Chike Amazu has over 15 years of experience in application discovery, packaging, and deployment. He has worked on large projects for organizations like Croydon Council, English Heritage, and Bournemouth University to virtualize and deploy hundreds of applications. He has extensive experience using tools like App-V, SCCM, and Citrix for application packaging and distribution.

1. Chike Amazu
Application Discovery & Packaging Engineer - Croydon Council
London - Email me on Indeed: indeed.com/r/Chike-Amazu/7c2ed3661b16ee71
An eCRB, BPSS, & CSCS Cleared, experienced and versatile IT professional with over 15 year's commercial
experience in an NT/NetWare & Active Directory environment. A graduate Engineer, Certified Novell
Administrator (CNA), Cisco Certified Network Associate (CCNA), ISEB & ITIL certified, Microsoft Certified
Technology Specialist (MCTS) in System Center Configuration Manager (SCCM), Microsoft Certified IT
Professional (MCITP) in Windows 7, Microsoft Certified Systems Engineer (MCSE), Citrix Certified Associate
(CCA) XenApp6 & XenDesktop5 with excellent knowledge of Citrix, Windows10, Windows 7, Vista, XP
Professional, […] Professional/Server, NT4 server/workstation, NetWare 4.1x, a very good working knowledge
of NetWare 5.x & 6.x, Windows 3.11, 95, & 98 and major aspects of computer hardware installations,
configuration and upgrades. An excellent team player and also accustomed to working on own initiative in
a variety of disciplines. Excellent communication skills with a positive, cheerful approach even when under
pressure and with very good attention to detail. Well accustomed to embracing change and complexity.
Willing to relocate: Anywhere
WORK EXPERIENCE
Application Discovery & Packaging Engineer
Croydon Council - April 2016 to Present
Responsibilities:
• I rejoined this assignment when UAT started to help with remediation and make the final push to an ongoing
Windows 10 transformation project with Croydon Council which is to deliver over 700 virtualized/packaged
applications to over 3000 users into two key platforms, a Windows 10 platform for standard laptops/desktops
and a Windows Server 2012, Citrix XenApp & XenDesktop7.5 platform using App-V 5.0SP3 & 5.1, Flexera
Admin Studio/Install Shield, SCCM 2012 & APPV Management Server 2012
• I carried out thorough discovery for OTS and council bespoke applications which included consulting with end
users to gather application details, by reviewing App DNA results and using all exhaustive measures including,
but not limited to Microsoft & internet blogs to resolve issues conclusively, worked with various business units
to investigate application installation procedures, pre-requisites and dependencies.
• Based on the outcome of the discovery the applications were either Sequenced , MSI repackaged or
earmarked for Auto Deployment (response file or command line installs)
• I then used the gathered information to create a standard discovery document which outlined application
details, name, version, vendor, dependencies, platform compatibility, source file location, license requirements,
installation procedures, client contacts, etc.
• Packaged and sequenced applications while adhering to strict company standards
• Created interdependencies between virtual applications and carried out my standalone smoke by creating
connection groups and publishing my new apps in APP-V Commander, or in APPV Management Server for
full UAT testing.
• Created Step by step Application sequencing instructions in the form of user guides for each application to
help with knowledge transfer to the permanent members of staff that will be responsible for ongoing support.
• Converting MSI packages developed for the current XP environment to virtual packages for the new Windows
10 and Citrix environment
• Setting up both query and none query based collections in SCCM for software distribution
• Advertising the standard applications & assigning them to the Windows 10 clients

2. • Creating custom actions & transforms (MST's) using Orca, Admin Studio/Install Shield and applying them
to vendor MSI packages
• Carried out peer reviews, QA's while validating Msi's and resolving ICE errors
• Created a detailed word document detailing remediation work I had carried out on various applications to help
with knowledge transfer to the other members of the team /permanent members of staff that will be responsible
for ongoing support and may also need to carry out remediation activities to other applications when they are
tested.
Application Discovery Analyst
Ince-in-Makerfield - February 2016 to April 2016
Employer: INCE & Co International Law Firm
Responsibilities:
• This short assignment was to discover only 30 core/ none core applications that were to be packaged/
sequenced for a Proof of Concept (POC) in preparation for a companywide Windows 10 rollout to a
mixed virtualized Citrix XenApp and APPV5environment. Core applications included, Interwoven Document
Management Systems , Elite Billing software and Big Hand digital dictation software
• As an applications analyst I had to understand the needs and practices of the business and how they
translated in to application delivery. I worked closely with users to understand their needs and the way they
interact with desktop applications. I then carried out testing of new core/none core desktop and updated
desktop applications, to ensure they meet the requirements, and can be rolled out successfully across the firm.
• I carried out a thorough discovery for all 30 applications which included but not limited to using the new Dell
Change Base tool to determine application RAG compatibility status with Windows 10, consulting with end
users to gather application details, worked with various business units to investigate application installation
procedures, pre-requisites and dependencies while working to company standards.
• Used the gathered information to create a standard discovery document which outlined application details
like name, version, vendor, dependencies, platform compatibility, source file location, license requirements,
installation procedures, client contacts, etc. and updated the DMS (The company Document Management
System) prior to handing them over to the packaging team for packaging
• Coordinated User Groups and Pilot Groups as part of UAT, booked appointments and carried out UAT testing
with end users for all packaged/sequenced applications prior to getting signoff and arranged retests where
necessary.
