1. Rudy Roblero
IT HELP DESK TECHNICIAN ANALYST
Atlanta, GA
rudyroblero@gmail.com - 6784881014
I have experience with people managing as well as in hard work on harsh environment, and handling projects
on imperative situations.
Also I have the capacity and knowledge of using heavy equipment of ten years working on Erosion Control.
And I'm a confident person.
I have experience handling this softwares, hardwares, applications and programs issues.
DHCP/DNS Ethernet and Firewall proficient.
Proficient in phone, printer, and security.
Familiar with Mac desktops.
Determine users’ technical needs and provide them with appropriate solutions.
Install and configure computer networks including LAN and WAN
Analyze network problems and manage preventative maintenance procedures.
Explain the role of network applications and equipment to the end users.
Work well with staff and customers
Excellent under pressure.
WORK EXPERIENCE
Help Desk
Milner - Norcross, GA
Responsibilities
Act as a technical resource in order to assist users with resolving computer issues.
Answer tickets and emails pertaining to users’ computer problems
Ensure that all computers are secured effectively by installing and updating antivirus software.
Train users on new software.
Maintain documentation of technical maintenance procedures carried out, meticulous and organized.
Skills Used
I have had the experience handling softwares, hardwares, applications and programs issues.
Windows XP/Vista/ Win. 7/ win 8/ win 10
System Upgrades
Inventory Tracking
Productivity Software
System Recovery
Driver Installation
Network Connectivity
New User Training Wireless/VPN
Installing hardware, software and device drivers on standalone computers.
Manage network configurations to ensure that all computers on a network can communicate effectively.
Test computers peripherals, hardware and software to ensure that they are working appropriately.
Upgrade software, patches and operating systems on a continuous basis.
Install and configure monitors, keyboards and printers.
Troubleshoot hardware and software problems.

2. Crewleader
Engineered Fabric Specialists - Atlanta, GA - November 2005 to November 2015
I worked for Ten years in this company as a CREWLEADER in charge of installation and development of new
projects.
EDUCATION
Associate of Science Degree in Computer Information Systems Technology (CIS)
Interactive College of Technology - Atlanta, GA
2014 to 2016
SKILLS
Bilingual Spanish
AWARDS
TOP ROOKIE CREWLEADER OF THE YEAR
December 2006
CERTIFICATIONS
CompTIA Network +
2014 to 2017
CompTIA Security+
2016 to 2019
MTA Networking Fundamentals
2015 to 2018
MTA Security Fundamentals
2015 to 2018
MTA WINDOWS SERVER ADMINISTRATION
2015 to 2018
MTA WINDOWS OPERATING SYSTEM FUNDAMENTALS
2015 to 2018
MTA MICROSOFT OFFICE SPECIALIST WORD 2010
2016 to 2019
CompTia A+ Certification
2014 to 2017
ADDITIONAL INFORMATION
I can be contacted by phone 678 488 1014
rudyroblero@gmail.com