Vinny Panwar has over 5 years of experience in IT with expertise in cloud testing, CRM, and software engineering. He currently works as a CRM and cloud software tester for Branch Banking and Trust Company. His responsibilities include verifying migrated data and validating its associations under test. He also has experience managing teams, preparing reports, and following ITIL methodologies. Vinny aims to take on leadership roles and work in challenging hi-tech environments.

1. Vinny Panwar
Mobile: +919874378185.
Email : vinnypanwar@gmail.com
About Myself
5+ years of IT experience with Cognizant Technology Solutions in Production support and in
Testing Practices. I’ve good knowledge in Operating System and Application Servers, UNIX,
Principles of Software Engineering (Fundamentals and Basic Life Cycle Models), Cognizant
Quality System, Database Fundamentals, ITIL methodologies& in Software Testing. I have
worked with Bank of New York Mellon for their different service support & delivery processes
as per the ITIL best practices. I’ve also worked on project management activities like preparing
daily dashboard, weekly and monthly SLA reports, RCA analysis, managing the onsite-offshore
meetings, maintaining a team of 4 people, client calls and doing regular audits. Till date I have
worked in projects related to Production Support, Incident Management, Problem
Management, Service Management, Content Management & Software Testing. The current
project is with the client Branch Banking and Trust Company (36 months) as CRM & Cloud
Software Tester (Testing – Consultant).
I’m a B.Tech engineer in Computer Science & Engineering & my main motive is to become a
Successful professional, determined to work as a leader in a challenging and hi-tech environment
Of Information Technology.

2. Key Professional Qualities
My main area of experience has been involving in Cloud Testing (Salesforce.Com), Client
Relationship Management (CRM).
Current day to day activity for CLOUD Migration-
 Create a plan with who, what, when and where of the data migration.
 Save backup copies of data.
 Identify the key data sets that are important to the ongoing business (Account,
Contact, Leads, Products, etc).
 Clean the data before importing as much as possible.
 Create and Map Only Relevant Data Fields.
 Understand the relationships between the records to ensure the proper
associations between Accounts, Contacts and related Activity history.
 Import Legacy IDs as the Legacy ID for each record should be populated into a
custom field in all CRM records.
 Identify any data transformations that are needed (Ex. MN to Minnesota).
 Normalize old data if possible to limit the number of errors during the create a
Cutoff date for old records.
 Perform a test migration on a limited set of records and conduct data quality
analysis.
 QA process should include validation of record counts, field level validation and
data integrity.
 Include business users in the final validation as they know their data the best.
 At Go-Live build a detailed project plan with the order of activities and validation
steps. This is important as all Accounts need to be loaded before contacts and
opportunities.
 Verification of migrated data as per relevant mapping & validating its
associations with different objects under test.
My expertise is a nut shell is as below:
Understanding the testing lifecycle and involvement in achieving the targets based on
milestones set in assistance with IRM project team, in conjunction with Implementation
Partners and leadership from 40 Line of Business across the bank.
Analyzing requirements as per different Line of Business.

3. Extensive testing and support from the beginning of Software Testing Life Cycle (STLC).
Preparation of Test scenarios, RTM and test cases as per signed off documents.
Preparation of the Test Plan, Test case Design, review & execution.
Preparing Regression Test Suit.
Review and logging defects and track it toclosure.
Providing UAT defect analysis & support.
Proactive involvement in Web Application testing.
Experience in handling a team in multiple locations.
Good exposure to production support environment – handling
issues/incidents/changes.
Good knowledge of tools like –Service Center, BMC Remedy, Brumon, Dreamweaver,
Robohelp& Harvest.
Experience in client/server, Web, distributed application support and Content
Management/Delivery Services.
Knowledge on ITIL methodology and implemented same in area of Service
Management, Incident Management, Problem Management.
Comprehensive problem analysis & solving abilities.
Delivering/Solving the requests/issues within the SLA.
Excellent ability to communicate with clients effectively.
Committed, Quick learner, energetic and self-motivated team player.
Experience in Dev-Ops way of working in agile methodology.
Experience in people management – exposure in designing KT plan for junior team
members, develop process improvement plan of various support area.Willingness to
learn, team facilitator and leadership qualities.
Areas of Strength
 Good team handling capability and leadership quality.
 Proven People management skills
 Able and eager to learn new technologies.
 Hard working and sincere to my work.
 Able to deliver work within the specified SLA and as per manager’s expectation
 Friendly and self-confident.
 Good human being.
 Can interact with any kind of people easily.