• Took ownership of fault calls logged on Service Now ( INCE & Co's help desk fault logging system ) while
troubleshooting , and following them through to a logical conclusion in order to obtain final approval and client
sign off
Application Discovery & Packaging Engineer
Croydon Council - December 2015 to February 2016
CAPITA IT Services)
Responsibilities:
• I joined this assignment as an extra resource to help make the final push to an ongoing Windows 10
transformation project with Croydon Council which is to deliver over 700 virtualized/packaged applications to
over 3000 users into two key platforms, a Windows 10 platform for standard laptops/desktops and a Windows
Server 2012, Citrix XenApp & XenDesktop7.5 platform using App-V 5.0SP3 & 5.1, Flexera Admin Studio/Install
Shield, SCCM 2012 & APPV Management Server 2012
• I carried out thorough discovery for OTS and council bespoke applications which included consulting with end
users to gather application details, by reviewing App DNA results and using all exhaustive measures including,
but not limited to Microsoft & internet blogs to resolve issues conclusively, worked with various business units
to investigate application installation procedures, pre-requisites and dependencies.

3. • Based on the outcome of the discovery the applications were either Sequenced , MSI repackaged or
earmarked for Auto Deployment (response file or command line installs)
• I then used the gathered information to create a standard discovery document which outlined application
details, name, version, vendor, dependencies, platform compatibility, source file location, license requirements,
installation procedures, client contacts, etc.
• Packaged and sequenced applications while adhering to strict company standards
• Created interdependencies between virtual applications and carried out my standalone smoke by creating
connection groups and publishing my new apps in APP-V Commander, or in APPV Management Server for
full UAT testing.
• Created Step by step Application sequencing instructions in the form of user guides for each application to
help with knowledge transfer to the permanent members of staff that will be responsible for ongoing support.
• Converting MSI packages developed for the current XP environment to virtual packages for the new Windows
10 and Citrix environment
• Setting up both query and none query based collections in SCCM for software distribution
• Advertising the standard applications & assigning them to the Windows 10 clients
• Creating custom actions & transforms (MST's) using Orca, Admin Studio/Install Shield and applying them
to vendor MSI packages
• Carried out peer reviews, QA's while validating Msi's and resolving ICE errors
• Created a detailed word document detailing remediation work I had carried out on various applications to help
with knowledge transfer to the other members of the team /permanent members of staff that will be responsible
for ongoing support and may also need to carry out remediation activities to other applications when they are
tested.
Application Packager
Bournemouth University - August 2015 to November 2015
Responsibilities:
• Any Application, Anywhere, Anytime (AAAA) is an ongoing project to reposition Bournemouth University's
current desktop, laptop & other device services, with a guiding principle of moving to providing any application
anywhere anytime on a near BYOD basis in support of the estate's vision for shared spaces and a model that
can cater for and support the varying needs of students from different faculties and courses using those shared
spaces as well as the capability for students to have a personalised environment that follows them from device
to device eventually allowing both staff and students to seamlessly login to any device on campus and receive
their personalised environment and access any application that has been assigned to them. This involved the
sequencing & repackaging of more than 600 bespoke/OTS applications (including MS Office 2013, Siemens
NX10, Adobe Speed Grade, Audacity, Psychology Experiment Builder, Eco Materials Adviser, etc.) for a mixed
device VDI environment using App-V Sequencer 5.0 SP3, Flexera Admin Studio/Install Shield 11.x, and using
SCCM, APP-V Commander & App-V Management Server for application distribution.
• Participated in daily Scrum/Agile team meetings which provided daily updates on progress and issues to
the Project Manager
• Carried out thorough application discovery, talking to champion users, application owners and vendors alike
to find out detailed information about applications (i.e. installation instructions, version, dependencies, licensing
mode, source file location, ODBC' etc.) and also researching the internet for information on all the applications.
• Packaged and sequenced applications while adhering to strict company standards.
• Creating custom actions & transforms (MST's) using Orca and , Flexera Admin Studio/Install Shield and
applying them to vendor MSI packages
• Carried out QA while validating Msi's and resolving ICE errors
• Created interdependencies between virtual applications by creating connection groups in APP-V
Commander

4. • Deploying of new packages to VM's either by standalone virtual msi installation, APP-V Commander, APP-V
Management Server, or SCCM and testing them against Bournemouth University defined scenarios, standards
and test scripts prior to sending them for UAT
• Carried out fix on UAT failures and retested packaged apps were necessary
• Created Step by step application sequencing recipes for each application to help with knowledge transfer
and to give guidance to subsequent packagers that may be responsible for BAU.
• Used VMware User Environment Manager (UEM) profiler to create a UEM Server foot print, capture
application specific flex configuration files and predefined user profile settings then exported same to the central
repository thus allowing me to set the initial configuration state of each application.
