Sushil Shrigopal Jalan is seeking a challenging role in software quality assurance with over 12 years of experience as a test manager. He has experience testing web, Windows, and Citrix applications as well as database migration projects. He is proficient with test automation tools like HP QTP and test management tools like HP ALM and TCS MasterCraft. He has worked on projects in the financial services, mortgage lending, and manufacturing domains.

1. Sushil Shrigopal Jalan
Mobile: 91-9223397091
Email: sushiljalan2001@gmail.com
Objective
Seeking challenging assignment in Software Quality Assurance space
Synopsis
❒ With Tata Consultancy Services Ltd for the past 12 Years 2 Months
❒ Working as Test Manager for leading MNC in Manufacturing Domain
❒ Domain knowledge and Experience in US Mortgage and Retail Banking LOB’s
❒ Experience in Functional Testing of Web based, Windows based, Citrix hosted applications &
Database Testing for the Database Migration projects involving Microsoft SQL Server, Oracle DB,
Flat Files
❒ Experience in Test Automation using HP QTP (Web Applications, Windows Applications,
Mainframe Application) and Excel Macros
❒ Good working knowledge and Expertise in Test Management Tools (TCS MasterCraft Test
Manager and HP ALM), Test Automation Tool (HP QTP 11) and Database Query Tools (Microsoft
SQL Server and Oracle SQL)
❒ Worked on Proposals for RFP responses
❒ ODC Management experience for 2 Years at Offshore
❒ Experienced in defining Testing Strategy, Testing Methodologies, Designing Test Plans and Test
Cases,Verifying & Validating applications and Documentation based standards for Software Testing
❒ Received Customer & TCS Management Appreciation for Value Savings provided with Efforts
automation using Excel Macros
Certifications / Assessments
Year Title Location Arranged By
2015 DEG-ECoE: Software Estimation Certification Mumbai TCSL
2015 Security Testing Basics ( TCS Internal Curriculum ) Mumbai TCSL
2015 Test Automation Tools - Intermediate Assessment
( TCS Internal Curriculum )
Mumbai TCSL
2015 Test Automation Tools - Basics
( TCS Internal Curriculum )
Mumbai TCSL
2015 Testing Concepts Assessment - E2
( TCS Internal Curriculum )
Mumbai TCSL
2015 Certificate in US Mortgages Advanced Mumbai TCSL
2012 ISTQB Software Tester Certifications: Certified
Tester - Foundation Level
Mumbai Indian Testing Board
2010 US Mortgage & Credit reporting Ohio TCSL Domain Academy
2008 US Banking competency Mumbai TCSL Domain Academy

2. Education
Bachelor of Engineering in Electronics & Telecommunication, University of Mumbai, Mumbai, India, 2002.
Experience Summary
I have been mainly involved with Projects in Financial Services such as Mortgage Lending Services and
Retail Banking. My main area of experience has been project delivery of various sizes both at Client
location and Off Site location as well. I have been currently working as Offshore QA Test Manager for
Modernization & Support projects for leading U.S Financial Services Group.
Areas/Applications
 BANKING – RETAIL & WHOLESALE
Mortgage Lending Services
Loan Origination
Loan Processing
Loan Underwriting
Loan Closing
Post Closing & Loan Servicing
Retail Banking
Deposit Accounts
Credit card Accounts
Investment & Wealth Management Accounts Loan Accounts
 Manufacturing
Data Center Migration
ERP Applications
Non ERP Applications
Computers Worked on
Computer System Programming Languages Special Software
Windows XP Professional,
Windows 7
TSL (HP QTP 11) HP ALM 11, TCS Mastercraft Test
Manager, HP ALM PC,Oracle SQL
Developer,MS SQL Server Studio,
Oracle Hyperion, HP Diagnostics, HP
Sitescope,IBM imPACT, Visi Loan
Review, Visi Repurchase, Cogent,
MSP (Mortgage Servicing Platform),
DiffPDF, MS VSTS Load Testing tool
IBM AS400 RPG, CL, CL/ILE, RPG/ILE DB2, TMO
IBM Mainframe S390 COBOL, JCL, SQL DB2, CICS

