TERRY LA COMBE Certified Human Resources &Organizational Development Leader
KEY ATTRIBUTES• Visionary Strategist• Committed to Excellence in improving organizational performance and operational processes• Systems Thinker• Team Builder and Facilitator• Change Agent• Continuous and Quick Learner• High Achiever• Effective Communicator• Appreciates Diversity
HR & OD LEADER SUMMARY• > 15 years of in-depth experience• 10 years leadership experience• 5 years in corporate role supporting over 60 sites and 60,000 in Fortune 500 company• 10 years with one company• SPHR and DDI Master Trainer Certification• MPA and BBA academic degrees from University of Memphis• Microsoft Office software competence
CENTENNIAL MED CENTER (TENET) HUMAN RESOURCES DIRECTOR 5/2007 – 7/2009Led strategic and operational human capital initiatives for 118 bed hospital with over 500employees that included: recruitment, staffing, employee health, onboarding, performancemanagement, employee relations, compensation and benefits, training, quality improvement,documentation and retention.• Developed and implemented retention strategies that resulted in reducing overall turnover by 50% over 2 years.• Instituted employee recognition program.• Developed and facilitated training related to leadership development, new employee orientation, diversity awareness, team building, patient safety, quality improvement, customer service, on-the-job injuries, and HR processes.• Created preceptor program.• Led Employee Relations Committee.• Published monthly newsletter and inserted content on intranet SharePoint site.
TENET HEALTHCARE DIR OF EDUCATION SYSTEMS & PROCESSES 2/2002 – 5/2007Led, supported and facilitated implementation of enterprise-wide HR and learning initiatives.• Led support segment of enterprise-wide LMS implementation that resulted in over 1,000,000 completed courses in 5 years;.• Led American Heart Association HeartCode project and enterprise-wide implementation that resulted in training 8,000 individuals in less than 3 years with estimated savings of $570,000.• Led enterprise-wide Employee Engagement Survey process and developed post-survey action planning tools.• Designed standardized processes and tools for onboarding, annual education requirements, nursing medication test, competency management, and performance management.• Developed educator toolkit to support training needs assessment, curriculum development, training coordination, classroom delivery and program evaluation.• Validated presentation and facilitation skills for leadership development trainers.• Developed ILT and online training curriculum as needed.• Participated on talent management process team that included identification of competencies, 360o assessment, feedback, development plans, experiential learning, mentoring and succession planning.
SAINT FRANCIS HOSPITAL (TENET) DIRECTOR OF EDUCATION 11/1998 – 2/2002Developed and facilitated implementation of employee development and patient educationstrategies and supported HR initiatives with a team that included 9 clinicians for more than 2,000employees in 690 bed hospital.• Built and led a team to support learning and HR initiatives.• Coordinated and facilitated new employee orientation.• Developed hospital onboarding and competency processes.• Led Employee Satisfaction Team in Target 100 cultural change process.• Led cultural integration of foreign nurses that resulted in 60% retention after 10 years.• Created cultural diversity awareness training and attended Memphis Diversity Institute corporate facilitator training.• Led online education implementation.
OTHER ACHIEVEMENTS• Tennessee Quality Examiner for Tennessee Quality Award using Baldridge criteria; 1997.• Facilitated healthcare delivery performance improvement teams (UT Bowld Hospital).• Co-chaired Safety Committee. Member of Employee and Labor Relations Committee. Facilitated change management training for over 1,000 employees after significant RIF (Regional Medical Center at Memphis).• Created quality systems for ISO 9000 recognition (Tebco Manufacturing).• Co-led start up of manufacturing operation that achieved the highest profit margin among all divisions within the company after 18 months of operations (Tebco Plating).