Application Discovery & Packaging Engineer
English Heritage - November 2013 to May 2015
Responsibilities:
• This Transformation Project was to migrate English Heritage from their current Windows XP, Citrix Xenapp
4.5 platform to a new Windows 7, Citrix Xenapp 6.5 platform which involved the sequencing, repackaging
& scripting of more than 400 bespoke/OTS applications which represents the entire estate (including MS
Office 2010, Business Objects, MS Visio, MS Project, UDS, AppSense ClientCommunicationsAgent64,
Snap10 etc.) In a mixed thick and thin client VDI environment. (XenApp4.5, XenApp6.5, Windows7, and
WYSE thin clients) using App-V Sequencer 5.0 SP1, Flexera Admin Studio/Install Shield 11.5, SCCM
2012 for application distribution, Citrix App DNA tool to determine application RAG compatibility status for
Server2008R2, Windows7, & Xenapp, App V configuration Editor (ACE), App Sense, App V Manage and Snow
License Manager for (SAM)
• My first assignment was to test and convert about 50 AppV 4.6 SP1 packages to AppV 5.0SP1 packages in
Power Shell for the new Windows 7 desktop (Test-AppvLegacyPackage, ConvertFrom-AppvLegacyPackage)
• Carried out thorough application discovery, talking to champion users to find out detailed information about
applications (i.e. installation instructions, version, dependencies, licensing mode (Snow License Manager
queries), source file location, ODBC' etc.) and also researching the internet for information on all the
applications which included using Citrix App DNA tool to determine application RAG compatibility status
reviewing the results to determine if applications will either be Sequenced , MSI repackaged or earmarked for
Auto Deployment (response file, command line or scripted installs via SCCM 2012)
• Recreated application defects & errors (bugs) that were uncovered during testing for the developers with
precise details including screen shots
• Created interdependencies between virtual applications by creating connection groups (AppV manage tool/
SCCM 2012)
• Setting up both query and non-query based collections in SCCM 2012 for software distribution
• Streaming the Virtual Applications via SCCM 2012
• Application packaging and distribution using in SCCM 2012
• Creating packages for applications & deploying them to SCCM 2012 Windows 7 clients
• Creating & configuring task sequences to deploy applications during the SCCM 2012 deployment of the
Windows 7 OS
• Carried out QA while validating Msi's and resolving ICE errors
• Utilising existing scripts or creating new scripts to dynamically set application parameters based on specific
requirements.
• Testing, and cross testing, of new packages against defined scenarios and standards
• Created Step by step Application sequencing instructions in the form of user guides for each application to
help with knowledge transfer to the permanent members of staff that will be responsible for ongoing support.
• Provided weekly updates on progress and issues to the management team and actively participated in team
communications

5. • Creating custom actions & transforms (MST's) using Orca and , Flexera Admin Studio/Install Shield and
applying them to vendor MSI packages
• Carried out hand holding exercises while guiding champion users through application UAT Testing both at
the pre and post packaging stages
Application Discovery & Packaging Engineer
English Heritage - May 2013 to November 2013
Responsibilities:
• The Business Transformation Partnership(BTP) is an ongoing project within Harrow Council in collaboration
with CAPITA IT Services to make radical improvements to the way Information Technology is used and
delivered within Harrow Council and one of these areas involved the sequencing & repackaging of more
than 300 bespoke/OTS applications (including MS Office 2010, Business Objects, MS Visio, MS Project,
Capita One, CCPH, Care works, etc) for a major migration in a mixed thick and thin client VDI environment.
(XenApp4.5, XenApp5.0, Windows7, and WYSE thin clients) using App-V Sequencer 4.6 SP1, Flexera Admin
Studio/Install Shield 11.5, LANdesk for application distribution & Citrix App DNA tool to determine application
RAG compatibility status for Server2008, Windows7, & XenApp.
• Carried out thorough application discovery, talking to champion users to find out detailed information about
applications (i.e. installation instructions, version, dependencies, licensing mode, source file location, ODBC'
etc.) and also researching the internet for information on all the applications which included using Citrix App
DNA tool to determine application RAG compatibility status reviewing the results to determine if applications
will either be Sequenced , MSI repackaged or earmarked for Auto Deployment (response file, command line
or scripted installs via LANdesk)
• Sequenced applications to CAPITA standards and uploaded them to the central hub
• Created interdependencies between virtual applications using DSC (Dynamic Suite Composition)
• Created Step by step Application sequencing instructions in the form of user guides for each application to
help with knowledge transfer to the permanent members of staff that will be responsible for ongoing support.
• Provided weekly updates on progress and issues to the management team and actively participated in team
communications
• Carried out hand holding exercises while guiding champion users through application UAT Testing both at
the pre and post packaging stages
• Carried out extensive discovery/remediation using all exhaustive measures including, but not limited to
Microsoft & internet blogs to resolve issues conclusively and obtain final sign off • Creating custom actions
& transforms (MST's) using Orca and , Flexera Admin Studio/Install Shield and applying them to vendor MSI
packages
• Carried out peer reviews, QA's while validating Msi's and resolving ICE errors
• Utilising existing scripts or creating new scripts to dynamically set application parameters based on specific
requirements.
