1. Tess Ames 720.202.7667
tessames@comcast.net
AT A GLANCE
Experienced in a flexible,
fast-paced and multi-tasked
environment while
communicating effectively by
providing progress and status
updates to key stakeholders.
Reputation of demonstrated
ability to custom design and
develop customer solutions,
build relationships and
manage multiple complex
projects while meeting all key
deliverables
Highly motivated,
independent thinker with
strengths in communications
and problem solving with
strong facilitation skills to
deliver any program with
impact
Adaptive to change and
handling multiple priorities
while analyzing and
organizing information and
projects
Handling multiple priorities
and projects in an Agile
environment
SOFTWARE SKILLS
Adobe Connect
Axure
Camtasia
Captivate
Firefox
MS Office
MS Project
MS SharePoint
Publisher
Storyline 2
TESS AMES: LEAD LEARNING AND DEVELOPMENT PROFESSIONAL
A lead learning and development professional with over 18 years of business
experience. Areas of expertise: project management, change management,
course/curriculum development and delivery, peer reviews, and quality
assurance.
EXPERIENCE
Self Employed
Instructional Design Consultant
Clients: Prologis, CDOT, EY, BNSF, GSI
Sep 2014—Present
 Participate in vision sessions with the project team and client.
 Creates simple, elegant and educationally rigorous designs for simulations
including design flows, wireframes, storyboards, assessments, and course
materials for both the student and facilitator.
 Partners with graphic artists, programmers and client stakeholders to
identify optimal solutions to learning challenges.
 Use graphics, video and audio to create eLearning, ILT, TTT, iPhone APP
designs, and blended learning design solutions.
 Create worldwide training programs for new software implementations.
 During initial design efforts, gain a deep understanding of the business,
historical learning approach and target audience, and use that understanding
to develop learning strategies and product requirements.
 Using Agile best practices, coordinate with the product owner/program
manager to ensure client goals are met.
 Prepare design reports and updates for leadership, stakeholders, and team.
 Identify risks and create mitigation plans to proactively avoid surprises.
TeleTech
Instructional Designer
2012—Sep 2014
 Designed and developed eLearning, instructor-led or blended solution
training programs and learning assessments as a dedicated designer for the
American Red Cross.
 Designed customized training solutions for all aspects of training for the
launch of Salesforce.
 Built upon contemporary methods of adult learning theory, social and
mobile learning and curriculum design to shape eLearning, instructor-led and
blended learning approach education and guidance.
 Worked closely with other Instructional Designers to conduct peer reviews,
curriculum reviews, and project deliverables.
 Deliver online (WebEx) training when required.

2. Tess Ames 720.202.7667
tessames@comcast.net
Iron Mountain & Orica USA
Manager, Curriculum
2005—2012
 Designed and developed curriculum and learning assessments for front-line employees, managers and
transportation engineers across the US, Mexico and Canada.
 Delivered personal and customized training solutions for both Roadnet and Territory Planner, a UPS logistics
software product.
 Augmented existing curriculum by implementing formal learning solutions using instructional design
methodologies for adult learning.
 Designed, developed and recorded courses for on-line based training including learning assessments.
 Designed and developed formal learning solutions in various delivery formats including On-The-Job training,
Train-the-Trainer, eLearning and instructor-led training.
 Accountable for curriculum evaluation and measurement.
 Maintained intranet SharePoint knowledge base documents.
Solutions Consultant
Logistics Manager
2002—2005
 Managed multiple projects including resource allocation, milestone realization within budgetary timeline
requirements for customers such as: CAT, GE, Penske, Tibbet & Britten, McLane, Con-Way Logistics, and USCO
Logistics.
 Defined customer requirements perform detailed data analysis and transform output into working data
models using lead logistics network design software.
 Analyzed and evaluated alternative solutions, with a primary focus on logistics network design.
 Performed logistics and distribution engineering projects and implement engineered solutions into ‘live’
business environments.
 Defined business scenarios and perform “what-if” scenarios.
i2 Technologies
Sr. Delivery Consultant
1998—2002
 Managed multiple projects including resource allocation, milestone realization within budgetary timeline
requirements.
 Worked with clients to design a product model to achieve value using i2 logistics software suite.
 Developed creative and effective solutions through the definition of workflows.
 Worked effectively with customer team members in order to reach established objectives.
 Actively coached and transferred knowledge and skills to consultants and team members.
 Investigated and explored future applications of software.
 Maintained a high level of knowledge for i2 in-house products, solutions, and systems.
 Assisted clients to achieve business benefits through the use of the i2 logistics suite of software products

3. Tess Ames 720.202.7667
tessames@comcast.net
Conflict Management, Team Lead
 Maintained client support for conflict resolution to increase customer satisfaction.
 Maintained an excellent working relationship with customers to ensure an image that instilled confidence in i2
Technologies.
 Successfully managed the quality of support beginning with the Strategic Opportunity Assessment through to
final implementation and go-live.
 Traveled to customer sites to implement plans to increase overall satisfaction.
 Provided application expertise to the project team as well as new team member education.
Team Lead, Logistics Support
 Championed the successful startup of Logistics Support in Brussels, Belgium and provide leadership in building
customer solutions.
 Consistently delivered on-site customized training, implementation and integration support.
 Assessed applicants for employment, conduct interviews, hire support consultants and develop Policy and
Procedure documents for in-house processes.
Senior Support Consultant
 Successfully managed and supported implementation cycles from Supply Chain Opportunity Assessment to
go-live.
 Created and administered Mentoring Program for Customer Support Team to better understand the RHYTHM
Transportation Manager Database structure, architecture and integration with external software.
EDUCATION
 Creative Advertising and Broadcasting, Seneca College of Applied Arts and Technology
 Bachelor’s degree in Sociology, York University