Migrating to Oracle RightNow Customer Portal Framework Version 3.0 offers Oracle Service Cloud customers the control and flexibility to decide what features to adopt and when to adopt them. You're never forced to migrate your customer portal, even when your organization upgrades to a new Oracle RightNow CX release.
CRM++ Computer Telephony Integration for Oracle Cloud Solution CRMIT
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform
CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases. The Click-to-Dial (outbound call) feature helps one-click phone calling functions, capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature.
CRM++ Email Integration for Oracle Cloud SolutionsCRMIT
CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.
The CRM++ Email Workbench also eliminates the switching between email programs and CRM modules, which always has been a challenge. The seamless automation of service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
The absence of support program greatly restricts access to technical assistance and challenges with upgrading, updating and implementing new software releases. So create a more powerful CX environment with the ASAP [Annual Support & Advocacy Program] tailored to maintain and maximize the performance of all your complex CRM for a world class customer service
Scaling Salesforce Sales Cloud and CPQ Maturity for Silicon Valley Security L...Jade Global
Jade helped Illumio manage its legacy products, quoting process, existing production customizations, and provided Salesforce best practices for maintaining the system. This reduced burden on sales reps to configure quotes and increased performance.
CRM++ Computer Telephony Integration for Oracle Cloud Solution CRMIT
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform
CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases. The Click-to-Dial (outbound call) feature helps one-click phone calling functions, capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature.
CRM++ Email Integration for Oracle Cloud SolutionsCRMIT
CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.
The CRM++ Email Workbench also eliminates the switching between email programs and CRM modules, which always has been a challenge. The seamless automation of service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
The absence of support program greatly restricts access to technical assistance and challenges with upgrading, updating and implementing new software releases. So create a more powerful CX environment with the ASAP [Annual Support & Advocacy Program] tailored to maintain and maximize the performance of all your complex CRM for a world class customer service
Scaling Salesforce Sales Cloud and CPQ Maturity for Silicon Valley Security L...Jade Global
Jade helped Illumio manage its legacy products, quoting process, existing production customizations, and provided Salesforce best practices for maintaining the system. This reduced burden on sales reps to configure quotes and increased performance.
Case Study: Salesforce CPQ (Configure Price Quote) for Software as a Service ...Jade Global
Salesforce CPQ Case Study:
Business Requirements
Migrate all quote templates from existing tools to Salesforce CPQ as the main tool for the booking and Sales process
Support project lifecycle activities, including Requirement Gathering, Design, Development, Testing and Deployment
Configure Products based on business needs
An adaptable configuration of validation and pricing rules to prevent booking errors
Upgrade User Experience with guided flow
Enable core CPQ functions on mobile platforms
Business Challenges
OOTB functionality did not meet certain business requirements
Business changed requirements frequently causing rework
Business testing was not completed as quickly as items were being developed
Not able to properly format quotes Formatting of quote generation
Products being selected together incorrectly
Long list of products without any groupings - poor user experience
Approvals were not tracked, Lack of mobile approvals
Solution – Salesforce CPQ (Steelbrick)
Customizable quote templates
Validations to prevent users from selecting products that shouldn’t be selected together
Prompts to guide the user to review products before continuing with product selection
Enabled approvals with mobile capabilities
Connect with us:
Info@jadeglobal.com 1 877-523-3448
Website: http://www.jadeglobal.com
LinkedIn: http://www.linkedin.com/company/jade-...
Facebook: https://www.facebook.com/jadeglobal/
Twitter: https://twitter.com/JadeGlobal
Salesforce and Dynamics 365 seeLogic april 2017SeeLogic LTD
Salesforce and Dynamics 365 feature comparison. We are often asked to present this, so please see a generic version. For more detailed info, contact us at info@seelogic.co.uk
Intergen - Dynamics CRM Roadmap and Social MediaIntergen
Earlier this year we saw the global launch of Dynamics CRM 2011, and according to key
analysts it’s already proving to be a world beater. In this session we’ll cover the key strengths
of CRM 2011, both on premise and online, as well as take a brief look into the future.