• Testing, and cross testing, of new packages against defined scenarios and standards
• Carried out hand holding exercises while guiding champion users through application UAT Testing both at
the pre and post packaging stages
• Part of the team that pioneered the trial sequencing of App-V5.0 packages and testing/converting legacy
App-V4.6 packages to work in an App-V5.0 environment
Application Packaging Consultant
Norton Rose LLP - December 2012 to May 2013
Centre4Testing)
Responsibilities:
• The Artemis project is primarily focused on Sequencing, MSI Repackaging or Auto Deploying over 300
bespoke & OTC applications for this Legal giant in readiness for the rollout/desktop refresh of MS Office

6. 2010, Window 7 32bit OS, and 2008R2 64bit OS for Citrix Xenapp6.5 implementation, using App-V Sequencer
4.6 SP1, Flexera Admin Studio/Install Shield 11.5, Microsoft SCCM 2007R3 & Quest Change Base tool to
determine application RAG Windows7 compatibility status.
• Completely re designed and updated Norton Rose' packaging and sequencing standards to reflect/align them
with the current standards obtained in the industry
• Carried out thorough application discovery on all the applications which included but not limited to using the
new Quest Change Base tool to determine application RAG compatibility status with Windows 7, reviewing
the results to determine if applications will either be Sequenced , MSI repackaged or earmarked for Auto
Deployment (response file, command line or scripted installs via SCCM)
• Converting MSI packages developed for the current XP environment to virtual packages for the new Windows
7 desktop
• Recreated application defects & errors (bugs) that were uncovered during testing for the developers with
precise details including screen shots
• Created interdependencies between virtual applications using DSC (Dynamic Suite Composition)
• Setting up both query and non query based collections in SCCM for software distribution
• Streaming the Virtual Applications via SCCM
• Application packaging and distribution using the packages node in SCCM
• Advertising the standard applications & assigning them to SCCM Windows 7 clients
• Creating & configuring task sequences to deploy applications during the SCCM deployment of the Windows
7 OS
• Creating custom actions & transforms (MST's) using Orca and Wise Package Studio install tailor and applying
them to vendor MSI packages
• Carried out peer reviews, QA's while validating Msi's and resolving ICE errors
• Utilising existing scripts or creating new scripts to dynamically set application parameters based on specific
requirements.
• Testing, and cross testing, of new packages against defined scenarios and standards
• Carried out hand holding exercises while guiding champion users through application UAT Testing both at
the pre and post packaging stages
Application Packaging & Support Analyst
New Look Retailers Ltd - August 2012 to December 2012
Imperf Consulting Limited)
Responsibilities:
• This project was primarily to Sequence, MSI Repackage or Auto Deploy over 200 bespoke & OTC applications
for this retailing giant in readiness for the rollout of MS Office 2010 and Window 7 64bit OS, using App-V
Sequencer 4.6 SP1, Flexera Admin Studio/Install Shield & Novell Zen works.
• My first responsibility was to build the test environment using a combination of VM Ware, Windows XP
SP3and Windows 7 64bit for 5 Virtual Machines. (2 Sequencers, 2 App-V SA Clients and 1 XP VM)
• Thorough Application discovery was then carried out on all the applications, by reviewing Camwood's App
DNA results, talking to champion users to find out detailed information about applications (i.e. installation
instructions, version, dependencies, licensing mode, source file location, ODBC' etc.) and also researching
the internet for information.
• Based on the outcome of the discovery the applications were either Sequenced , MSI repackaged or
earmarked for Auto Deployment (response file or command line installs)
• Managed documentation of application packaging, testing, prioritization and delivery
• Recreated application defects & errors (bugs) that were uncovered during testing for the developers with
precise details including screen shots
• Sequenced applications to Camwood standards and uploaded them to the central hub
• Created interdependencies between virtual applications using DSC (Dynamic Suite Composition)

7. • Created Step by step Application sequencing instructions in the form of user guides for each application to
help with knowledge transfer to the permanent members of staff that will be responsible for ongoing support.
• Provided weekly updates on progress and issues to the management team and actively participated in team
communications
• Carried out hand holding exercises while guiding champion users through application UAT Testing both at
the pre and post packaging stages
• Carried out extensive discovery/remediation using all exhaustive measures including, but not limited to
Microsoft & internet blogs to resolve issues conclusively and obtain final sign off
Application Discovery & UAT Test Engineer
Cap Gemini - April 2012 to August 2012
Employer: Environment Agency (Cap Gemini)
Responsibilities:
• This assignment was part of the EA01 Windows 7 rollout project which was to deliver over 700 virtualized/
packaged applications into two key platforms, a Windows 7 virtualized platform for standard laptops/desktops
and a Windows 2008R2 platform for deployment to ultra-thin client (UTC) Wyse terminals
• I carried out thorough discovery for OTS and EA bespoke applications which included consulting with end
users to gather application details, worked with various business units to investigate application installation
procedures, pre-requisites and dependencies while working to company standards.
• Updated Team Forge (The company standard end to end process management tool) to reflect every aspect
and stage of applications right the way from discovery through to UAT Testing and go live.
• Used the gathered information to create a standard discovery document which outlined application details
like name, version, vendor, dependencies, platform compatibility, source file location, license requirements,
installation procedures, client contacts, etc.
• Booked appointments and carried out discovery and UAT testing with end users for all applications prior to
getting signoff and arranged retests where necessary.
