1. mitchellmeyer22@yahoo.com
1417 Wakeman Ave.
Wheaton, IL 60187
Cell: 773-750-1879
Mitchell Meyer
Summary:
Professional
Experience:
Senior Technical Business Analyst with extensive experience in defining, implementing,
managing and troubleshooting client focused solutions.
Activities include: strategic objective identification and clarification, business case
definition, needs analysis, requirement gathering, quality assurance, user acceptance
testing, risk management, training development and post implementation analysis.
Experience in understanding and defining client requirementsand matching client needs
to business solutions.
Adept at understanding cross-functional business processes and implementing customer
focused, process improvement.
Project Management experience, including web development, large system software
development and new technology implementation.
Extensive experience with building software applications for the financial, banking and
insurance industries.
Mentor and lead junior team members while working with a team of external contractors
to facilitate, define, document and present solutions to stakeholders.
Coordinate with QA in managing and scheduling timely and comprehensive integration
and regression testing efforts in order to deliver a high quality product.
The Royal Bank of Scotland (Formerly ABN AMRO Bank)
Chicago, IL
Senior Technical Business Analyst /Vice President
2006 - Present
The Royal Bank of Scotland is the largest bank in the U.K. and acquired ABN AMRO in
2008. I work in the Global Transaction Services group on the award winning Trade Finance
platform; MaxTrad.
Documented the business case, gained approval and defined the requirements for the
bank's Document Checking product. I led the project to commercialize the product and
utilize it for the direct presentation of letters of credit, saving clients both money and time
while increasing the bank revenue. Grew the product to over $25M in just over 3 months.
Led the bank’s efforts to meet Federal Financial Institution Examinations Council (FFIEC)
guidelines and recommendations. I documented the business case, defined the
requirements, worked across various areas of the bank to ensure a solution was
consistent with the other bank’s online channels that would satisfy the FFIEC mandate.
Implemented a standard file template process which eliminated the need to develop
custom solutions for clients who exchangedata files with the bank. This effort saved the
bank over $600,000 per year in development and testing costs.
Led the trade group's efforts to develop a joint cash / trade integration of cash and trade
applications.
Through diligent client service and proactive issue resolution, I played a key role in the
contract renewal of the bank’s largest U.S. Financial Institution partner. My name was
mentioned in the negotiation process as a key reason for the renewal decision. This
contract was worth over $11M.
Successfully led the migration of over 50 of the bank's trade clients from an internal File
Transfer Protocol (FTP) service provider to an external service provider without incident.
Fulfilled the role of project manager, implementation manager and test manager. Worked
directly with the development team and clients.
Coordinated and managed all Trade Channel online penetration testing efforts. Worked
towards classifying and resolving all high and urgent issues. Through diligent penetration
testing and management, our proprietary trade system has never experienced a breach
in security, fraudulent transaction or loss of funds.

2. Ibbotson Associates
Chicago, IL
Senior Business Analyst
2003 - 2006
Ibbotson Associates was a premier portfolio allocation, wealth management and investment
risk modeling company. It was acquired by Morningstar in 2006.
Documented complete software requirements package for Ibbotson’s proprietary web
based strategic asset allocation planning tool; including Software Requirements
Specification, Data Dictionary, Traceability Matrixand Use Cases.
Helped to increase the overall client usage of iPlan (an enterprise wide investment
planning system) by 150% by increasing functionality and improving usability.
Implemented processes and created templates that improved the overall requirement
gathering process and the QA test condition review process that streamlined the software
delivery process.
Improved the overall design of the application by focusing on user experience and
understanding the user’s behavior and goals for the software.
CNA Financial Inc.
Chicago, IL
Senior Business Analyst
2000 - 2003
CNA is a leading provider of commercial liability, auto and workers compensation.
Led process team that participated in the implementation of the CNA Central web site
allowing agents and brokers to access insured information via the Internet.
Documented business rules and requirements for the CNA Central Commercial package
insurance policy for general liability and umbrella. Project exceeded expectations by
increasing business written online by 30%.
Developed functional requirements for workforce management and tracking system. This
system is expected to improve processing efficiency by 20%.
Led the training team that created all training materials and training delivery of the new
functionality for CNA Central release 6.0. Training materials consisted of online tutorials,
training packets and job aids. Training delivery included face to face, training prototypes
and teleconferencing for remote users. Decreased training cost from $100,000 to
$10,000.
Proficient Data Management, Inc.
Glendale Hts. IL
Operations Manager
1996 - 2000
Actively involved in overseeing the growth of this start-up company from four employees
to over 100.
Managed all new accounts as projects from the inception, design and implementation to
follow-up and evaluation.
Planned additional growth and development strategies for production infrastructure and
evaluated emerging technologies to meet growth demand.
Military
Background:
Education:
USMC
Avionics Technician Sgt. (E-5)
Repair and maintenance of ground to air radio transceivers, telephones and intercom
systems.
Nominated for a navy achievement medal.
Awarded three meritorious masts and a good conduct medal.
DePaul University
Chicago, IL
Bachelor of Arts Focus: Operations Management and Information Systems
Skills:
Proficient with Microsoft Office Suite Applications and the following technologies:
Microsoft.NET; J2EE; Quality Center, SharePoint, and Use Case documentation.
Proficient conducting JAD (Joint Application Development) requirement sessions.
Experienced trainer of new technologies and processes.
Familiar with investing principles, asset allocation concepts and strategic financial
planning techniques within the context of software development.
Advanced Insurance knowledge gained through CPCU (Chartered Property and Casualty
Underwriter) classes.