1.
Michael
A.
Brogan
538
W
Cornelia
Avenue,
Unit
1N,
Chicago,
IL
60657
Phone:
708.431.1442
Email:
mbrogan@outlook.com
WORK
HISTORY
Byline
Bank,
Chicago
IL
2006
-­‐
Present
Successfully
develop
and
facilitate
instructor-­‐led
and
web-­‐based
courses
for
the
Retail,
Information
Security,
Compliance,
Finance
and
Operations
lines
of
business
with
Byline
Bank.
Reporting
to
executive-­‐level
management,
responsible
for
overseeing
and
developing
soft
skills
and
technical
learning
and
development
activities
for
cultural
initiatives
and
enterprise
systems
enhancements.
Implementation
Specialist
-­‐
Strategic
Initiatives,
Assistant
Vice
President
2015
-­‐
Present
• Oversee
and
manage
all
learning
and
development
efforts
pertaining
to
new
technology
and
system
upgrades.
• Manage
a
team
of
contract
employees
responsible
for
program
implementation
and
class
facilitation.
• Develop
all
facets
of
new
technology
training,
including
curriculum
design,
development
of
web-­‐based
training,
readiness
assessments,
recorded
video
demonstrations
and
user
guides.
• Coordinate
all
end
user
scheduling
and
communication
for
new
technology
and
system
upgrades
with
impacted
parties,
working
across
multiple
business
lines
and
in
conjunction
with
outside
contractors
and
vendors.
• Provide
consultation
for
all
managers
regarding
failed
readiness-­‐assessment
results
impacting
direct
reports,
including
adjusting
rollout
timelines
and
developing
steps
for
remediation.
• Project
manage
initiatives
including,
implementation
of
CRM
software,
platform
transaction
processing
software,
deposit
imaging
software
upgrade,
accounts
payable
and
expense
tracking
software.
Learning
&
Development
Specialist,
Assistant
Vice
President
2012
-­‐
2015
• Overhauled
onboarding
program
for
the
Retail
line
of
business
(Retail
comprises
two-­‐thirds
of
all
Byline
Bank
employees),
increased
dedicated
training
time
from
two
days
to
nine
days,
with
no
added
expense
to
the
bank.
• Developed
a
Job
Coach
program,
managed
a
team
of
more
than
40
top-­‐performing
employees,
enabled
bank
to
increase
training
time
for
new
hires
and
develop
a
formalized
career
path
in
the
Retail
line
of
business.
• Implemented
a
new
Learning
Management
System
(LMS),
which
reduced
costs
by
25%,
allowed
for
the
creation
of
in-­‐house
custom
content,
and
introduced
capabilities
to
utilize
web-­‐based
learning
for
more
than
just
annual
required
compliance
training.
• Built
confidence
and
relationships
across
all
business
lines
through
the
implementation
of
annual
needs
analysis
assessments.
• Oversaw
100%
successful
completion
of
federally
mandated
compliance
curriculum
two
years
in
a
row,
first
two
years
in
company
history.
• Partnered
with
Human
Resources
and
senior
management
on
a
project
to
revise
all
job
descriptions
and
develop
corresponding
onboarding
learning
plans
for
all
employees,
regardless
of
whether
onboarding
was
in
a
classroom
environment
or
on-­‐the-­‐job.
• Partnered
with
third-­‐party
vendors,
consultants
and
Human
Resources
to
configure
and
design
training
materials
for
upgraded
Human
Resources
Information
System
(HRIS),
which
impacted
every
employee;
implemented
and
provided
training
materials
for
all
levels
of
management
for
utilization
of
automated
performance
management
and
applicant
tracking
programs.
• Created
branding
and
cultural
education
programs
to
promote
new
brand
and
define
market
differentiators
upon
consolidation
of
12
community
banks
into
one
mid-­‐sized,
regional
organization,
allowing
for
significant
cost
savings;
similar
programs
contracted
to
third-­‐party
partners
for
similar
sized
companies
typically
start
at
$225K.
• Revamped
and
facilitated
new
hire
orientation
sessions
for
all
employees,
incorporated
elements
of
cultural
education
programs
to
drive
buy-­‐in
and
adherence
to
new
brand
guidelines
and
cultural
goals.

2. Branch
Manager,
Assistant
Vice
President
2006
-­‐
2012
• Managed
multiple
offices
simultaneously
with
combined
staff
of
8
FTE
and
$30MM
in
deposits.