• Troubleshooting and problem management of various issues and following them through to a logical
conclusion in order to obtain final approval and client sign off
Packaging Engineer
BGL Group - February 2012 to April 2012
Responsibilities:
• This project was primarily to repackage bespoke and OTS applications (Aldon LifeCycle Manager, Stream
Sure, Snowdrop, CCTray, etc) for this blue chip Insurance giant in readiness for a Europe wide migration/
rollout from Windows XP to Windows 7 operating system on thick clients using Wise Package Studio & System
Center Configuration Manager (SCCM 2007)
• In this role the test environment had already been built using VMware and Windows 7 guest operating system
• Thorough Application discovery was carried out on all the applications, (Talking to champion users to find out
detailed information about applications (i.e. installation instructions, version, dependencies, licensing mode,
source file location, ODBC' etc)
• Application re-packaging into MSI format with Wise Package Studio
• Application distribution using the packages node in SCCM 2007
• Setting up simple collections in SCCM 2007 for software distribution during UAT and peer application testing
• Advertising the standard applications & assigning them to collections
• Creating transforms (MST's), batch and VB scripts for automated installs where re packaging is not a viable
option
• Trouble shooting any distribution and packaging issues (Installer editor, orca)
• Carried out thorough fit for purpose testing on all packaged applications on both 32bit & 64bit Windows 7
operating systems and carried out fix on failures and retesting packaged apps were necessary

8. Application Virtualization, Packaging & Test Engineer (Rollout)
Somerset City Council - August 2011 to February 2012
IBM)
Responsibilities:
• This project is called Smart Office and is a collaboration between Southwest One, IBM and Somerset City
Council which involved the packaging/Profiling of about 150 bespoke/OTS applications (including MS Office
2003, 2007, 2010, Business Objects, MS Visio, MS Project, Capita Prime, Care works RAISE, etc) for a thick
and thin client (WYSE) Proof of Concept (POC) rollout in a Citrix XenApp 32bit and 64bit VDI environment
• Building the test environment was carried out using XenServer and VMware to build 7 VMs (Guests) on a
bare metal HP Proliant Intel Xeon quad server (Host). This consisted of 5 Windows Server 2008R2 64 bit
(Profiling server, XenApp6 server, WI server, AppHub & App Source server, and Test Server) and 2 Windows
servers 2003 32bit( Profiling server, and XenApp5 server respectively)
• Thorough Application discovery was carried out on all the applications, (Talking to champion users to find out
detailed information about applications (i.e. installation instructions, version, dependencies, licensing mode,
source file location, ODBC' etc) and using IBM Rational Manager to collate and organize the data.
• Depending on the outcome of the discovery the applications were then profiled/packaged with Citrix
Streaming Profiler 6.x for Windows on either 2008R2 64bit or 2003 32bit, during this phase it was not
uncommon to use 3rd party tools like sysinternals(procmon, regmon, diskmon, portmon and VB scripting to
monitor complex applications and also enhance their packageability
• The applications were then published via the XenApp servers to the test client and tested thoroughly with
an un privileged Active Directory user account for functionality, stability, response time, and general user
experience and fix on fails carried out and retested
• Upon successful peer testing within the team a controlled phase of UAT testing was carried out for the
champion users in as similar a work environment as possible prior to general POC
• Step by step Application profiling instructions were documented in the form of user guides for each profiled
application to help with knowledge transfer to the permanent and less experienced members of staff in the
team that will be responsible for ongoing support.
• Carried out floor walking and desk side support on the POC go live day mainly to resolve any issues and
to also enhance the user experience.
Build & Deployment Engineer (Rollout)
Maidstone and Ton bridge Wells PCT - April 2011 to August 2011
NHS)
Responsibilities:
• This role involved the functional testing & deployment of the MTW Zen works engl COE Image to about 2000
Dell PC's & Laptops across the MTW Trust in the Kent & Sussex area which involved the comprehensive
testing of all the bespoke and generic Admin Studio MSI repackaged applications including MS Office 2010,
followed by an end2end migration of all the trust PC's to the new COE image.
• Carried out thorough discovery on Trust applications, repackaged them to MSI format with Admin Studio,
peer tested them before moving them from the Dev to Prod repository in Novel Zen works for distribution
• Assigned applications from the Zen repository to workstations carrying the final COE build (Dell Optiplex 755,
760, & 780 PC's) and then comprehensively tested them for functionality, usability, and compatibility.
• Carried out re-tests on fix-on-fails and defect management following them up until logical conclusion.
• When test is successful the machine is signed off, else the fault is resolved and regression testing carried
out • Pre-migration / Deployment actions: This involved taking a comprehensive audit (location, installed apps,
asset tag, serial number, etc), and to minimize the impact on the client, (down time) replica machines where
built in the build area, all the user specific applications gathered during the audit phase were re-installed and
the hard drives then deployed by swapping them from the user's existing computers.
• Participated in the early life support process to get users up and running on their new system

9. Application Virtualization, Packaging & Test Engineer (Rollout)
Bank of America - November 2010 to April 2011
Imperf Consulting Limited)
Responsibilities:
• This role was the Proof of Concept (POC) for a large VDI environment Windows 7 rollout which involved
the packaging/virtualization of about 100 bespoke/OTS applications (including MS Office 2003, 2007, 2010,
MS Visio, MS Project, etc).
