Kim Johnson has over 15 years of experience working with youth, families, and community outreach. She has held several roles including resource recruiter, assistant director at a childcare center, family childcare provider, client services director at a pregnancy center, and program director. Her experience includes skills in areas such as customer service, program development, management, training, and community engagement.

1. 730 NW 46th
St, Lawton, OK 73505  907-378-3722  kim.johnson1944@gmail.com
Kim Johnson
References available upon request
SSUUMMMMAARRYY OOFF QQUUAALLIIFFIICCAATTIIOONNSS
Highly motivated, flexible, organized, administrative, and initiative taking professional with over fifteen years of experience
working with youth, individuals, and families. Especially skilled at maximizing efficiency, facilitating improvement and
expansion of community outreach services. Excellent interpersonal communication and computer skills, including
Microsoft Office Suite, customer service management software, and social media.
WWOORRKK EEXXPPEERRIIEENNCCEE
Resource Recruiter/Trainer (04/06/2015 – 11/3/2015)
Saint Francis Community Services (SFCS), Lawton, OK
Responsibilities
Responsible for Child Welfare Region 2; Time management; Recruitment and working closely with Resource Families to ensure
foster care certification process were completed in a timely manner; Participated in monthly Program Improvement meetings;
Submitted weekly reports on status of families and recruitment; Scheduled, set up and staffed events in community; Worked
independently to assure monthly goals and outcomes were achieved; Guiding Principles trainer
Accomplishments
Established a new grass roots office for SFCS in Lawton, OK; Revamped referral form to accommodate limited time for inquiries at
events. Initiated cultivation of diverse community relationships. Worked closely with Oklahoma Department of Human Services
Recruitment Specialist. Kicked off collaboration with other similar agencies in Child Welfare Region 2
Skills Used
Expert in Microsoft Office Suite to include Outlook; Utilize Customer Service Monitoring software; Systematically maintain weekly
contact with all potential foster families; Documentation of all family contacts; Encourage and advocate for families; Problem
solving; Ongoing organization of families needs; Quality customer service; Case management; Constant communication with
SFCS Oklahoma City office; Creative/out-of-the-box thinking to address needs of organization and families
Assistant Director (10/2014 – 12/2014)
Y2Kids, Inc, Elgin OK [Reason for leaving: Pay checks kept bouncing]
Responsibilities
Ensured consistent high quality customer service including staffing duties such as recruitment, training and scheduling; Organized
and directed activities to improve employees' professional growth and job performance; Mentored staff and provided departmental
leadership; Fostered a positive work environment as well as created and maintained a pleasant customer environment;
Interpreted and met Standard Operating Procedures (SOPs) consistent with Oklahoma Child Care licensing of health and safety
standards making recommendations for improvement when necessary; Ensured attendance records remained up-to-date
Accomplishments
Cultivated and appreciated relationships with families, their cultures, and community at large. Consistently put into practice problem
solving techniques of assisting in management of a Child Care Center. Set up and updated Customer Service Management
software system to reflect family, child, center, and payment information
Skills Used
Management of customer service databases; Developed curriculum; Interpersonal communication and Conflict resolution;
Community Outreach and Development; Program Evaluation; Flexibility, Patience, Empathy, Critical and Thinking
Family Child Care (FCC) Provider – Owner (06/2014 – 10/2014)
U.S. Army Child and Youth Services, Fort Sill, OK
Responsibilities
Provided a safe, healthy environment for a child's development; Targeted activities for appropriate ages; Promoted problem-
solving, language development, math readiness, positive social skills, a positive self-image; Served children healthy meals and
snacks; Observed children's daily needs; Helped young children learn basic self-care habits; Kept calm and alert during stressful
situations; Reported to parents children's' behavior, activities, and health; Experience caring for infants, toddlers, preschoolers,
elementary-age children, adolescents, children with disabilities, and children of diverse backgrounds
Accomplishments
