1) The document discusses emerging technologies for retail, including mobility trends in hardware, applications, and solutions for 2011.
2) It outlines new demands in Asia Pacific including mobile payment, loyalty programs, and personalized customer experiences.
3) The next generation of retail will provide real-time visibility across supply chains and store operations through mobile technologies.
Technological advancements have elevated consumers’ expectations for the in-store shopping experience. The future of retail is about choice, consistency and customization. Consumers’ want the ability to choose how, when and where they shop, and retailers need to be prepared to meet those preferences. Outdoor retailers can leverage the support of in-store technologies to not only meet customers’ expectations, but create inventory transparency, reduce inventory overhead costs, provide a wider selection of products, and most importantly, gather customer data to better adapt to their shopping behaviors. Analysts agree that retailers who adopt trending technologies for business development are the most likely to grow their revenue and market share.
Factors to consider when designing your in-store technology platform:
•Look at how consumers are using mobile devices in-store to determine which technology will be most effective (focus on simplifying and assisting in their shopping experience).
•Start small with one product (i.e. mobile app or an iPad display) and then add on elements to reduce risk.
•Be flexible, watch and analyze – in-store technologies have website-like analytics to track user behavior (traffic, visits, click-throughs) and understand whether it’s effective.
•Create a unified supply chain strategy where orders can be placed and fulfilled through any channel before launching a mobile POS platform.
•Focus on providing a consistent and seamless experience by aligning Online and in-store efforts.
The following is a sample of how retailers have used advanced technologies to provide enhancements to the in-store shopping experience.
This presentation was delivered in the summer of 2013 at mPOS World in Frankfurt, Germany by Scandit CEO Samuel Mueller. The presentation provides an overview of the changing point-of-sale (POS) landscape, and insights into how mobile barcode scanning and data capture technology enables this transition to mobile point of sale (mPOS).
Smart Retail refers to the smart technologies that are developed through Artificial Intelligence (AI), the Internet of Things (IoT), to give the customer a better shopping experience. Smart retail solutions help to build an effective and better understanding of the customer in-store experience according to the customer’s taste, need, interest, purchase habits in real-time which makes the retailers provide consummately meeting customer expectations.
Features of smart retail can be four things
1. Camera-Based Analytics – Digital Analytics for Retail
2. Point of Sale (POS) – Software for Smart Retail Management
3. Smart Retail Heatmaps – In-Store Retail Analytics Report
4. Customer demographic Metrics – Location tracking Technology
5. Automatic scanning of products - Smart Check out
6. Anti-theft Management.
https://www.gyrus.ai
If you are a business manager who is longing for an end-to-end tech solution specially created for shopping malls' business purposes, this presentation provides answers to all your questions.
The Leantegra Shopping Mall solutions includes everything you could have only thought of:
- Mobile Application
- Proximity Marketing
- Real-time Location System
- Indoor navigation and mapping
- Loyalty software
- MicroStrategy BI Software
- Content Management System
- Customer Relationship Management System
Want to learn more? Just check out the presentation now!
Technological advancements have elevated consumers’ expectations for the in-store shopping experience. The future of retail is about choice, consistency and customization. Consumers’ want the ability to choose how, when and where they shop, and retailers need to be prepared to meet those preferences. Outdoor retailers can leverage the support of in-store technologies to not only meet customers’ expectations, but create inventory transparency, reduce inventory overhead costs, provide a wider selection of products, and most importantly, gather customer data to better adapt to their shopping behaviors. Analysts agree that retailers who adopt trending technologies for business development are the most likely to grow their revenue and market share.
Factors to consider when designing your in-store technology platform:
•Look at how consumers are using mobile devices in-store to determine which technology will be most effective (focus on simplifying and assisting in their shopping experience).
•Start small with one product (i.e. mobile app or an iPad display) and then add on elements to reduce risk.
