1. Brian Eck
Phone: (702) 481-9875 Email: beck18.be@gmail.com
JOBOBJECTIVE
To acquire a challenging position in the field of electronics or information technology that allows me to
utilize my skills and education.
EDUCATION
Associate of Applied Science in Computer Electronic Engineering Technology March 2011 – March
2013
ITT-Technical Institute, Henderson, NV Graduated March 2013 , GPA 3.45
Associate of Applied Science in Network Systems Administration March 2014 – Present
ITT-Technical Institute, Henderson, NV Expected Graduation March 2016
JOBEXPERIENCE
Solutions Support Specialist 2 January 2015 – Present
Agilysys Inc
6775 Edmond St, Las Vegas NV 89118
Supervisor: Tony George
Pull escalationsfromLevel1's,performRootCause Analysis'whencustomersrequestthem.AssistedLevel 3's
whenperformingupgradesorperformupgradesbyself.Performedseveral HotFix installsforcurrentandolder
versionsof software. Performedcomplete pointupgradeswhenrequested. Assistedhighprofileclientson
customersat issues. Supportedsuchsoftware asInfoGenesis,InfoGenesisUniversal Desktop,eMenu,
FreedomPay,Loyalty,ResPAK,WindowsPOSReady7,WEPOS,and XPEmbedded.Othersoftware usedwas
Bomgar,WebEx,Logmein,TeamViewer,andJoinMe. Supportedhardware associatedwithInfoGenesissuchas
IBM, PAR andJ2 POSTerminals,kitchenprinters,receiptprinters,scales,customerdisplays,scanners,andcash
drawers.TicketingsystemssuchasHEAT, and BMC Footprints. PerformedqueriesandeditsinSQLServer2003
and SQL Server2008 R2. WorkedwithInfoGenesisinterfacessuchasSMS, Opera,Visual 1,LMS, IGT, and various
otherpropertymanagementsystems.
SKILLS & ABILITIES
 Problem Solving:Analytical and Critical Thinking
 Great Organizational and Communicational Skills
 Extremely Detail-Oriented and Fast-paced hands on learner
 Great Interpersonal Skillsand Easy goingPersonality
 MicrosoftOffice:Word, Power Point, Visio and Excel
 Program Logic Controls
 Interpret Schematics,wiringdiagrams,color code,and
component identification
 Use of test equipment such as digital multimeter,AC/DC
power supply,frequency generator, Oscilloscope,volt
meter
 Electronic workbench
 Modulation techniques
 C++ Program; Multisim; Microsoft Operating Systems,
Visual Basic
 Microprocessor architecture
 Network Troubleshooting.
 Able to keep detailed notes.
 Previously certified in Microsoft Office Visio 2007 and
Windows 7 (Computer Literacy). Expired in 2015

2. Brian Eck
Phone: (702) 481-9875 Email: beck18.be@gmail.com
Application Support Engineer 1 October 2012 – January 2015
Agilysys Inc
6775 Edmond St, Las Vegas NV 89118
Supervisor: Lucas Matteson
Assistedcustomerswithvariousissuesandrequestssuchasreportgeneration,backoffice configuration, high
level networkissues. Efficientlyenterissuesintoticketingsystem.Able toeffectivelyuse VPN andremote
desktopaswell asthirdparty software inorderto dial intocustomersworkstations.Abletomanage high
priorityissueswithelevatedclients.Workedwithclientseitherbyphone,email orchatto resolve theirissues.
Supportedsuchsoftware asInfoGenesis,InfoGenesisUniversalDesktop,eMenu,FreedomPay,Loyalty,ResPAK,
WindowsPOSReady7,WEPOS,and XPEmbedded.Othersoftware usedwasBomgar,WebEx,Logmein,
TeamViewer,andJoinMe. Supportedhardware associatedwithInfoGenesissuchasIBM, PARand J2 POS
Terminals,kitchenprinters,receiptprinters,scales,customerdisplays,scanners,andcashdrawers.Ticketing
systemssuchas HEAT, and BMC Footprints.
Federal Work Study February 2012 – October 2012
ITT Technical Institute
168 N Gibson RD., Las Vegas, NV 89014
Supervisor: Vanessa Layug
Multiple responsibilities including tutoring students, grading papers/tests, assisting instructors while
teaching the class, assisted in the complete re-imaging of the entire campus on multiple instances,
complete rebuild of Electronics labs.