Cultivated, appreciated and modeled relationships with families and their cultures, fellow providers, administrators and community at
large. Consistently put into practice critical thinking, problem solving and techniques used in ownership of a Daycare

2. 730 NW 46th
St, Lawton, OK 73505  907-378-3722  kim.johnson1944@gmail.com
Kim Johnson
References available upon request
Child Development Associate (07/2006 – 07/2009)
Council for Professional Development – Fort Wainwright, AK
Family Childcare designation
Family Child Care (FCC) Provider – Owner (06/2014 – 10/2014)
U.S. Army Child and Youth Services, Fort Sill, OK (continued)
Skills Used
Stamina, patience, and flexibility; Acceptance and appreciation for diverse backgrounds, Supervision, Interpersonal
communication with parents, other providers, FCC Office, and children, Awareness of safety issues at all times, Observation,
Documentation on Teaching Strategies Gold Customer Service Management System, Diplomacy, Understanding, Empathy and
Respect
Client Services Director (11/2011 - 06/2012)
Care Net Pregnancy Center of the Tanana Valley (CNPCTV), Fairbanks, AK
Responsibilities
Prepared client assessments reports; Kept all case file documentation current; Interviewed individuals and family members;
Compiled background information on clients; Performed patient needs assessments; Dealt with issues relating to family violence,
disabilities, behavior management; Established therapeutic relationships with clients; Maintained adequate working knowledge of
local resources; Determined client needs for basic social services for children and adults; Referred individuals to public agencies
for assistance; Advised clients on resources available in community; Provided crisis intervention services
Accomplishments
Developed employee and program handbooks, policy and procedure manuals as well as curriculum for clients; Successfully
developed new program specifically targeting training and incentives for new parents and families; Assisted with updating and
transforming of client service areas to improve appearance and atmospheres; Initiated and ensured compliance with reporting
practices through Customer Service Management software; Successfully initiated social media campaigns to include developing,
marketing, and managing program websites; Formed several memorandum of agreements with surrounding social service agencies
Skills Used
Client counseling, Created and Developed several program websites; Positive and effective communication; Training of staff and
volunteers; Problem solving, Brainstorming, Creativity and resourcefulness; Developed community outreach programs
Program Director (02/2009 - 10/2011)
Step Up Now to Healthy Relationships of the CNPCTV, Fairbanks, AK
Responsibilities
Supervised daily operating activities; Developed yearly budget and performance practices; Maximized efficiency; Improved and
expanded program planning through: implementation, assessment, goal setting and meeting objectives, and evaluated progress;
Ensured compliance of federal grant management to include: performance progress reporting, budgeting adherence, and
effective ongoing communication with federal grantee office; Recruited, interviewed, hired and trained employees; Orchestrated
and nurtured positive relationships with district, schools, youth, parents, families, and community at large.
Accomplishments
Successfully organized and overhauled program to meet federal compliance demands. Initiated support of statistic tracking
system and formed several memorandums of agreement with community at large; Developed standard operating procedures to
consistently ensure federal compliance; Oversaw and participated in community outreach events
Skills Used
Supervision of team members - both in office and remote, Organization and development of protocols to maximize success, Used
Microsoft Office Suite and Federal Reporting data base, Diplomacy to resolve issues, Developed and reconciled Logic Models
consistent with federal reporting practices, Creativity to develop and nurture ongoing relationships with school officials, Observation of
instructors to ensure compliance with Federal Guidelines, Program expansion to find other funding opportunities, Developed and
reconciled budget for compliance with $500,000 Grant using internet management software for fiscal reporting
EEDDUUCCAATTIIOONN
Masters Degree Organizational Management (07/2011-11/2013)
Ashford University – Clinton, IA
Specialization: Public Administration, Maintained 4.0 GPA, Member of Golden Key International Honor Society
Bachelor of Art Sociology (09/2006 – 02/2011)
Ashford University – Clinton, IA
Magna Cum Laude