•Be flexible, watch and analyze – in-store technologies have website-like analytics to track user behavior (traffic, visits, click-throughs) and understand whether it’s effective.
•Create a unified supply chain strategy where orders can be placed and fulfilled through any channel before launching a mobile POS platform.
•Focus on providing a consistent and seamless experience by aligning Online and in-store efforts.
The following is a sample of how retailers have used advanced technologies to provide enhancements to the in-store shopping experience.
This presentation was delivered in the summer of 2013 at mPOS World in Frankfurt, Germany by Scandit CEO Samuel Mueller. The presentation provides an overview of the changing point-of-sale (POS) landscape, and insights into how mobile barcode scanning and data capture technology enables this transition to mobile point of sale (mPOS).
Smart Retail refers to the smart technologies that are developed through Artificial Intelligence (AI), the Internet of Things (IoT), to give the customer a better shopping experience. Smart retail solutions help to build an effective and better understanding of the customer in-store experience according to the customer’s taste, need, interest, purchase habits in real-time which makes the retailers provide consummately meeting customer expectations.
Features of smart retail can be four things
1. Camera-Based Analytics – Digital Analytics for Retail
2. Point of Sale (POS) – Software for Smart Retail Management
3. Smart Retail Heatmaps – In-Store Retail Analytics Report
4. Customer demographic Metrics – Location tracking Technology
5. Automatic scanning of products - Smart Check out
6. Anti-theft Management.
https://www.gyrus.ai
If you are a business manager who is longing for an end-to-end tech solution specially created for shopping malls' business purposes, this presentation provides answers to all your questions.
The Leantegra Shopping Mall solutions includes everything you could have only thought of:
- Mobile Application
- Proximity Marketing
- Real-time Location System
- Indoor navigation and mapping
- Loyalty software
- MicroStrategy BI Software
- Content Management System
- Customer Relationship Management System
Want to learn more? Just check out the presentation now!
IBM Omnichannel Commerce Solutions OverviewLightwell
Learn about changing consumer expectations and market demands, how the IBM Commerce solutions help, and they key advantages and capabilities of the IBM platform for ecommerce and order management.
Pay&Go is the leading technology provider of innovative payment processing for cash and non-cash transactions through a complex network of payment acceptance points.
The Pay&Go platform, is designed to allow the execution of cash and non-cash transactions through a network of kiosks, POS-enabled merchants and through a user-friendly customer-facing mobile application
A true omnichannel architecture is built around the customer. While it might seem complex to design a customer experience that is channel-agnostic, the opposite is true. Complexity is created by having disparate systems and processes that are maintained by several software teams using different architectures, languages and platforms. A small change to accommodate a new product or feature could require code changes in each environment, months of testing, and a high risk of defect as a result.
Incentivated presentation given to retailers at various events in 2011, discussing mobile marketing and its integrated implementation within existing markketing strategies and plans.
Closing The Consumer Expectation Gap: Enabling Mobile POSG3 Communications
Today's retailers labor under a consumer expectation gap between what buyers demand and what retailers can actually deliver. This presentation will show retailers how to use solutions such as Mobile POS to close that gap and deliver a true omnichannel experience.
During the presentation, Nick D’Alessio and Todd Berner discussed the trends driving this gap, how retailers are coming up on short on delivering expected value, and how they can use existing solutions to close the gap.
Closed-loop Card Programs as an Complement to Open-LoopMulti Service
For an organization looking to provide its commercial customers with a payments vehicle, an open loop payment program is typically the default solution. However, there are five types of program requirements that may lead a program sponsor to a closed-loop alternative.
Shopping Mall Digital Kiosks and Digital BillboardsMiguel Soares
In this document and article, PARTTEAM & OEMKIOSKS show how Digital Signage Solutions, specialy when combined with Digital Interactive kiosks or Digital Billboards can improve the way companies and advertisers make advertising and also improve the customer experience.
