1. Chinna Hanuma Reddy G
Phone:+91-7675077033 Email:gc.hanumareddy@gmail.com
SUMMARY
 A highly skilled and adaptable information technology professional with 10 plus years of
experience with solidbackgroundincomputerandServeroperations,hardware/software,
systemsengineering,implementations,installations, upgrades, troubleshooting, technical
writing, and end-user support with a primary focus in System Center Configuration
Manager along with application packaging and IT service helpdesk.
 Communicatesinformationtointernal andexternalparties,coordinating actions as well as
improving the customer’s experience. A hardworking team player who consistently
achieves objectives for organizational success.
 Hands on Experience in Software Deployment Tool (SCCM 2012), Windows Installer
Technology (Application Packaging & Application Sequencing) and Service now ticketing
tool.
 Inquisitive and be able to learn any Tool within a short span of time.
 Experience of working in an ITIL aligned enterprise support environment (Service now)
 Good exposure in manual testing
TECHNICAL SKILLS
DeploymentTools :
RepackagingSkills :
SCCM2012
ApplicationRepackaging(Install ShieldAdminstudio&WisePackaging
Studio),ApplicationSequencing(APP-V 5.0SP2) , Neo42
OperatingSystems:
Applications , Utilities&
TroubleshootTools :
WindowsServer2012 R2, Server2008 R2,Windows8,Windows7,
WindowsXP,Windows2000
MicrosoftOffice 2010, 2007 , VMWare workstation,VMWare Server
MicrosoftVPC, 1E NOMAD , Citrix APPDNA,OCT,ORCA ,IEAK,,Change
Base AOK, ,ProcessMonitor, Install rite ,MicrosoftVPC,Picture Taker,
MM Finder,BeyondCompare ,Windiff ,Kdiff,Dependencywalker,
Windows7 ,Windows2000 , WindowsXP,WindowsVista,, Windows
Server, MS Batch files,PowerShell ,VBScript,XMLScriptand Wise
Scripts
EDUCATION DETAILS
Degree Specialization University Year of passing
Graduation Bachelorof Engineering,
Mechanical
Bangalore University,
Bangalore,India
2003
PUC Mathematics ,Physics
,Chemistry
Board of Intermediate
Education ,Hyderabad,
AndhraPradesh,India
1995
SSC Mathematics Board Of Secondary
Education , Hyderabad,
AndhraPradesh,India
1993

2. CERTIFICATION DETAILS
 SCCM2012
 ITIL V3 Foundation
 Citrix Xendesktop Administration
EMPLOYEMENT DETAILS
Employer Location Designation Duration Clients
InfosysLimited Bangalore (India) Senior
Consultant
November
2015 to Till
date
Global consulting and
engineering firm
(Finland)
Tech Mahindra Bangalore (India) Solution Lead October
2010 to Oct
2015
Second-largest airline
(Australia ) ,
Infrastructure Major
(UnitedKingdom) ,
LargestTelecom
(Netherlands) ,
Major Defense (SWEDEN)
,IT Major (India),
Chemical Major
(Germany),
Semiconductors Major
(U.S.A),
Major multinational mass
mediaandinformation
firm(UnitedKingdom)
Accenture
ServicesPrivate
Limited
Bangalore (India) Senior
Software
Engineer
September
2009 to
September
2010
largestinternationaloil
and natural gas service
(U.S.A) ,
LargestMultinational
telecommunications
corporation (U.S.A)
Capgemini India
Private Limited
(SOGETI)
Mumbai ( India)
Pau (France)
Consultant April 2008 to
August2009
Leadingaircraft
manufacturer ( France ) ,
LargestMultinational
integratedoil andgas
company ( France )

3. Integration
International,
Inc. (Formerly
known
Integration
InfotechIndia
Pvt.Ltd.)
Pune (India) TestLead –
Application
Packager
February
2006 to April
2008
Largestchemical
producer(Germany)
Largestchemical
producer (U.S.A),
LargestHealthcare
hospitals (U.S.A)
Leadingglobal security
company (U.S.A)
RESPONSIBILITIES
SCCM:
 Possess good understanding of the SCCMinfrastructure.
 System Center Configuration manager administration
 Setup and Configure Primary site, Secondary sites and distribution point servers
 Expertise inSite configuration,resource discovery,clientinstallationtechniques, inventory
management, report generation, security management, and back-up and recovery
procedures
 Administered Microsoft SMS servers for client/agent installation, software distribution,
creation of applications/Packages and collections, hardware/software inventory, and
software metering.
 Perform daily checks on the SCCM environment and troubleshoot any issues identified
during same. Document the steps taken to resolve the issue and share
knowledge/information across the team.
 Manage deployment of all patches using ADR, critical updates, and service packs on a
timely basis.
 Trouble ShootingonSCCM2012 DistributionfailuresandValidating Packaged Applications
for Deployment Readiness.
 Maintain inventory of all equipment, software and software licenses
 Expert in generating hardware inventories.
 Bit locker activations
 Creating queries and reports after deploying the applications to the client machines
 Adhered to the firm’s Software patch deployment process.
 Provided 3rd
level infrastructure support, and assisted in the maintenance and
troubleshooting of SCCM, and client workstations; possess good understanding of the
SCCMinfrastructure includingboundaries,site server roles, and parent/child relationships
in order to troubleshoot SCCMrelated issues.
 Responsible for remediation of client health.
Application Repackaging:
 Expertise in using Flexera Adminstudio Installshield, Wise Package Studio & sequencing
(APP-V), APPDNA, packaging / virtualization life cycle.
 Expert in discovery of legacy setups and the technical review of the vendor applications
 ExpertincreatingMS applicationslike MSoffice, Internet Explorer using OCT & IEAK tools.
 Creating custom packages for legacy setup’s, vendor MSI’s and In-house applications
 Provided source application (If it is a Setup.exe or given application files) is captured on
clean VMware machine and created the MSI as per packaging standards.

4.  MSTs are created for Vendor Supplied MSI. Ensured MSTs are as per packaging standards
and error free functionality
 Experience inusing Transforms (MST), Patches (MSP) and Merge Modules etc. using MSI’s
 Utilize scripts to attain different requirements like automatic update of the applications,
shortcut creation, and deletion and compiling them.
 Created Batch files and exe files for manual installs and used wrappers for automated
installs
 Interacting with Users/Application contacts for Application Packaging
 Produce VBScriptCustomActionsthataddadditional functionalitytothe WindowsInstaller
setup package
 Expertize in ICE verification, validations and peer reviews.
 Familiar with debugging tools like Orca, PICTURE TAKER, INSTALLRIGHT ,FILEMON,
REGMON, Pollution test ,Functional testing, Performance testing, UAT testing
 Expertise in creating, implementing new packaging environments, Windows migrations,
rollouts.
IT Service Helpdesk:
 Highlyskilledinrespondingtotickets (Service now) generated by users in a timely manner
 Demonstrated ability to diagnose and fix problems of operating systems and Software
related issues.
 Hands-on experience in responding, tracking, and following up to telephone, emails and
end user requests for support
 Responsible to achieve Service deliverables as defined in SLA.
 Track all outstandingtickets,workingclosely withTierIITechniciantoensure any problems
are resolved in timely manner.
 Modify configurations, utilities, software default settings, etc. for the local workstation
 Manage PC setup and deployment for new employees using standard hardware, images
and software
PERSONAL DETAILS
Serial Number Items Register Number
1 Full Name ChinnaHanumaReddyGajjala
2 Passport number and
Validity
K6430121 & 27-Sept-2022
3 Date of Birth 1st
August1977