• Building the test environment was carried out using Windows Server 2008R2 Hyper-V (Host). This consisted
of a mixture of Windows Server 2008R2 & Windows 7 VM's (Management Server, Sequencer, streaming client
& MSI standalone client)
• During a thorough Application discovery,( installation instructions, version, dependencies, licensing mode,
source file location, ODBC' etc)
• The applications were then sequenced/packaged on the 32 bit Windows 7 sequencing VM with sequencer
4.6, during this phase it was not uncommon to use 3rd party tools like sysinternals(procmon, regmon, diskmon,
portmon and VB scripting to monitor complex applications and also enhance their packageability
• Those that cannot be sequenced were then earmarked for remote app delivery
• The applications were then published and tested thoroughly with an un privileged Active Directory user
account for functionality, stability, response time, and general user experience and fix on fails carried out and
retested (Aptitude DNA)
• Upon successful peer testing a controlled phase of UAT testing was carried out for the champion users in as
similar a work environment as possible prior to general POC
• Step by step Application sequencing instructions were documented in the form of user guides for each
sequenced application to help with knowledge transfer to the permanent and less experienced members of
staff in the team that will be responsible for ongoing support.
• Carried out floor walking and desk side support on the POC go live day mainly to resolve any issues and
to also enhance the user experience
Deployment & Support Engineer (Rollout)
AAH Pharmaceuticals Limited - September 2010 to November 2010
Northgate)
Responsibilities:
• This role was part of the NHS CFH programme which involved the installation/migration, configuration and
testing of Rx/AAH ProScript Link pharmaceuticals procurement and dispensing application PMR System)
which is replacing AAH Link in all NHS pharmacy's across London and the South East in a field engineer
capacity, which also included break fix support for already migrated systems.
• Prior to starting the project I went on a one day train the trainer course, were I was given an in-depth overview
of how to deploy, test, verify and train users on the ProScript Link application.( setting up new users, search
for patient records, dispense repeat prescriptions from PMR, print labels, endorse prescriptions, and re-order
medicines from suppliers), also install and configure the ProScript server, clients, Zebra label printers, & Star
endorsing printers
• Setting up loan/temporary laptop labelling system to enable the pharmacy carry on their daily functions while
their network is down • The original server and clients were taken down and the data backed up to a removable
drive and transferred to the new server with a copy burned to DVD and handed to the responsible pharmacist
for safe keeping.
• I then carried out detailed tasks which included, but not limited to data backup, imaging with Acronis, migration
& configuring their outlook email account to the new pc, configuring the Cisco router and testing the connection
to the N3 spine and carried out predefined UAT testing matrix in the live environment by repeating the user's
core business functions/ workflows and verified this against the expected results.

10. • Also coordinated and carried out server, laptop, printer and general hardware break-fix support for sites that
have already been migrated to the new infrastructure, providing, configuring and installing loan machines to
keep them ticking over in cases where server hard disks and RAID configurations have failed
• Trained the responsible pharmacists and qualified technicians on how to use the application and signed off
the site when customer feels confident and satisfied with their new system
Windows
Grey Coat Hospital College for Girls - June 2010 to September 2010
7 Technical Application Tester / Deployment Engineer (Rollout)
Employer: Grey Coat Hospital College for Girls (CAPITA IT Services)
Responsibilities:
• This role involved the functional testing & deployment of the final BSF (Building Schools for Future) Windows
7 build which involved the comprehensive testing of all the bespoke and generic applications including SIMS
(Schools Information Management Systems & MS Office 2010), followed by an end2end migration of all the
college PC's from Windows XP to Windows 7.
• Pre-migration actions: This involved taking a comprehensive audit (location, asset tag, serial number, etc) &
then decommissioning the computers and taking them to a central location to be re-imaged.
• Rollout/Installation: The desktops and laptops bios settings were configured (Dell Optiplex 755 & HP 8000
Elite SFF PC's) then imaged with Grey Coat Hospital's standard Windows 7 image using the Windows
Deployment Services (WDS) Lite touch then all the user specific applications re-installed (including SIMS),
once this was done the computers were then comprehensively tested for functionality, usability, and
compatibility then deployed back to the class rooms and offices from where they were taken, the classroom
pc's were reconfigured with the Audio visual promethean smart boards and setup as was prior to upgrade
• Carried out stock delivery and waste management duties as and at when required.
• Participated in the early life support process to get users up and running on their new system
Packaging and Deployment Engineer
Black Rock Asset Management - December 2009 to June 2010
Imperf Consulting Limited)
Responsibilities:
• This project was primarily to deploy/rollout Windows 7 operating system to over 1000 company wide client
desktops and laptops using System Center Configuration Manager (SCCM 2007R2) which involved
• Creating a Windows 7 reference computer, capturing the Image and importing it into the SCCM OSD node
• Installing and configuring Windows Deployment Services (WDS) and Microsoft Deployment Toolkit (MDT)
• Setting up management, distribution and PXE service points to facilitate the OSD
• Setting up both query and non query based collections (Windows 7) for software distribution
• Application packaging and distribution using the packages node in SCCM
• Advertising the standard applications & assigning them to targets
• Creating & configuring task sequences to deploy the Windows 7 OS
• Application re-packaging into MSI format with Wise Package Studio for distribution to the final build with
SCCM
• Asset management and software metering
• Trouble shooting any distribution and packaging issues.