4. Education certifications
 B. Tech Degree in Computer Science & Engineering from Uttar Pradesh Technical University in
June, 2010.
 Undergone trainings on following technologies :-
o OS - Sun Solaris version 10, Windows 2000-2003 fundamentals.
o Software Development Life Cycle
o Unix & Oracle
o Networking Fundamentals
o Desktop Management
o ITIL
o Database Fundamentals
 Completed cognizant internal certification on –
o ITIL CCP (Cognizant Certified Professionals)
o Process Space
o Brain bench – Windows 2008 Server Administration
o SFDC Testing Level 0 CCP (Cognizant Certified Professionals)
o ISTQB Foundation Level (External)
Work Experience
Technical Skill Sets
Operating Systems Windows VISTA/XP/7 , Windows 2000 – 2003 basic admin, LINUX
Technology /
Framework
ITIL v3, Incident Management, Problem Management, Service Management
Middleware /
Messaging
Technologies
WebSphere Administration version 6, XFB
Database Tools SQL Advantage, TOAD, SQL Developer
Ticketing tools Service Center, BMC Remedy
Scheduling tools CA Unicenter, BRUMON, TWS.
Version Control CA Software Change Manager(Harvest).
Other tools &
package
VM WARE, Lotus Notes Client, Humming Bird, HTML Kit, WIN SCP,
Microsoft Office 2003,2007, 2010, Dream viewer, Robohelp
Client Specific tools/
applications
Languages C, SQL, XML, HTML, Mainframe

5. Project 1: BNY Mellon Centralized Production Support
Customer The Bank Of New York Mellon
Duration 03/23/2011 – 01/10/2013 (22 months)
Main Technical /
Functional
Region
SQL Plus, HTML, XML, Incident Management, Request Fulfillment, ITIL
Framework.
Tool Used BMC Remedy, Robohelp, Dream weaver, Harvest, Brumon Tool & Mainframe.
Project Abstract The BNYM CPS Project provides Content Management services to the Asset
Servicing Department of the Bank of New York Mellon. The complete
structuring of the Intranet/internet application of the Bank of New York Mellon
comes under the scope of the project. Various technologies and Content
Management tools are utilized for this effect. BNY Mellon centralized
production support follow the ITIL Methodology with centralized model.
Centralized Production Support project provides Level 1 & Level 2 support to
several Internet and mainframe applications of BNY Mellon.
There are two roles that were performed:Application Support and the other
one as Web Developer.
Application Support - It provides the application support of more than 50+
application for BNY Mellon on various tiers, Level 1 and Level 2, as followed by
Centralized Model from multiple locations using ITIL Methodology.
Level 1: Support included basic monitoring support of various servers and
internet applications of BNY Mellon and reported same to respected team for
resolution. Worked with Remedy to track the incident or exception as a part of
ITIL service desk and Incident Management. Monitoring activities ranges from
Proactive Monitoring, Incident Management, Escalation Management, provide
Daily Application Health Status and Shift Summary reports of some Web based
applications like Workbench, Adhoc, Cascade, PPL and servers.
Level2: Support consisted of selected few services belonging to the P&RA
(Performance and Risk Analysis). Level 2 Support included Advance system
support and extensive monitoring/maintenance of few of the business specific
applications. It also includes detailed analysis of daily issues & provides
effective resolution for them.
Web Development - In this section there are two parts. One is Workbench
Content Migration and GOLD site development. These are all part of Content
Management Service.
Content Management Service is a part of the BNYM Production support system
which takes care of the intranet applications of the BNY Mellon and its Legacy
services. Most of the designing is done via the use of the HTML code with the
support of style-sheets and JavaScript are utilized. A very highly efficient
Version/Change Control suite called Harvest now known as CA Change

6. Management Suite is used to promote/migrate the content across Various
stages (Test/QA/Production). Also, the changes in Helptopic are done using
Robohelp. As the Intranet/Internet is widely used across the BNY Mellon by its
Employees/Vendors, it is very critical and time sensitive task to update the
content. Other Activities included Maintenance tasks which involved
monitoring of BNY Mellon Business Applications via use of various tools such as
HP Business Availability Center.
CLIENT
DESCRIPTION
Today's Bank of New York Mellon was formed in July 2007 through a merger
between The Bank of New York Company, Inc. and Mellon Financial
Corporation of Pittsburgh. The combination of two enterprises rich in history,
vision and performance has created a global financial services growth company
unmatched in its commitment to asset management and servicing.

7. Role  Working as a Leading TeamMember for the BNY Mellon CPS project.
My involvement is in understanding the Requirement from the Business
and technical team of Bank of New York Mellon AST POS with the help
of ITIL methodology.
 Proactively monitoring over 1000 Brumon Jobs for the UNIX and Sybase.
It involves escalations to Application team and Operate managers.
Interaction with Datacenter, Client Users and on call CA person. Need to
meet 95% of daily SLAs in delivering data & requests.
 Following up on Feed Delays for various jobs and timely escalation in
case of SLA miss issues caused by delay in feeds. Proactive detection,
escalation and resolution of issues like job abort, job triggers failures
etc.
 Investigating and Analyzing Batch failures and perform necessary
corrective actions by escalating to Level 2.
 Escalating major issues to Operate Managers.
 Proactive support to the eMaisie overnight batch to the SME level.
 Proper and timely handling of the service tickets through Service Center
and Remedy.
 Proactive monitoring and timely escalation for all the monitoring
Mainframe activities. Investigating/Resolving the issues within the
stipulated SLA’s.
 Project Management Activities - Preparing SLA Reports (Weekly &
Monthly), SDB creation and sharing the same with Clients/Managers
using Incident Management Tools.
 Leading the team to perform the Monitoring activities, this includes
testing whether the various applications and servers related to BNY
Mellon site are working properly.
 Has active involvement in KT plan preparation and executing the same
for new project team member.
 Has vital experience in Content Management/Delivery Services.
 Experience in UNIX, Java Script and Html and tool called Robohelp.
 Has good knowledge in BMC Remedy.
 Handy in using tools like Harvest &Brumon.
 Delivering/Solving the requests/issues within the SLA.
 Imparting domain and technical knowledge to the new entrants and
fellow team members.
 Creating/updating/reviewing the project related understanding
documents for the knowledge repository.
Project 2:Marsh
Customer MARSH Pty Ltd (Endeavour Program)
Duration 01/20/2013 – 03/07/2013
Tool Used PEGA:Pega is the main technology involved with interfaces via web services,

