Sandeep Srivastava is a Deputy Manager with over 16 years of experience in IT management, business delivery, planning and technology management. He has expertise in areas such as server administration, customer service, software installation and support, and strategic IT planning. Srivastava is seeking new challenging assignments where he can utilize his skills and experience in areas like IT resource management, technical support, customer support, troubleshooting, and team management.

1. SANDEEP SRIVASTAVA
21, A, Garbarjhala Park, Aminabad, Lucknow (U.P).
Contact: 7380844450, Email:sanshipsri@hotmail.com
ACCOMPLISHEDIT HEAD
More than 16 years’ rich experience in delivering optimal results & IT value to business in high-
growth environments in areas of Information Technology in the industry of repute through
InitiativesthatexceedOperationPerformanceTargets &MeasurableOutcomes;seekingchallenging
assignments across the IT industry with expertise in bringing the following transferable:
 Technically sophisticated and business savvy management professional with
continued career progression & documented history of bridging technical and
managerial acumen in turning around of information technology coupled with insightful
exposure to IT management, business delivery and roll-out, planning, and vision for future
projects, and technology management etc.
 Innate strengths in managing support functions and administrating multiple servers.
Proficient in implementing service strategies according to the set targets and actively
involved in controlling service deliverable as per given SLAs & TAT.
 Demonstrated skills in streamlining customer services function by designing
innovative systems and processes to generate high value propositions for the
customers. Key competencies in performing installation, up gradation, configuration, and
support of hardware, software, peripherals and network devices in Windows environment.
 Deft in initiating and developing the strategic & operational plan for IT to enable
achievement of business goals by fostering innovation, prioritizing IT initiatives &
coordinating the evaluation, deployment, and management of IT systems.
 An ambassador of change, a keen strategist with expertise in providing effective
business solution and technical architecture to leverage technology in creating
revenue opportunities; adept at analyzing information system needs, evaluating user
requirements, custom designing solutions, and troubleshooting critical issues in the process.
IT Resource Management  MIS  Liaison/Coordination  Technical Support  Requirement
Analysis  Customer Support  De-Bugging/Troubleshooting  Quality Management  Team
Management  Data Backup/Recovery  Performance Optimization  Training & Development 
Reporting & Documentation Analytical Skills
CAREER CONTOUR
DATACENTRE,COMMAND OFFICE,SAHARAINDIABHAWAN,LUCKNOW Aug
1999– March2016
(HeadOffice ofPara bankingDivision {SIFCCL})
Deputy Manager, 2011 – 2016
Assistant Manager, 2008 – 2011
Sr. Executive, 2006 -2008
Executive, 2005 – 2006
Jr. Executive, 2001 – 2005
Senior Officer, 1999-2001
 Efficiently handled design and consulting, best practice development for
Divisions/Departments of SAHARA INDIA.Highlight processes and be involvedin developing,
maintaining and documenting Best Practice standards.
 Responsible for quarterly SLA review and co-ordination with vendors like Wipro, IBM, HP &
APC.

2.  Accountable for quarterly OLA review and co-ordination with service head or user of other
divisions of SAHARA INDIA.
 Provided technical Support to IT Team (Desktop Maintenance, Help Desk, Network
Technicians, and Branch Support Team), related to IT infrastructure including security
related issues.
 Handled RootCause Analysis of incident escalated by Help Desk or Field Engineers. Research,
resolve, and respond to complex questions received via the Service Desk system (BMC) and
provide support in accordance with current standards and document the same.
 Responsible for administration of Antivirus Servers (Symantec End Point Protection
Manager) & desktop clients, accountable for end points security.
 Formulated plan to gather & defined business requirements while managing the risks to
improve business processes and translating the requirements into systems solution by
preparing functional specifications.
 Conceptualized & implemented strategies to enhance operational efficiency and ensured
adherence toall the set parameters to enhance the efficiency of variousaspects of the service
delivery cycle.
 Monitored ITpolicies, IT servicemanagement process and catalyzerealignments to make the
system more effective.
 Proficiently provided technical leadership while estimating and evaluating the
efforts/schedules andmanaged the team and itsgrievances whiletraining themon theproject
architectures.
 Studied existing systems and processes and conducted gap analysis to recommend befitting
solutions within available budgetary resources.
 Initiated and developed the strategic and operational plan for IT to enable achievement of
business goals by fostering innovation, prioritized IT initiatives and coordinated the
evaluation, deployment, and management of current and future IT systems.
Key Highlights
 Completed Windows 2003 R2 AD-DS & DFS Administration of Root-level domain at Data
centre and in distributed Environment.
 Accomplished Windows infrastructure Update management including venerability
assessment, feasibility study (Testing) & Implementation using WSUS, MSBSA & Nessus.
 Enterprise Security Planning, Design, deployment, monitoring and controlling.
 Completed Management & administration of Test Lab Infrastructure (windows & VMware).
Projects Executed
Latest Project
 Design and implementation of Windows Deployment Services (Windows 2012 R2 Data
Centre).
 Roll-out of windows 2012 R2 (data Centre) at Command Data Centre and remote locations
(Migration Project).
2013
Migration Project- Virtualization of Antivirus Servers (Using Hyper –V /win2012 standard) of
SEPM Server & Symantec Endpoint Protection (6657) desktop clients
2009-2011
 Branch OS Migration project.
 Design, Consultancy and deployment support in implementation of AD-DS of Sahara Life,
Sahara Housing.
2007-2008
 New initiative- Testing of update management products, poc and implementation of WSUS.
 Implementation (Operational part) of ISO 27001(ISMS) at Command Data Centre.
2005-2007
 New initiative-Enterprise level Windows 2003 R2 AD design planning & implementation at

3. Command Data Centre.
 New initiative- Deployment of DFS for Centralized backup at Command Data Centre.
 New initiative- Deployment of PPTP VPN SERVER array (using ISA 2004 Enterprise)
 Migration Project- Testing of Antivirus products, poc and implementation of SEPM &
Symantec Endpoint Protection at 1638 remote locations for 5658 desktop clients
2002-2003
 Newinitiative-Testingof Antivirus products, poc and implementation of Trend MicroOffice-
scan anti-virus at 1500 remote locations for 3700 desktop clients.
2000-2002
 Branch Automation Project– Responsible for site setup, delivery & installation of
Hardware/Software/Network product for branches in Northern India.
SCHOLASTIC PORTFOLIO
Graduate– Mathematics, Statistics,Economic
MCSA2003Certification
(Focusing in Windows Security design, deployment, monitoring)
Advanced`A'Level PG DiplomainComputers
UPTECComputer Consultancy ltd, Lucknow
Technical Skills
 Win2000 server, Win2k3/Win2k3 R2, Win2008 & win2012 R2 server installation (Various
Method) troubleshooting and performance monitoring at corporate Level AD-DS multi-
domain environment.
 Planning, deployment, Maintenance, performance monitoring and troubleshooting of
services like AD, DNS, DFS, IIS, DHCP, WDS, WSUS and Hyper-v.
 Server/Desktop/printer/network hardware Installation, troubleshooting and maintenance.
Documentation of Servers setup & Configuration, standard operating procedures for
processes related to windows network infrastructure and endpoint security operations.
 Enterprise level (Client/Server) Anti-virus product planning, deployment & Administration.
 Operational and implementation knowledge of ISO27001:2005, ITIL & MOF. Exposure to
development and maintenance/modification of Security policies, Group policies, and
guidelines.
 Vendor management and communication.
 A core member of process, incident, problem and change management team.
Date ofBirth:22nd Dec, 1972
National Skill RepositoryITPIN:751124751752
References:Available on Request