3. Career Profile
Since 2003 till date Tata Consultancy Services Limited
____________________________________________________________________
Title Data Center Migration and Consolidation
Period Since September 2015
Client Name A leading Manufacturing MNC
Position
Responsibilities
QA Test Manager
● Test management, Testing SPOC for Program Delivery
● Effort Estimation & Work allocation
● Preparation of Test plan/Schedule
● Managing Testing efforts and activities during Test plan & execution
● Defect reporting, Defect discussion, Causal Analysis
● Tracking & Governance for QA activities
● Tracking and Mitigating the Risks
● Periodic Status reporting
● Leave Planning for Team
● Interacting with Client Management team - for scope changes, schedule
changes
● Infrastructure Testing, Application Testing
Project The Program is the strategic initiative by Client aiming to consolidate
applications and infrastructure hosting services into three Data Center
locations, in Europe, North America and the Asia Pacific, as well as
increase the utilization of Cloud services. In order to realize this data
center strategy a large number of applications migrations needs to be
undertaken. There are 3500+ Servers and 1000+ Applications which
are part of the DCM program.
It comprises of Migration of Operating System Instances (Osi) for ERP (UNIX)
Servers, non ERP (X86) Servers, Upgrade (OSi) for Non ERP (X86) Servers -
Windows 2003 to Windows 2012R2 and Migrate, AIX Application Server
Consolidation (OSi), Upgrade of AIX legacy version to AIX 6.1 SP1 (OSi)
The project team consists of 70 team members.
Operating System Windows 7 Professional

4. Special Software TCS Mastercraft Test Manager, TCS Mastercraft Application Portfolio
Manager, VMWare Center, IBM TSM, TCS Service Acquisition
Manager
Project Locations Bangalore, India; Mumbai, India; Pune, India & Chennai, India
Work Location: Mumbai, India (Since September 2015)
____________________________________________________________________
Title Legacy Modernization & Quality Assurance Support
Period September 2012 – September 2015
Client Name A leading US Financial Services Group
Position
Responsibilities
QA Test Manager
● Resource management & On-boarding, SPOC for offshore team
● Effort Estimation & Work allocation.
● Preparation of Test plan/Schedule
● Managing Testing efforts and activities during Test plan & execution
● Defect reporting, Defect discussion, Causal Analysis
● Tracking & Governance for QA activities
● Tracking and Mitigating the Risks
● Periodic Status reporting & Leave Planning for Team
● Working on Proposals
● Interacting with Client Management team - for resources, scope
changes, schedule changes
● Functional Testing, Database Migration Testing, Performance Test
Execution
● Test Automation with QTP and Excel Macros
Loan Data Setup for MSP (MainframeApplication)
Loan Data and User Set up for VisiLoanReview, VisiRepurchase
Database File extracts, File Comparison and Summary
● Generation and Execution of Performance Test Scripts using MS VSTS
Load Testing tool

5. Project The goal of the Modernization program is to rebuild, purchase and/or
enhance solutions for systems that reside on the AS400 and/or
receive/send data feeds to the Consolidated Data Store (CDS).The
Mortgage systems such as Accounting, Repurchase & Document
Tracker have been migrated to newly built in-house/vendor built
systems respectively.
The goal of the QA Support team has been to provide the support for carrying out
the QA activities for the different QA Projects/initiatives.
The project team consists of 10 team members. The project is executed from the
following locations:-
Offshore : Bangalore, India; Mumbai, India & Pune, India
Operating System Microsoft Windows XP Professional, Windows 7 Professional
Languages HP Quick Test Professional Scripts
Special Software HP ALM, HP ALM PC, imPACT Loan Origination System, Cogent,
VisiRepurchase, VisiLoanReview, HP Diagnostics, HP Sitescope,
Oracle SQL Developer, MS SQL Server Studio, Oracle Hyperion, MSP
(Mortgage Servicing Platform), MS VSTS Load Testing tool
Project Locations Bangalore, India; Mumbai, India & Pune, India
Work Location: Mumbai, India (April 2014 – September 2015)
Miamisburg, Ohio (September 2012 – April 2014)
Title Genesis Form Migration
Period June 2012 – September 2012
Client Name A leading US Financial Services Group
Position QA Test Manager
Responsibilities
▪ Resource management & On-boarding, SPOC for offshore team
▪ Effort Estimation & Work allocation.
▪ Preparation of Test plan/Schedule
▪ Managing Testing efforts and activities during Test plan & execution
▪ Defect reporting, Defect discussion, Causal Analysis
▪ Tracking & Governance for QA activities

