This document is a resume for Jose G. Vasquez summarizing his professional experience and qualifications. Vasquez has over 10 years of experience in customer service and operations management roles. He is currently seeking a new opportunity with a focus on service excellence. Vasquez has extensive skills in Microsoft Office applications and communication. He is fluent in both English and Spanish.

1. Jose G. Vasquez
182 North 13th Street
San Jose, CA 95112
(408) 210-6381
jvasquez69@sbcglobal.net
Personal Profile:
A proven customer service professional, with over 10 years of experience, in client facing support
and customer satisfaction. A self-motivated, proactivemanager and team player, who is able to
adapt to new workenvironments quickly,manage teams, while possessing an uncompromised
workethic. Seeking an opportunity withan organization whose focusis also on service excellence
and satisfaction.
Skills:
 Proficientin MicrosoftOutlook, Word, Excel, QuickBooks,Google Scheduling
 Excellent communication skills, both written and verbal
 Fluent in English, Spanish
Experience:
Eco Box Recycling, Inc. / 2006 -Feb 2015
Co-Owner/ Operations Manager
 Focused on growth, expansion and day to day management of operations
 Primary contactforall internal and field escalations, ensuring customer satisfaction
 Responsible foridentifying and driving new process improvements
 Responsible fordaily scheduling and dispatching of drivers to customer sites.
 Led collaborative cross functionalpartnerships with third party vendors
 Implementation and management of all county and city Permits
 Responsible formaintaining environmental reports required for the City and County.
 Lead projects & programs that require cross functionalpartnerships while ensuring map
tool utilization and business process improvements were executed
 Responsible fornew hire training and mentorship
 Demonstrate leadership, responsiveness, accuracy and follow-throughwhenassigned to
company projects.
PortugueseBand of SanJose
Director, Non-profitOrganization/Oct 2009 – Oct2011
President,Non-ProfitOrganizationOct2011 – Present
 Operational leadership skills and experience in a dynamic, Musical education focused
Nonprofit organization
 Ensured that the organization operated in accordance with its mission and the purpose for
whichit was granted tax-exempt status
 Highly regarded track record of consecutive years of positive “onbudget” operations
Performance
 Delegated and enforcedprocedures so that processes and operations ran smoothly
 Coordinated maintenance and inspections of facility as necessary.
References: Available upon request