• Increased
multiple-­‐product
households
by
20%
in
2012
through
implementation
of
product
knowledge
curriculum.
• Developed
eight
entry-­‐level
employees
for
management-­‐level
positions,
all
within
two
years
of
initial
hire,
during
management
tenure.
• Developed
pipeline
through
involvement
with
multiple
community
organizations,
elected
to
executive
board
of
local
chamber
of
commerce.
• Grew
net
new
accounts
by
more
than
15%
year-­‐over-­‐year
in
2010
–
2012.
• Exceeded
deposit
dollar
growth
goals
each
year
from
2008
–
2012.
• Coordinated
and
presented
financial
literacy
seminars
to
drive
new
account
traffic
and
earn
Community
Reinvestment
Act
(CRA)
credit.
Raining
Cats
and
Dogs,
Homer
Glen,
IL
2008
-­‐
2015
Owner
• Wrote
business
plan,
secured
start-­‐up
financing,
and
completed
build
out
of
an
independent
retail
business
• Grew
year-­‐over-­‐year
sales
by
more
than
15%
from
2009
–
2012.
• Implemented
low-­‐cost
marketing
initiatives,
partnering
with
area
pet
services
businesses
and
rescue
organizations
to
increase
foot
traffic
by
more
than
30%.
• Developed
employee
education
program
for
onboarding
new
employees,
focusing
on
specific
benefits
of
premium
quality
pet
foods.
• Managed
all
aspects
of
scheduling,
marketing,
finance
and
human
resources.
• Implemented
two
point-­‐of-­‐sale
systems;
one
with
a
comprehensive
customer
relationship
management
component.
Standard
Bank
&
Trust
Co.,
Hickory
Hills,
IL
1997
-­‐
2006
Project
Manager
2005
-­‐
2006
• Partnered
with
IT
department
to
configure
and
implement
new
platform
software
program
for
all
customer-­‐facing
employees.
• Facilitated
training
for
platform
software
upgrade
to
all
customer-­‐facing
employees
and
simultaneously
managed
a
top
performing
office
(based
on
deposit
dollar
growth).
• Worked
with
compliance
and
legal
departments
to
document
and
update/create
policies
and
procedures
for
processes
impacted
by
platform
software
upgrade.
Branch
Manager
2002
-­‐
2006
• Managed
largest
office
in
organization
with
28
FTE
and
$275MM
in
deposits.
• Acted
in
Area
Manager
capacity
for
six
months
overseeing
four
offices
with
combined
staff
of
38
FTE
and
deposits
of
over
$350MM.
• Developed
incentive
compensation
program
for
Retail
line
of
business,
resulted
in
30%
increase
in
partner
line-­‐of-­‐
business
referrals
in
the
first
year
enacted.
• Built
tracking
mechanism
for
coordinated,
mass-­‐calling
events
(sales
blitzes),
resulted
in
enhanced
follow
up
with
prospects
and
reduced
calling
related
expenses
by
more
that
40%.
• Coordinated
full-­‐scale
product
consolidation
across
all
regions
of
the
bank,
resulting
in
streamlined
product
offerings
and
reduced
marketing
expenses.
• Partnered
with
several
not-­‐for-­‐profit
organizations,
including
Red
Cross
and
Muscular
Dystrophy
Association,
to
generate
no-­‐cost,
good
will
marketing
exposure
and
drive
foot
traffic
in
branches.
EDUCATION
Columbia
College,
Chicago,
IL
2001
–
2002
B.A.:
Mass
Communications
Major:
Marketing
and
Public
Relations
Illinois
State
University,
Normal,
IL
1998
–
2001
Major:
Mass
Communications
Area
of
Concentration:
Journalism

3. ACTIVITIES
Vice-­‐President,
Treasure,
Board
Member,
Andersonville
Chamber
of
Commerce
Mentor,
Junior
Achievement
Learning
Partner,
Embarc
Chicago
Member,
Association
for
Talent
Development
Member,
Illinois
Bankers
Association
Board
Member,
Local
School
Council
-­‐
Hawthorn
Scholastic
Academy
Volunteer,
Ronald
McDonald
House
–
Chicago
OTHER
SKILLS
LMS:
Oracle,
Saba
HRIS:
Ultimate
(including
ATS
and
Performance
Management),
ADP
Content
Creation
for
LMS:
Udutu,
Articulate
Storyline,
QuickTime
Media
Recorder
MS
Office
Basic
HTML