6. ▪ Tracking and Mitigating the Risks
▪ Periodic Status reporting
▪ Leave Planning for Team
▪ Interacting with Client Management team - for resources, scope
changes, schedule changes.
▪ Interact with the TCS teams for TCS practice offerings
▪ Functional Testing
▪ Test Automation with QTP
Generation for the Bank Accounts Forms
Comparison of the Forms between QA and Production using DiffPDF
▪ ODC Management
Project The project deals with migration of existing Genesis Forms currently
hosted on technology platform “Jet Pro_Adobe Web OutputPak” to
“Adobe Livecycle” platform. It also involves converting current business
rules (XPR) into Adobe orchestration as part of the scope of the project.
The project is logically divided into 5 iterations for conversion of these
templates using a Factory Delivery Model. These forms are being generated for the
different Banking products and services being offered by A leading US Bank Bank.
This includes the banking products such as Deposit accounts, Credit card accounts,
loan accounts, and investment and wealth management accounts. It also caters to
the banking services such as Online transfers, payment of Bills & Quick Switch,
Mobile banking etc.
The project team consists of 12 team members. The project is executed from the
following locations:-
Onsite : Cleveland, USA & Pittsburgh, USA
Offshore : Pune, India & Mumbai, India
Operating System Microsoft Windows XP Professional
Languages HP Quick Test Professional Scripts
Special Software
HP ALM, HP QTP 11, ADOBE Livecycle, DiffPDF
Project Locations Pittsburgh, USA; Cleveland, USA; Pune, India & Mumbai, India
Work Location: Mumbai, India
Title MIS Retail E-Commerce (Quality Assurance i.e. Testing services)
Period January 2011 – May 2012
Client Name A leading US Financial Services Group

7. Position Project Manager
Responsibilities
▪ Resource management & On-boarding, SPOC for offshore team
▪ Effort Estimation & Work allocation.
▪ Test plan/Schedule
▪ Managing Testing efforts and activities during during Test plan &
Test execution
▪ Coordinate resources from a variety of functional areas
▪ Tracking & Governance for QA activities
▪ Tracking and Mitigating the Risks
▪ Defect reporting, Defect discussion, Causal Analysis
▪ Periodic Status reporting
▪ Leave Planning for Team
▪ Interacting with Client Management team - for resources, scope
changes, schedule changes
▪ Interact with the TCS teams for TCS practice offerings
▪ Functional Testing
▪ Test Automation with QTP
Maintenance & Execution of existing Regression Scripts (Web based
& Mainframe)
▪ ODC Management
Project The project deals with Online Retail Banking Products & Services
offered by US Bank. It comprises of retail banking products such as
DOT Micro sites, Web Sales Projections, University Payment Portal,
Employee Access Portal, Online Banking and Virtual Wallet. The
project aims at providing the Quality Assurance services such as
Functional Testing & Automation for functional/regression packs.
The project team consists of 8 team members. The project is executed
from the following locations:-
Onsite : Pittsburgh, USA
Offshore: Pune, India & Mumbai, India
Operating System Microsoft Windows XP Professional

8. Languages HP Quick Test Professional Scripts
Special Software HP Application Lifecycle management, Attachmate Extra
Project Locations Pittsburgh, USA; Pune, India & Mumbai, India
Work Location: Mumbai, India
Title imPACT LOS-POS (Quality Assurance i.e. Testing services)
Period November 2009 – December 2010
Client Name A leading US Financial Services Group
Position QA Lead
Responsibilities
● Resource management & On-boarding, SPOC for offshore team
● Effort Estimation & Work allocation.
● Study and Analysis of Business requirements
● Preparation of Test plan/Schedule
● Managing Testing efforts and activities during Test plan & execution
● Defect reporting, Defect discussion, Causal Analysis
● Tracking & Governance for QA activities
● Tracking and Mitigating the Risks
● Periodic Status reporting
● Leave Planning for Team
● Interacting with Client Management team - for resources, scope changes,
schedule changes.
● Interact with the TCS teams for TCS practice offerings
● Functional Testing for the application changes and Document changes
● Test Automation with QTP
Fetch Loan data for Business Sample Loan & stoLre in database
Generate Test Loans with test data & scenarios as per Sample Loan
● Communication with Business Users, Vendors such as IBM, WKFS Financial
Services for imPACT changes and releases