The session will also cover a deeper dive into the use of social media in the sales and
marketing arena. We’ll demonstrate how Dynamics CRM 2011 can help you create a central
view of social media activity as it relates to your business and how Dynamics CRM can help
extend your view of your customers and prospects.
Case Study: Salesforce CPQ (Configure Price Quote) for Software as a Service ...Jade Global
Salesforce CPQ Case Study:
Business Requirements
Migrate all quote templates from existing tools to Salesforce CPQ as the main tool for the booking and Sales process
Support project lifecycle activities, including Requirement Gathering, Design, Development, Testing and Deployment
Configure Products based on business needs
An adaptable configuration of validation and pricing rules to prevent booking errors
Upgrade User Experience with guided flow
Enable core CPQ functions on mobile platforms
Business Challenges
OOTB functionality did not meet certain business requirements
Business changed requirements frequently causing rework
Business testing was not completed as quickly as items were being developed
Not able to properly format quotes Formatting of quote generation
Products being selected together incorrectly
Long list of products without any groupings - poor user experience
Approvals were not tracked, Lack of mobile approvals
Solution – Salesforce CPQ (Steelbrick)
Customizable quote templates
Validations to prevent users from selecting products that shouldn’t be selected together
Prompts to guide the user to review products before continuing with product selection
Enabled approvals with mobile capabilities
Connect with us:
Info@jadeglobal.com 1 877-523-3448
Website: http://www.jadeglobal.com
LinkedIn: http://www.linkedin.com/company/jade-...
Facebook: https://www.facebook.com/jadeglobal/
Twitter: https://twitter.com/JadeGlobal
Salesforce and Dynamics 365 seeLogic april 2017SeeLogic LTD
Salesforce and Dynamics 365 feature comparison. We are often asked to present this, so please see a generic version. For more detailed info, contact us at info@seelogic.co.uk
Intergen - Dynamics CRM Roadmap and Social MediaIntergen
Earlier this year we saw the global launch of Dynamics CRM 2011, and according to key
analysts it’s already proving to be a world beater. In this session we’ll cover the key strengths
of CRM 2011, both on premise and online, as well as take a brief look into the future.
The session will also cover a deeper dive into the use of social media in the sales and
marketing arena. We’ll demonstrate how Dynamics CRM 2011 can help you create a central
view of social media activity as it relates to your business and how Dynamics CRM can help
extend your view of your customers and prospects.
One Face of the Brand support means that whenever and however a customer interacts with your business, they can expect the same customer experience. Learn more about Zendesk for Retail: http://www.zendesk.com/lp/retail
Questions for retailers: Is it important to reduce the risk that your best customers may switch to a competitor due to support issues? Is increasing brand loyalty and referrals critical to future revenue growth?
Develop “One Face of the Brand” support
1 Create a seamless customer service experience 2 Meet the customer wherever they are and when they choose 3 Customer service issues must be resolved quickly
Customer service must be seamless across all communication channels where customer interactions and feedback occur
Seamless customer service drives collaboration and puts the customer at the center of shared efforts
A SINGLE ISSUE MAY CROSS MULTIPLE CHANNELS
A customer sends an email requesting support Retailer follow-up starts with email and continues to phone When the customer is online later that day, they use chat to check the progress and tweet about their support experience
The proliferation of communication channels poses a challenge when trying to meet the customer wherever they are
To meet the customer wherever they are, remember support is more than just a ticket. Self-service tools empower customers
Meet the customer wherever they are to improve the customer service experience
If customers’ issues are resolved quickly no matter which channel they use, they feel valued by the brand
An issue that is resolved within 24 hours, at the first point of contact--something more likely to occur when all customer communication vehicles are in sync--can be up to 170% less costly than an issue that takes 48 hours to resolve
If issues aren’t resolved quickly, or customers experience slower resolution times when using different channels, this inconsistency fractures the customer experience
Five Steps Establishing One Face of the Brand
1 Benchmark time to resolution 2 Benchmark current costs 3 Identify communication channel gaps 4 Empower an internal cross-functional excellence team 5 Assess current support platforms and tools
Empower an internal cross-functional excellence team
Assess current support platforms and tools and evaluate whether they are flexible enough to adapt to rapid change
PLATFORM CONSIDERATIONS FOR CUSTOMER SERVICE
highly adaptable support platforms that can be rapidly implemented without heavy IT resource costs 1 SaaS and Cloud platforms 2 Subscription-based licensing 3 Scalability 4 Native connectivity 5 Ongoing research and development
ONE FACE OF THE BRAND
By using technology to enable seamless cross-department and cross-division collaboration on customer service, retailers can transform a fragmented brand experience into One Face of the Brand for customers. This will reduce first response time, improve customer satisfaction, and increase brand loyalty and re
Watch recording: http://www.mulesoft.com/webinars/cloudhub/how-splunk-connects-salesforce
What if you could streamline and automate your business processes like quote to cash? Hear how Splunk is connecting Salesforce and NetSuite with MuleSoft from Christopher Nelson, Senior Director of IT Business Applications at Splunk. Chris Purpura, VP of Business Development at MuleSoft will show you how the Anypoint Platform from MuleSoft allows you to manage your complete business with Salesforce by unlocking your back office data through integration.
