience. She is results-oriented with strong communication, analytical, and people management skills and has a track record of exceeding targets and leading high-performing teams.
CV
Vasudeva Rao is seeking a professional position where he can learn, contribute, and provide value. He has 15 years of experience in customer service, credit card operations, and people management. Currently, he manages a chain of retail outlets. He has a bachelor's degree in hotel management and has held several roles managing teams and meeting performance targets at companies like Genpact, HSBC, and Global Call Center.
Viral Resume New
Viral Ratilal Shah is seeking a position utilizing his skills and experience in data quality, due diligence, market regulations, and training. He has over 10 years of experience working in roles focused on secondary controls, entity maintenance, client data services, and customer service. Shah has a Bachelor's degree in Commerce, an MBA in Finance, and skills in MS Office, Tally, and communication.
Alok - Jan 16
Alok Bajaj has over 15 years of experience in operations and training roles at various companies including Genpact, Dell, and Sitel. He currently works as an Assistant Manager at Genpact, where he handles a team of 300+ employees and is responsible for training, reporting, process improvements, and stakeholder management. Prior to his current role, he led training programs at Genpact for clients such as Google, Guidewire, and IYogi. He has a strong track record of successfully transitioning businesses and teams, and possesses skills in communications, analytics, and people management.
Resume Sanjay
Sanjay Singh provides a summary of his professional experience and qualifications. He has over 10 years of experience in operations management, cost management, process management, and team management in the service industry. Currently, he works as an Assistant Manager at Capgemini, where he manages a team of 45 employees. Previously, he held roles at iGate Global Solutions, Patni Computer Systems, UHG, and Alpha Thought Technologies, working on insurance claims processing and revenue cycle management. Sanjay holds an MCM degree equivalent to an MBA in Information Technology. He is proficient in various computer skills and enjoys reading, newspapers, games, and was a national level athlete in his youth.
Audrey_Dmonte New
Audrey D'Monte is a senior manager and delivery leader at Tata Consultancy Services with over 10 years of experience in project management and client services. She currently leads a team of 100 people in managing operations for one of the UK's largest insurance clients. Previously, she held manager and associate manager roles at Allscripts Healthcare India and Mphasis, where she was responsible for client relationships, resource management, and ensuring service level agreements were met. D'Monte has strong communication, analytical, and client relationship skills and education includes a BSc in Chemistry from Fergusson College.
Nadeem Awan Resume
This document provides a summary of Nadeem Awan's career experience and qualifications. It details his current role as Operations Manager at EDC, where he has worked since 2007 and helped optimize operations. It also outlines his previous experience as Senior Operations Supervisor at EDC from 2002-2007 and his education, which includes a Master's degree in Economics from University of Peshawar. The document demonstrates Nadeem's extensive experience in operations management, process improvement, and people management, as well as his qualifications in project management, Lean Six Sigma, and ITIL.
Resume_Himanshu_Pant
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Kristyl Williams Resume
Kristyl Williams has over 17 years of experience in executive operations management roles. She currently seeks a position offering professional development and managerial challenges in business operations. Her experience includes inventory management, risk management, project management, change management, financial management, business strategy, leadership development, and team leadership. She most recently served as Senior Operations Manager for The Deep Retail, where her responsibilities included ensuring effective management of store teams, executing promotional campaigns, and developing staff. Prior to that, she held positions as AVP of Operations Management at Bank of America, managing departments of over 150 associates, and as a Customer Service Manager, providing training and facilitating initiatives.
Resume Ravi-new1
J. Ravi Verma is seeking a middle level position in process and operations management. He has 14 years of experience in operations management, process management, client relationship management, team management, performance management, and general administration. He has a proven track record of success in meeting and exceeding objectives. He is skilled in establishing processes, streamlining workflows, and creating a teamwork environment to improve productivity. He has expertise implementing strategic operations and service delivery systems to achieve corporate goals.
Chandrashekar - Resume
P. Chandrashekar Reddy is seeking a challenging career opportunity with opportunities for growth. He has over 8 years of experience in customer service and operations management roles in the BPO industry. Currently he is an Assistant Manager at C3I where he manages staff, conducts performance reviews, and ensures service level requirements are met. Previously he held roles with increasing responsibility at HSBC and received numerous awards for his performance and leadership. He has a B.Sc from Osmania University and his interests include music and movies.
Mukesh Resume1-Updated
Mukesh Singh Kushwah is a certified management professional with over 7 years of experience in business process execution, training and development, and process improvement projects. He has expertise in accounts receivable, appeals processing, payment posting, and quality initiatives. Currently an Assistant Manager at E4E Healthcare Business LTD, his responsibilities include managing projects, teams, training programs, metrics, and process improvements.
Kavindra.K.S
BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING
Sunil 2017(1)N
Sunil Chhabria is seeking a finance position utilizing 11 years of experience. He has an MBA in Finance and experience managing operations, talent, and partnering with vendors. Most recently, he was a Manager at Target India where he oversaw accounts payable and transitioned processes, improving efficiency. He aims to promote growth through addressing challenges.
Ramya Damodar-updated
Ramya Damodar has over 15 years of experience in recruitment, talent acquisition, project management, and operations excellence. She currently works as a Program, Project, and Service Management Team Lead at Accenture, where she coordinates resource planning, reporting, and reviews. Prior to her current role, she has held positions as a recruiter, team leader, and customer contact specialist.
