1. Carr-men Lim
Contact Number: 017-9582340
Email: carrmen.lim@outlook.com
Field Expert: ERP Application Consultant & Technical Support
OBJECTIVE To pursue a highly challenging career in the field of IT where I can apply my
knowledge and experience, acquire new skills with a team of professionals and
provide value addition work to the organization.
SKILLS  Attention to Detail and Basic Scripting and Programming
Experience
 Dedication to Problem Solving with Extensive PC Experience
 Familiar with Support Ticket, and Knowledge Base Systems
 Interact With a Wide Range of Customers and Technical Issues
 Maintain Technical Data Reports, Manage Time Efficiently,
with an Outstanding Customer Service
 Provide Product Knowledge, Guidance and Support to Internal
Teams, Quickly Learn New Technologies, Read and Analyze
Application Logs
 Troubleshooting and Analytical Abilities
 Thorough Knowledge of Windows Environment
 Understanding of Basic Industry Concepts and Virtual Working
Capabilities
 Working Knowledge of SQL (MySQL) and Desire to Learn
More About Computers, Communications Systems and
Technology

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COMPUTER
KNOWLEDGE
 Operating systems: Windows 98, 2000, XP, Vista Ent.,
Windows 7 Ent. & Windows Server 2003/2008.
- Office suites : Microsoft office 2010, Office XP, Office
2003 and Office 2007& Office 2010
- Mail clients : MS Outlook
Microsoft Office 2007, SQL Server Management, Crystal
Report Seagate, Microsoft Visio, Project Management
Skills, C++ Programming Language, Java Programming
TECHNICAL
COMPETENCE
 ERP Implementation
 Post Implementation Support and Software Development
 System and Client Requirement Analysis
 Technology Mapping and Networking
WORK
HISTORY
SENIOR ERP CONSULTANT & TECHNICAL SUPPORT ANALYST
iContro Software (Asia) Group of Companies
August 2014 – Till Present
Technical Support Specialist Responsibilities:
 Assesses system potential by testing compatibility of new
programs with existing programs.
 Evaluates expansions or enhancements by studying work load
and capacity of computer system.
 Completes computer system objectives by gathering pertinent
data; identifying and evaluating options; recommending a
course of action.
 Confirms program intents and specifications by testing new
programs; linking programs with established standards and
making modifications.
 Improves existing programs by reviewing objectives and
specifications; evaluating projected changes; recommending
changes; making modifications.
 Evaluates clients/customer software by studying user
objectives; testing software compatibility with existing
hardware and programs.

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 Places hardware into production by establishing connections;
entering necessary commands.
 Maximizes use of hardware and software by training users;
interpreting instructions; answering questions.
 Maintains system capability by testing computer components.
 Maintains historical records by documenting hardware and
software changes and revisions.
 Maintains client confidence and protects operations by
keeping information confidential.
 Maintains professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
societies.
 Contributes to team effort by accomplishing related results as
needed.
ERP Consultant Responsibilities:
 Supervise support team and assisting our Project manager in
implementing different business solution, for different
customers business varieties steels, pharmaceutical, foods,
textile plastic, industries;
 Handle customer business implementation training cycle
process; coordinate with programmers department for new
version and service backs updates, also for reports designing
to meet customer needs, handle and follow up customers
claims and needs;
 Handle product demonstration as well as all technical
negotiation or network, hardware require for implementation,
handle product installation at customer site, maintain good
business relation with customer.
ERP Implementation:
 Managing entire ERP project operations with a view to
achieve business objectives and ensure optimum utilization of
available resources. Administration of ERP’s, like:
 User creation, authorization control and system support for

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 Customization/ Development of sessions in ERPs.
 Documenting user requirements and developing specifications
for customization.
 Integrating with other modules, integration testing &
extending Go-live support, including training support to end-
users.
 Drafting functional requirements for ERP systems to represent
the processes and functions involved.
 Guiding the users in using various modules and the
management for various functional issues.
EDUCATION KDU COLLEGE
2011 - Diploma in Computer Science and Technology ( Major in Business
Computing)
ASIA PACIFIC UNIVERSITY COLLEGE OF TECHNOLOGY &
INNOVATION (UCTI)
2014 - Bachelor in Computer Science and Information Technology
(in Business Information System)
INTERSHIP PROTEMP EXHIBITION SDN BHD | SELANGOR, MALAYSIA
2011 – Event Management Trainees (Developing Customer Services)
MATHEMATICS MARKER (ENOPI LEARNING CENTER)
2010 - Trainees
Reference Ms. Cielo (011- 2885 9431
Client Service Manager (iContro Software (Asia) Group of Companies