Interactive kiosk for vending or loyalty programs, digital billboards for digital signage, wayfind interactive kiosks, etc.
Over 230 distributors in the construction & industrial space shared their insights regarding eCommerce and how they are executing in this new frontier. They also shared their perspective of Amazon Business and the impact that Amazon is having on their business.
First study covering electrical, industrial supplies, plumbing and other distribution trades
Openbravo Store is one of the key elements of the Openbravo commerce platform. It is a modern cloud-based and mobile-enabled solution that helps international retailers expand the role of their physical stores by providing the tools required to meet the demands of today’s omnichannel consumers.
A true customer identity and access management (CIAM)
solution allows CPG companies to easily manage multiple
brands in various countries, providing the ability to identify
customers and reconcile all data types into complete user
profiles across channels and brands. This data can be
leveraged to build relevant campaigns and experiences that
create value beyond cost savings to maximize acquisition,
conversions and loyalty.
Components of a Socially Responsible CompanyAs You Sow
What makes a company socially responsible? At As You Sow, we prioritize environmental stewardship and human capital as the measures to determine if a company can be called 'socially responsible.' Presented by Conrad MacKerron, June 2009
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
IBM Omnichannel Commerce Solutions OverviewLightwell
Learn about changing consumer expectations and market demands, how the IBM Commerce solutions help, and they key advantages and capabilities of the IBM platform for ecommerce and order management.
Pay&Go is the leading technology provider of innovative payment processing for cash and non-cash transactions through a complex network of payment acceptance points.
The Pay&Go platform, is designed to allow the execution of cash and non-cash transactions through a network of kiosks, POS-enabled merchants and through a user-friendly customer-facing mobile application
A true omnichannel architecture is built around the customer. While it might seem complex to design a customer experience that is channel-agnostic, the opposite is true. Complexity is created by having disparate systems and processes that are maintained by several software teams using different architectures, languages and platforms. A small change to accommodate a new product or feature could require code changes in each environment, months of testing, and a high risk of defect as a result.
Incentivated presentation given to retailers at various events in 2011, discussing mobile marketing and its integrated implementation within existing markketing strategies and plans.
Closing The Consumer Expectation Gap: Enabling Mobile POSG3 Communications
Today's retailers labor under a consumer expectation gap between what buyers demand and what retailers can actually deliver. This presentation will show retailers how to use solutions such as Mobile POS to close that gap and deliver a true omnichannel experience.
During the presentation, Nick D’Alessio and Todd Berner discussed the trends driving this gap, how retailers are coming up on short on delivering expected value, and how they can use existing solutions to close the gap.
Closed-loop Card Programs as an Complement to Open-LoopMulti Service
For an organization looking to provide its commercial customers with a payments vehicle, an open loop payment program is typically the default solution. However, there are five types of program requirements that may lead a program sponsor to a closed-loop alternative.
Shopping Mall Digital Kiosks and Digital BillboardsMiguel Soares
In this document and article, PARTTEAM & OEMKIOSKS show how Digital Signage Solutions, specialy when combined with Digital Interactive kiosks or Digital Billboards can improve the way companies and advertisers make advertising and also improve the customer experience.
Interactive kiosk for vending or loyalty programs, digital billboards for digital signage, wayfind interactive kiosks, etc.
Over 230 distributors in the construction & industrial space shared their insights regarding eCommerce and how they are executing in this new frontier. They also shared their perspective of Amazon Business and the impact that Amazon is having on their business.
First study covering electrical, industrial supplies, plumbing and other distribution trades
Openbravo Store is one of the key elements of the Openbravo commerce platform. It is a modern cloud-based and mobile-enabled solution that helps international retailers expand the role of their physical stores by providing the tools required to meet the demands of today’s omnichannel consumers.