8. soap calls, SQL to integrate to Marsh’s legacy systems. Marsh’s legacy systems
are documented later in the document.
Project
Abstract
&Client
Description
Marsh is a global leader in insurance broking and risk management. There are
over 1,000 colleagues in Australia who provide service to clients ranging from
high-end corporate clients through SME/affinity business, as well as meeting
consumer needs.
Marsh operates a number of in-houseand package-based applicationsto supportthe business.
These applicationsarehosted in a number of locations both locally within our Sydney Australia
data centre and overseas in other locations.These systems cover a number of functions:
 Policy management, billingand invoiceproduction
 Clientrecord management
 Document storage
 Document production
 Insurance policy placement
Role  Identifying the most appropriate implementation approach for a given
test
 Setting up and executing the tests
 Logging outcomes and verifying test execution
 Analyzing and recovering from execution errors
Project 3:Branch Banking and Trust Company
Customer Branch Banking and Trust Company
Duration 03/15/2013 – Till date
Tool Used Salesforce.Com: Incorporated in 1999, Salesforce.com (SFDC) has become the
poster child for the concept of software-as-a Service (SaaS). The term
"software as a service" is used to describe programs offered through "The
Cloud" which is on-demand provision of computational resources (data,
software) via a computer network, rather than from a local computer. SaaS
business systems are delivered over the Internet to users’ web browsers from a
centrally hosted data center.
Client
Description
BB&T is one of the largest financial services holding companies in the U.S. with
$187 billion in assets and market capitalization of $26.8 billion, as of Sept. 30,
2014. Based in Winston-Salem, N.C., the company operates 1,842 financial
centers in 12 states and Washington, D.C., and offers a full range of consumer
and commercial banking, securities brokerage, asset management, mortgage
and insurance products and services. A Fortune 500 company, BB&T is
consistently recognized for outstanding client satisfaction by the U.S. Small
Business Administration, Greenwich Associates and others.

9. Project Abstract  The intent of the project is to introduce bi-directional integration
between multiple data sources viz. - Agora, SLG, Grand Bridge, and
CAPIQ with Sales force and DLZ. From a testing standpoint the objective
is to verify the completeness, consistency and authenticity of the data
between the source and target systems.
 The activities which are in scope for the major Production release that
spans across the following Lines of Business viz. – LG, Grand Bridge,
Debt Capital Market.
 The Salesforce application will be used by the different LoBs of BB&T to
manage the CRM processes of the bank. This will include:
o Account and Contact Management
o Opportunity and Deal Management
o Campaigns and Marketing Management.
 Additionally, it will replace the legacy system – “Proactiv” which is
presently used to manage the CRMprocess
Role  Currently working as leading team member in Project & provided
assistance for 3 major Production release
 Directly in interaction with Client, Implementation partners & leading
leads of different Line of Business across bank.
 Identifying the most appropriate implementation approach for a given
test
 Setting up and executing the tests
 Logging outcomes and verifying test execution
 Analyzing and recovering from execution errors
 Analyzing Testing Status Report
 Creating Defect Report
 Analyzing Test Summary Report
 Creating Test Regression Suite
 Providing UAT analysis & support.
 Creating/updating KT documents for new team members & active
participation in knowledge sharing.
 Involved in System, Integration & data migrating testing.
 Involved in Performance &Adhoc testing as per client requirement.

10. PERSONAL & CONTACT DETAILS:
Name Vinny Panwar
Father’s Name Mr. R. L. Panwar
Date of Birth 25th September, 1988.
Date of Joining 21st March, 2011
Passport Info: J8222097
Valid From Valid Till
16/06/2011 15/06/2021
Location Preferences Kolkata
Language Competency 1. English
2. Hindi
Email vinnypanwar@gmail.com
Vinny.Panwar@cognizant.com
Mobile +91 9874378185
QUALIFICATION
Course/Class INSTITUTION University/Board Year of passing Percentage
B.Tech.inComputer
Science.
B.B.D.N.I.T.M, Lucknow U.P.T.U. 2010 73%
12th
H.A.L,Lucknow C.B.S.E. 2006 70.2%
10th
H.A.L,Lucknow C.B.S.E. 2004 88.2%
HOBBIES
 ReadingNovels
 Watchingmovies.
 Listeningtomusic.