1. 11222 Braesridge Dr- Houston, Texas 77071
Cell: 281-912-8134 – Email: prandle62@comcast.net
PHILLIP RANDLE
Skills & Abilities:
Professional qualifications are supporting users in large enterprise or small networking companies;
with the ability to handle multiple tasks and to keep downtime at a minimum with high Client
satisfaction. I have worked on several migrations from Windows XP to Windows 7 and 10.
AREAS OF EXPERTISE
●Desktop Customer Service Skills ●Remedy Call Tracking System
●Network Problem Solving desktop and server level ●Support of all Microsoft Office Products
●Computer Setup and Network Administration ●Support of Citrix remote management
●Help Desk Call Tracking and Documentation ●Support of SAP on the Desktop
●BlackBerry Support ●Remote Troubleshooting and Maintenance
EXPERIENCE
Insight Global May 2016 to June 24th
2016
Title: Contract IT Service Desk
 Supporting the company users on the desktop with hardware and software issues.
 Tech refresh on computers and monitors and other peripherals devices. Epic migration of all computers.
 Reimaging of computers and insuring all computer have the correct software for each department
Audubon Engineering May 2015 to March 2016
Title: Service Desk Analyst
 Supporting the company by performing Desktop Support on site and Remote site support using Windows
RDP and Bomgar for remote support. My job consisted in reimaging computer, desktops and laptops for
the engineering groups and regular staff.
 Installing and configuring many engineering apps such as AutoCAD, Navisworks etc. Printer support and
troubleshooting. Windows Hyper V for virtual pc’s. VPN setup and support using Juniper. Lync server
support and Shoretel Communicator support.
 Support of all VIP’s
First Genesis April 21, 2014 Feb 27th
2015
Title: Contract Tech Support and Customer Service rep for Exxon Mobil.
 Working primarily in the company’s Solution Center resolving issues with company’s laptops, Iphones
and iPads. Setting up email and installing application.
 Using Smartcard Technology for logins and Active Directory to reset passwords and Firecall to manage
Ihones and ipads.
 Using Active directory to reset password and adding user to groups.
 Working with Bit Locker Encryption on all laptops and Desktops
Ecom Aug 2013 to April 2014
Title: Contract Harris County Hospital District as PC Tech/Software Analyst.

2.  Accessing Users needs in Windows XP environment and solving problems pertaining to XP in the
environment.
 Using Norton ghost to reimage PC’s, setting up dual and three image displays.
 Supporting Epic on the desktop with different issues involving the software, and installing Epic when
needed on newly reimaged PC’s and making sure that the clients could print from Epic to the correct
printer. This work had to be coordinated through the Epic third level support. Also ensuring that the
Motorola scanners could scan medications and arm bands into the Epic application.
Verizon Wireless Nov. 2003 to Aug 22 2012
Title: Help Desk Tier II/ Technical Support
 Supported user of many types of mobile phones with their connections and internet issues
 Configure hardware and software including TCP/IP network issues using the customers in the setup and
install of Mobile Office products to connect to the company’s High speed network and dial up network
 Detailed Use of Remedy ticketing system to track all calls in regards to History/ Resolution of tickets
within tracking system.
 Trouble shooting issues involved setup of Internet mail, billing issues. Windows 2000, Windows XP,
Windows 7, Microsoft Active Sync, Wireless Sync, Palm and Hot sync issues, Air Cards for high speed data
connectivity.
Enron Net Works Jan. 1997 - Dec. 2001
Title: Systems Development Specialist
 Maintained and monitored production and test Windows 2000 servers using Quest Foglight
 Assisted in troubleshooting data that was being sent from various business units through in-house
application.
 Setup and monitored various Windows services on servers
 Setup and maintained all group workstations and PDA devices
 Setup all development Applications-Visual Studio
Trader Support Specialist
Desktop support forthe Power Traders, Gas Traders, Pulp and Paper Traders,Investment Traders,with all applications
issues and hardware issues relating to trading and the internet.
 Responsible for the setup of all hardware and software on the user’s systems
 Responsible for making sure users could connect to the network from home and when traveling
 Responsible for making sure that all users could connect to the network at all times
 Responsible for all Bloomberg setup and Reuter’s configuration for financial data
 Participated in Migration from Novell to NT 4.0 for 5,000 users
 Participated in Migration from NT 4.0 to Windows 2000 for 5000 users
 Assisted the Call center in taking direct call from customers.
 Supported all VIP in the company from the top down.
EDUCATION
National Educational Center,Houston, Texas 1988
ASEET, Electronics
References upon Request