A true customer identity and access management (CIAM)
solution allows CPG companies to easily manage multiple
brands in various countries, providing the ability to identify
customers and reconcile all data types into complete user
profiles across channels and brands. This data can be
leveraged to build relevant campaigns and experiences that
create value beyond cost savings to maximize acquisition,
conversions and loyalty.
Components of a Socially Responsible CompanyAs You Sow
What makes a company socially responsible? At As You Sow, we prioritize environmental stewardship and human capital as the measures to determine if a company can be called 'socially responsible.' Presented by Conrad MacKerron, June 2009
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
20 Minutes on Desktop Analytics: Objective QA in Contact Centers & Back Office Cicero, Inc.
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Desktop Management Using Microsoft SCCMJerry Bishop
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МОЗГ И ПОВЕДЕНИЕ ПОДРОСТКА (Рациональность против Иррациональности)pyotr001
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Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...Heroes of CRM Conference
How can coffee machines boost your CRM?
According to Nils Weber, Managing Director at Valantic, using first-party IoT-data can help you survive the platform economy. Nils leads the practice for data-driven marketing and CRM and is a digital transformation crack. Learn about the unique chances of IoT-data for your business.
Enterprise Mobility Solutions for Manufacturing IndustrySoftweb Solutions
Want to Simplify and standardize your business systems? Softweb Solutions provides perfect automation solutions for manufacturing industry to increase efficiency / productivity of employees and assets.
We all know that data powers today’s analytics, driving industry workflows across everything from identity resolution to site selection. Now more than ever, it’s important to have the ability to make fast, and confident decisions based on data you can trust.
Precisely’s best-in-class data portfolio provides the variety of datasets needed to conduct complex analytics across industries with accuracy, consistency, and context. Built for versatility, these datasets can be used in conjunction with Precisely software environments to enrich existing location and consumer data for deeper business insights.
View this on demand webinar designed to teach you how enhancing data with context can help surface hidden connections and create meaningful relationships that make your data more valuable.
Learn how to:
• Evaluate the competitive landscape
• Optimize retail channels
• Perform spatial analytics on enriched data
While ecommerce is a crucial part of the omnichannel experience, the physical store, is still where most purchase decisions are made. As retailers prepare for the loss of 3rd party cookies, the Storefront has become crucial in the rethinking of 1st party data strategies. This session will highlight how recent advancements in AI, ML and Computer Vision to provide marketers with a retail system that delivers more data visibility and greater personalization for customers. Learn how retailers are embracing new strategies for leveraging existing infrastructure such as loss prevention cameras, WIFI signals and digital surfaces to drive authentic engagement in the physical environment. Hear how recent advancements in generative AI and camera sensors have made deployment of computer vision platforms more cost effective for retailers at scale.
Outreach Enterprise is a leading IT Solution offering world class Salesforce automation & Retail Analytics Solutions to streamline your operations.
e-Commerce Facts and Stats 2015 and BeyondEuro IT Group
Euro IT Group teams have delivered dozens of ecommerce platforms. We cover the complete spectrum of ecommerce services from software architecture and development to additional plug ins development, modules extensions, user experience design, testing, maintenance and support, integration with other business systems (eg CRM, ERP, inventory), SEO, marketing, store migration or mobile responsive versions of your ecommerce platform.
Our e-commerce team consists of technical people, business analysts and marketing specialists with hands on experience in tailoring feature rich e-commerce solutions for companies that required modern design, a rich user experience, huge data volumes and integration with additional systems, all this done following the latest industry trends. Our focus is mostly on Magento development.
Take your data on the road with mobile CRM software and ensure your team has access to your critical customer records whenever and wherever they need it.This Slideshare presentation focuses is on the high-level aspects of mobile CRM.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
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https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
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Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
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The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
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Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
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Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
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Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
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And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
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Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
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- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
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Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
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ReTechCon India 2011
1. Anand J Mehta Director, Asia Pacific Retail Vertical ReTechCon India 2011 Emerging Technology for Retail / Technology for Emerging Retail
2.
3.
