This document provides a comparison of various on-premise customer relationship management (CRM) software options. It outlines key details about 12 vendors including Avidian Technologies, CDC Software, Consona, Infor, Maximizer Software, Microsoft, Oracle, Sage, SAP, and Soffront. For each it lists the product, target environment, pricing information, ownership details, partner ecosystem, and basic product notes. It also categorizes the main sales, marketing, and customer service functions supported by each solution. The guide aims to help organizations evaluate and select an on-premise CRM system.

1. ®
®
Enterprise On Premise CRM Comparison Guide
August 2012

2. ®
Overview ®
Year
Vendor Product(s) Target Environment Basic Pricing How To Buy Financials Partner Eco System Product Notes
Founded
Avidian Prophet 5 SME Pricing for Enterprise CRM and Direct, 2002 Privately held Customer base of 12,000+ companies Plug-in built into Outlook with .Net.
Technologies Ultimate CRM editions, contact vendor. Resellers worldwide
CDC Software Pivotal CRM SME, Large Enterprise Contact vendor Resellers, INP Privately held 10,000 customers in 50+ countries Acquired by Vista Equity Partners 4/2012;
VARs, platform built on the Microsoft .NET framework.
Integrators
Consona Consona SME Contact vendor Direct 2002 Privately 40 global operating units, 4500 global Service centric CRM software; integrates CRM
Enterprise CRM held; Battery customers and knowledge management
Ventures VI
L.P., Thoma
Bravo and
NEA
Infor Infor10 CRM SME Contact vendor Direct, 1979 Golden 1,400 global partners; serves 35 countries; Markets a comprehensive business/industry
Enterprise Resellers, Gate Capital customer base 70,000 in 190+ countries solution with 30 software modules available.
(Epiphany) VARs, private equity
Integrators firm.
Maximizer Maximizer CRM SME Contact vendor Direct, 1995 Privately held Worldwide offices and business partners; Integrated sales, marketing and customer service
Software Resellers, 120,000+ global customers and support management solution; accessible via
VARs Desktop, Web and Mobile platforms.
Microsoft Microsoft SME, Large Enterprise Pricing varies with users and features Direct, 1975 Global partner network; Technology partners CRM Server 2011; Workgroup Server 2011 also
Dynamics CRM with aggressive competitive discounts Resellers, include majority of major hardware companies. available.
2011 VARs,
Integrators
Oracle Siebel CRM SME, Large Enterprise Contact vendor Resellers, 1982 345,000+ customers and partners worldwide CRM/SFA market leader.
Applications VARs,
Integrators
Sage Sage SalesLogix SME, Large Enterprise Starts at $795 per licensed user Resellers, 1981 Parent: Sage 28,000 global business partners; over 6.3 Offers one of the largest selections of integrated
VARs, Group plc million users worldwide software available; Provides a view of customer
Integrators interactions across sales, marketing, customer
service and support functions; includes process
automation and customizable platform.
SAP SAP CRM SME, Large Enterprise Contact vendor Resellers, 1972 NYSE: SAP 1,200 global channel partners; 2,400 global Strong ERP and end-to-end business integration.
VARs, business partners
Integrators
Soffront Soffront CRM SME Contact vendor for on-premise pricing. Direct 1992 Privately held INP SaaS now available at $120.00 per user/month;
Enterprise newest versions enhances marketing and sales
capabilities, improved customer support functions
and advanced security.
INP - Information Not Provided
Enterprise On Premise CRM Comparison Guide Ziff Davis, Inc. ©2012 2

3. ®
Features ®
Vendor Product Current Version OS/Server(s) supported Database(s) Supported Sales Functions Marketing Functions Customer Service/Support Functions
Avidian Prophet 5 INP Windows Microsoft Exchange; SQL Sales automation, Contact management, Campaign management, Email Customer activity management
Technologies Server Lead management, Sales forecasting, marketing, Marketing reporting
Quotes, Mobile access
CDC Software Pivotal CRM 6 Windows Microsoft Exchange; SQL Contact management, Lead management, Campaign design, Campaign Case management, Customer activity
Server Sales forecasting, Quotes, Proposals, management, Response tracking, management, Workflow management, Service
Mobile access, Revenue forecasts, Sales Marketing reporting management
analytics, Territory management
Consona Consona INP Contact vendor Contact vendor Contact management, Lead management, Campaign management, Email Case management, Warranty management,
Software Enterprise CRM Quotes, Pipeline management, Revenue marketing, Marketing analytics Service management
forecasts, Sales analytics
Infor Infor10 CRM INP Windows; Linux Microsoft SQL Server; Oracle; Sales automation, Contact management, Campaign management, Email Case management, Customer activity
Enterprise IBM DB2 Lead management, Sales forecasting, marketing, Response tracking, management, Service management
Mobile access, Pipeline management, Marketing reporting
Sales analytics
Maximizer Maximizer CRM 11 Windows Microsoft SQL Server Sales automation, Contact management, Campaign management, Email Case management, Workflow automation,
Lead management, Lead qualification, marketing, Response tracking, Analytics, Reporting
Sales forecasting, Quotes, Mobile access, Marketing analytics, Marketing
Territory management reporting, Online forms capabilities
Microsoft Microsoft 2011 Windows Microsoft SQL Server Contact management, Lead management, Campaign design, Campaign Case management, Workflow automation,
Dynamics CRM Lead qualification, Sales forecasting, management, Email marketing, Workflow management, Activity scheduling,
2011 Revenue tracking, Mobile access, Pipeline Event management, Response Analytics
management, Territory management tracking
Oracle Siebel CRM 8.1 Windows; Linux; Solaris; Microsoft SQL Server; IBM Sales automation, Contact management, Campaign management, Email Case management, Customer activity
Applications HP-UX; IBM AIX DB2; Oracle Lead management, Sales forecasting, marketing, Event management, management, Workflow automation, Workflow
Quotes, Mobile access, Sales analytics Response tracking, Marketing management, Service management
analytics
Sage Software Sage SalesLogix 7.5.4 Windows Microsoft SQL Server; Oracle Sales automation, Contact management, Campaign management, Email Case management, Customer activity
Lead management, Lead qualification, marketing, Marketing analytics, management, Workflow automation, Workflow
Proposals, Mobile access, Pipeline Marketing reporting management, Activity scheduling, Analytics,
management, Revenue forecasts, Sales Reporting
analytics, Territory management
SAP SAP CRM INP Contact vendor Contact vendor Sales automation, Contact management, Campaign management, Customer activity management, Warranty
Lead management, Quotes, Sales analytics, Marketing analytics management, Service management, Activity
Territory management scheduling, Analytics, Reporting
Soffront Soffront CRM 9.1 Windows Microsoft SQL Server; Oracle Contact management, Lead management, Campaign management, Email Case management, Customer activity
Enterprise Sales forecasting, Quotes, Proposals, marketing, Marketing analytics management, Analytics
Mobile access, Sales analytics
INP - Information Not Provided
Enterprise On Premise CRM Comparison Guide Ziff Davis, Inc. ©2012 3