Niko Papakonstantis has over 20 years of experience in workers' compensation claims management. He is currently an Assistant Vice President and Director of WC Claims at Aon Risk Solutions, where he manages a department of eight employees. Previously he held senior claims adjuster and manager roles at several insurance companies. He has a Bachelor of Arts degree in History from the University of New Hampshire.

1. NIKO G. PAPAKONSTANTIS
11 LITTLE PINE LANE
EXETER, N.H. 03833
(603) 778-1496
ngp70@comcast.net
PROFESSIONAL WORK EXPERIENCE
AON RISK SOLUTIONS Boston, MA
Assistant Vice President/Director WC Claims 1/08 - Present
Directly manage the claims department with eight direct reports. Responsibilities include
managing, coaching, and evaluating performance of staff. Prepare complete and accurate annual
Stewardship report to the client as well as additional various reports to outside auditors at the
request of the client. Maintain administrative and personnel records. Prepare annualdepartment
budget as well as mid-year and annual performance reviews of staff. Negotiate renewalof multi-
year service contract with the client. Active participant on the client’s marketing team; loss
control team; and disaster recovery team. Prepare responses to RFP’s from stand-alone
prospects. Provide ongoing expertise to the claims staff on complicated and catastrophic cases.
Actively perform file reviews and internal audits of adjusting staff. Oversight of staff resulted in
the claims staff achieving scores of 95%, 94%,94%, 93% and 94%, 92% and 96%, respectively,
on the annual claim audit conducted at the request of the client since 2008. Remain updated of
statutory changes, case law development and trends in disability management and cost
containment. Responsible for coordinating all reinsurance reporting. Conducted multiple
seminars and webinars on matters of workers’ compensation and FMLA to municipal
management including a workshop at the 2011 Massachusetts Municipal Association Annual
Tradeshow and keynote speaker at the 2014 MASBO Law Institute. Authored multiple articles in
the Beacon and as well as MASBO newsletter. Actively involved in the defense of two claims
litigated before the Massachusetts Supreme Judicial Court in 2010. Currently enrolled in the Aon
Advance Leadership Development developed and presented by Harvard University faculty.
Claims Supervisor 3/06 – 12/07
Directly managed two Inside Claim Adjusters providing expert claim handling and technical
expertise. Managed and resolved complex losses that represent long-term exposure(s).
Represented client members(s) at conciliation hearings before the Department of Industrial
Accidents. Evaluated performance of all external vendors. Assisted with the negotiations and
settlements of claims beyond the adjuster expertise. Monitored all subrogation activity and
negotiated liens when required. Performed regular internal audits of adjusting staff.
Sr. Claims Adjuster 9/00 – 3/06
Served on a team that provides workers’ compensation claims administration to one of the largest
municipal pools in the nation. Evaluated, investigated and adjusted a caseload of 150 lost time
cases. Maintained a weekly road schedule.
ATLANTIC CHARTER Boston, MA
Sr. Claims/Loss Control Specialist 2/00 - 9/00
Responsible for adjusting a caseload of 120 lost time workers’ compensation claims. Other
responsibilities included preparing files for litigation, investigating and recovering subrogation,
negotiating settlements. Participated in sales calls and new account orientations.

2. MANAGEDCOMP Waltham, MA
Sr. Claims Adjuster 10/97 - 2/00
Responsible for the investigation, evaluation and adjustment of workers’ compensation claims
within an assigned book of business with an average caseload of 170 open claims. Daily
activities included: investigation of all new claims (taking statements when appropriate,
determining compensability, establishing reserves), negotiating settlements, complying with
MGL Ch. 152, investigation of subrogation and SIF potential, and preparation of files for
litigation. Also served as Account Manager for the Roman Catholic Archdiocese of Boston
account and maintained strong working relationship with the Director of Insurance of RCAB.
Participated in successfulsales presentations and worked very well with key brokers.
COMMONWEALTH OF MASSACHUSETTS
PUBLIC EMPLOYEE RETIRMENT ADMINISTRATION Boston, MA
Claims Adjuster 9/94 - 10/97
Developed an excellent understanding of M.G.L. Ch. 152 while administering workers’
compensation claims of state employees. Maintained a case load of 180 open claims. Acted as
liaison between state agencies and litigation department. Successfully completed training in
fraud investigation.
BAYBANK Waltham, MA
Loss Avoidance Representative 6/94 - 8/94
Investigated potential and existing accounts as part of a special three month project under the
Director of Loss Avoidance Department.
CENTENNIAL ASSOCIATES Peabody, MA
Account Executive 1/94 - 6/94
Conducted sales calls with New England based companies that utilize technical contractors.
Managed existing accounts and recruited pre-qualified technical personnel for openings.
HORIZON FOODS OF COLORADO Golden, Co
Operations Manager 1/93 - 11/93
Supervised sales force of six. Responsible for ordering and maintaining of all inventories.
Reviewed daily sales activity. Oversaw fleet of company vehicles. Reported directly to the CEO.
EDUCATION:
UNIVERSITY OF NEW HAMPSHIRE Durham, N.H.
Bachelor of Arts, 1992
Major: History
Minor: Political Science
VOLUNTEER ACTIVITIES:
Dormition of The Virgin Mary Greek Orthodox Church Somersworth, N.H.
Parish Council Member (Vice President) 1/1/12- Present
Greek Cemetery Somersworth, N.H.
Board of Directors 1/1/14 - Present
References available upon request.