This resume summarizes the qualifications and experience of Prasant Chettri, a Microsoft and VMware certified engineer with over 12 years of experience in Windows systems administration, networking, and virtualization. He has extensive experience with technologies like Active Directory, Exchange, Hyper-V, VMware vSphere, and storage solutions from NetApp, HP, and Dell. Recent projects include Exchange migrations, VMware View desktop deployments, and SQL and SharePoint implementations. He is proficient in technologies, tools, and concepts related to Windows servers, networking, virtualization, desktop management, and backup/recovery solutions.

1. 1
Confidential Resume of
Prasant Chettri
Submission Summary
A Microsoft and VMware Certified Engineer with over 12 years’ experience in Windows and
Network experience to include an extensive background in Active Directory Administration.
Experience includes:
 WIM imaging, direct deployment and deployment with WDS and SCCM.
 Netapp 7-mode and cluster
 Windows Systems Infrastructure Administration and Windows Active Directory, Exchange.
 Symantec BE, Symantec EPM, Nova backup, Storage Craft, Vipre Enterprise.
 Hyper-V Cluster, Dell, HP and Left hand SAN management and Firewall
(WatchGuard/SonicWALL)
 VMware, VCOPS, VUM, VDP 6, ESXi, VMware server virtualization, VMware VDI, Network
and storage management,
 Deployment of software and packages using Unicenter deployment tool and SCCM 2007.
 Report generation of systems and software from inventory report using Unicenter deployment
tool and SCCM 2007.
 Working on software deployment, patch update and package deployment project, which
including the daily rollout of report and pending report.
 Supporting applications, OS, servers, deployment, installation and configuration of
Windows/Unix based applications, database, training and development applications.
 Supporting L2/ L3 Task in Active Directory System Engineering, Windows Administrator, and
Infrastructure System Architecture.
 Bit locker encryption, NPS policy deployment.
 Desktop virtualization and Outlook 365 Project.
Requirement Specific:
 Software Delivery/Release to production 3 Years
 CISCO, Brocade switches, firewall, routers, phone systems 2 years
 Windows Servers and Active Directory 8 years
 VMware administration 4 years
 Microsoft DOS and Batch scripting 13 Years
 Windows 7 OS and application break/fix expertise 10+ Years
 SCCM 2007/2012 for desktop and server deployment 6 Months
 Enterprise installation scripting experience - MSI, SMS 1 Year SMS/Unicenter
2 Years MSI
Core Qualifications
Operating Systems &Server: Windows XP, Windows 7, CentOS, Yosemite, El Capitan,
Windows 2000 & 2003, Win 2008
Devices:LAN printer, Desktop Printers, Plotters, Projector, Blackberry, IPAD, Desktop, WYSE
terminals, ECG, UV, HP servers, SonicWALL firewall, Fortinet, WatchGuard
Windows Services:MBR fix, System recovery, WIM imaging for Windows 7 and XP, ADS,
DNS, DHCP, Wins, Exchange 2003, 2007, 2010, 2013, Office365 Essentials/Premium/Plus,
ADFS, Directory Sync, WSUS
Network Protocols: Fibre Channel, ISCSI, SNMP, TCP/IP, FTP, Telnet, SMTP, Pop3
Network Devices: Patch panel, Ethernet Switches. ISCI San Concepts, LAN/WAN, cabling,
patch panel, connections, Telephony support for CISCO phones, Nice servers
Server Hardware: IBM X-Series, Dell servers, HP storage and Dell SAN, Dell Tape Drives,
NAS drives

2. 2
Virtual Infrastructure Technology: VMware desktop virtualization, ESXi 4.5, 5. 5.5, VCenter
(FA clusters and HA), Storage, VComposer, VConnecter and SQL Administration.
Ticketing Tools: USD, Remedy, HPSM and Connectwise
Professional Experience
FABCOM (June 2015 – Present) – IT Manager and Sr. System Admin
Exchange migration 2007 to 2013, Exchange DAG deployment with single witness file server
and two Exchange DAG members.
Configured and supported WatchGuard firewall and Brocade switches stack – Created
firewall policy for web server, SSL VPN access and restricted guest VPN access using both
packet filter and HTTP proxy policy to stop SQL injection attacks using IPS.
