Vincent Ryan T. Lao is an IT consultant with over 4 years of experience providing excellent IT service to global customers using ITIL frameworks. He has worked as a Technology Consultant and Capacity Manager at Hewlett Packard Enterprise, providing second level support and developing service improvements. His experience includes server administration, network administration, database management, and information security management. He holds a Bachelor's degree in Information Technology.

1. VINCENT RYAN T. LAO
Address : 40 – E Pat Senador Street Brgy San Antonio, Quezon City
Contact Number : 0917-655-2143
Email Address : vrtlao@gmail.com
EXECUTIVESUMMARY
Dynamic result-oriented professional with over 4 years of experience in information technology. Creative
and highly-motivated individual with extensive background in front and back end technical operations.
Extensive exposure on ITIL and ITSM practices standards.
Analytical and results-oriented IT Consultant in application management and data analysis. Experienced
in providing excellent IT service to customers of global scale using ITIL framework for incident, problem,
and capacity and performance management. Formulates effective technical solutions to business needs.
Advance Server Administration using Windows, Linux and HP UX Operating systems.
Basic Network Administration using Cisco and HP Procurve.
Demonstrates strong ownership, accountability and leadership skills.
WORK EXPERIENCES
Hewlett Packard Enterprise:
Technology Consultant I - January 2013 – Present
2nd
Level Duty Manager
• 2nd level Duty manager with 24/7 Application support for Profit Forecasting Application (P&G
account), addressed fulfillment requests and Incidents consisting of security and access
management, network management, server management, database management, data quality
issues, and operational faults.
• Provides end-to-end 2nd
level support for incidents, problem records and system changes for a
financial reporting system of a known multinational consumer goods company.
Capacity Manager
• Developed service improvements and initiatives that ensures system reliability and optimized the cost
of infrastructure operations as a global process owner for capacity and performance management
aspect of the application.
• Championed recommendations based on system performance analysis and presented the
recommendations to IT Management customers on ideal system usage and operations compliance.
• Standardized capacity and availability plan for the service ensuring the performance of application
components are in the agreed level of service performance and standards compliant.
• Streamlined the system capacity review for changes or project that reduced incidents caused by
change and lack of training for Operations.
Introduced capability improvement initiatives, coordinated organizational and team strategies,
supervised operational deliverables and promoted employee engagement as a resource leader for
AMER operations of the team
• Perform Operating system and security patches on servers via EVP (Enhanced Vulnerability
Protection) Dashboard.
RESUME OF VINCENT RYAN T. LAO

2. Information Security Management SPOC
• Consistently leading the deployment ISM mandatory trainings to team. This is to ensure
awareness and to prevent security incidents to happen. As a result, there were no security
incidents reported/logged.
Zenshin Systems Corporation
Field Support Engineer October 2012 – December 2012
• Dedicated field engineer assigned to JG Summit to provide technical support for the following
scope: Servers, Networks and Security.
Strategic Network Inc.
Jr. Systems Engineer Level 1 & 2, August 2011 - August 2012
• Dedicated engineer assigned at JG Summit to provide technical support for the following scope:
Applications, Desktops, Network, Messaging and Infrastructure. Level 1 application support for
SAP HCM ECC 6 in a windows environment using DB2 database. Level 2 support for messaging,
desktop, network and infrastructure. Continuously evaluates and improves outsource services
policies, operations and procedures and aligns with client changing business requirements.
• Monitors Services and Performance Agreements to ensure high level deliverables and
immediately corrects deviations before it impacts business operations.
• Prepares Change Request Documents and assess the impact in the business operation before
execution.
• Prepares Incident Reports and ensure documentation and implementation of corrective and
preventive action plans.
CHIH TING ELECTRONICS CO., LTD. (Taiwan)
Quality Assurance/Tester, March 2008 – March 2009
TRAININGS
SAP ABAP and BASIS for beginners – Summit Media and URC, 2011
Windows Exchange 2010 –Summit Media, URC and HP Phils., 2011
Windows Server 2008 – Summit Media, URC and HP Phils., 2011
Microsoft Share point 2010 – Summit Media, 2011
Sales, Advanced Sales, Design and Architecture – ShoreTel Philippines
ITIL v3 Foundation – Certified – HPE 2014
UNIX Fundamentals – HPE 2014
Intro to SQL – HPE 2013
Oracle database 11g: SQL Fundamentals 1 – HPE 2015
SKILLS
SharePoint 2010 and 2013 Installation, Configuration and Administration
Visual Studio .Net Development using C#, ASP, Java
Hands-on experience on SAP BASIS Administrator and ABAP Development
Web Development using HTML, .NET and PHP
Networking, VLAN and Routing Configuration
Oracle database 11g
HP-Unix Administration
Virtualization Technologies VMWare, Hyper-V
EDUCATIONAL BACKGROUND
Bachelor of Science in Information Technology 2006 - 2011
University of the East, Manila Campus
RESUME OF VINCENT RYAN T. LAO

3. Sacred Heart Academy of Laloma 2002 – 2006
Quezon City
Phidelphia School 1996 – 2002
Quezon City
RESUME OF VINCENT RYAN T. LAO