1. Resume of
LISA WILEY
2944 SOUTHBANK CIRCLE
GREEN COVE SPRINGS, FLORIDA 32043
PHONE: 904-705-7721
Email: wileyl1016@yahoo.com
PROFESSIONAL SUMMARY
Proven experienced mortgage management professional, in mortgage loan origination, secondary
market pricing, sales & loan delivery. I offer a very high level of experience & know how in
mortgage loan servicing, collections & loss mitigation. I offer experience in hiring & mentoring
other staff in the mortgage industry.
Successfully have proven loan growth, member growth & member satisfaction.
KEY STRENGTHS
• Strong leadership in all aspects of mortgage lending operations.
• Proven growth, training & development of mortgage department management & staff.
• Leveraging use of technology to streamline mortgage processes, to provide exceptional
mortgage products & services to the credit union members.
• Member & loan growth though sales abilities & mentoring personnel to grow sales.
PROFESSIONAL EXPERIENCE
VyStar Credit Union Jacksonville, FL. 2004 to Present
Mortgage Origination Manager
• Daily operational management of all mortgage origination department personnel.
Including, mortgage originators, processors, underwriters, closers, funders & post closers.
• Pipeline management for mortgage loans in process.
• Collaboratively worked to provide support & assistance to mortgage management team to
streamline & automate mortgage loan processes, to achieve operating efficiency & minimize
operating cost.
• Oversee daily operational management of all mortgage department staff.
• Serves on credit union compliance committee. Experienced in compliance. Knowledgeable
within all local, state & federal regulations, which govern the mortgage lending operations.
• Responsible for ensuring all aspects of the credit union activities related to mortgage loan
activities & compliance.
• Developed & implemented new mortgage loan products & mortgage product enhancements.
• Responsible for ensuring all mortgage software programs are compliant with regulatory &
secondary market requirements.
• Performed vendor negotiations & contracts for third party service providers.
• Maintained inter-department team for mortgage disaster recovery & business continuity plan.
Served on the credit union disaster recovery & business continuity team.
• Team building, training, mentored & managed staff to ensure growth & credit union member
satisfaction.
• Provide mortgage training for branch & call center staff.
• Oversee HMDA data, compete for submission.
• Achieved all training for front office & mortgage staff to ensure compliance with new TRID
regulations.

2. Florida State Community College Jacksonville, Fl. Presently
Instructor (Part Time)
• Credit union education program, teaching mortgage lending.
Owners Assurance Title Agency Jacksonville, FL. 2003 to 2004
Mortgage Title Closer
• Reviewed mortgage title documents to ensure proper securitization of lender lien position.
• Coordinated & completed tasks required to clear titles in order to facilitate the mortgage
loans. Including: closing, pay-off, satisfaction of mortgage, judgments & release of liens.
• Work with & prepare closing document package for the lenders.
• Liaison between lenders & clients to schedule & conduct loan closings.
VyStar Credit Union Jacksonville, FL. 1999 to 2003
Mortgage Loan Processor
Branch Processor
Secondary Market Analyst
• Responsible for completing all tasks & responsibilities for originating, processing.
• Managing secondary market pricing, delivery & post secondary sales activities.
• Processing conventional first mortgages, equity loans, HELOC’S & mobile home loans.
EDUCATION & PROFESSIONAL DEVELOPMENT
• Completed courses in conjunction with credit union educational programming.
• Web based training courses associated with mortgage loan compliance, secondary
market origination / servicing, industrial trend & best practices.
• Active board member of the Florida Credit Union Real Estate Network.
• Federally Registered NMLS # 501855

3. Letter of Recommendation
To whom it concerns:
"Lisa has been a huge asset to VyStar Credit Union during her time there. She has seemingly
natural instincts about the mortgage market, a skill which catapults her ahead of her peers in
the business. She is responsible for creating VyStar's No Closing Cost promotion,
which proved instrumental in moving VyStar through the market downturn and to the top of
the list of area Mortgage Lenders in 2014 (Jacksonville Business Journal). She is very good
at seeing the big picture and keeping situations which arise in perspective to work toward
resolution. She has a wealth of regulatory knowledge and successfully lead her department
through the major compliance changes that have hit the mortgage industry over last several
years, including TRID. She is a pleasure to work with and has a passion for success that she
brings to any task she sets her mind to."
Justin Smallwood
Mortgage Business Analyst
VyStar Credit Union

4. Letter of Recommendation
To whom it may concerns
"As Mortgage Loan Origination Manager at VyStar Credit Union Lisa Wiley played a lead
role in creating and managing one of the largest mortgage origination platforms in northeast
Florida. Lisa is extremely knowledgeable and her dedication to her team, clients and
company are unrivaled. I highly recommend Lisa as a valuable addition to any mortgage
lending platform."
Phillip Carter
Vice President, Mortgage Origination
VyStar Credit Union

5. "Lisa Wiley is a consummate mortgage professional with vast knowledge and
experience in mortgage origination, servicing, and secondary market. She is a
visionary leader with a proven track record in building one of the most successful
mortgage operations in Northeast Florida as supported by VyStar becoming the
number one mortgage lender in Northeast Florida in 2014. Lisa has an un-daunting
passion for teaching, guiding, and mentoring her staff in various aspects of mortgage
lending. This has allowed many employees who have worked for her to advance in
their career. During my tenure in working with Lisa, she consistently provided
exemplary service to members seeking mortgage loan financing and given her
expertise was highly successful at addressing and resolving non-routine issues. She
is the epitome of dedication and professionalism and I had the privilege of working
with her for many years at VyStar Credit Union while she was the Mortgage
Origination Manager. She successfully oversaw the implementation of new loan
origination systems in her department, credit policies, and management of all
mortgage related operations. Lisa is well-versed in the state/federal regulations
governing mortgage loan origination and servicing. She is an untiring, enthusiastic,
and intelligent expert in her field who motivates her employees to achieve incredible
results by following her own example. I am truly privileged to have had the
opportunity to work with her and I know that her positive attitude will have a profound
and lasting impact on all those that have and will have the same privilege in the
future.
Lori Allen
SVP Mortgage Services
Security Service Federal Credit Union

6. "Lisa Wiley is a consummate mortgage professional with vast knowledge and
experience in mortgage origination, servicing, and secondary market. She is a
visionary leader with a proven track record in building one of the most successful
mortgage operations in Northeast Florida as supported by VyStar becoming the
number one mortgage lender in Northeast Florida in 2014. Lisa has an un-daunting
passion for teaching, guiding, and mentoring her staff in various aspects of mortgage
lending. This has allowed many employees who have worked for her to advance in
their career. During my tenure in working with Lisa, she consistently provided
exemplary service to members seeking mortgage loan financing and given her
expertise was highly successful at addressing and resolving non-routine issues. She
is the epitome of dedication and professionalism and I had the privilege of working
with her for many years at VyStar Credit Union while she was the Mortgage
Origination Manager. She successfully oversaw the implementation of new loan
origination systems in her department, credit policies, and management of all
mortgage related operations. Lisa is well-versed in the state/federal regulations
governing mortgage loan origination and servicing. She is an untiring, enthusiastic,
and intelligent expert in her field who motivates her employees to achieve incredible
results by following her own example. I am truly privileged to have had the
opportunity to work with her and I know that her positive attitude will have a profound
and lasting impact on all those that have and will have the same privilege in the
future.
Lori Allen
SVP Mortgage Services
Security Service Federal Credit Union