Configured and setup LACP for aggregated multi-pathing of Vkernel and storage network
using two 10 gig network adaptor from server, switch and Netapp FAS 2554.
Installed new HP Gen8 ProLiant servers with ESX 5.5 and recently upgraded to ESX 6 and
now ESX 6 update 1. Configured ISCSI volumes, using On-system manager and shell
session in Netapp Ontap 8.1 OS.
Upgrade ESX 4 to 5.5 using Veeam backup of VM and restored them on upgraded ESX
environment.
Created aggregate and ISCSI LUN with snap mirroring to publish in ESX host.
Created NFS storage drive though Centos OS 7 and published NFS share to create VDP
appliance in VMware. Applied LACP Centos server for throughput and failover.
Installed and deployed SQL 2012, SharePoint 2013 and SCOM.
Enabled DFRS and migrated SYSVOL replication
Setup mirror port for LANGUARDIAN to monitor network.
Created policy using Desktop central for MAC based systems and joined El Capitan and
Yosemite to domain.
Setup and configured Database availability group for Exchange 2013 and software based HA
for CAS role.
Network Engineer (Windows / VMware)
Upproductivity and Kinetik-IT
December 2013 – June 1, 2015.
 Support and medium client business server for Windows Server. VMware/VDI infrastructure
support, backup and storage. Exchange 2007 and 2010 support, firewall
(Fortinet/SonicWALL). Primary medium size client are Institute of Supply and Manage
(Educational and certification), Innovion (Foundry and Microchip wafer manufacturing plant),
Lincoln Laser (Laser manufacturing plant) and including list of other small business clients.
 Schedule task of monitoring and maintaining Exchange Servers, Windows Servers, backup
systems (Symantec BE, Nova backup, Quadrick backup solutions, StorageCraft), Anti-Virus
solution (Trend-Micro, SEPM, Vipre), VMware servers and VDI administration, live migrations
of servers on non-cluster 2012 servers and clustered 2008 servers and VMotion of host and
storage on ESX based clients, storage administration, firewall.
 Project (Innovion) - Migration on Exchange 2003 to 2010 for a client office based in two sites
San Jose and Phoenix and mail access from Phoenix, WSUS migration, external DNS
migration, VPN server setup with MS Remote Routing. Migrated Host server and Exchange
VM to San Jose site. Made sure Exchange talks to new DC and GC on that site and made
necessary changes to external DNS for forward and reverse lookup, Fil server and Printer
server migration, DFS root and target migration. Upgraded Symantec Backup Exec from
2012 to 2014 and updated database and redeployed agent on all servers. Upgraded SEPM
from 2010 to 2012 and deployed agent on all workstations.

3. 3
 Project (ISM) - VMware LUN allocation from SAN using HP left hand and HP centralized
storage management, Recreated cluster and host again after fixing name resolution issue
and enable fully automated VM cluster, renamed cluster to enable VMware view desktop pool
editing feature, refreshed images for pool and created new replica. Installed and upgrade
Directory sync server to 64 bit 2008 for Office365. Fixed ADFS issues by fixing replication
issues on ADFS servers renewed the SSL certificate on ADFS server to address SSL and
SSO on VDI infrastructure.
 Setup RAID 5 and 10 and Installed new server 2012 with hyper to installed file server and
SQL VM
 Project (Bella fresh) - Fixed Active directory sites replication issue and net login issues on
computers based in two sites Texas and Phoenix. Created sites and subnet in AD sites and
services in AD and created script using sysinternal PXE tool to enable netlog on all
workstations.
 Project (Cereus graphics) - Fixed cluster disk issue by stopping cluster services and
rebooting SAN from Dell storage management. Performed live migration of machine on three
node hyperV host and moved them back after fixing the host01 issue on hyper-V cluster of
three nodes with shared disk from Dell SAN storage, Re-provisioned TS server and
resources for TS session.
 Project (Copper State) - Fixed auto discover exchange pop up by applying new public SSL
cert to resolve four names.
 Project (ClimaptePro) – Seize AD from crashed server and moved FSMO roles to primary
host machine. Restored second sever from old backup and joined it as member server to
restart SQL services on crashed server.
