Dipu Kumar Ray is a Senior System Engineer at Infosys with over 2.6 years of experience managing Windows servers, Active Directory, VMware, and Citrix environments. He has experience working on projects for clients like Suncorp Group and Level(3)Communications, where he installed and configured servers, managed virtual infrastructures, and provided tier 1 and 2 technical support. He holds a Bachelor's degree in Electronics and Communication Engineering with honors and certifications in Windows administration, VMware, and Citrix XenApp.

1. Dipu Kumar Ray
+91-9130309827 mr.devroy@rediffmail.com
Objective
Seeking assignments in Software industry which channelize my technical potential by
providing me platform to develop new skills and enhance existing and give chance to
grow up as software professional in all sense in association with the organization
leading to mutual benefits.
Education
 BACHELOR OF TECHNOLOGY (ECE), 8.14 CGPA IN 2013 FROM WEST BENGAL UNIVERSITYOF
TECHNOLOGY, INDIA.
 HIGHER SECONDARY (12TH), 64.6%
WBCHSE, WEST BENGAL (2007-2009)
 SECONDARY (10TH), 70%
WBBSE, WEST BENGAL (2006-07).
Skills & Abilities
Windows Server Administration (Windows 2003,2008 & 2012), Active Directory, Physical
Server configuration(ILO, RSA, iDRAC), DFS and File Share System, DHCP, Windows
Support Tools, Windows cluster, VMware Administrator, Citrix, XenApp 6.0, Provisioning
Sevres, Microsoft Appv Client Microsoft applications virtualization, Image creation and
modification.
PROFESSIONAL EXPERIENCE:
Currently working as a Senior System Engineer in Infosys LTD with an experience of 2.6 years
PROJECT DESCRIPTION:
Project Title: Suncorp Group Limited
Client: Australian finance, insurance, and banking corporation
Duration: From August 2014- October 2015.
Description: Suncorp Group Limited is an Australian finance, insurance, and banking corporation
based in Brisbane, Queensland, Australia. It is one of Australia's largest banks (by combined lending
and deposits) and its largest general insurance group, formed on 1 December 1996 by the merger of
Suncorp, Metway Bank and the Queensland Industry Development Corporation (QIDC).

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Role and Responsibilities:
 Managing and solving tickets in Service Now, Remedy.
 Installation of all types of Microsoft Windows Operating Systems (2003/2008/2012 Servers)
 Installing applications Software (Tivoli, Symantec, Spunk etc.) under multi-platform
environments, deployment & monitoring Servers.
 Patching on prod and Non-prod environment servers.
 Troubleshooting Branch server down case within business hour time.
 Decommission of Virtual and Physical servers.
 Branch server refresh
 Disk space, RAM and CPU increase on Windows VMs.
 Maintenance of four Data Centers spread across Australia. Maintenance including Hardware
fault and arranging IBM and Dell vendors in coordination with Windows and Network teams.
 Installation & configuration of ESXi 5.0 on Dell and IBM Blade servers (M620, M710HD,
IBMHS22).
 In VMware, Monitoring and maintenance of over 10000 VMS (WINDOWS Server 2K8 & 2K12)
(PROD+NONPROD+DR) and 780 ESXi hosts (DELL+IBM).
 Provisioning new clusters, Cluster migration, Storage vMotion, Snapshot and Clone creation
P2V, V2V migrations, Patching and Firmware update on ESX hosts.
Project Title: Level(3)Communications
Client: American multinational telecommunications and Internet Service Provider Company
Duration: From December 2015 till date
Description: Level(3)Communications is an American multinational telecommunications and
Internet service provider company headquartered in Broomfield, Colorado. Level (3) Communications
is the largest competitive local exchange carrier (CLEC) and the second largest provider of fibre optic
internet access (based on coverage area) in the United States. It has more than 150 applications used
internally and externally as well. Our responsibility is 24*7 availability of these applications as some of
them are accessed by customers of Level (3) and are revenue-generating applications. We are
responsible for installation, Configuration, Monitoring, Deployments and troubleshooting of Production,
development and Test Environments.
Role and Responsibilities:
 Managing Windows server 2003/2008/2012, Active directory, DNS, DHCP ,FTP, Windows
Cluster trouble shooting, Citrix XenApp 6.0
 Managing Provisioning servers, Migration of Provisioning servers from 6.0 to 7.6
 Working in an environment with Microsoft Appv Implemented, troubleshooting Appv Issues
with citrix servers, Installation of Appv Client on citrix servers, issues with Appv client.
 Provided Tier 1and Tier 2 technical support.
 Problem and incident management
 Administration of Windows and responsible for Installation, Configuration, Monitoring,
Deployments, Automation and troubleshooting of Production and Test Environments of
windows 2003/2008/2012 server, Active Directory, Domain controller.
 Installation and configuration of DHCP.
 Creating FTP account, Service Account, Security groups.

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 Configuring and basic troubleshooting of Microsoft Outlook. Setting up and maintaining
New/Old employees account on Active Directory and Regional Server (Local Drive and Home
share).
 Deployed performance enhancing/monitoring tools.
 File server (DFS) management (Folder creation, deletion, access rights and permission).
 Arranging email account access and Distribution list access to Employees according to
requirement.
 Ensuring the employee’s personal folders on severs are arranged properly.
 Disc clean up activity on all the physical and Virtual server’s.
 Providing Admin and RDP permission to the user’s in the server.
 Administration of Physical and Virtual Servers placed at different regional location through ILO,
VM and RDC.
 Assisting employees with all the system and network related issues.
 Working on Request, Incidents, change and tasks through Remedy/Service Now and closing
calls within the defined SLA.
 Updating servers with latest hot fixes, security updates and remediate software distribution
failures and to eliminate the problems that cause those failures through Opsware and SCCM.
 Preparing monthly work status report, updating technology specific documents and creating
new SOP’s on new Technologies introduced by Client.
 Handling monthly-integrated code release, Infrastructure release and GCR.
 Documented the new Windows server settings that have been applied to the network
Certification and Training:
 Windows Administrator and VMware training & CITRIX XENAPP 6.5/7.5 training at Infosys
Pune
 HTML5 using java script and CSS3
 Networking- CCNA from IIJT (Kolkata)
Rewards and Appreciation:
 Got appreciation from client CEO, senior director and Infosys offshore/onsite managers.
 Published several Knowledge sharing documents in Infosys Knowledge Management system.
 Nominated for outstanding work with MVP (Most valuable player) award for 2015 from my
organization.
 Adhered to the ITIL Process, obtained appreciations for achieving 100% SLA for 4 straight
consecutive weeks.

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PERSONAL INFORMATION:
Name : Dipu Kumar Ray
Date of Birth : 26th March 1992
Gender : Male
Marital Status : Single
Nationality : Indian
Languages : English, Hindi, Bengali
Strengths : Innovative, Hard Working and Punctual
Phone : 9130309827
Email : mr.devroy@rediffmail.com
Address : A-602, Verve Society, Bhumkar Chowk, Wakad, 411057
Place : Pune, Maharashtra