Rachel Montoya has over 10 years of experience in various customer service, food service, and retail roles. She has held positions such as freight associate, housekeeper, assistant manager, cashier, cafe server, and assistant manager. Montoya has skills in customer service, money handling, scheduling, paperwork, inventory, and computers. She is currently taking a break from her criminal justice degree program to spend time with her kids but plans to continue school to complete her degree.

1. Rachel Montoya
1055 E Cathy Dr, Gilbert, Az 85296
rachelm438@gmail.com
480-468-1275
Employment
Freight Associate (seasonal) October 2015-January 2016
Kohls Gilbert, Arizona
Kelsey 480-855-8823
Freight Associate, Unloaded and sorted merchandise from the truck, back stocked inventory,
helped with Merchandising, and helped customers find what they were looking for.
HouseKeeper May 2015-July 2015
Doubletree By Hilton Gilbert, Arizona
Collene 480-809-4100
I was in charge of maintaining all public areas. Sweep, mop, dust, mirrors, and windows in
lobby, fitness center, pool area, conference and computer rooms, hallways and all public
restrooms. I also maintained the special events center ‘The Elegante’ before and after special
events.
Assistant Manager November 2014-April 2015
Port of Subs Gilbert , Arizona
Joshua Barr 480-545-4699
I opened and closed restaurant, assisted in daily banking, responsible for all other employees,
was in charge of nightly, weekly, and monthly paperwork, I was in charge of making sure
employees 4070 forms were complete, I also did weekly inventory, and assisted in monthly
inventory.

2. Cashier/Snack Bar Cook October 2012-February 2013
Ohkay Casino Resort Ohkay Owingeh, New Mexico
Human Resources 505-747-1668
As cashier i was responsible for all the money in my register for my shift. I took customers
orders, gave out drinks, answered phones, and cleaned and stocked my station. As cook in
snack bar i had to prepare and plate guests food, make sure all food was kept at proper
temperature, stock and clean the food line at all times, and put food away at the end of my
shift.
Skating Carhop March 2012-September 2012
Sonic Drive in Espanola, New Mexico
Frank Gutierrez 505-753-6224
I was in charge of all my own money, took customers’ orders to their car while on roller blades,
some cleaning, and good customer service.
Customer Service Rep December 2011-June 2012
Taos Valley Foods (Domino's) Espanola, New Mexico
Alfredo Aragon 505-753-4081
I answered phones, took customers’ orders, made pizza's, minimal money handling, cleaning,
and customer service
Clerk May 2011-October 2011
City Of Espanola Recreation Espanola, New Mexico
Greta Trujillo 505-753-6052
I answered phones, transferred calls, scheduled events, programmed and handled register,
customer service.

3. Cafe Server October 2009-December 2010
Santa Claran Hotel Casino Espanola, New Mexico
Chris Ebner 505-753-0059
I had to do money handling and cleaning. I am really good at customer service and using a POS
system
Assistant Manager January 2008-August 2008
Arby's Restaurant Espanola, New Mexico
Jesse Turner 505-753-4777
I was in charge of my own register and the money it contained, making employee schedules’,
product ordering and inventory, banking and daily paperwork.
Education
Criminal Justice January 2010-May 2010 & August 2011-December 2012
Northern New Mexico College Espanola, New Mexico
I finished my basics classes and a computer course, and currently taking a break to spend time
with my kids. I plan on continuing school and getting my degree.
Skills
● I am good at customer service
● money handling and banking
● employee scheduling and daily paperwork
● product ordering and inventory
● computer skills