4. Key Verticals – APAC Customers Government Transportation & Logistics Healthcare Manufacturing & Field Mobility Energy & Utilities Retail & Hospitality
5. Its not emerging – its here now, somewhere ! Schaumburg Holtsville Singapore United Kingdom United States Denmark Malaysia Israel China India Argentina Mexico Czech Republic Germany Brazil Canada Japan Poland Australia Sri Lanka
6. Mobility is an Ecosystem Serving Customers – Where, When and how they want What they want
14. The Agile Supply Chain – Real Time Mobility at its best Shared Data Leads integration All parties co ordinate in alignment with customer needs Duplication minimized, core competencies allocated Pull Based : Real Time Data & Demand Harrison et al Agile Supply Chain Market Sensitive Virtual Bond SC Network Optimized Process Integration
15.
16.
17.
18. APAC New Solutions Demand Administration of terminals Synchronization of applications Data backup Mobile Device & Content Management PSS Mobile Payment Mobile Loyalty
19. Jeff Bezos on Amazon’s Personalization Strategy APAC New Solutions Demand “ In the online world, businesses have the opportunity to develop very deep relationships with customers, both through accepting preferences of customers and then observing their purchase behavior over time, so that you can get that individualized knowledge of the customer and use that individualized knowledge of the customer to accelerate their discovery process.”
24. RISE OF THE MOBILE WORKER INTRODUCING THE SMARTER CUSTOMER WELCOME TO PERPETUAL INVENTORY 3 KEY TRENDS CHANGING THE DYNAMICS OF RETAIL OPERATIONS THERE’S NO “PLACE” IN WORKPLACE EVOLVING CUSTOMER BEHAVIORS ADVANCEMENTS IN TRACKING
25. WORKFORCE MANAGEMENT VIDEO ANALYTICS TRIGGERS OUT-OF STOCK WORKER NOTICES AN ITEM IS OUT-OF-STOCK SCANS SHELF EDGE WITH DEVICE TO REPORT WFM QUERIES ASSOCIATES, ROLES & JOB QUEUE WFM DISPATCHES TASK TO RIGHT RESOURCE RESOURCE SEES TASK DETAIL ON DEVICE RESOURCE COMPLETES TASK AND CLEARS QUEUE MANAGER ACCESSES TASK METRICS, MONITORS MANAGER CREATES NEW TASK FROM DEVICE 1 3 5 7 9 2 4 6 8 Empower the Mobile Worker
26. IN STORE STOCK SHOPPER ASKS FOR INFORMATION ON JEANS ASSISTANT CHECKS PRODUCT AVAILABILITY INSTANT UPSELL OFFER MADE TO CLEAR OUT STOCK SHOPPER ACCEPTS THE OFFER OF SUMMER JEANS AND T-SHIRTS INFORMED ITEMS OF CORRECT SIZE ARE ON SHOP FLOOR RFID ALLOWS ASSISTANT TO LOCATE ITEMS IN SECONDS SHOPPER TRIES ON ITEMS IN CHANGING ROOMS RFID SYSTEM LOGS DIFFERENT SELECTIONS TRIED PURCHASE MADE, TAG ALLOWED TO LEAVE BUILDING 1 3 5 7 9 2 4 6 8 Real Time Asset Visibility
27. WAREHOUSE STOCK ORDERS RECEIVED AT WAREHOUSE WFM ASSIGNS TASK TO PICKERS PICKERS USE RFID TO LOCATE ITEMS AND RETRIEVE OUT OF STOCK ITEMS AUTO-REPLENISHED PICKERS CHECK TASK COMPLETE ON DEVICE ORDER CONSOLIDATED ONTO RFID TAGGED REUSABLE CONTAINER PALLET TRACKED ONTO OUTBOUND VEHICLE ITEMS TRACKED THROUGH DELIVERY TO CUSTOMER FOR FULL TRACEABILITY MANGER MONITORS AVAILABLE STAFFING AND WORKLOADS 1 3 5 7 9 2 4 6 8 Real Time Asset Visibility
28. MOBILE LOYALTY SHOPPER DOWNLOADS LOYALTY APP NETWORK SENSES SHOPPER, DETERMINES LOYALTY PROFILE PUSHES DIGITAL COUPON SHOPPER SCANS PRODUCT CODE IN-AISLE PRODUCT COMPARISON SHOPPER ASKS FOR ASSISTANCE USING KIOSK ASSOCIATE NOTIFIED, RESEARCHES PRODUCT AND COMPARISON ON DEVICE ARMED, ASSOCIATE RESPONDS TO SHOPPER SHOPPER PROCEEDS TO SELF-CHECKOUT, MCOMMERCE 1 3 5 7 9 2 4 6 8 Engage the Smarter Customer
30. QUALITY BRINGING TOGETHER ADVANCED COMMUNICATIONS, COMPUTING AND MANAGEMENT CAPABILITIESTO ENSURE KEY DATA ATTRIBUTES INTELLIGENT USABILITY ACTIONABLE MOBILIZED SECURE Accurate, timely, current, breadth and depth of content Recognize patterns and trends, offer recommendations Meaningfully presented, available across platforms Useful information meaningfully delivered to workers Accessible at the point of user engagement Shield organizational boundaries, protect data resources Mobile Analytics – Live Tradable Information