You will learn how to:
Connect Salesforce to back office applications like SAP, Oracle and NetSuite
Modernize and automate processes like quote to cash and order fulfillment
Get up and running quickly to increase time to value and ability to process orders
Maximize the value of your IT investments through integration
Generate 25% more conversions with Configure Price Quote Solutions
CRM++ Quote Management is a SaaS based application that acts as a one stop shop to seamlessly generate a quote to any opportunity. It gives an organization the ability to quickly create Price Quotes and link those Quotes to Accounts, Contacts, or Opportunities. These Price Quotes are intended to allow sales representatives to easily and efficiently provide customers with Quick Quotes for pricing and availability
Anaplan's Deal Desk applications brings the ability to model deals so that the objectives of customers, sales reps, and companies can be aligned and optimized. With automatic routing and validation of deals based on business rules managed by citizen developers, companies can increase sales, protect margins, and ensure deals are configured correctly.
Presented by Jeff Brobst, VP, FP&A, McAfee; and Mark Sarbiewski, Chief Marketing Officer, Anaplan.
"Solving business challenges with open-source applications - OroCRM and OroCommerce"
Oro is the company behind OroCRM the most flexible Open Source Customer Relationships Management platform and OroCommerce The only True Open Source B2B e-Commerce application. Oro approach to solve business challenges is that no two businesses are alike. That is why OroCRM and OroCommerce are built with flexibility and extendibility in mind. Our goal is to provide organizations the ability to extend core product functionality and customize features to fit their business needs. This presentation will discuss Oro’s ground breaking application and will highlight cases where OroCRM’s open source approach and flexibility was the driving force behind our ability to deliver innovative solutions.
InterConnect 2017 HBP-2884-IBM BPM upgrade and migration made easyBrian Petrini
Upgrading to the latest version of IBM BPM has never been easier. Ever since the release of IBM BPM 8500 in 2013, customers has been able to move to the latest release with an in-place upgrade without the need for data migration. This session will discuss the top practices in planning a painless upgrade to the latest BPM continuous release version?whether you are running BPM 85x or an older version. We will also discuss the options available if you want to move your BPM program to the cloud. In addition, we will also discuss ways to design your applications to ensure an easy upgrade every time.
IT Automation With CFEngine - Business Value and Basic ConceptsCFEngine
Automation has been central to infrastructure management and more recently to the continuous delivery of applications, DevOps. What has changed is the scale at which these are conducted. CFEngine delivers IT automation at Web-Scale. Scale in this context includes speed and agility along with size. So, smaller organizations can also benefit from IT automation for their infrastructure and continuous delivery needs.
In this webinar we discussed the business value of Web-Scale IT Automation as well as CFEngine's capabilities through a demonstration of its key features. Based on sound principles of Promise Theory CFEngine is a highly scalable, very secure, model-based approach to infrastructure management and continuous delivery.
Open Mic to discuss the new features related to Portal and Web Content Management introduced in version 8.5. We will be covering changes related to themes,
mobile, social integration and WCM changes related to syndication and rich media aspects of the new release.
