This document is a resume for Mallory E. Shepherd that summarizes her experience in customer service and event planning within the hospitality industry. She has over 4 years of experience as a banquet manager and meeting planner where she has executed over $320,000 in banquet functions, developed vendor relationships to maximize savings, and received awards for excellent customer service. She holds a Bachelor's degree in Restaurant & Hospitality Management from the University of Alabama.

1. MALLORY E. SHEPHERD
4027 Jubilee Lane, Moody, AL 35004
Home: (205) 602-6460 : Mallory.shepherd1@gmail.com
Summary
Detail-oriented customer service professional within the hospitality industry. Experience encompasses problem resolution,
customer satisfaction, and strategic planning. Provide excellent customer service to deliver results. Open communicator with
visionand execution.
Experience
 Sold and executed over $320,000 of banquet functions in the 2014 fiscal year
 Maximized savings by developing working relationships with vendors within the hospitality industry
 Resolves customer issues quickly to uphold strong customer relations
 Performing above industry standard to secure reoccurring business from previous years
WorkHistory
Banquet Manager
May 2014 to Present
Troon Golf Management – Pine Tree Country Club – Birmingham, AL
 Oversight of daily operations of the Banquet Department, including providing support and guidance to all banquet
associates
 Oversight of all beverage operations for the property
 Generating and Soliciting Catering Sales for banquet venue for member and non-member events
 Creation of banquet contracts and banquet event orders. Processing charges and payments to accounts
 Managing service standards for the Banquet operation
 Delivery of member and gust satisfaction
 Responsible for interviewing, hiring, training, planning and assigning associates, directing work, evaluating
performance rewarding and disciplining associates
 Addressing complaints and resolving problems
Meeting Planner
January 2013 to Present, Intern from May to August, 2012
Nestle Purina Petcare Company – St. Louis, MO
 Recipient of Fred factor Award, an award of Excellent Customer Service
 Create unique experiences for attendees, including a live twitter feed at a digital conference, brewery tour holiday
parties, teambuilding ghost tours through New Orleans, riverboat dinner cruises, etc.
 Serve as Travel Liaison for Purina – Purina point of contact to arrange transient and group travel both domestically
and internationally
 Responsible for working within a budget and tracking costs vs savings for the department
 Perform all administrative duties for department
Social Executive Officer
December 2010 to December 2012
Zeta Tau Alpha Sorority - Tuscaloosa, AL
 Managed a $100,000 yearly budget given to plan and execute up to 20 events per calendar year
 Contract negotiation with vendors including venue, entertainment, and food and beverage
Education
Bachelor of Science: Restaurant & Hospitality Management, Meetings & Events concentration, December 2012
University of Alabama – Tuscaloosa, AL
Graduated from the Honors College with 3.76 GPA
Member of Zeta Tau Alpha Sorority and the National Society of Collegiate Scholars
ContinuingEducation
EduCon 2013 – MPI St. Louis Chapter