CURRICULUM VITAE-CandiceJansen 2016
Candice Jansen's CV summarizes her educational qualifications including matriculation from Spes Bona High School and various call center management courses. Her work experience includes over 8 years as a Call Center Operations Manager and Team Leader at Woolworths Financial Services, where she managed teams, set targets, monitored performance, and ensured call quality. She also held a temporary position as an ECM Call Centre Operations Manager and earlier worked as a Team Manager at The Phone House.
Resume
R. Ayyappan has over 10 years of experience in payroll processing and management. He currently works as a Deputy Manager of Payroll at Wividus, managing payroll for 19 countries in Europe and Africa with a team of 10 people. Previously, he has held roles with increasing responsibility at various companies such as Tata Consultancy Services and Standard Chartered Bank, where he managed payroll for over 15,000 employees across multiple countries. He has expertise in payroll implementation, data migration, ensuring compliance, and team management.
Kiran Agrawal
Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.
Resume sunil 03162016 (1)
Sunil Chhabria is seeking a finance position utilizing 10 years of experience in finance and operations management. He has an MBA in finance and experience managing accounts payable teams and transitioning processes. Currently he is a manager at Target India responsible for overseeing accounts payable, vendor relationships, and process improvements.
Uday - Resume
Uday Nair has over 14 years of experience in operations management, including 6 years in managerial roles. He has expertise in vendor operations management, people management, project management, and business process reengineering. His experience includes roles managing teams that validate partner sales data and calculate compensation in EMEA and APJ regions. He has a proven track record of managing projects, meeting SLAs, and driving process improvements and data quality.
Similar to Prashanth Resume (20)
Prashanth Resume
- 1. Prashanth Singh S [H # 43, Dwarka, Sector 19, New Delhi, 110075] | [9999964428] [s.prashanthsingh@gmail.com] MANAGER Profile Proactive and devoted assistant manager adept at collaborating closely with the Operations head Manager/Team leaders/Executives and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives. ■ Areas of strength: Experienced running E-commerce customer service ( Outbound Sales & Inbound, Online Support & Social Media Complains ), Experienced running Pan India telecom outbound & Inbound Sales Sound knowledge of sales and marketing principles Experienced in running Travel & educational Excellent written/verbal communication skills Strong decision- Social Media Escalation Ability to lead a process ■ Objective Statement – Looking for an Manager position where I can help facilitate daily missions, execute various tasks, and act as a link between assigned senior manager and peers, partners, employees and subordinates. Work History Hero Management Service pvt. ltd, Gurgaon, Haryana. 24th April 2012 – Present Assistant Manager In my current profile I am handling a team of 100 FTEs for 2 processes, E-commerce Gadgets360 (Social Media Escalation, IB, OB, E-mail, Chat ), Telecom ( Pan India Inbound & outbound) ■ Key Functions: Managing the performance functions such as, Meeting the SLA’s, staffing, training and expanding business plans. Driven the Operations team effectively to Achieve Clients given targets Generated and analyzed required reports to improve maximum profit to the company. Communicated with the support team and implemented the organization’s operational guidelines, standards and policies. Monitored and managed operational activities – Directed the Operations Team operational risks, financial aspects Driven the quality team effectively to maintain excellent outputs from each associates. Documented and prepared reports on management and information systems; presented same to manager. Investigate and resolved Operational/Performance issues and handled all queries and client feedback in a professional manner. ■ Staffing Contributions: Designed and coordinated training programs for employees in order to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity of the firm. Maintained cordial relations with other staff and assisted them in resolving their issues.
- 2. Hyper Quality, Gurgaon, (14th August 2007 to 2nd Feb 2012) Quality Consultant: Customer care/order management: - ■ Key Functions: Did worked for Travelocity, Kansas Gas (Gas provider in Kansas city), Becker process in Education, Kaplan education process Production Planning - revenue & resource requirements, Setting individual production targets Resource Deployment & Optimum Utilization Controlling & Leadership - Lead fulfilment of Client set service deliverables Auditing calls evaluated by the HQCs and providing them with daily feedback for Even Better performance Mentoring the new Quality Consultants and helping them to come up their learning curve. Represent Hyper Quality in the client calibration calls with minimum or no variance. Active participation in the Pre-launch calibration Updating team members about any process related changes and updating the process guidelines. (Training material) on a weekly basis Conducting internal calibration, process quiz on a fortnightly basis to ensure that the entire team remains on the same page Arranging monthly refresher sessions to keep the team members updated Communicate issues to the top management using appropriate communication channel. HERO ITES, Gurgaon (14/8/2006 to 22/3/2007) Senior Associate: - Customer care ■ Key Functions: Worked for the process (Wamu) as support Associate where in I was handling the back office relating to their credit card and there by having direct and constant interaction with the client. WIPRO BPO DELHI, (9th Dec 2005 to 2006) Associate: Customer care ■ Key Functions: Worked for the process (Netscape Browser) as Technicalsupport Associate where in I was handling the back office relating to their Browser and there by having direct and constant interaction with the client. PROFESSIONAL & ACADEMIC QUALIFICATIONS: Qualification Specification University/College/School Board Graduation B Com Osmania University AP Higher secondary 11th & 12th Higher sec school AP Matriculation 10th High school AP
- 3. INTERESTS / HOBBIES/ADDITIONAL: - Music - Cooking - ComputerProficiency: o Good knowledgeof Computers:Windows,MsOffice (Word,Excel,PowerPoint),Internet. o ExcellentefficiencyinMS excels withshortkeysandformulas. - LanguagesKnown : English,Hindi,andTelugu - Date of Birth : 6th April 1983 - Religion : Hindu Date : __ /__ /2016 Place : Delhi (S. Prashanth Singh)