Service Delivery & Automation Configure & DeployRonnie Isherwood
An older (online) presentation I've given for Microsoft on service delivery and automation using Microsoft System Center Service Manager and Orchestrator.
IBM Cloud University 2017-IDPA009-IBM BPM Upgrade and Migration Made EasyBrian Petrini
Upgrading to the latest version of IBM Business Process Manager (BPM) has never been easier. Ever since the release of IBM BPM 8500 in 2013, customers has been able to move to the latest release with an in-place upgrade without the need for data migration. This session will discuss the top practices in planning a painless upgrade to the latest BPM continuous release version - whether you are running BPM 85x or running an older version. We will also discuss the options available if you want to move your BPM program to the Cloud. In addition, we will also discuss ways to design your applications to ensure an easy upgrade every time.
InterConnect 2015 1930 - Top practices to ensure a successful IBM Business Pr...Brian Petrini
Proper planning and following some of the top practices are key to ensure a successful upgrade and migration of BPM system. In this session, we will talk about how to plan an easier and quicker migration, including a comprehensive consideration and plan based on your source environment, validations before migration, handle special requirements when move to a very different target environment, estimate your migration window and evaluate the business impact, plan your tests on regression and new features etc. Also we will introduce migration utility key improvements in BPM v8.5.x which can significantly reduce your migration failure, downtime and post-migration actions.
InterConnect 2015 1930 - Top practices to ensure a successful IBM Business Pr...Brian Petrini
Proper planning and following some of the top practices are key to ensure a successful upgrade and migration of BPM system. In this session, we will talk about how to plan an easier and quicker migration, including a comprehensive consideration and plan based on your source environment, validations before migration, handle special requirements when move to a very different target environment, estimate your migration window and evaluate the business impact, plan your tests on regression and new features etc. Also we will introduce migration utility key improvements in BPM v8.5.x which can significantly reduce your migration failure, downtime and post-migration actions.
App modernization projects are hard. Enterprises are looking to cloud-native platforms like Pivotal Cloud Foundry to run their applications, but they’re worried about the risks inherent to any replatforming effort.
Fortunately, several repeatable patterns of successful incremental migration have emerged.
In this webcast, Google Cloud’s Prithpal Bhogill and Pivotal’s Shaun Anderson will discuss best practices for app modernization and securely and seamlessly routing traffic between legacy stacks and Pivotal Cloud Foundry.
Kovair Omnibus Integration with Multi Vendor ToolsKovair
Kovair Omnibus has close 50 out-of-the-box integrations with vendor agnostic and open source ALM and IT tools. One can also configure Omnibus (the ESB based Integration Platform) adapter based on special configuration needs.
Unleash the motivational power of incentive compensation.
CRMIT Solutions provides a complete set of services, from transition through go live, to post go-live. This also includes modelling, design, administration and analysis of incentive compensation programs ranging from hundreds to thousands of direct or indirect sales professionals.
Data is an integral and invaluable asset of any organization to pursue the vision of value-creation for customers. Given its significance, efficient management of organizational data can be a potential differentiator between thriving and failing in today’s competitive world. Leverage CRMIT’s Marketing Utilization Services for CRM, including
1. Data Utilization - Data sampling, data de-duplication, data scrubbing & data cleansing.
2. Data enrichment - Data profiling and data segmentation
3. Campaign management – E-campaigns, lead nurturing and lead scoring
4. Analytics - Analysis to Insights
Mobile CRM on the palm of your hand:
Stay connected at the speed of business with Mobile CRM. Mobilize your field salesforce with real time customer information anywhere, anytime and on any device
CRM Health Check program provides a reasonable assessment of your CRM investment and plans. The CRM Health Check Report includes a set of practical & inexpensive recommendations to implement out-of-box features
CRMIT Solutions Fixed Scope Offering for Oracle Sales CloudCRMIT
The Oracle Sales Cloud Fixed Scope Offering (FSO) from CRMIT Solutions is specifically designed by incorporating leading practices to provide a fast track implementation and get clients up & running on Oracle Sales Cloud quickly, reliably with minimum-risk and maximum-ROI.
