Padmaja Samantara is a Project Engineer with over 2.5 years of experience in server administration and application deployment using tools like IBM Tivoli and Microsoft SCCM. She is currently working at Wipro Technologies deploying operating systems and applications to over 15,000 machines. Prior to this, she worked at Citi Bank administering Windows servers, troubleshooting hardware issues, and deploying applications via Tivoli Provisioning Manager. She holds an M.Sc. in Electronic Science and B.Sc. in Physics.

1. Padmaja Samantara
+91-9884663715| padmajasamantara22@gmail.com
OBJECTIVE
To pursue a highly challenging and diverse position, where I can apply my existing knowledge, creativity and to
strive for excellence in the same by maintaining consistency in my performance. To work in a challenging and
creative environment and effectively contribute towards the goals of the organization.
PROFESSIONAL SUMMARY
 Currently working as "Project Engineer" at Wipro Technologies Limited Chennai.
 Overall experience of 2.5 years in Windows server 2012,2008 and 2003.
 Expertise in implementing, deploying Applications, PatchesandUpdatesusing “IBM Tivoli and Microsoft
SCCM” tools.
EDUCATION QUALIFICATION:
 M.Sc in Electronic Science from Berhampur University, Odisha (2012-2014)
 B.Sc in Physics from Berhampur University, Odisha (2009-2012)
SKILLS SUMMARY:
 Server patching in IBM/Tivoli and SCCM 2007 & 2012
 Package creation and Application deployment through SCCM and IBM Tivoli
 AD group creation for Application and linking to SCCM
 Asset reports based on client’s requirements
 Asset Management
 Windows Administration (2012,2008,2003)
 Access / Rights in AD
 Backup Troubleshooting in Windows server
 Incident and Change management (SNOW tool)
 Hardware diagnosis of HP ,IBM and Dell physical severs

2.  Creating SOPs for routine operations and troubleshooting processes
Professional Experience:
Wipro Technologies Limited
Designation : Project Engineer (SCCM Admin)
Client : Thomas Cook
Duration : Feb-2016 to till now
PROJECT:
SCCM deployment tool in which we can deploy Operating Systems, Applications, Patches, Updates. The
version which I have handled and real time experience is SCCM 2007 and SCCM 2012.
Responsibilities:
 Managed Microsoft SCCM deployments in a large-scale global environment of 15000 + machines
oversaw deployments of large and complex applications targeted for mass audience.
 UAT testing of application installation on test machines before pushing the applications into the
production environment.
 Creating collection, based on the Software distribution and Software updates deployments.
 Analyzing Log files and resolving the issues at both SCCM server and Client side.
 Software Distribution through SCCM 2012 R2 server across all the desktops and servers in different
environment of Microsoft.
 Creating SCCM packages,advertisements and publishing applications to desktops using MSI and batch
file.
 Managing creation of application group in AD and linking it to the SCCM collection.
 Acquisition of patches from Microsoft Windows Service Updating Server (WSUS) in monthly basis and
importing into the Production environment.
 Monthly basis taking the Software Updates Compliance Report.
 Pull the reports based on the requirement of client.
 Troubleshooting the issues on applications in UAT and production environment.
 Migration of SCCM 2007 to 2012 R2.
 1E and Nomad Installation.
 Hardware and Software inventory related reporting and management.
 Installing SCCM clients through Client Push Installation method.

3.  Analyzing the SCCM client installation issues and providing the resolution with the help of Local
support team.
 Involved in KB documents in monthly basis for knowledge update.
Designation : Project Engineer
Client : CITI Bank
Duration : September-2014 to Jan-2016
PROJECT:
Windows Administration which includes Windows server 2012, 2008, 2003 on an environment including
VMware,Citrix, exchange infrastructure including virtual machines (VM) of more than 17000+ servers in North
America, EMEA, LATAM,APAC regions. IBM Tivoli deployment tool in which we can deploy Applications,
Patches,Updates. SCCM deployment tool for OS Deployment and Applications as well.
Responsibilities:
 Troubleshooting incidents on wintel servers and raising change requests for windows server 2012, 2008/
2003 OS, hardware issues.
 Troubleshooting hardware incidents for HP Proliant (DL580 G8, DL380 G8, BL460c G6 Server Blade),
and raising HP case as required.
 HP Smart array,BIOS, ILO, NIC firmware updates through TPM (Tivoli Provisioning Manager) through
change request process.
 Raising HP cases and coordinating with data center teams for server hardware issues as battery, disk
replacements, Memory Module replacement and H/W diagnosis.
 Monitoring the alerts generated from the system through ticketing tool. The tool used for alert generation,
IBM Tivoli Monitoring 5,6 (ITM)
 Post-build activities as per project requirements
 Installing required application software via Tivoli Provisioning Manager (TPM)
 Access / security management in Windows Active Directory .
 Worked on service requests such as user creation in AD and giving access to particular AD group.
 Acknowledge and resolving tickets within defined SLA time.
 Resolving the issues using ITIL best practices(Incident/change/Problem management)
 Reviewing the Event logs and escalating the incidents to top management and seeking justification
 Attending CAB calls and daily outage calls, Creating regular reports for management requirements.
 Supporting ongoing maintenance of Wintel infrastructure monitoring tools like
 Tivoli
 LMS

4.  Incident Management: Providing Wintel based support for servers, applications, infrastructure incident
tickets via SNOW.
 Participating in multi-disciplined troubleshooting teams.
 Providing remote support to the end users.
 Installed the customer provided the vendor msi on the test machines to check the flow of installation and
path of the shortcuts.
 Test the functionality of application after installed on the test machines.
 In case of any issues occurred during installation and reported it to the customer.
 Prepared the technical document with the details of dependencies, advanced parameters and os
compatibility.
 Installing required application software via Tivoli Provisioning Manager (TPM)
 UAT testing of application installation on test machines before pushing the applications into the
production environment.
 Managed Microsoft SCCM deployments in a large-scale global environment of 17000 + machines
oversaw deployments of large and complex applications targeted for mass audience.
TRAINING AND CERTIFICATION
 Acquired training on Microsoft SCCM 2012.
 Training on Windows Server Administration.
Personal Details
Name : Padmaja Samantara
Father Name : Bijaya Kumar Samantara
Date of Birth : 19-10-1991
Gender : Female
Marital Status : Single
Nationality : Indian
DECLARATION :
I hereby declare that all the above-furnished details are true to the best of my knowledge.
Padmaja Samantara