 Arizona Reproductive Service – Deployed 20 Wyse terminals, setup ESX 5.5. VCenter and
VComposer for fixed pool of desktop with Essentials and 10 seat concurrent license for VDI.
Associate Consultant
HCL
May 2013 - August 2013
 Worked with transformation and transition for documenting information about AD structure
and migration.
 Prepared questionnaire for knowledge transfer about AD structure, replication, sites, trusts
etc, Listing of GC server in existing environment and bridgehead servers in different site.
Worked with VM team for preparing documentation on P2V of existing DC and upgrading DC
to Windows 2008 and Windows 2012 for 24 DC locations in four datacenter and few all-
purpose servers in branch offices and sites.
 Attended continuous meeting with asset management team working with SNOW report for
count of assets, transformation team to keep track of hardware lab/ datacenter to connect to
client network remotely. Also, conducted weekly training for AD, DNS, DHCP, Sites, Trust,
Group policy & preference and templates for new hire.
 Meeting with asset management team, internal management for inputs on increasing
availability, performance, scalability and the security of existing infrastructure. Analysis of
SAD report for storage (EMC VNS series and HP storage), P2V migration of VM and upgrade
to Windows 2012, listing of assets for migrating to 2012.
Senior System Engineer
CSC
May 2007 – December2012
Toyota Financial Project: June 2010 – December 2012
 Software deployments, O/S deployments using Windows deployment feature of SCCM and
patch management with WSUS feature of SCCM, monitoring asset with SCCM 2007.

4. 4
 On site inventory update, data center operations, recycling and de-banning of old systems
and servers VM issue, support
of client application and O/S, deployed 500 VM desktops and servers.
 Analyze, troubleshoot, and manage projects to resolve a broad scope of technical challenges
for clients using Citrix
based applications, RAS server, server print queue management and migration.
 Active Directory support for group policy object, bulk migration of objects, maintenance of
Active Directory, Mail box and
DL, Print queue management, Data access management, Administrating Data access and
shared location using Distributed file system interface.
 VM support and migration using VSphere client and web
interface, Support for all web based application, Thinapps , AS400 applications and database
applications.
VDI setup and support for WYSE terminal, deploying images of WYSE terminal. Deployment
of SSO solution on VDI infrastructure and profile synching.
 Conference calls and meetings with Asset management team, Recycling vendors, Manager
at client location, Change Management team, Service desk lead, Application team, SRT for
critical service restoration and to implement solutions and deliver services based on ITIL
framework.
 Desktop virtualization with ESXi and deployment and imaging of 500 WYSE terminals,
Migration of mail servers from Lotus notes 7 to Outlook 2010.
Configured and implemented scripts for printer mapping, drive mapping,
 Worked with VB script, batch files and PowerShell to automate application launch, profile
setup, printer mapping and thin apps deployment.
Project and assignment:
 Desktop virtualization with ESXi and deployment and imaging of 500 WYSE terminal,
 Migration of mail servers from Lotus notes 7 to Outlook 2010.
 Configured and implemented scripts for printer mapping, drive mapping, Outlook training ID
deployment of training WYSE terminal and profile cleaning script on break room and training
room computers.
 Found and resolved firewall and port issues with vendor based application like Nice, FedEx
and assisted network and firewall team to correct the issue.
 Deployed Thinapps for legacy applications, which were not working after IE version upgrade.
 Worked with networking and cabling vendor for reconfiguring VLAN, moving network printer
and devices for building maintenance and upgrade work for five consecutive weekends.
National Grid: May 2007 – June 2010
 Remote troubleshooting of applications issues, O/S issues, access issues. Lotus Notes
issues.
 Configuration of network print queue and access management of fire, printer, mail boxes.
 Creation of mailboxes, DL, user accounts, shared folders, roaming profile, home drives.
 Reporting of AD user accounts and objects using CSCVDE export and modification using
LDIFDE scripts.
 Deployment of software and packages using Unicenter deployment tool and troubleshoot
issues that were documented on ticket system.
 Report generation of systems and software from inventory report using Unicenter deployment
tool.
 Monitoring DCHP scopes and the lease on DHCP server and fixing Name resolution issues
on clients.