CRMIT Solutions' Fixed Scope Offering for Fast Track Implementation of Oracl...CRMIT
The Oracle RightNow Cloud Service Fixed Scope Offering (FSO) from CRMIT Solutions is specifically designed by incorporating leading practices to provide a fast track implementation and get clients up & running on Oracle Service Cloud quickly, reliably with minimum-risk and maximum-ROI.
Independent software testing and validation services for Oracle CRM SolutionsCRMIT
CRMIT Solutions’ Testing Centre of Excellence (T-CoE) is dedicated exclusively for providing stringent Independent Software Testing Services which is aimed at ensuring, enhancing and enriching end user experience.
Our high level of competency and extensive experience in focused domains in testing large scale applications has placed us in a commanding position in the independent software testing & certification eco-space.
Our testing methodology that is aligned to multiple development methodologies including Iterative / Agile development coupled with constant refinement of processes by incorporating inputs from our consultants, who understand the nuances of customers’ requirements from a quality, timelines & budget perspectives has put us in a client partnering position, when it comes to end user satisfaction.
CRM++ Social Integration for Oracle Cloud SolutionCRMIT
CRMIT’s Social CRM enables you to collaborate effectively with others, outside the line of formal authority, to accomplish organizational goals and to resolve problems. Using Social CRM, you can follow people, post status updates, respond, share & manage groups or even post files/links – all with a CRM focus. Social CRM is strategically positioned to handle customer engagements and interactions with transactions being a by product.
CRMIT’s Social CRM is a SaaS based On Demand solution for Oracle® CRM On Demand. With an effective Web 2.0 technology, it improves collaboration between your CRM users. It changes the face of traditional and transactional CRM, and makes it an information sharing platform which is fun to use, while improving the organization’s productivity.
Social CRM is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it in a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.
The CX Webinar " Creating Meaningful Customer Experience with Unified CS Solution" was organized by CRMIT Solution in association with Oracle on December 3, 2013.
This Webinar which had the major participation from US region was delivered by Duane Nelson, Customer Experience Strategist, Oracle.
Typically, most business have silo systems stitched in whole or pieces. This webinar was to showcase a Unified Solution covering multi channel approach to extend a meaningful customer experience
On September 11, 2013 CRMIT conducted a webinar on the topic "Social Media Success with Oracle SRM Monitoring Analytics" for an audience in Australia.
Speaker: Naga Chokkanthan, Co-Founder & Sr. Director - Innovations CRMIT Solutions gave an overview on learning to monitor and analyze what customers (and prospects) are talking about your brand, products in Social Media.
Webinar Agenda:
• Introduction to Social Relationship Management
• What is ZMOT (Zero Moment Of Truth)
• ZMOT & Social Media
• Social Monitoring
• Social Analytics "What to analyze"
• Oracle SRM Suite "Product Overview"
• Oracle Social Monitoring Cloud Service "Engagement and Monitoring Cloud Service"
• Oracle Social Analytics Cloud Service
• Next Steps: Social CRM Maturity ladder
Also, please find below following extracts from the webinar
Webinar Video: https://www.youtube.com/watch?v=AqB4_4JKp00
Presentation: https://www.slideshare.net/CrmitCorp/zero-to-zmot-webinar/
For further information, visit our website at www.crmit.com. You can also email us at marketing@crmit.com
Zero to ZMOT webinar: Social Media Success with SRM Monitoring and AnalyticsCRMIT
On September 11, 2013 CRMIT conducted a webinar on the topic "Social Media Success with Oracle SRM Monitoring Analytics" for an audience in Australia.
Speaker: Naga Chokkanthan, Co-Founder & Sr. Director - Innovations CRMIT Solutions gave an overview on learning to monitor and analyze what customers (and prospects) are talking about your brand, products in Social Media.