Windows
DWP Department of Works and Pensions - September 2009 to December 2009
7 Migration & Test Engineer
Employer: DWP Department of Works and Pensions (Northgate)
Responsibilities:

11. • This role involved an end2end migration of an arm of DWP from PADA to the NEST Windows 7 environment
which had a mixture of desktops, laptops, Macs, and citrix thin clients. (Pre Migration actions, rollout/
installation, testing and floor walking/support).
• Pre-migration actions: This involved helping the users to configure and enable the DWP email auto responder
and also run the PADA (Personal Accounts Delivery Authority) migration script, this exported the user's outlook
mailbox, calendar, contacts, and internet explorer favorites.
• Rollout/Installation: The desktops and laptops were imaged with NEST' (National Employment Savings Trust)
standard ghost image, all the user specific applications installed, and the hard disk encrypted with PGP
software
• Testing: The machines were deployed to the user's desk and comprehensively tested, for connectivity (citrix
Aladdin safeword token), PGP encryption authentication, and verification of user specific software, if test is
successful then the machine is signed off, else extra applications were installed or connectivity issues resolved
as the case may be.
• Floor walking/support: Configured the user's outlook 2010 clients (open their migrated mailbox, PST files,
calendars etc) and helped resolve any other issues.
• Carried out waste management duties as and at when required.
Field Test & Implementation Analyst
NHS Blood & Transplant - April 2009 to September 2009
NHSBT)
Responsibilities:
• This role involved an end2end implementation (Site Survey, Rollout/Installation, and Testing) of NHSBT's
EOS (Electronic Offering System) clinical application which is being rolled out to DTC's (Donor Transplant
Coordinators) embedded in all major hospitals across all PCT's in the UK. Were I had to manage my
own schedule, make all contacts, book my own appointments, sign off completed sites, update the central
spreadsheet, and compile weekly progress reports for the team leads and regional managers.
• Pre-Installation Surveys: This involved booking appointments with the hospital IT Managers and the DTC's
to give them an initial background of what the project is all about and how I plan to implement it. Also during
this meeting I'll make sure that the DTC has certain mandatory items in place, like an honorary contract with
the Trust, a Trust login ID, office/desk space, and a Trust desktop.
• If any of the mandatory items are not in place I would then liaise with management (IT, HR, or Facilities) to
get it rectified so the implementation can move on and eventually be signed off.
• Once all the mandatory items are in place and IT have given the go ahead I configure the DTC's desktop
to access NHSBT's EOS clinical application.
• Once the software is installed and the DTC's desktop configured to access EOS via CAG (Citrix Access
Gateway) I carried out connectivity and UAT testing in the live environment by repeating some core business
functions of the DTC with dummy test data. ( cross matching of organs, checking organ availability on national
database, checking demographic data of organ donors etc)
• I also carried out tests and computed the results on O2 and T mobile 3G signal strengths in various locations
in the hospital to provide for redundancy in the event that the hospital network goes down • I also carried out
walkthrough exercises with the DTC's to give them a feel of how the connection works and to refresh their
memory on the EOS training which they had already done.
Test & Verification (DTV) Engineer
TPP SystmOne, Deploy - January 2009 to March 2009
Employer: Eastern and Coastal Kent PCT (NHS)
Responsibilities:
• This role was part of the NHS NPfIT/Connecting for Health programme which involved the installation of TPP
System One (EPR) on all the computers in the podiatry and physiotherapy departments across the whole PCT,

12. testing them prior to going live, performing floor walking duties, user training and walkthrough exercises after
go Live. (ITIL Environment).
• Prior to starting the project I went on a one day System One champion user training course were I was given
a very comprehensive overview of TPP System One to enable us carry out effective UAT testing during & after
deployment, and floor walking after go live, which included (User Setup, Community Reference Unit Setup,
Child Health Reference Unit Setup, Community & Child Health Report Setup, Child Health Template Setup,
Community Report Setup, Community Template Setup, Community Log on and Search for Patient, Register
New Patient & Record Referral (Community), Record Individual Contact (Community), Create appointments,
Send out appointment confirmation letters to patients from the letter template database using System One's
mail merge capabilities, Create waiting lists, etc)
• I Carried out pre deployment duties including making sure that the computers were up to the minimum spec
required for TPP System One, making sure that the pc's had the correct internet proxy settings, the correct
version of Java installed, the correct NHS Root Authority Certificates, and the correct Gem plus authentication
software installed.
• Where the pc's failed to meet the minimum spec they were earmarked for upgrade, where the root certificates
were missing they were re imported, where the java & Gem plus software were absent they were installed,
and the internet proxy settings were configured if they were found to be missing.
• When the checks all tallied then the TPP System One software was down loaded from the web and installed
on to the individual pc's and configured accordingly (Access for APPS folder on the root of C: was modified)
• Once the software was installed I carried out a connectivity test by inserting my Gem plus Smart Card into
either the external Omni key or inbuilt keyboard smart card reader and ran the TPP System One dummy &
live shortcuts on the desktop.
• Once the connectivity tests were successful I carried out UAT testing in the live environment by repeating
some user's core business functions with dummy data.
• Documented all test results and defects in an excel spreadsheet & carried out re testing and regression
testing after defects have been rectified.