9. Project The project involved Quality Assurance activities (both manual and
automation) for the imPACT Loan origination system. imPACT is a web
based LOS and it originates and processes the Mortgage Loans.
Functional testing involved doing the verification of the Business
documents and the data integrity between the Documents and the LOS.
The second phase of the project involved doing Functional testing for
the upgrades / releases for the LOS. It involved automation of the
Testing efforts by automating the Loan generation process for the UAT
testers. The Automation test suite was built to facilitate the UAT testers
to generate the Test Loans and also for performing the Smoke testing
on the LOS.
The project team consists of 9 team members in the first phase and 2
team members in the second phase. The project is executed from the
following locations:-
Onsite : Miamisburg, Ohio
Offshore: Pune, India & Mumbai, India
Operating System Microsoft Windows XP Professional
Languages HP Quick Test Professional Scripts
Special Software HP ALM, The Mortgage Originator (TMO) – Loan Origination System,
imPACT Loan Origination System
Project Locations Miamisburg, Ohio; Pune, India & Mumbai, India
Work Location: Mumbai, India (July 2010 – December 2010)
Miamisburg, Ohio (November 2009 – July 2010)
____________________________________________________________________
Title Mortgage Application Services - Loan Origination System Support & Development
for a leading US Mortgage Bank in Ohio, USA
Period February 2006 – October 2009
Client Name A Leading US Financial Services Group
Position Project Lead

10. Responsibilities
● Requirements Study & System Analysis
● Development & System Testing
● Production Support
● Quality Code Performance Tuning
● Communication with Business Users, Business vendors
● Release coordinator for Production Implementation
● Production Implementation
● Offshore work delivery & coordination
● Offshore team management, Onsite Technical Lead
● Resolution of technical issues
● Training on LOS application
Project The project involves the development and support of the Loan
Origination System i.e. The Mortgage Originator (TMO) Application.
This application has interface to several other applications. TMO
application originates and processes the Mortgage Loans. Development
work includes the addition of new functionalities and enhancement of
the existing functionalities for the LOS application. Support work
includes the maintenance and production support activities for the LOS
application.
The project team consists of 10 team members. The project was executed
from the following locations:-
Oniste : Miamisburg, Ohio
Offshore: Pune, India & Mumbai, India
Hardware IBM AS400
Operating System OS/400
Languages RPG, RPG/ILE, CL, CL/ILE, TMO Scripts
Special Software The Mortgage Originator (TMO) – Loan Origination System, DB2
Project Locations Miamisburg, Ohio; Pune, India & Mumbai, India
Work Location: Mumbai, India (June 2009 – October 2009)
Pune, India (May 2009 – June 2009)
Mumbai, India (January 2008 – April 2009)
Pune, India (September 2007 – December 2007)
Miamisburg, Ohio (February 2006 – August 2007)

11. _____________________________________________________________________
September 03 to January 06 Tata InfoTech Ltd. (In February 06 TIL merged with TCSL)
Title Mortgage Application Services - Loan Origination System Support &
Development for a leading US Mortgage Bank in Ohio, USA
Period January 2004 – January 2006
Client Name A Leading US Financial Services Group
Position Team member
Responsibilities
● Requirements Study & System Analysis
● Development & System Testing
● Production Support
● Quality Code Performance Tuning
● Resolution of technical issues
● Communication with Business Users, Business vendors
● Production Implementation
● Training on LOS application
Project The project involves the development and support of the Loan
Origination System i.e. The Mortgage Originator (TMO) Application.
This application has interface to several other applications. TMO
application originates and processes the Mortgage Loans.
Development work includes the addition of new functionalities and
enhancement of the existing functionalities for the LOS application.
Support work includes the maintenance and production support
activities for the LOS application.
The project team consists of 10 team members. The project was
executed from the following locations:-
Onsite : Miamisburg, Ohio
Hardware IBM AS400
Operating System OS/400
Languages RPG, RPG/ILE, CL, CL/ILE, TMO Scripts
Special Software The Mortgage Originator (TMO) – Loan Origination System, DB2
Project Locations Miamisburg, Ohio
Work Location: Miamisburg, Ohio

12. Title imPACT Analysis of AS/400 programs – Loan Origination System for a
leading US Mortgage Bank in Ohio, USA
Period October 2003 - December 2003
Client Name
A Leading US Financial Services Group
The customer is a mortgage company in the United States. It
specializes in originating residential mortgage loans through retail,
wholesale as well as telemarketing channels. The customer has a Loan
Origination System (LOS), which is a third party product, and is a core
mortgage application running on the IBM AS/400 platform. Additionally,
the customer has developed a number of applications, around the LOS
which use/update the LOS database as well as in-house databases to
address their corporate processing needs.
Position
Responsibilities
Programmer Analyst
● Analysis of AS400 programs
● Documentation of Analysis results
● Peer review of team’s work
● Final Review of team’s work
Project The customer has a requirement to replace its current Loan Origination
System (LOS) package with another product, due to limitations of the
package and because it will eventually be phased out. The objective of
the project is to analyze the current back end systems and identify the
usage of LOS data fields to allow the back end Corporate Processes
(RPG and CL programs) to continue to run on the AS/400 platform, with
minimal modifications.
The project team consists of 15 members.
Hardware IBM AS400
Operating System Windows NT, OS/400
Languages RPG, CL, CL/ILE, RPG/ILE
Special Software MS – VSS for Source code control
Work Location Mumbai, India

