Carmen Gutierrez has over 10 years of experience in customer service, administrative, and data entry roles. She is fluent in both English and Spanish and has excellent communication, organizational, and computer skills. Gutierrez has held positions processing automated check deposits, dispatching vehicles for the Arizona Army National Guard, processing medical transportation claims, assisting in human resources for a produce manufacturing company, and providing customer service and technical support for a telecommunications company. She has demonstrated the ability to handle multiple tasks under stressful conditions and is reliable, with outstanding interpersonal skills for working with others.

1. Carmen Gutierrez
2302 N 29TH St. Phoenix, Arizona – 602-551-0600 – carmengtz1213@gmail.com
Highlights
Education
· Outstanding communication skills.
· Demonstrated abilityto handle several
tasks at once under stressful working
conditions and a reliable individual.
· Great working with others,and
experience on providing training.
· Excellent organizational skills/Able to work co-
operatively and can also work independently.
· Fluent in English and Spanish language,and
experienced in multiple computer programs.
Arizona Western College……………………..
Yuma High School……………………………..
Military-Arizona Army National Guard……….
Phoenix College………………………………..
Studied Criminology
General Course ofStudy, Graduate
Automated Logistics SpecialistCertified
Accounting/Business Courses
Experience Senior Data Entry Processor
Charles S Charles Schwab/Adecco, Phoenix, AZ
Sept 2014 – May 2016
 While working in the cashiering department I had multiple responsibilities such:
monitoring hundreds of automated and physical check deposits per day, while
reviewing Individual Retirement Accounts, Business, Trusts and Brokerage
accounts as well, to ensure deposit is allowed.
 Utilized multiple programs such as: Client Central, Mars, ACE/SWISS, Outlook,
Legacy, and Connect among others to conduct account research or account
maintenance, and to communicate with other departments as well as clients.
 Processed client’s requests for transfers, Money Links and split deposits to
multiple Retirement accounts.
Automated Logistics Specialist
Arizona Army National Guard, Marana, AZ
March 2010 – June 2014
 Dispatch vehicles and keys, enter new faults, order parts for vehicles for
mechanics’ work assignments.
 Performed Administrative duties such as updating reports, attendance and training
rosters
 Data entry, dispatch vehicles, update mileage records. Created licenses and
permits, and accountability of drivers and training rosters.
 Document reconciliation, end of day system backups and other various reports.
Accountability of personnel, mileage, equipment and maintenance orders.
Claims Processor
Logisticare, Phoenix, AZ
May 2013 – Oct. 2013
 Reviewed driver’s logs to verified driver's information and miles driven to pay
them accurately, verified miles accounted for, and adjusted mileage if necessary.

2. 2 Carmen Gutierrez
2302 N 29TH St. Phoenix, Arizona – 602-551-0600 – carmengtz1213@gmail.com
 Paid bi-weekly, to all individuals transporting patients to doctor’s appointments.
 Verify information on checks such as driver's name, address, and amount paid
while reviewing data sheets for accuracy, and mailed denial letters when unable
to pay driver.
 Print reports for all checks sent out, name changes, and address changes and
filed them on weekly basis.
Human Resources Assistant
Earthbound Farms, Yuma, AZ
August 2012 – Feb. 2013
While working for a produce manufacturing company, assisted Human Resources
department, and about 750 employees.
 Filed applications into folders, assisted with interviews, handed out appropriate
tests for each potential candidate for the designated area, such as processing,
sanitation, security, production, machine and forklift operators etc.
 Contacted individuals by telephone in order to schedule interviews and hours of
training hrs. and updated excel spreadsheet in order to keep records of positions
filled and interviews.
 Assisted with training presentations, and collecting identifications for employment
verification.
 Answered telephone calls from potential employees, and collected information
and inputted data on excel spreadsheets and records of contacts.
 Collected and assisted employees with documentations and applications for
health insurance and them and their dependents, and inputted them into
company’s data base.
 Created employees Identification cards and as well as their file on computer
program and entered designated pay rate and position and any related
demographics of position and management, upon hiring.
 Recorded employees schedule on a daily basis for the 3 different shifts and
assisted employees with time stamps, absences and tardiness inquiries.
 Referred unresolved employee’s grievances to designated departments for
further investigations. Assisted employees with any questions and issues among
them, and faxed paperwork to payroll department for disputes, and scanned
doctor notes into system records.
Customer Service/Technical Support Rep
NCO Group/AT&T, Yuma, AZ
February 2006 – March. 2010
 Described products and services to businesses or private individuals by
telephone in order to solicit sales for services.
 Adjusted sales scripts to better target the needs and interests of specific
individuals and kept records of customer interactions and transactions, recording
details of inquiries and concerns.
 Answered telephone calls from customers, maintain records of accounts and
made changes on them as required per client’s contracts or requests.,
 Referred unresolved customer grievances to designated departments for further
investigations and compared disputed merchandise with original requisitions and
information from invoices.
 Assisted customer with cellular phone technical assistance, as well as
programing/updated cellphones(troubleshooting), and assisted customer with
questions on invoices and on telephone functions. Able to meet and exceed
company and personal production expectations, meeting quality standards!

3. 3 Carmen Gutierrez
2302 N 29TH St. Phoenix, Arizona – 602-551-0600 – carmengtz1213@gmail.com
References Upon Request.

4. 4 Carmen Gutierrez
2302 N 29TH St. Phoenix, Arizona – 602-551-0600 – carmengtz1213@gmail.com