 Worked on migration of home drive and user’s profile.
 Worked on software deployment, patch update and package deployment project, which
including the daily rollout of report and pending report.

5. 5
Project and assignment:
 Migration of user mailboxes and shared mailboxes.
 Migration of home drive and network drives, Configuring Citrix Client.
 Deployed and upgraded Ellipse in 3000+computers for project billing and received certificate
of acknowledgement from client Operation Director.
 Worked in collaboration with Server Management Team, Storage team to minimize the risk of
data losses and network connectivity whilst substantial amount of network share where
migrated. The recovery “Project of migration” was acknowledged by service delivery manager
 Effective and on time completion of the project billed of Mims mass application update-roll out
patches, incorporating patches and solution from Software deployment team.
Accomplishments:
 Deployed and upgraded Ellipse in 3000+computers for project billing and received certificate
of acknowledgement from client Operation Director.
 Effective and on time completion of the project billed of Mims mass application update-roll out
patches, incorporating patches and solution from software deployment team.
 VM migration at client location in the year 2011. Completed all the migrations from physical
desktop to VMs by transferring profile for desktop system and P2V for three APS servers.
Access Admin and SD Analyst
Fidelity Investment India
August 2005 - May 2007
 Remote support for users in India and Europe.
 Analytical review of AS400 applications, SAP, VPN client, web application and a wide range
of critical finance applications (Asset Management application), Outlook OST, PST, mailbox
restoration and liaising with other support team for attaining resolution in time.
 Active Directory – managing user account, group accounts, email accounts, contacts, profile
and shared drive management.
 Handling phone calls and email from internal users and logging correspondence and
criticality on internal ticketing database.
 Facilitated support for new clientele (COLT) for the automated financial tool developed and
distributed by FIL. Documented support manual and client process during the course of
support and problem solving.
 Facilitated knowledge transfer with the aid of documents and presentation to increase the
support strength for new project.
Trainings attended at work:
 Off-site training about various aspects of verbal and non-verbal communication (September
2005, Maneswar)
 Franklin Covey – Seven Habits training (December, 2005 at Hotel Hilton)
Senior Technical Support Officer
Convergys, India
August 2003 – August 2005
 Managing the entire environment such as user data installing and administrating Windows
2000 and Windows 2003
 Worked on Microsoft client support for Small Business Server 2000 for resolving issue related
to boot issue networking, installation and directory services. Contributed inputs on Microsoft
knowledge base for linear and logical troubleshooting.
 Windows XP support for boot issue, driver issue, manual recovery of XP using system hive,
repair of master boot record. Attended OS support calls transferred and escalated by OEM
support like Dell, Compaq and HP partners of Microsoft for boot issue and registry fixes.

6. 6
 For a year, worked on IBM project to support IBM client and users interfacing with lotus notes
and connecting to DOMINOS sever. Additional support included basic infrastructure of AS400
and print queue management
 Vendors for early and effective resolution.
 Received a performance acknowledgement “Power of US” card from VP of IBM office.
 Documented series of effective resolutions for internal Microsoft Knowledge database.
 Attended escalation calls for Microsoft XP support.
 Selected among the members of fourteen staff for supporting Windows 2000 Professional
SBS project and succeeded in attaining 98% customer satisfaction in the first three months of
inception.
Job Training:
 Trained in Lotus Notes application and connectivity issue and AS400 interface.
 Cross trained and transitioned to Microsoft Windows XP and Windows 2000 Professional
O/S, LAN and WAN for CISCO
Education / Training
University Of West Bengal
Bachelor of Commerce (B.COM)
Periyar University
Completed Post Graduate Diploma in Computer APP
Professional Certifications:
 Microsoft Certified Technology Specialist (MCTS) 2008 and MCSA 2008
 Microsoft Certified System Engineer (MCSE) (MCSA) 2003
 VCP 5 certified (VMware VSphere: Install, Configure and Manage [V 5.1]
 VCAW510: VCA-WM
 VCAD510: VCA-DCV
 VMware Certified Associate – Data Center Virtualization
 ITIL V3 Foundation
 Diploma in Computers V-Tech Academy, affiliated to Sikkim Computers India
 Crash course certification in UNIX and C++ from SSI