1. Michael Santala
9136 E. Lehigh Ave. Denver, CO 80237 | (720) 299-9295 | mikesantala@msn.com
Experienced retail manager who achieves results through others, provides a clear vision
that encourages employee excellence and strives to exceed customer expectations.
Applies strong leadership skills to help build an exemplary business that reflects and
inspires a productive environment for customers and employees.
Professional Experience
Starbucks Corporation (2006-Present)
Manager (2008-2011; 2015- Present)/Asst. Manager (2007-2008; 2014-2015)/Shift
Supervisor (2006; 2011-2014)
 Managed staff of 25 partners, 4 supervisors and 1 assistant manager.
 Increased Total Store Revenue by $54,933 vs. last year.
 Interviewed potential candidates, made hiring decisions and trained new
employees.
 Increased Peak Period Transactions from negative to sustainably positive growth.
 Increased Quality Assurance Standards Audit results from 81.9% to 94.6%
 Designed weekly schedules to reflect business opportunities and budget restraints.
 Developed Inventory Management routine and trained staff on implementation.
 Supervised Playbook Deployment execution to ensured efficiency on the floor.
 Developed employees through consistent one-on-one development plan meetings.
 Created food sales plan that increased UPH to Target from 96% to 103%.
 Organized district community service team to recruit 40 volunteers for annual
Global Month of Service park rejuvenation events.
Cherry Creek School District (2013-Present)
Substitute Teacher
 Effectively deliver lesson plans as outlined in teacher notes.
 Establish and maintain a safe learning environment using personal classroom
management procedures as well as policies outlined in teacher notes.
Volunteer Service and Other Interests
 Tutor with Reading Partners – Jewell Elementary
 CHSAA Certified Basketball Official
Education
Bachelor of Arts in History | University of Northern Colorado | Greeley, CO 2005
Master of Elementary Education | University of Phoenix | Lone Tree, CO 2013
Personal References
Candy Cooley | 720-883-5463|
Ted Hartnett | 720-851-8631 | thartnett@cherrycreeksschools.org