1. Curriculum-Vitae
Balasaheb Lagad Cell:(+91) 9139765485
Email: Balasaheb.lagad31@gmail.com
CAREER OBJECTIVE
To obtain a position in learning and growing organization where I can best utilize my analytical &
creative knowledge and skills, thereby contributing to the objectives of the organization in the field of
IT with opportunities for self & organizational growth.
KEYSKILLS
 Installing, Configuring and Troubleshooting of Windows XP/Win 7/Win 8.
 Identifying, diagnosing, and resolving network problems.
 Configuring LAN, Crimping (RJ45) and Wireless, edge security equipment.
 Understanding of Cisco routers and switches.
 Able to work on a multiple high priority tasks simultaneously.
 Knowledge of TCP/IP,Active Directory, DNS, DHCP,IIS,Remote Desktop and VPN.
 Troubleshooting and Support for Desktop Systems.
 Configuration and troubleshooting of CISCO VOIP ( CISCO VOIP 7960 & 7962)
 Knowledge of RAID 0, RAID 1 and RAID 5.
 Email Clients Configuration – MS Outlook & Lotus Notes.
 MS Word, Excel, Power Point and Outlook 2003, 2007 & 2010 (POP3,IMAP,SMTP).
 Installing and Configuring Printers (Network Printers).
 Installation and Configuration of Antivirus Software’s.
 Installation and Configuration of Applications like Java products, RTA, VSO.
 Obtain accurate details of problems and associated impact through coordination with affected
User groups. (For e.g. TL’s,advisors, RTA,Quality, Change, etc.)
ORGNIZATIONAL EXPERIANCE
GENEX CORPORATE SERVICES PVT.LTD.
(Franchisee of HP)
At Tech Mahindra Business Services LTD. From 15th
Feb 2013 to till date.
Designation : Sr. Desktop Support Engineer.
Responsibilities :
 Working on ticket CA tool (ITSD), acknowledge & resolve the call within SLA.
 Providing support more than 2500 workstations.
 Installation of Antivirus software such as McAfee antivirus
 Configuring & Troubleshooting Cisco VoIP 7960, 7962.
 Responsible for installing and supporting network, hardware,software,and applications on
PC.
 Troubleshoot UK applications like CRM, Peoplesoft,RTA,Aspect.LogMeIn Rescue Tool,
MSRA, MSTSC, VNC use for Remote support.
 Co-ordinating with Server,Network team for access related issues.
 Responsible for installation, configuration & administration.

2.  Taking part of activities like McAfee update,reimage activity, VoIP Sipping, Software
implementation.
 Reimaging the system though network with the help of Acronis server.
 Taking the system into domain & reset the NT id password.
 Handling escalated issue.
 Co ordinate with asset related calls with asset engineer and maintain.
 Diagnose and troubleshoot any virus problems that can be fixed by the Maintaining &
troubleshooting all computers in LAN.
 Configuring and Maintaining of MS Outlook (2003,2007,2010) and MS Office
 Network Port Activation with help of Network team.
 Handle the remote assistance team with help of CA tool for resolved the software related
issues.
 Remote support using VNC & Net meeting for IT issues.
Nexus Computers Pvt. Ltd.
At Balbharati, S.B.Road,Pune From 5th March 2012 to 15th
Feb2013.
Designation : Technical Support Engineer
Responsibilities :
 Installation configuration also troubleshooting of different types of Windows operating
system s such as Win XP, Win 2007
 Diagnose and troubleshoot the Printer
 Configuration of system (PC) & MS Outlook and maintaining the systems.
 Co- ordination with client/users for solving the network or software related issue.
 Installing and maintaining network printers.
 Troubleshooting hardware and operating systems related issues.
 Remote support using VNC for IT issues.
IT Certification
 Completed Smart Grad Diploma in 2011-2012 Computer Hardware- Networking
included MCITP and ITIL syllabus from Jetking Institute, S.B.Road, Shivajinagar,
Pune.
Education & Qualification
 M.A.(Eco) in 2010 (57.83) from Pune University.
 B.A.(Eco) in 2008 (67.16 %) from Pune University.
 H.S.C. in 2005 (65.67%) from,S.K.D.V.Kolgaon, Pune Board
 S.S.C. in 2002-2003 (58.37%) from S.K.D.V.Kolgaon,Pune Board.

3. Extra Activities & Hobbies
 Attended Win 2007 on job mandatory training schedule.
 Make a New Friend and listening songs.
 Trekking, Playing Cricket.
PERSONAL PROFILE
Address : House No-3438,Papadewasti, Bhekarainagar nearby Jakatnaka,
Hadapsar,Pune-412703
Nationality : Indian
Date of Birth : 5th
Jan 1988
Gender : Male
Marital Status : Married
Languages :
KEYSKILLS
English, Hindi, Marathi
Declaration
I hereby solemnly declare that above statements made by me are correct and true to the best of my
knowledge and belief.
Date:
Place: Pune (Balasaheb Kashinath Lagad)