Resume

1. KANDACE RHEA
KANDACERHEA@GMAIL.COM | 469-422-8657 | LINKEDIN: KANDACE RHEA
HUMAN RESOURCES BUSINESS PARTNER
Hands on proven business partner committed to driving bottom line profitability through employee
engagement. 14 plus years’ experience positively coaching, training and developing leaders through
message reinforcement and appropriate feedback.
Recruitment & Retention Strategies HR Policy & Procedures
Performance Management HRIS Technologies
Benefit Administration Employee Relations
HR Programs & Project Mgmt. FMLA|ADA|EEO|WC
Employee Training, Development & Leadership ADR| Mediation | Advocacy
PROFESSIONAL EXPERIENCE
Burlington Stores, Inc. – Plano, Texas 2012-2015
Regional Human Resources Manager
Served as a strategic business partner to Regional Vice President and staff, aligning HR Competencies with current
business trends in order to drive overall profitability. Supported 18 store locations, providing comprehensive HR
support in the areas of employee relations, talent acquisition & management, compensation, employment
law/compliance, benefits, organizational effectiveness, and learning & development.
• Coached Regional staff on leveraging analytics to collaboratively align messaging, performance manage,
coach & train opportunities. This resulted in 3 consecutive years of exceeding both financial objectives and
overall customer service expectations.
• Implementation of collaborative Retention plans by location resulted in significant reduction of turnover
for non-exempt employees as high as 40% in the majority of locations.
• Significantly impacted the talent acquisition and on boarding process for Store and Assistant Manager
Candidates. This was achieved through process enhancements developed with recruiter, regional staff and
store managers.
• Positively impacted employee engagement by achieving year over year growth of 7% through effective
communication guidance, improved allocation of labor through scheduling, and improved recognition
programs.
• Successfully lead Region through transition in HRIS support system, point system based Attendance
program and ELearning systems.

2. Kandace Rhea
Phone: 469-422-8657
Email: Kandacerhea@gmail.com
Best Buy Corporation 1998 – 2012
District HR Manager – Dallas, TX 2003 – 2012
Service Center HR Manager – Flower Mound, TX 2002 – 2003
Operations Manager – implemented new POS system in Territory 2001 – 2002
Operations Manager – Dallas, Plano, & Frisco, TX 1998 – 2001
Contributed to overall profitability by serving as a strong business partner to the District Manager and developing
strong relationships grounded in business and aligning with HR competencies with District Staff and Store
Leadership.
• Strengthened capabilities and ability to offer the best customer service by focus on the education and
training of new processes, products, and changes to current business practices. Increased awareness of
customer satisfaction by developing recognition program tied to individual performance.
• Increased managers’ coaching and performance feedback skills through on purpose training in the delivery
of clear written and oral communication to their direct reports.
• Increased retention of Leaders 32% through the facilitation of career development workshops enhancing
the future talent bench. Maintained rhythm of recruiting, interviewing and hiring the best talent.
Improved turnover of non-exempt employees with a reduction of 15% through working with Store
Leadership on individual market needs and acting quickly. Fiscal 2011 total Turnover was 39% that was
significantly below the company set goal of 60%.
• Improved employee engagement by 50%, through implementing Sunday morning round tables with myself
and the District Manager, an effective digital communication board in each store that brought awareness of
company benefit programs, promotions throughout the District, Birthday/Anniversaries and company
news.
• Served as human resource support and liaison to a key remote work force- Geek Squad Services leadership
in the DFW area, ensuring morale remained high and bridging gaps to ensure their connection to the bigger
team.
• Served as trainer for newly promoted/hired HR Managers throughout the Territory.
• Participated in company sponsored Women’s Leadership Program and chosen to mentor/coach 12 female
leaders throughout the company.
EDUCATION & CERTIFICATIONS
Brookhaven Community College – Associates in Business Management
SHRM – CP – May 2016
Workday HR Systems
TECHNOLOGY SKILLS
Proficient in Excel, Word, Power Point, Oracle, Discoverer, Workday, Staffworks, Hodes, Kenexa, Taleo