• Kept an up to date asset register of all PC's across the PCT that had System One installed
• I carried out Floor walking duties, user training and walkthrough exercises after go Live
Field Service Engineer (Hardware & Software)
Eastern and Coastal Kent PCT - August 2008 to January 2009
NHS)
Responsibilities:
• This role involved the rollout & installation of about 2500 desktops, laptops ( With MacAfee Safe Boot/
Endpoint encryption software), printers, and scanners in 124 Eastern & Coastal Kent NHS sites (Hospitals,
Health Centres and GP Surgeries) across a 40 Mile Radius ( ITIL Environment)
• I went to the base office in Dover each morning and picked up my schedule for the day, based on the schedule
I built the required number of PC's / Laptops using the Omni Clone machine, joined them to the active directory
domain, and then loaded all the kit into my car (printers, monitors etc) and planned my route to the different
client sites for the day
• On getting to the client site I made contact with the users and installed and configured their PC's / laptops
or Printers as the case may be, making sure that all their data from the old equipment was copied across
to their new machine and the Wi-Fi USB Dongle/3G cards, and VPN for remote access were reinstalled and
configured on the new laptop
• I Setup their outlook 2003 email client on the new machine and configured their NHS dot NET web mail
account to open within outlook (IMAP & SMTP server configuration) then opened any previously open PST
files.

13. • Configured the Novell clients script run, preferred servers, trees, re-installed any printers & re-mapped their
network drives, reinstalled and configured user specific software ( Choose & Book, PAS, PACS, Clinicom,
ComPlus, iSoft Patient Centre, EMIS, ComCare and NN4B )
• Occasionally the installs to be carried out were brand new installs which required me to carry out comms
room patching to liven up the floor/wall ports
• After carrying out each installation (printer, desktop, scanner or laptop) to the users satisfaction I loaded the
old equipment back into my car and obtained a signoff sheet which was given to the scheduler the following
morning in the office for her to close the job, and the old equipment kept in storage for de-commissioning
• On this project IMAC duties were also carried out when a whole department needed to be moved to new
offices and in those instances we went to the users a day in advance and helped them move all their data to their
H drive and subsequently went to the new office the next morning for floor walking duties which encompassed
bringing down their data on to the new machine, setting up their email accounts, installing their preferred
printers and generally helping them settle into their new environment with as little disruption to the business
as possible.
XP Upgrade Engineer Biogen Idec Pharmaceutical
- March 2008 to June 2008
Installation, Support/UAT Test Engineer
Cerner Millennium Project - Tower Hamlets - January 2008 to March 2008
Citrix rollout & Support Engineer Rathbone Brothers
Investment Bank - December 2007 to January 2008
Rollout & Support Engineer on an XP to Vista migration
- June 2007 to November 2007
Flybe Airline
E2E Europe-Wide XP Rollout/Deployment Engineer
COLT TELECOM - February 2007 to April 2007
Installations Engineer, Accenture
Laptop & Blackberry Refresh - September 2004 to March 2007
Desktop Support Engineer
Floorwalker, CSC - August 2004 to September 2004
Installations Engineer, EDS
Support - October 2002 to August 2004
Desktop Support Engineer
IT Net - August 2002 to October 2002
Rollout/Builds Engineer
Computer Center - October 2001 to December 2001
Field Service Engineer
Royal Mail - March 2001 to July 2001
Secure Remote Access Service Rollout), Royal Mail.
Network Administrator, Wizzkidz
Charity Organization - August 2000 to February 2001

14. NT/NetWare Administrator
Cystic Fibrosis Trust - November 1999 to March 2000
IT Support Personnel
Newham Council - April 1999 to September 1999
EDUCATION
GCSE in Mathematics & English
Institute of Electrical Engineers
June 1984
Institute of Electrical and Electronics Engineers
ADDITIONAL INFORMATION
Technical Skills:
• Installing, configuring, and support for Novell NetWare 3.1x & 4.1x, 5x, 6 & NDS
• Installation, configuration and support for Windows10, Windows7, Vista, 2003, XP, 2000, 98, 95 & 3.11 for
work groups.
• Installation and configuration of protocols (TCP/IP, SPX/IPX, NetBEUI) to run on client workstations and
servers.
• Installing, configuring and supporting MS Exchange2000, 2003, 2007 & 2010 clients.
• Imaging PC's using ImageX, Norton Ghost, and Acronis & Fast Clone software.
• Modifying and manipulating Windows 7 WIM Images using Sysprep, DISM, WSIM
• Installation and configuration of WINS server/client, DHCP server/client DNS server/client, DHCP relay,
Multihome computer as a router, WINS proxy agent, LMHosts, IPHosts, SNMP agents, and RAS VPN
• Troubleshooting both LAN & WAN networks
• Installation and Configuration of Telnet, SMS/SCCM & Terminal services for remote administration including
third party software PC Anywhere v8 and VNC
• Application virtualization, packaging, repackaging, discovery, compatibility and distribution using Wise
package studio, Admin Studio, Zen works, AppV, XenApp, SCCM, Citrix App DNA, and Dell Change Base.
• Rollout Specialist (Citrix, Win10, Win7, Vista, Win XP, Win2000, NT4, Office2000, 2003, 2007, Anti virus
(MacAfee, Sophos & Norton) and numerous other software on PC's & Laptops.)
• Floor walking, end user training, user application discovery & equipment auditing.
• Conversant with Helpdesk tools including Vantive, Remedy, Royal Blue, Touch Paper, Assyst and SRT.