1. Scott E. Vigil, A+, Network+
1658 Forest Hills Dr. St Charles, MO 63303 ● Ephriamvigil@gmail.com ● 636.696.5121
Objective
Continue to expand my knowledge base of Windows and network-related technologies. I take pride in my
work and will assume ownership of a given issue, seeing it to completion. I look forward to taking on new
challenges and experiences, while being a valued asset to the company I work for.
Technology Summary
● Operating Systems:
● Windows Server: Windows Server 2000, Windows Server 2003, Windows Server 2008,
Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
● Windows Desktop: Windows XP, Windows Vista, Windows 7, Windows 8
● Mac: OS X v10.10 (Yosemite)
● Networking Topologies: Bus, Star, Mesh, Token Ring
● Wireless Standards: 801.2a, 801.2b, 801.2g, 801.g
● Wireless authentication and encryption standards: WPA,WEP,WEP2
● Desktop software:Microsoft Office 2003, Microsoft Office2007, Microsoft Office 2010, Adobe
Acrobat X, Adobe Acrobat XI,
● Freshdesk helpdesk ticket system
● Sophos and Windows Bitlocker anti virus
● Pano zero clients
● 10Zig thin and thick clients
● Cisco applications and hardware:
o CCM administrator
o Meraki for Windows and Mac
o Switches:
▪ 2960
▪ 3750
▪ 4500
o Router
▪ 1911
▪ 1921
▪ 1941
● Vmware
○ Horizion with view 6.0
○ Vcenter Server 5.5
Education and Certifications
Fort Zumwalt North High School O'Fallon, MO
High School Diploma, General Studies
Tech Skills Creve Coeur, MO
A+ and Network+ Certifications
Vatterott Cisco Networking Academy St. Charles, MO
CCNA Candidate, expected completion November 2015

2. Scott E. Vigil, A+, Network+
1658 Forest Hills Dr. St Charles, MO 63303 ● Ephriamvigil@gmail.com ● 636.696.5121
Relevant Work Experience
Vantage Credit Union Sep 2014 – Present
Desktop Support Technician Bridgeton, MO
Duties Handled a wide variety of technical issues within the enterprise environment. Engaged with Credit
Union Employees via phone, instant message,and email. All issues were logged into Freshdesk software.
Responsible for ticket generation, documentation, escalation (if appropriate), resolution and closure while
meeting SLAs.
Selected Contributions Maintained highest call metrics for all leaderboard titles. Trained in Synergy
capture software to be the SME for the helpdesk team.
Vantage Credit Union Mar 2014 – Sep 2014
Infrastructure Technician Bridgeton, MO
Duties Tasked with keeping the network infrastructure stable and current in regards to patches,upgrades
(both firmware and hardware). This included, but was not limited to implementing new technologies,
educating Credit Union Employees on a one-on-one basis, on how to use said technologies. Worked with
other IT infrastructure teams to keep a vast number of vendor software programs, servers,desktops and
peripherals up to date and stable.
Selected Contributions Configured and deployed Cisco 3950 stacked switches and Cisco 2911 series
routers to the entire organization. Worked with our Microsoft vendor Delicheck Technologies group to
migrate over to Microsoft Office Exchange and Office 365.