Webinar Agenda:
• Introduction to Social Relationship Management
• What is ZMOT (Zero Moment Of Truth)
• ZMOT & Social Media
• Social Monitoring
• Social Analytics "What to analyze"
• Oracle SRM Suite "Product Overview"
• Oracle Social Monitoring Cloud Service "Engagement and Monitoring Cloud Service"
• Oracle Social Analytics Cloud Service
• Next Steps: Social CRM Maturity ladder
Also, please find below following extracts from the webinar
Webinar Video: https://www.youtube.com/watch?v=AqB4_4JKp00
Ebook - From Zero to ZMOT : http://www.slideshare.net/CrmitCorp/ebook-zero-to-zmot-webinar
For further information, visit our website at www.crmit.com. You can also email us at marketing@crmit.com
Your CRM data is a perishable asset when left on its own, it’s value will diminish unless you look after it well. Improve data quality to boost your marketing ROI. Cleanse, update and validate your CRM databases to fill in missing information. Ensure all of your data is accurate and consistent regardless of the data source to establish more meaningful customers’ interactions. Explore CRMIT's Data Management Services
RM++ Computer Telephony Integration provides a comprehensive call center or contact center solution, based on Telephony Application Programming Interface (TAPI) framework. Using this framework,
you can directly integrate your telephone network with Oracle® Fusion CRM.
Email Integration for Oracle Fusion CRM and CRM On DemandCRMIT
CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward.
Customer Experience Management in Travel IndustryCRMIT
Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods and services, over the duration of their relationship with that supplier.
How CEM Relates to CRM?
Customer Relationship Management (CRM) is a business strategy to acquire, grow
and retain profitable customer relationships. 80% of business managers seem to understand that CRM is a customer-centric way of doing business, not just technology to automate front-office processes.
CRMIT Solutions is a pioneer in delivering SaaS based Customer Experience (CX) consulting & solutions. With over 200+ certified CRM consultants and over 175+ successful CRM deployments globally, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments including various rapid implementation & migration utilities for Oracle CRM OnDemand, Oracle Fusion CRM and RightNow. CRMIT Solutions is one of the largest cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains including banking, financial services, insurance, public sector, education, retail, manufacturing, life sciences, energy, telecom, etc. CRMIT Solutions has also successfully accomplished 100+ CRM training engagements globally.
As an established Oracle® Platinum Partner and a proven track record, CRMIT Solutions demonstrates a commitment to excellence with certified skills in Oracle® Fusion CRM and Oracle® RightNow – a cloud-based customer service solution. CRMIT Solutions extensive domain experience, technological excellence and stress on timely responses are the key differentiators. Through a global delivery model and structured methodologies CRMIT Solutions deliver innovative cloud based CRM solutions worldwide with 100% customer satisfaction.
CRMIT Solutions supports its global customers spread over 20 countries, through its sales and support offices in Australia, USA, Europe, India, Malaysia & Japan
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
CP3 - Features & benefits:Independent frameworks and versioning - Control when you migrate and what you migrate. Upgrading to new releases of RN will not have any impact on the existing functionalities of Customer Portal (CP).Automatic updates of backward compatible changes – All new upgrades are backward compatibleWidget builder – Creation of custom widgets become simpler, quicker and accurate using the widget builder feature.Widget changes – New structure & process is defined to create custom widgets. This would help to modularize, easy code maintenance & fasten the development process.Easy migration – Migrating to new releases doesn’t have any impact on the custom widgets.New file structure – Intuitive and easy-to-navigate file structureConnect PHP API - Framework Version 3 is built on the Connect PHP API and uses data objects from the Connect PHP API rather than internal APIsSoftware modernization – Usage of YUI 3.X in CP3 improves performance and simplifies the coding.
Widget changes (major activity): a. Widgets created using standard widgets: re-create the widget (extending standard widget) using the widgets builder feature of CP3. Post creation, edit the code to duplicate (implement) its CP2 functionality.b. Widgets developed from scratch: If the widget was developed from scratch to implement the functionality which was not available in CP, it is better to convert this widget code to work with CP3 following CP3 development standards. The detailed widget conversion process is defined in the migration guide referred below. PHP namespacing: To avoid the conflicts between CP reference implementation PHP files and customer files RightNow and Customer namespacing is introduced. RightNow namespace contains reference implementation files and the customized files are available under Customer namespace.
