Richard Totten has over 15 years of experience in training and development across various industries. He has expertise in instructional design, leadership, project management, and customer service. Some of his roles include serving as a learning performance consultant, senior instructional designer, and project manager for companies such as Rianto Corporation and Allscripts.

1. RICHARD A. TOTTEN
326 Howland Avenue ~ Cary, North Carolina 27513
919-460-9502 (home) rtotten@riantocorporation.net 919-454-1501 (cell)
PROFILE
Seasoned professional offering more than 15 years of experience in training and development in
information services, communications, manufacturing, financial, banking, insurance, government,
consulting, project management, healthcare, and customer service, which includes more than 20 years of
leadership experience. Consistently meets or exceeds project performance parameters. Self-motivated and
highly adaptable; thrives in challenging individual or team environments. Strong conceptual abilities to
assess needs and execute plans to meet identified goals. Highly developed interpersonal skills to listen,
communicate, and coach clients and peers.
SUMMARY OF QUALIFICATIONS
TRAINING/INSTRUCTIONAL DESIGN
 Provided specialized training to staff and clients in individual and group settings, including instructor-led, self-paced,
computer-based, web-based, paper-based training, and criterion-referenced instruction.
 Executed needs assessments for proper focus, developed training options, and resource requirements.
 Trained staff and clients in the areas of software engineering, soft skills, new hire orientation that included industries such as
banking, insurance, medical, governmental, retail, manufacturing, clinical research, and oil and gas: selected training topics,
designed and developed instructional materials, coordinated facility and additional instructors, delivered classes, and performed
evaluation analysis.
 Developed and presented training sessions and workshops at international and national conferences.
 Initiated evaluation methods to improve future training sessions.
 Instructor of Foundation of Graphics course at North Carolina State University.
 Established an internal sound studio for eLearning development.
LEADERSHIP/MANAGEMENT
 Managed all system design, planning, development, implementation, and training for consulting firm with over $50
million in annual sales.
 Led operation, management, software development, customer relations, and customer training teams.
 Designed and developed effective marketing materials and strategies for custom software solutions.
 Led conference-planning preparations for Epsilon Pi Tau Leadership Academy and North Carolina Career and
Technology Education.
 Prepared and presented proposals, budgets, and goals for clients and executive management.
 Developed and managed annual budgets exceeding $5 million.
 Recruited and evaluated personnel for both clients and employers.
CUSTOMER SERVICE
 Instrumental in developing excellent client relationships which resulted in over $2 million of new business.
 Provided technical assistance to both in-house and client personnel.
 Initiated training solutions to resolve customer issues.

2. RICHARD A. TOTTEN PAGE 2
EXPERIENCE
RIANTO CORPORATION 2009 – Present
Learning Performance Consultant
As a Learning Performance Consultant, I support the learning organization, am responsible for customer
relationship management (CRM), provide learning consulting to clients, needs analysis/requirements
documentation, learning solution design documentation, determine course maintenance needs,
curriculums/learning paths and evaluation/metrics of learning solutions for all projects associated with the
clients and programs. I also manage the development team and third-party vendors who have been selected to
develop/deliver a project aligned to an organization. I act as an internal consultant to the project team, as well
as to business stakeholders.
ALLSCRIPTS 2009 – 2010
Senior Instructional Designer
As Senior Instructional Designer, my primary responsibility is to establish and implement Academy-wide
standards, processes, and methods for all aspects of instructional design, including translating curriculum
designs in to course materials, determining proper event types for blended learning, and participating with
divisional teams to execute on ID strategies.
I work closely with the Lead Curriculum Designer and with divisional Education Development teams on key
Academy initiatives: product upgrade/releases, new Allscripts product rollouts, and on-going new Academy
offerings.
My role has the challenge of continuously envisioning new course offerings to maximize client value,
develop a strong Allscripts Academy brand, and to secure and increase the revenue stream for Allscripts.
RICHLIN ENTERPRISES, Cary, North Carolina
Consultant 1987 – 2009
As a consultant, instructor, and project manager, I have led several projects to their successful completion.
This encompassed the analysis, planning, development, implementation, and maintenance of many different
software systems, which includes insurance, communications, real estate, banking and finance, and
government software systems.
One of the primary responsibilities of being a consultant is the training of both members of the project team
and end-users in the use of the new software systems being implemented and of the tools utilized in
developing the software systems.
Because of my extensive experience, many clients utilized me to develop recruiting strategies and
requirements, evaluate and interview candidates against client requirements, and make recommendations
regarding the best candidates for the client.
Project Manager 2008 – 2009
As Project Manager, the primary role is to manage Information Technology custom learning development
projects that deliver effective learning solutions for the IT tools globally deployed across the organization.
The Project Manager will interact with Information Technology Learning Group instructional designers and
developers and clients to define project scope, deliverables, timelines, and requirements. The Project
Manager will manage the project using project management methods within the context of good instructional
design methodology.

