2. » Introduction to F & B
» Sectors of F & B
» Functions of F & B
» Objectives of F & B
» Types of catering est.
» Various Types of F & B outlets
3. » Hospitality is probably the most diverse but
specialized industry in the world.
» It is certainly one of the largest industry which
employing millions of people jobs around the globe.
» Sectors range from the glamorous five-star resort to the
less fashionable, institutional areas such as hospitals,
industrial outfits, schools and colleges etc.
» Yet of these many different sectors, F&B service
industry encompasses those places, institutions and
companies that provide meals eaten away from home.
4. » There is a niche for all types of catering businesses
within the segment of catering.
» The F & B Sector is broadly divided in to two groups
1. Primary catering Sector
2. Secondary Catering Sector
» The food & beverage service industry can also divided
into two general classifications on the basis of motive:
1. Commercial Segment
2. Noncommercial Segment (Welfare)
5. » F & B service management may be defined
as the task of planning, organizing,
controlling and executing.
» Each activity influences the preparation
and delivery of food, beverage, and
related services at a competitive, yet
profitable price.
» These activities work together to meet
and exceed the customer’s perception of
value for his money.
6. » Satisfy guest’s expectations .
» The purchasing , receiving, storing, issuing and
preparation of food and beverages for final
provision .
» The formulation of an efficient control system .
» monitoring
» Pricing functions & restaurant .
» Compiling on daily, weekly and monthly basis, all
relevant information on cost and sales .
7. » Reconciling actual and forecast costs and sales, check
discrepancies, bad portion control , incorrect pricing
etc .
» Training, directing, motivating and monitoring .
» Co- operating with other departments become a
contributor for long term profitability .
» Feedback from guest ,comment, complaints and
compliments for improve overall standard .
8. Residential
•Hotels
•Guest Houses
•Resorts
•Inns
•Motels
•Holiday parks
Non-Residential
• Restaurants
• QSR
• Cafes
• Public Houses (pubs)
• Bars
• Bistro
• Dhaba
• Clubs
• Kiosk
• Drive in
• Food Court
• Transportation catering
Non-Commercial
Residential
•Hospitals
•Military Mess
•Old age homes
•Institution Hostels
•Prisons
•Industrial canteen by
management
9. » Single or multi-cuisine
» All day dining or meal specific
» Meals offered depend on
theme or operating hours
» Usually modestly furnished
and mid-priced
General restaurant
10. » Follow a specific cuisine/
theme for décor, ambience,
food and beverages, uniforms,
style of service
» E.g. Chinese, Japanese, Thai,
Italian, Middle Eastern,
seafood, vegetarian
» Meal specific, expensive
11. » Attached to hotels, airports
» Operate for 24 hrs
» All day dining menu for
snacks and beverages, meal
specific menus or buffets
» Informal, pre-plated
service, brisk seat turnover,
mid-priced
12. » Alcoholic beverages cocktails
and snacks
» Independent or in a hotel
» Operating hours, inventory,
location, choice of clients
governed by law
» Themes like sports bar
13. » Members or couples
» Entry fee, dress code
» Bar attached, snacks only
» Dance floor, DJ console, strobe
lights, lasers
» Open at night
» Promotions like happy hours,
theme nights, ladies specials
14. May be attached to a hotel/
restaurant
Alcoholic beverages and
snacks Plush low seating
Popular meeting place for
groups
Informal, relaxed
atmosphere
15. » Made popular by UK/
Ireland
» Informal meeting place
» Variety of both bottled and
draught beer like ale, bitter,
stout
» Pub food and games
16. » Easy vending foods and beverages,
minimal table service
» Bulk cooking, takeaway, value
meal concept
» Franchised chains like McDonalds,
Burger King, KFC, Wendy’s,
Domino’s Pizza, Subway
17. » Popular in institutions
» Self service
» Display counters for F&B
selection, trays for food
» Coupons, or payment at
check-out
» Snacks and beverages or
cyclic meal plans
18. » Lunch or dinner, in fair
weather
» Meats, seafood and
vegetables like corn on the
cob, potatoes along with
selection of appetizers and
salads
» Beverages like beer, wine,
etc.
19. » Organizing and managing events
weddings, conferences, meetings
through indoor as well as outdoor
catering
» Major source of revenue
generation
» Some hotels specialize in MICE
business
20. » Food and beverage service
served in guest rooms
» Use of trolley or trays
» Service may operate 24 hrs or for
specified time duration
» Menu folders and door knob
menu provided in guest rooms
21. » Specialize in beverages made
from espresso coffee, tea along
with sandwiches, cookies,
pastries and merchandise
» Often have public WiFi access
to provide Internet services to
people using laptop computers
on the premises.
22. » Food courts consist of a number
of vendors at food stalls or
service counters. Meals are
ordered at one of the vendors
and then carried to a common
dining area.
» Food courts may be found in
shopping malls, airports, train
stations, etc
23. » Dispense pre-packed or portioned
food and beverages when coins or
tokens are inserted
» Used in areas with high labor cost
or limited space
» Sited in shopping centers,
institutions, bus/train stations,
airports, etc.
Editor's Notes
Primary catering sectors – the organisation mainly concerned with food and beverage service to customers for eg. Various types of restaurants, takeaways and accommodation sectors.
Secondary Catering sectors – the organisation in which F & B service to customer not the main activity but the secondary or supportive activity, for eg. Institutional catering, transportation catering, catering service in theatre amusement park.
1. Commercial Sectors operate mainly to make profit or to earn adequate return on Investment (ROI) through their products and services. Examples Hotels, Motels, Resorts, Restaurants, Pubs, wine bars, Takeaway outlets, Fast food outlets, Food court, function catering, Industrial & Institution Catering on contract basis.
2. Noncommercial Segment (Welfare) where main motive is not to earn profit but to just get the incurring cost for eg. Catering in Institutions, school, colleges, universities, hospitals, old age homes, military mess, prisons, or industry.
Importance of f&b department can be formed with the help of functions and objectives of f&b