Modifying display elementsa. Using HTML5 on custom pages: CP3 standard widgets and pages conform to HTML 5 specification. To take advantage of this, it is recommended to use HTML 5 doctype in all custom pages and templates.b. Editing widgets that open in a separate window: As mentioned above, YUI 2.X is replaced by YUI 3.X in CP3 framework. This change impacts display of standard widgets such as Login Dialog, Advanced Search Dialog and Product Category. So standard template needs to be edited as per the procedure mentioned in the document to correct the display.c. Changing the width of the Email Address field: In CP2, email fields are <input type="text">. In CP3, HTML 5 input types are used for email fields, so email fields are now <input type="email">.d. Editing the width of the OpenLogin dialog: The dialog that opens when your customers click one of the open login icons (for example, Facebook, Twitter, or AOL) needs to be adjusted editingOpenLogin CSS file after migrating to CP3.e. Modifying the SocialBookmarkLink widget: The SocialBookmarkLink in CP3 offers Facebook, Twitter, LinkedIn, and Reddit options, eliminating Delicious, Digg, and StumbleUpon, which were used in CP2, and adding LinkedIn. If you want to continue using the earlier social networking sites with the widget, edit it according to the procedure mentioned in the migration guide.f. YUI resources: If your CP2 custom widgets includes calls to YUI modules, this code has to be modified as per YUI 3.X standard. Refer the guide for the details.g. Adding the PasswordInput widget: To support password hardening, CP3 includes new password input widget.
5. Other functional changesa. Using high-contrast mode for accessibility: Edit the CSS files as per the instructions in the guide to make your customer portal pages viewable in high-contrast mode.b. Disabling incident receipt emails: In CP3, by default the customer would be sent email notifications after submitting the question. This feature can be deactivated.c. Changing incident source for rules: If you have been using Connect PHP API in CP2, review your incident rules to see if any of them have an IF condition of Incident.Source equals End-User Pages > Ask a Question. If they do, edit the rule to also add the condition IF Incident.Source equals End-User Pages > End-User Connectd. Removing customer search preferences: The Connect PHP API does not store contact preferences in the database, so the use of profile_default attributes is no longer supported for CP3e. Changing the SmartAssistantDialog widget: Several default values are changed to simplify the code.f. Editing the CommunitySearchResults widget: See if the display_initial_posts attribute of this widget is used in CP2 code. This attributed is not supported in CP3 because community posts are displayed by default when the widget loads on a page. You can remove the attribute from your widget code.g. Login required configuration setting: CP3 introduced a new configuration setting, CP_CONTACT_LOGIN_REQUIRED, which lets you require your customers to log in to most customer portal pages.h. Adding label attributes: Because of the data structure of the Connect PHP API, some business objects use more generic labels than those used in CP2. So additional attribute named label_inputshould be added to input widgets in CP3.
Customer portal changes on the agent desktopa. Guided assistance styling on the agent desktop: CSS edits to make the desktop styling (of guides) more consistent with what customers experience on your customer portal.b. Replacing variables on the preview page: Variables names to be changed in the CP answers preview page that is displayed to the agents in CX console. 7. Converting custom code:a. Using Connect PHP API in custom scripts: If CP2 site includes custom PHP scripts that call normally unavailable product API functions (that is, functions you could use only after applying for access through the whitelist process), you cannot use these functions in Framework Version 3. Instead, check for equivalent functions in the Connect for PHP API.b. Direct SQL queries: CP3 doesn’t support this feature. Replace this with equivalent Connect PHP code.c. Using PHP5 style constructors: Instead of using the old PHP4 style PHP constructors (where the method name that matches the class name is the constructor), you should use PHP5 style constructorsd. Custom models: Your custom models must use namespacing to indicate that they are extending RightNow models
8. Optional code cleanup: Although it’s not necessary, you might want to take the time now to clean up Framework Version 2 code now so that you won’t be required to do it at some future migrationa. Replacing business objects: naming convention changesb. Replacing unused widgets: ChatLaunchFormOpen, MobileEmailAnswerLink, and ContactNameInput widgets of CP2 to be replaced with equivalent replacement widgets of CP3