Current Resume

1. Jamie D. Roach
3419 Via Lido #479
Newport Beach, CA 92663
Cell ph. (949) 838-5775 E-Mail: jamiedroach@yahoo.com
Summary of Qualifications
Informational Technology Professional that is result driven and can deliver technological and analytical
support in line with business process,policy and procedures to maintain highly available systems. Client
Relations experience that can support an organization through high volume and time sensitive deadlines.
Award winning Elite Group recipient in recognition of superior job performance.
 Quality Testing : Diagnose and troubleshoot in QA, Hotfix and Production Environments
 Basic SQL Understanding
 Proficient in Loan Origination Systems
 Provide solution strategies for numerous divisions
 Strong organizational skills with emphasis on efficiency and focus on corporate productivity
Professional Experience
Quality Assurance Engineer, Guaranteed Rate, Irvine, CA. 2015-2016
 Technically wrote Test Report and Case Phase Documentation for User Acceptance Testing (UAT).
 Team Lead who coordinated and implemented test procedures and analysis between various Testers.
 Set up task prioritization, task distribution and defining test specifications and results for QA Dept.
 Regression tests and re-retesting of integrated features were scheduled and performed on every
Release and Build as well as Smoke tests,Control, Fail tests,Metrics, Performance and Load testing.
Supported end to end testing via manual testing.Exploratory testing was on-going with LOS.
 Communicated Test Logs to Development Teams along with defects identified during testing.
 Reproduced steps from bugs and defects to have Database Developers run traceability tests.
 Interacted with team members and Management in fixing the errors related to the project.
 Experienced in testing workflows for functional requirements for different modules in UI’s for SOL.
 Well versed with Agile methodologies, JIRA tracking, status meetings,Third Party Services and
maintaining bug lists for critical issues.
 Instituted and led informal test review sessions covering roles and functionalities to improve team
testing skills and search out bugs not found by post launch to improve quality control.
 Influenced usability and design of application software through manual component validation testing
and addressed suggested and expected application systembehavior, gaps in the process and backlogs
with product Owner.
Application Support Analyst I, Discover Home Loans, Irvine, CA. 2013-2015
 Enhance operating model by communicating with Development Teams with known issues related by
the end user community to quickly resolve issues within a short time frame of 30 minutes or less.
This helps to reduce bug cycle times and leads to a more stable systemenvironment.
 Maintained daily Compliance Reports and monitor loan data to fix errors when reported.
 Created logic for underwriting conditions.Parsed rules and made sure conditions populated.
 Data processed.Activate and term employee profiles. Develop test accounts.
 Run Queries in Microsoft SQL Server Management Studio and send scripts for Management
approval to update databases to resolve application glitches to increase quality.
 Input Wiki entries to supplement training material for the floor. Perform QA Regression Testing.
 Support web based applications such as My Status working in connection with Transaction
Coordinators to walk Borrowers through navigating their home computers and tablets.
 Performed Citrix resets to restart computer services. Document screens and access rights for
auditing. Ability to apply required procedures. End hanging sessions through TaskManager.

2.  Use MS Configuration Manager Console to remote into customer workstation and resolve technical
issues.Test software functionality. Educate end users on systemupdates and releases.
 Install, configure and support mortgage company applications: SOL and Command Center. Identify,
research and resolve loan application errors taken in BMC Service Desk Express.
 Prioritize workflow of Magic Tickets on rush requests by urgency and escalate design tasks.
HOA Coordinator, REO World, Inc. , Newport Beach, CA. 2009-2012
 Ran daily reports to monitor over six hundred properties to ensure timely management of aged
assets.
 Contacted Attorneys,Associations and Third Parties to get legal demands and review billing
histories.
 Negotiated itemized billing statements per State Statutes,By-Laws and governing documents to
reconcile account invoices and process payment requests to Controller to pay dues per State law.
 Collaborated with Foreclosure Attorneys,Eviction Departments and Asset Managers to resolve high
priority violations, dispute account balances and examine Final Settlement Statements to approve
Escrow closings.
Mortgage Production Sales Associate, Wachovia Mortgage, Newport Beach, CA. 2008-2009
 Supported President’s Club Senior Sales Consultant in all phases of sales process.
 Monitored pricing rate locks and enhanced vendorrelations, customer base and marketing efforts.
 Point of contact for all application submissions,inquiries, program roll outs and status updates.
Senior Sales Associate, Washington Mutual Home Loans, Newport Beach, CA. 2002-2008
 Processed completed loan application packets leading to loan funding over 200 million yearly.
 Trained all new hires in proper procedures for loan processing and lien analysis.Communicated with
various departments such as Title, Escrow, Loan Fulfillment and Servicing to coordinate completed
transactions.
 Provided quality customer service before and after loan closings.
Loan Coordinator Level II, Washington Mutual Home Loans, Escondido, CA. 2001-2002
 Assisted overa dozen top producing Mortgage Bankers with general clerical duties. Analyzed
financials of income and asset documentation.
 Oversaw that all loans met compliance and HMDA guidelines and were in proper stacking order.
 Ordered all appraisals via the Internet.
Education
Computer Training Academy, Temecula, CA- Received CompTia A+ Certification, Dec. 2012, MTA’s:
Networking & Security / Jan. 2013
San Diego State University, San Diego, CA - Graduated Magna Cum Laude in Communications, May 2001
Orange Coast College, Costa Mesa, CA-Graduated with an A.A. degree, GPA 3.83 in Dec. 1998
Business and Technical Skills
Working knowledge of Microsoft Word, Outlook, Internet Explorer, Excel, Access,Power Point and
Adobe Acrobat. Experienced in Administrative work, Customer Service, Accounts Receivable, Help Desk
and Quality Assurance Testing. Trainer for proprietary software such as SOL, Optis, Impact, Simple Loan
Manager and REO Sell. Familiar with Genesys/UDT, CC Pulse, Active Directory and Third Party Services,
such as CREDCO, Lender X and Velocify. Understanding of TRID Compliance. Can think big and solve
problems.

3. Vo l unt e e ri s m
Volunteer with Corporate Security at DHL as part of the Discover Incident Response Team for Building
133 to act as a First Responder in case of emergencies.
Support local charities and global outreach programs such as “The Clean Water Initiative”.