31. ENHANCED INFORMATION CAPTURE ADVANCED DEVICES INTEGRATED COMMUNICATIONS ADVANCED APPLICATION SERVICES CONNECTED CUSTOMER SECURITY AND MANAGEMENT ADAPTIVE NETWORKING Next Generation Mobility Ecosystem – Competitive Advantage
32. The “Emerging” Retailer … “… we have set a national target to achieve 2-3% annual productivity growth for the next 10 years.” Minister of State for Trade and Industry Lee Yi Shyan “ A critical thrust of this national effort is the improvement of productivity in our SMEs . Our SMEs contribute half of Singapore’s GDP, and account for 6 out of every 10 persons employed .”
33. Anand J Mehta Director, Asia Pacific Retail Vertical ReTechCon India 2011 Emerging Technology for Retail / Technology for Emerging Retail
Editor's Notes
With that I thank you, there is much more to discuss this was to give you a flavor of the subject. We are gladly at your service where required.
Post Jan 2011 separation a standalone global entity approaching approximately $8 billion in sales Fortune 300 company with a global presence
In total we have 10 “ Super verticals” of which the Govt and Retail verticals are the top 2 contributors . This slide to represent that all “captains of industry” within the applicable vertical are established customers of ours.
On a global basis we have 4 regions – NAM, LAM, EMEA and APAC and from the top left to the bottom right we have dominant coverage of the top local retailers in the country. On an APAC only level, it is a world in itself . From a mature Australia/Japan to growth spurt China/India to an infant Vietnam we have a insight in the various stage of maturity retail is as a total industry and which formats and solutions are best suited to the different markets. The value of this to a retailer is quite simply eliminating predictable growth mistakes and cutting short the learning curve.
The subject of today is Smart Mobility , please let me take a minute to define this so that we are all on the same page. Mobility is quite self explanatory – think only of the impact the mobile phone and then the lap top had on your personal life The impact on the enterprise when introducing Mobility is the same if not more significant due to the commercial value of information flow. Ask yourself – if you don’t have a mobile phone or a lap top now are you confident that you will still be in the same competitive position as someone who does? I think you take the point I am making… The Smart in Mobility is quite simple as well – for anything to be considered smart t in business there has to be positive impact on sales, expenses and profitability and we are fully willing to stand by this - our Mobility solutions will give you competitive advantage. I would like to flag a key point now – Mobility is an ecosystem in itself that requires considerate planning, appropriate implementation, reliable security and active daily management to yield the best business results. If you consider it an add on to your current infrastructure you will get benefits but not near its fullest potential…
As this is an experienced retail audience, you will not doubt be aware that will the store is the most visual part of retailing it is only part of the chain of events. Equal consideration needs to be give to the warehouse and delivery (logistics) Mobility is applicable wherever there is a movement of goods involving people. My personal history is of strict retailing , I come from what I call “the buy side” and know that retailers measure everything as a % and logistics can cost up to 7% of sales depending on which product category you are trading. Why would you not want to impact such a significant expense?
