Robert Gambertoglio has over 38 years of experience in McDonald's Corporation, holding various operations positions and most recently as Operations Director for the Southern California and Houston regions. He has a track record of strategic planning, relationship building, and driving results through teamwork. Some of his accomplishments include co-leading the development of strategic plans, implementing leadership development programs, and managing field service operations.

1. Robert Gambertoglio
4556 Ethel Ave  Studio City, Ca. 91604  (847) 800-6498  rgambertog@aol.com
Summary
A customer focused team player with thirty-eight years of experience in maximizing business results at multiple levels of
McDonald’s Corporation. Predominate strengths include relationship building at all levels, strategic planning, and driving
results through teamwork.
Professional Accomplishments
McDonald’s Corporation, Los Angeles, CA. 2011-2015
McDonald’s Corporation, Houston, TX. 2004-2011
Operations DirectorField Service
 Actively Co-led a cross-functional team to the development of the 2015-2017 Southern California Region’s
Strategic and Tactical Plan to include the 100% endorsement of Owner Operators
 Co-led the Regional Leadership Counsel Operations team responsible for the development, resource coordination
and deployment of the regional operations plan
 Actively led the development and implementation of a successfulregional Next Generation Development Process
which became the model for the West Division
 Actively engaged in the deployment of the National Sequencing Test to help the system refine many important
initiatives
 Successfully developed and restructured the Houston Region’s Operations Teams to the “Quantum Structure”
designed to better align the Owner Operators and Region’s resources to drive business results while managing
G&A growth
 Successfully completed the Lamp Leadership Development Program - 2005-06
 Led the development and execution of the Regional Plan to Win through the Owner Operator Pillar Teams
 Led a high performing Field Service Organization focused and aligned around creating capacity as an enabler to
drive regional income through the use of a targeted scorecard
 Protect and build the McDonald’s brand by ensuring Field Service appropriately applies the Restaurant
Operations Improvement Process (ROIP)and Business Review Process
 Provided the Owner Operators and QSC VP with organizational growth and rewrite status through the effective
management of the Business Review Process and Vision Planning Process
 A strategic thought partner with the QSC VP and Regional Leadership team regarding the execution of the
regions Development Vision Plan
 Established collaborative working relationships with the Owner Operators built on a fair perspective considering
all points of view
 Field Service actively supports Owner Operator Management Team education through Operations Conferences,
Sups 101, Driving Organizational Results, Nabit and help visits
 Actively partner with Owner Operators to successfully execute national and regional product and process
initiatives
 Designed and executed a succession plan dedicated to developing and mentoring high potential individuals to
ensure a diverse pool of future leaders
 Implemented a “two level up” Individual Development Process,meeting twice annually with employees to ensure
open communication and realistic expectations around career development
 Manage a successfulpartner with McOpCo, maintaining a strong relationship focused on talent sharing and
profitable growth

2. McDonald’s Corporation, Warrenville,IL. 2001-2004
Operations DirectorCentral Division
 An integral member of the founding ROIP Leadership Team
 Interacted with Senior Management and the NLC ROIP Sub-team to secure commitment to the ROI Process
 Co-led the creation of the FOR,SOR and the QSC Playbook
 A member of severalsub-teams that created the ROIP implementation tools, workshops and processes,and the
Performance Matrix Content for cycles one and two
 Gathered and implemented tool improvements for cycle two tools and processes
 Built trusting relationships with regional leaders through the implementation of the ROIP cycles
 Worked in small groups with functional leaders from around the world (Japan, Hong Kong, Germany, England) to
secure commitment for Global ROIP
 Assisted regional leadership with the implementation of the 800# customer feedback process
 Assisted regional leadership with the implementation of Service Enhancement
McDonald’s Corporation, Houston TX. 2000-2001
Wal*Mart Project Manager
 Led the successfully creation of a profitable McDonald’s in Wal*Mart Solution
 Partnered with the Oak Brook and regional development teams to fashion an equitable profit split
 Led with Wal*Mart partners to establish face to face training classes designed to teach a holistic approach to the
business
 Worked with suppliers to create a new look facility to drive traffic and improve brand image
 Licensed the venue with an expectation of driving the business
McDonald’s Corporation, Houston TX. 1998-2000
Operations ManagerMcOpCo
 Received the McOpCo Excellence Award in 1999 for balance between Sales Growth, QSC, People, and Profit
 Re-Greened the McOpCo Patch through strategically rebuilding, relocating and remodeling restaurants
 Instituted the General Manager Program to foster accelerated management and supervisor development to
enhance position stability
McDonald’s Corporation, Houston TX. 1977-1998
Various Operations Positions
 Field Service Manger 1995-1998
 Business Consultant 1991-1995
 Area Supervisor McOpCo 1989-1991
 Restaurant Salaried Positions 1985-1989
 Swing Manager 1980-1983
 Crew 1977-1980
Education 1983
Texas A&M University, College Station, TX.
Bachelor of Arts Marketing