This document is a resume for Arthur Banks Igweike, an experienced senior system support engineer with over 22 years of experience in system engineering, administration, and support working with Unix/Linux systems. It outlines his extensive professional experience at IGT Corporation and previously at IBM Corporation and Hamilton Corporation, and details his education and certifications in related computer and software fields.

1. ARTHUR BANKS IGWEIKE
(512) 569-5595  aigweike@gmail.com  http://www.linkedin.com/pub/arthur-igweike
SENIOR SYSTEM SUPPORT ENGINEER
Unix/Linux
Experienced Information Technology professional with 22 years’ experience at fortune 500
corporations specializing in System Engineering, System Administration and System
Support. Extensive experience in direct customer relations and managing customer
production environments and maximizing system uptime. Excellent communicator,
influencer and relationship builder.
Naturalized United States, British Citizen and Nigerian Citizen
Key skills include:
 ITIL  Storage Technologies  Customer Relations
 Virtualization
VMware
 Problem Solving  Internal Audits
 Change
Management
 System Engineering
 Symantec NetBackup
 System Administration
 System Support  Problem Management  Unix/Linux/Red Hat
 Perl Scripting
 BMC Patrol
 Technical Project Management
 HMC/VIO IBM LPAR Technology
PROFESSIONAL EXPERIENCE
IGT Corporation, Austin, Texas 2003 – Present
Senior Systems Support Engineer
Responsible for performing onsite customer maintenance activities while promoting a high
level of customer satisfaction.
 Using interpersonal and technical skills, hardware and software to identify and resolve
customer problems and/or escalate to the appropriate organization.
 Perform account management activities such as installation planning, installations,
problem management, and configuration management as needed to maintain the highest
level of system performance.
 Identify potential customer issues and make recommendations for solutions to
management.
 Follow escalation guidelines to minimize customer impact and avoid liquidated damages.
 Provided leadership and mentoring to other support engineers.
 Periodically performs performance testing and monitoring to make sure system runs at
optimal performance levels.
 Having frequent customer meetings to determine needs and ensure what is implemented
meets customer needs and any other changes from anticipated growth of the environments.

2.  Provide complete and timely reporting of repair activities, parts usage and
replacements.
 Patch management of most areas of IT and security.
Arthur Banks Igweike aigweike@gmail.com Page 2
IBM Corporation Austin, Texas 2000 – 2003
Consultant System Support Specialist
Managed all IT functions including Active Directory and Exchange services, servers, network
devices, access security, voice communications, desktop services, project management, and IT
staff for 6 regional Texas locations.
 Provided support for AIX System Administrators for Companies in the United States by
receiving lives call, assuming ownership of these items.
 Performed initial troubleshooting and problem determination by using my AIX technical
skills and also searching the IBM mega database for similar problem and possible solutions
and if the problem is a new kind of problem, escalated to the appropriate group.
 Performed problem determination of IBM supported network adapters.
 Performed and provided customer support with Operating system performance tuning.
Hamilton Corporation, Jacksonville, Florida 1998 – 2000
AIX System Administrator
Provided support for AIX System Administrators for Companies in the United States by
receiving lives call, assuming ownership of these items.
 Managed the data center and delivering all business services to multiple locations, enabling
the distributed sales team’s success.
 Drove and instigated all IT departmental planning and growth, delivering the tools and IT
functions necessary for companywide success.
 Integral role on Enterprise Resource Planning selection, evaluation and implementation
team, delivering a system that provided tight integration with existing business systems.
 Coordinated software design and development activities with staff developers, interns,
and contractors, greatly speeding delivery and enabling key business functionality.
 Quality champion and internal auditor of ISO 9001:2000 delivering a integrated system
to maintain all ISO documentation, a custom developed application to track non-
conformities during the QA process, providing improved customer communication and
root cause identification.

3. EDUCATION
Post Graduate Diploma Computer/Software Engineering, Birmingham City University
Birmingham, England
Bachelor of Science in Geology, Ahmadu Bello University, Nigeria
CERTIFICATIONS
 Red Hat Certified System Administrator (RHCSA Enterprise Linux 6)
 Certified in Information Technology Infrastructure Library (ITIL)
 IBM certified: AIX System Support Specialist
 IBM certified: AIX Problem determination and Troubleshooting
 IBM certified: AIX Installation, Backup and System Recovery
 Microsoft Certified Professional (TCP/IP, Server Enterprise, Server and
Workstation)
 ESXLAB VMware VSphere Virtualization Technician certified
 Working Knowledge of Red Hat Enterprise Linux version 7
 Training in DB2 Configuration and Administration
 Training in WebSphere
REFERENCES
Available upon request