Hemalatha has over 6 years of experience as a middleware administrator supporting IBM WebSphere Application Server, MQ, and DataPower environments. She has extensive experience installing, configuring, troubleshooting and maintaining middleware for banking, insurance, and financial clients. Hemalatha holds certifications in IBM WebSphere Application Server Network Deployment and ITIL processes. She is proficient in UNIX, application servers, tools like ServiceNow and Quality Center, and programming languages like Java.

1. Hemalatha A
Mail Id: hemapranaya01@gmail.com
Contact No: +919008716668
Experience summary:
 Working on IBM Web Sphere Application Server, 6.1, 7.0 and 8 environments.
 Working on MQ version 7.
 Working on Datapower.
 Good knowledge in J2EE Fundamentals and ITIL Process.
 Ability to handle tasks independently and also a good team player
 Strong analytical skills and problem solving approach.
 Good communication and inter-personal skills.
 Self-motivated, quick learner, willingness to adapt to new challenges and new technologies.
 Externally Certified in IBM WAS Network Deployment- Core Administration, Version 8.
Professional summary:
Organization: Cognizant Technology Solutions
Tenure : July 7th 2012 – April 17th
2015
Designation: Senior System Executive
Technology: Web Sphere Application Server 6.1/7.0/8,Websphere MQ server 7.0,Datapower XI50
Role: Middleware Administrator- Application Infrastructure Support
Technical Skills:
Operating Systems Windows 7,UNIX
Application Servers Web Sphere Application Server (V6.1,7.0 and 8.0)
Tools Service Now, HPSM,Quality Center
Training Websphere Application Server (v8.0),Websphere MQ server (v7.0),
WebSphere DataPower Integration Appliance XI50
Education and Certifications:
 Completed External IBM WAS Network Deployment Core Adminitration Version 8.0 certificate.
 Cognizant Certified Professional in ITIL v3 in 2013.
 Successfully completed Brainbench in Unix administration in 2014.
 Completed Bachelor Of Technology in Information Technology from Sriram Engineering college
Affiliated to Anna University in May 2011 with 76% .

2. Professional – Project Experience 1:
DISCOVER Banking and Financial Services
Technology UNIX(AIX and LINUX), IBM Web Sphere Application Server 6.1/8,IBM Websphere
MQ server v7.0, WebSphere DataPower Integration Appliance XI50.
Project
Abstract
Discover Banking and Financial Services is the third largest credit card Bank in the US.
This needs high quality IT infrastructure and its maintenance. The project is an
environment up gradation project along with setting up of environment for new modules
in Bank. Client is undergoing a phase of upgrading the existing IT infrastructure to be
compliant with the latest technology changes, in line with this there has been lot of
upgrades to the existing software’s and new software’s are being introduced to the
environment. This needs knowledge in Middleware technology area with respect to the
architecture of the current systems and business logic. The scope of this project in
client's infrastructure as per ITIL framework such as Change management, Release
management, Incident management, Problem management.
Project Role  Web Sphere Application server (WAS)/ND administration and Working
experience with Admin Consoles
 Setting up of Datapower environment for webservice calls from WAS
 Configuring MQ servers to communicate with applications running in Websphere
Application Server.
 Working experience in Production Assurance,Development and QA environments.
 Installation, Configuration, administration and troubleshooting issues WAS
Application servers 6.1/7.0/8
 Setting up environments for the deployment of J2EE applications in Application
Servers.
 Configuring of Application Servers to communicate with database and MQ
 Troubleshooting Application Server start-up issues, Java code defects after
deployment, & class path issues.
 Problem Determination through the log files (JVM Logs).
 Troubleshooting MQ issues with queues, queue connection factories, listeners and
channels
 Troubleshooting the datapower environment for issues
 Knowledge of ITIL process (incident management, change management and
problem management)
 Tuning the performance of WAS as per the monitored results
 Working with Apache and Tomcat

3. Other Roles  Mentoring the new comers in the team on the process and the technologies used.
 In-charge for the daily, weekly and monthly dashboards of the team reported to the
client
Professional – Project Experience 2:
AAA CSAA Insurance Group
Technology UNIX(AIX and LINUX), IBM Web Sphere Application Server 6.1,Informatica
Workflow Manager 9.1, Jenkins, SQL Developer
Project
Abstract
AAA insurance is American Automobile Association life insurance project, offering
competitive life insurance and annuity products.
Part of Environment management offshore Application support team and handling the
application and performing deployments using the WAS 6.0 tool.
Adding to it, we were co-ordinating with the post production and pre-production
activities and assisting the clients during trouble shooting in our application.
Have played the role of a coordinator between the development, database,QA and AAA
Client.
Project Role  Handled Application Support using websphere application server and assisting the
clients during the troubleshooting issues.
 Hands on experience in Informatica Tool 9.1 for deploying xmls.
 Responsible for reviewing the enhancements/bug fixes and providing technical
help to teams in handling database tasks – SQL queries
 Setting up environments for the deployment of J2EE applications in Application
Servers.
 Problem Determination through the log files (JVM Logs).
 Providing a regular update on the incidents that had been raised on the applications
and also providing the resolutions on time to the onsite as well as the offshore
team.
 Co-ordinating in setting up calls with Clients and onsite team members for weekly
reviews in order to synchronize the activities performed.
 Assembled and Deployed the application in staging, in productions, following
change management practices.
 Using UNIX commands to monitor and tune system to make sure of the optimum
level of the performance
 Hands on shell scripting for basic automation purpose.
 Knowledge of ITIL process (incident management, change management and
problem management)
Other Roles  Knowledge transfer to the new comers in the team on the process and the
technologies used.

4.  In-charge for the daily, weekly and monthly client calls set up for the Offshore and
Onshore sync up in the business process.
 Extended Support in the Operations Maturity Framework activities and the Project
Management Review of the team
Personal Profile:
Marital Status: Married
Nationality: Indian
Language Known: English, Tamil
Date of Birth: 01-Aug-1989
Awards and Appreciations
 Nominated for the “Best Team” in Offshore support during the client visit in the year 2014.
 Nominated for “Best Employee” award-Cognizant IT IS Practice