1. BRIAN K. LeROY
Hasbrouck Heights, NJ, 07604
201-257-8379
leroybrian@hotmail.com
www.linkedin.com/pub/brian-leroy/b/390/715/
TECHNICAL/STAFF MANAGEMENT
Senior Level ITIL certification (including ITSM and use of Incident, Problem, Change and Release).
Manage SLA adherence, hosting Governance meetings with the client and holding staff accountable for
breaches. Improve process, SLA/OLA’s and Customer Satisfaction by actively managing continuous
improvement meetings. Strong manager and developer of staff, internal and vendor, onshore and offshore.
Promote professional service oriented attitude and technology aware motivation, providing exceptional
team oriented attitude and mentoring focus specifically in the areas of Availability/Operations
Management, Tool Sets, SAP Basis, Performance and Capacity.
PROFESSIONAL EXPERIENCE
LeRoy IT Enterprise Services - LLC 12/2013 - Present
• Perform daily activities to facilitate the needs of multiple clients that require multiple IT Services.
Responsibilities include but not limited to Governance, Vendor Management, IT Operational Staff
Management, 24/7 IT Management Support. The activities and position requires full contact and a
Single Point of Contact (SPOC) for multiple clients. The technologies vary but are based on basic
ITIL principles and practices in the IT Industry for Incident/Problem/Change and product
deployment.
HEWLETT-PACKARD 2008 – 12/2013
Account (Service) Delivery Executive (2011- 12/2013)
• Transition and Transform the Client’s Service Desk and Service Management processes to improve
SLA’s and reduce cost impact for client, reducing contract penalties.
• Facilitate technical discussions that resolved challenges in providing service capability out of the US
and Global Service Desk
• Regional contact for the Americas for multiple HP Clients (i.e. On-Boarding, Asset Configuration,
on-site visits, Daily Operational delivery)
• Held client facing governance meetings to discuss progress and Contract and/or SLA concerns
• Acting as a single point of contact between multiple vendors and service providers, I was able to
greatly shorten the time to resolution for service impacting incidents and exceed expected KPIs. This
had a direct impact on increased customer satisfaction with business executives
• Account Delivery Executive for multiple Million Dollar accounts.
Account (Service Delivery) Manager (2008 – 2011)
• Manage a Team of IT Technical Specialists who maintained the Enterprise Tools Infrastructure,
Performance and Capacity (Predict/Analyze) and SAP Basis Administrators
• Direct report to HP IT Global Service Delivery Manager on the Unilever account
• Managed and maintained tools on 1000+ UNIX servers (AIX/HP-UX/Linux Wintel), Basis
administration and support of all SAP landscapes in the US, Canada and Puerto Rico as well as
Predict/Analyze performance on all infrastructure servers/databases and applications

2. • Account Service Delivery Manager for the HP Global Data Centers in India, Manila and the
Philippines. The role is accountable for all activities at the Operational Data Centers and measuring
activities against SLA’s.
• Provided seamless Service Availability in support of the SLA’s provided by the Unilever account
management team as well as efficient and effective project work
• Hired and managed up to 19 staff employees
BRIAN LEROY 201-257-8379 Page Two
UNILEVER 1998-2008
Tools and Automation Manager (2005-2008)
• Managed a team of Tools Specialists who were responsible for maintaining the Enterprise Utilities
infrastructure. The position reported to the Director of IT Service Delivery for North America and
had a close working relationship with global regions.
• Managed and maintained tools on 1000+ UNIX (AIX/HP-UX/Linux) and Wintel servers. Provided
seamless automation for problem resolution and improved end-to-end monitoring which ultimately
increased service availability.
• Primary enterprise tools utilized included Tivoli/TEC (ITM/Omegamon), MOM 2005, ESM (Security
Management), TWS (Scheduling), and TPC (Storage Capacity Planning), Data Protector (Backup
tooling). Member of the Leadership Team in assuring that ITIL and Sarbanes/Oxley process and
procedures were tracked and measured.
UNIX Team Leader (2002-2005)
• Led and managed Unix lights-on team for first, second and third level support. Direct interaction with
Manager/Director/VP level positions to provide feedback on measurement of service, best practice,
and improvements to the organization and process
• The position acted as an escalation point which held the team accountable for quick resolution of
business impacting outages and proper root cause
• Led Unix Auditing/SARBOX efforts which allowed the business to achieve security compliance
UNILEVER/BESTFOODS (1998-2002)
Senior -Systems Administrator
• Managed daily AIX administration of multiple UNIX OS levels on multiple RS/6000 floor models
and a 5 Frame 30 Node SP complex
• Oversaw AIX/Oracle install/upgrade functions, multiple vendor software installs/ maintenance,
upgrades, and complex user administration. Support of SAP, Peoplesoft & Manugistics ERP
applications as well as, disk storage administration, new Oracle instance creation, BMC Patrol/Best1
monitoring/administration, design/planning of new technologies and documentation.
• Patching an execution of Y2K testing which provide auditing compliance
NPC MERCHANT SERVICES 1993-1998
Systems Administrator (1995-1998)
• Managed all levels of administration on Unix (AIX/RS/6000's), Novell and NT servers which
included hardware/software/troubleshooting, recommendation/installation and network security,
24X7 support and international server implementation. The activity provided efficient availability for
the business (99.99% availability)
• Configuration and maintenance/patching of Unix DNS server host tables for Y2K testing preparation

3. Computer Operations Manager (1993-1998)
• Management of the 24x7 operations staff and Data Center. This involved staff management,
production control, software and hardware implementation, project leadership and delegation of
particular tasks with minimal down time to the business, and pro-active thinking.
JBS ASSOCIATES 1989-1991
Senior Computer Operator (1991-1993)
• Implemented efficient processes that provided seamless operational availability to the company
Computer Operator (1989-1991)
• Transform the business Legacy systems and implement new supported system and processes working
with a team of Operator’s and Application programmers

4. BRIAN LEROY 201-257-8379 Page Three
WILLIAMS, CALIRI, MILLER, & OTLEY Law Firm 1986-1989
Desktop Administrator
Transition and Transform the Firm’s paper generated Billing and Word processing to computer and
electronic processing. The improved process improved productivity and lowered cost.
EDUCATION/TRAINING/CERTIFICATIONS
• NRI McGraw Hill Computer Science (Jan. 87-Jan. 89)
• William Patterson College Computer Science (Jan. 88-Jan. 89)
• Ramapo College Computer Science (Jan.84-Dec. 86)
• IBM (NYC) Systems Administrator/Advanced Sys Admin
SP Systems Admin/Planning & Installation
SP Problem Determination
ADSM 3.1
Performance Analysis under AIX
• American Research Group Windows NT Server/Workstation 3.51/4.0
• Wave Technologies Novell 3.x/4.x Install/Upgrade/Administration
• Gartner Group Management Training “Guiding Your Organization”
Oracle Corporation Introduction To Oracle
• Pink Elephant ITIL Service Level Management
• AMA Team Leadership Coaching
• SANS Institute (San Diego) Securing Unix
• HayGroup Leading For Growth
• HPSM 9.x Foundations