Paul Wojciechowski Resume

1. PAUL WOJCIECHOWSKI
Spring Grove, IL 60081
815-403-0814
paulwojo135@gmail.com
www.linkedin.com/in/wojciechowskipaul
CAREER SUMMARY
Extensive background in Information Technology while utilizing past Information Technology
experience in desktop support and project management to minimize network downtime. Wide
diverse experience in problem solving, customer service, risk management, LAN/WAN, problem
resolution, attention to detail, proactive, network devices, maintenance, policies, VPN and
investigation seeking to deliver a passion for customer service. Seeking a technical position to use
my Security+ CE, CCNA, MCSA, ITIL and Desktop Support to provide clients with a high quality
experience.
Monitoring Tools: Dude, Cat Tools, Iperf, Wireshark
Operating Systems: Windows XP, 7, 8.1,10
Networking: VMware, Azure, Symantec Endpoint Protection, Virtual Private Networks, ipv4, ipv6,
OSI Model, TCP/IP, UDP, Ethernet:802.3 Wireless: 802.11 A,B,E,G,N,AC/Wave 2, RIP, OSPF,
EIGRP, BGP, LAN, VLAN, Cisco IOS, 2600/2800 ISR routers, devices, Layer 3 Networking, Layer
2 Networking, Cisco Wireless, VoIP, Network Devices, DNS, VPN,LAN, WAN
Technical Software Support: Microsoft Office Suite, Visio, Adobe Suite, Web browsers - Internet
Explorer, Chrome, Firefox, Citrix Client, Active Directory
Technical Hardware Support: desktop, laptops, tablets, printers, scanners, fax machines, copiers
Soft Skills: Networking, Innovative, Managed Services, Reliability, Driven, Motivated, Oral
Communication Skills, Interpersonal Skills, Manage Workflow, Knowledge, Fast-paced, Articulate,
Teachable, Presentation, Leadership Ability, Sensitive, Root Cause, Time Management
WORK EXPERIENCE
SmartSource 2018 - 2018
Network Technician
Level 2 network technician support desk for Switch Migration and AP upgrade project for Walmart.
Walmart is consolidating from 5 switches in the MDF to 3.
Remote configuration of switches using Putty and VMWare Horizon.
Advancing port mapping.
Cisco devices being used: 1850, 2800, 3650, 3850 and 4451.
Achieved MCSA and Security+ CE certifications independently. 2017 - 2018
Lake County(Contractor) Waukegan, IL 2017 - 2017
Network Technician
Configured protocols in Network Devices such as Cisco routers, switches, firewall using network
protocols for switching and routing in sandbox environment and follow-up with documentation.
Support stable operation of in-house internal computer network.

2. Install, configure and optimize Windows 10 machines, while ensuring minimal network downtime
for internal stakeholders.
IT Career Lab 2016 - 2017
Accomplished CCENT and CCNA certifications.
Lake Forest Graduate School of Management Lake Forest, IL 2015 - 2016
Campus Operations Coordinator
Administer academic technology Blackboard System by preparing 18 course materials, 30%
increase of courses from last semester, and posting content within two weeks of next semester.
Developed unprecedented solution for 25 printers when campus wide printing went off-line and no
IT support available.
Organized and trained 20 seasoned professors that were technically challenged by creating
WebEx instructions.
MAC Automation Concepts (Contractor) Woodstock, IL 2014 - 2014
Project Manager
Created PMO with documented compliance standards and 17 procedures.
Negotiated cost savings of 20% for purchased of new multifunctional printer.
Managed multiple projects (ERP & Payroll) while assisting Human Resource.
Microtrain 2014 - 2014
Learned Microsoft 2010: Excel, PowerPoint, Project plus Business Analysis and ITIL Foundations.
Dell Inc. Elk Grove, IL 2013 - 2014
Client Field Technical Services Analyst
Trained 14 new employees that were non-technical for desktop support roles.
Responded to help desk for hardware, software calls and support 7,000 users in 10 facilities, active
directory, mobile support, systems, SCCM, also responsible for senior level executives.
Achieved 94 closed calls per month exceeding goal of 88 with completed documentation.
Amita Health Elk Grove Village, IL
Client Technologies Analyst, PC Technician Specialist IV, III 2003 - 2013
Led TGX Software/Hardware implementation project as Project Manager that was completed on-
time with $12K remaining under a $120K budget.
Saved $7,800 by training five coworkers on troubleshooting, repair scanners and hand scanners
meeting compliance.
Troubleshoot utilizing SCCM (System Center Configuration Manager) tools.
Using my creativity to design a repair to fix internal wide Fujitsu scanners at a savings of $10K.
Created images saved to server using Ghost and reimaged PC using Ghost.
Supported 500 internal PC, laptops, Windows 7, SharePoint, tablets, systems, Microsoft
Technologies, Ms Visio, Ms PowerPoint, DHCP, Blackberry’s, and printers.
EDUCATION
BS Bachelor of Science in Technical Management DeVry University, Addison, IL
Security+ CE CompTIA
CCNACisco Certified Network Associate National Able Network (IT Career Lab)
MCSA Microsoft Certified Solutions Associate National Able Network (IT Career Lab)

3. ITIL Foundation Certificate in IT Service Green Belt Training (Six Sigma Masters)
SCCM System Center Configuration Manager
Trapeze Networks Introduction to Wireless
PROFESSIONAL AFFILIATIONS
Associate of Information Technology Professionals: 2015 - Present
Technology Leaders Association: 2015 - Present