This document provides a summary of Jennifer Eytcheson's qualifications and experience as a training and instructional design expert with over 15 years of experience. She has worked for companies such as Nike, National Instruments, NetSpend, Volusion, and ProspX designing and delivering training programs on topics such as software, leadership, and technical systems. She is skilled in instructional design, needs analysis, and using various tools like PowerPoint, Captivate, and SharePoint to create effective learning materials.

1. JENNIFER EYTCHESON
(310) 795.1155 | FeelTheLearnDesign@gmail.com | Santa Monica,CA
TRAINING & INSTRUCTIONAL DESIGN EXPERT
Summary: Accomplished and dedicated learning and development professional with more than 15
years’ experience in creating and facilitating training programs that make an impact. Adept at the analysis,
design, delivery, implementation, and evaluation of exceptional training programs. Proven ability to engage
and educate learners in the effective utilization of new systems, policies, soft skills and technical content.
Firm believer that training methods & learning materials should never stop evolving!
Training Needs Analysis • Instructional Design • Software & Systems Training • Soft Skills &
Leadership Training • Coaching & Mentoring • SME Relationship Building • Excellent Written & Verbal
Communication • Technology Savvy • Creative & Resourceful
PROFESSIONAL EXPERIENCE
NIKE, INC. – Training & Development Expert • Contract• Beaverton, OR Jan. 2016 – Jun. 2016
Recognized by top leadership for designing and developing HR software training program for global rollout.
Created solid learning programs using Adult Learning Methodologies and innate creativity. Coached and
trained trainers on new software and processes to ensure and maintain alignment with business initiatives.
 Collaborated with subject matter experts to gather content and create materials for a global audience.
 Developed dynamic training materials using process flows, work instructions, and functional
business requirement documents.
 Developed course material for classroom and blended instruction (outlines, storyboards,
instructor/participant guides, posters, evaluations, job aids, quick reference guides, exercises, etc.)
using PowerPoint, Word and PDF.
 Developed e-learning courseware including software simulations using Captivate.
 Managed source files, created and maintained archival system for documentation on SharePoint, and
handled translation process.
 Supervised multiple deliverables while meeting deadlines and maintaining a high level of quality and
attention to detail.
NATIONAL INSTRUMENTS – Instructional Design & Training Expert • Austin, TX Nov. 2014 – Oct. 2015
Designed engineering software training material by learning and dissecting extremely technical information
to produce digestible & effective training content. Worked with cross-functional teams to create and manage
content and training materials using sound instructional design.
 Create manuals, slides, exercise guides, etc., using sound instructional design skills.
 Work with complex engineering software to proficiently test exercises and create class
demonstrations and interactive activities.
 Meet regularly with engineer and scientist subject matter expert’s to filter “need to know” information
vs. “nice to have”.
 Train the field trainers on new content, evaluate & give feedback.
 Advise staff on effective training and content development tools and techniques.
NETSPEND – Training & Development Manager • Austin, TX Feb. 2014 – Oct. 2014
Managed the knowledge and learning function. Delivered training as needed and worked in a fast-paced
environment with very tight deadlines. Assisted and managed much needed process improvements.
 Managed new curriculum programs while evaluating and revamping existing curricula as needed.
 Collaborated with project managers to turn business initiatives into learning packages.
 Managed multiple training projects with overlapping timelines.

2.  Led content review meetings to ensure content alignment with subject matter expert feedback.
 Converted technical software content into learning materials for the Learning Management System.
 Coached team members on sound Training & Instructional Design principles.
VOLUSION, INC. - Corporate Trainer, Instructional Designer • Austin, TX Sept. 2010 – Oct. 2013
Initiated and managed the internal learning environment for top eCommerce Software Company. Conducted
needs assessments within all departments and senior management to align learning solutions with company
goals. Applied learning theories and collaborated with experts to design learning programs. Worked under
minimal to no supervision to organize delivery of developmental resources. Supported engagement and
retention efforts. Analyzed learning program effectiveness & made recommendations to aid decision-making.
 Created Leadership Programs & Manager Toolsenhancing professional growth and development.
 Coached and mentored employees as needed for enhanced productivity.
 Implemented intensive Support Representative (call center) training program.
 Contributed to a company consistently named “Top Workplaces” by the Austin Business Journal.
 Created and delivered companywide new hire onboarding and software training.
 Facilitated technical, functional and soft skills for new and existing employees.
 Increased employee morale and productivity through innovative training initiatives.
 Designed and developed courses, instructional materials, online media, and evaluations.
PROSPX - Trainer, Instructional Designer • Austin, TX Jun. 2009 – Sept. 2010
 Managed client expectations and acted as a liaison between clients and the Dev team.
 Conducted onsite and virtual insurance software implementation and training for clients.
 Responsible for technical writing including software documentation, manuals and job aids.
 Encouraged clients to utilize software application to its full potential given specific business
requirements.
 Analyzed customer software issues and resolved with available resources.
 Internal IT support & training.
AUSTIN PROVIDER SOLUTIONS • Training and Technology Consultant • Austin, TX Jan. – Jun. 2009
 Contractual healthcare software training in one on one, group and virtual settings.
 Technical writing including software documentation, manuals and job aids.
 Internal operations support including technical and general office decisions.
 24/7 support from software implementation to general IT issues and questions.
HART INTERCIVIC –Training Specialist Consultant • Austin, TX Jun. - Dec. 2008
 Trained County Election Officials throughout Texas on how to utilize electronic voting machines in the
Presidential Election.
 Provided implementation and instruction of electronic voting software that created election ballots
and tallied election results.
EDUCATION & ASSOCIATIONS
TexasStateUniversity,San Marcos,TX
Santa MonicaCollege,SantaMonica,CA
UT BusinessSchool,TX
AmericanSociety for TalentDevelopment
CPLP CandidateGroup
Trainers Network,LinkedIn
Partners in EducationVolunteer