3. RICHARD A. TOTTEN PAGE 3
EXPERIENCE (CONTINUED)
Instructional Design Team Lead 2005 – 2008
The Instructional Design Team Lead is responsible for leading the effort to develop training materials that
will be used in the statewide training effort and involves both instructor-led classroom training and self-
paced e-learning. Helps design the materials and is responsible for overall quality and timely curriculum
production. Leads a team of other instructional designers and works closely with subject matter experts and
client project leaders. Highly proficient being a strong leader and instructional design methodology. Able to
perform team administrative duties, coordinate work assignments, and ensure adherence to aggressive
production schedules. Responsible for creating an in-house sound studio to develop voiceovers for eLearning
curriculum.
eLearning Instructional Designer 2004 – 2005
The eLearning Instructional Designer is responsible for development of course and support materials to be
used in the statewide training effort. Work as part of a team to develop eLearning training materials, using a
rapid instructional development authoring tools.
Instructional Designer 2002 – 2004
As an Instructional Designer, analyzes organizational training needs and design instructor-led, self-study,
online, action, and blended learning programs that supports business goals and improves individual
performance. Develops and/or works with courseware developers to develop print, computer, and web-based
learning material. Conduct Train-the-Trainer sessions, if appropriate, and evaluate planned learning
experiences. Sets up work plans when beginning design projects, to consult with managers and Subject
Matter Experts (SMEs) on training content, and to work collaboratively with all stakeholders.
Project Manager 1994 – 2002
Create and maintain an information technology project plan that communicates tasks, milestone dates, status,
and resource allocation. Utilize software life-cycle methodology. Coordinate delivery of development (beta)
and production releases that meet quality assurance standards. Assist technical team in design and
development tasks. Assist test team in creating test plans and testing efforts.
Software Engineering Specialist 1989 – 1994
The Software Engineering Specialist’s role is to design, execute, assess, and troubleshoot software programs
and applications. This includes configuring, coding, developing, and documenting software specifications
throughout the project life cycle. The Software Engineer will also oversee system startups in a timely and
accurate fashion, and provide support to other departments where required.
Project Leader 1987 – 1989
Develops software functionality that meets customer needs and design specifications, on time and without
software problems. Other responsibilities include providing expertise in one or more specific technical areas,
assisting team members in the technical engineering aspects of customer implementation, and mentoring and
providing technical guidance for engineers. Acts as a trusted advisor for the customer on their projects, and
drives customer ROI results.
NORTH CAROLINA STATE UNIVERSITY, Raleigh, North Carolina
Instructor/Research Assistant 2002 – 2006
Responsible for developing, implementing, and performing instructional activities for college students
enrolled in graphic communication courses in the department. Provide assistance to students that require
extra support for course material.
DATA-PRO, INC., Tyler, Texas
Vice President, Data Processing 1984 – 1987
Responsible for the complete operation, management, programming, customer relations, and training of the
Data Processing Division; for maintaining, implementing, and training of software and hardware systems.
Senior Application Developer 1982 – 1984
Performs technical tasks including analysis, design, programming, and testing related to the implementation,
maintenance, and modification of batch and interactive applications.
Prepares job and application documentation to established standards using office suite tools. Develops

4. software test plans and procedures and executes them.
RICHARD A. TOTTEN PAGE 4
TECHNICAL SKILLS
 Designed, developed, and implemented software systems utilizing software engineering tools
 Maintained current in-house and client legacy systems.
 Developed detailed analysis of client Information Technology capabilities.
 Proficient at developing and editing both video and audio.
 Dreamweaver, Flash, Fireworks, Microsoft Office, Microsoft Project, Open Office, FrameMaker, SharePoint, Adobe
Photoshop, Acrobat, and Premiere Elements.
 Pinnacle Studio, Snagit, Camtasia Studio, Audacity, Movie Maker, and Inspiration.
 AutoCAD 2006, SolidWorks engineering design tools.
 WebCT, Moodle, Open Elms, eFront learning management systems, OutStart Evolution LCMS; CENTRA collaborative
learning tool, Microsoft LiveMeeting.
 OutStart SoftSim and Trainer; Lectora Professional Publishing Suite, Captivate, Articulate, and STT Trainer.
 COBOL, RPG, CL, BASIC programming languages on Windows-based and AS/400 platforms.
EDUCATION
NORTH CAROLINA STATE UNIVERSITY, Raleigh, North Carolina
Doctor of Education, Technology Education, expected 2012
 Minor: Training and Development
Master of Education, Technology Education, 2004
 Concentration: Graphic Communications Education
Bachelor of Science, Technology Education, 2002, summa cum laude
 Minor: Graphic Communications
UNIVERSITY OF TEXAS, Tyler, Texas
Computer Science, Business Administration
CERTIFICATIONS
Certified Scrum Master
AFFILIATIONS
American Society for Training and Development (national and local chapter)
ScrumAlliance