13. Training Attended
Year Title Location OrganizedBy
Jun-15 Mobile ApplicationTestingBasics - E0 - iON (v:2.0) Mumbai TCSL
May-15 Software Testing- BrainbenchAssessment - Intermediate(v:1) Mumbai TCSL
May-15 SkillSoft- Agile ProgrammingandTesting - WBT (v:1.0) Mumbai TCSL
May-15 Foundation - TestAutomationAssessment - E0 level (v:1.0) Mumbai TCSL
May-15 Foundation - TestManagementAssessment - E0 level (v:1.0) Mumbai TCSL
May-15 Enterprise ProcessWeb - WBT(v:2.0) Mumbai TCSL
May-15
DecisionAnalysisandResolution(DAR) Techniques -
WBT (v:1.0) Mumbai TCSL
May-15
IntegratedQuality ManagementSystem(iQMS) Case Study
For TeamMembers - ILT/Virtual ILT(v:1.0) Mumbai TCSL
May-15 DEG-ECoE: EstimationConceptsTraining@TCS - WBT (v:1.0) Mumbai TCSL
Apr-13 ProcessImprovement(PI) Techniques - WBT (v:1.0) Ohio TCSL
Aug-12
General Banking:Overviewof General BankingConcepts&
Terminology(v:1.0) Mumbai TCSL
Jan-12
Software SecurityAssurance:Mobile ApplicationSecurity
Basics- ILT/Virtual ILT(v:1.0) Mumbai TCSL
Jan-12
Software SecurityAssurance:SecurityTestingBasics -
ILT/Virtual ILT(v:1.0) Mumbai TCSL
Jan-12
Software SecurityAssurance:SSA ProcessBasics - ILT/Virtual
ILT (v:1.0) Mumbai TCSL
Jan-12
Software SecurityAssurance:Security&Compliance LabTools
- ILT/Virtual ILT(v:1.0) Mumbai TCSL
Dec-11 Software SecurityAwarenessforDevelopers - WBT(v:2.0) Mumbai TCSL
Oct-11 LDP - RiskManagement- ILT (v:1.0) Mumbai TCSL
Aug-11 Software Testing- BrainbenchAssessment - Awareness (v:1) Mumbai TCSL
Jun-11
General Assurance_Security Testing:SecurityTesting
Fundamentals - ILT/Virtual ILT(v:1.0) Mumbai TCSL
Sep-10
Skillsoft- Overviewof BusinessProcessManagement -
WBT (v:1) Mumbai TCSL
Sep-10
SkillSoft- BusinessAnalysis:IntroductiontoRequirements
Analysis - WBT (v:1.1) Mumbai TCSL
Sep-10 HP QuickTestProfessional_CASAssessment - E2 (v:1.0) Mumbai TCSL
Sep-10 SkillSoft- Core ConceptsinBusinessAnalysis - WBT(v:1.0) Mumbai TCSL
Aug-10 HP QuickTestProfessional_CASAssessment - E1 (v:1.0) Mumbai TCSL
Mar-10
Software Testing:Advance ConceptsinSoftware
Testing(v:1.0) Ohio TCSL
Feb-10 Software Testing- BrainbenchAssessment - Basic(v:1) Ohio TCSL
Mar-09 PMP Training Mumbai TCSL
Oct-08 SkillSoft- SAPOverview - WBT(v:1.0) Mumbai TCSL

14. Sep-08 LDP LeadershipBench - LeadershipSkillsforPLs - ILT (v:1.0) Mumbai TCSL
May-08 Lean Six Sigma- Awareness - ILT/Virtual ILT(v:1.0) Mumbai TCSL
Dec-07 Basicsof BankingandUS BankingOverview(v:1.0) Mumbai TCSL
2005 Fundamentals of Mortgage Banking Ohio Client
2004 Training on Mortgage LOS Toolkit Ohio Client
2003 Training on IBM AS400 Mumbai
Tata Infotech
Limited
2003 Training on IBM Mainframes Pune
Tata Infotech
Limited