To show you some trends, don’t just take our word for it.
This had to be the case because the only other real spend if you think about it is POS Systems and Printers mainly – this is no longer extraordinary it has been a stock standard commoditized requirement.
The goal of the mobility hardware is also clearly identified – more information real time for both the store associate and the consumer
In terms of the “killer apps” for the mobility space it is clearly based on variations of CRM for the consumer and Inventory Visibility for the store managers/sales teams
Once again it is clearly evident that mobility is the core focus for at least the next 3 years. This is to make clear that the environment is going to be a “consumer push” rather than a “vendor pull” for those who are too slow to react to the market trends . Equally important point to note is that the Mobile Payment trend is going to make the cash register increasingly redundant. If you have visited the Apple store in 5ht Avenue NYC the future is now !
Gartner is well know and I find them to be one of the most reliable if you review the actual results against their forecasts. Beside Mobile Apps here, the big point to note is what they term as “Ubiquitous Computing” which basically means constant connectivity – Smartphone and tablets. As a retailer we all understand that if people only bought what they needed the industry would be 1/5 th the size ! Inducing “Impulse purchases” gets alot of attention is plan o grams for stores – Mobility aids impluse purchases – bought an App on the App store? Purchasing at the speed of thougt
The message here is simple – you are trading information first and goods second in direct response to market demands not buyer assumptions ….
A quick insight into the store, it is the most critical part….
Key gaps valid across APAC As mentioned it is an active work in progress, please ref slide 18 Define Mobile Loyalty – 1) Extension of CRM 2) Smartphone Coupon Management Either way, content is king
It is easy to see how Amazon’s business strategy is manifested in their design decisions. They build tools that accept and observe preferences (browsing behavior, search queries, wish lists, purchasing history, etc) and design features to take advantage of that knowledge by finding related and closely relevant products. The design of the entire Amazon web site is explained in these two paragraphs. It is the best example I can find of how strategy affects design . Mass personalization CRM + IT Clicks and mortar What is it about? Core categories – low asp, price elasticity If not products, sell prices/discounts
2D scanners to read mobile coupons
Key gaps across APAC ISVs to be engaged late Q2
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We are not just talking about trends, find following soltuions to capitalise on the trends
Mobility will identify processes plow, map it against your SOP and re engineering if required Data is captured live at appropriate milestones
Our experience in regions that have adopted Mobility earlier clearly shows that along with more increased data capture points comes a massive amount of information that needs mining
The point to make here is that mobility historically was basically data capture and task automation , Analytics have entered mobility permanently due to the growth of a mobile ecosystem in enterprises.
The next generation mobile enterprise is now not in the future . Market or industry maturity is irrelevant what matters is individual company strategy. India and China are particularly clued in given the geography and remote management required ? Once again I will make the point that the advantage and profitability you are looking for as a retailer to be found from within. All I am for is 1% internally, to use a cricket analogy I don’t want to hit a 6/home run ad hoc rather take one valuable run at a time consistently .
Although Spore only figures, SMES are a collective force in every market , particularly SEA and India. These are volume not margin countries All Tier 2,3 cities and cloud opportunities are inclusive in this segment As a retailer I can tell you that its fine to see high tickets items only , but the small ticket sales always add up in volume
With that I thank you, there is much more to discuss this was to give you a flavor of the subject. We are gladly at your service where required.