Ma. Lahra G. Mina is seeking a position that utilizes her education and skills and offers advancement opportunities. She has over 6 years of experience in customer service roles in the hotel and resort, manufacturing, and pharmaceutical industries. Her experience includes front desk work, sales coordination, administrative duties, and reception. She has a bachelor's degree in office administration and training in safety, first aid, and on-the-job skills. She is proficient in Microsoft Office applications and seeks to expand her skills in a fast-growing global economy.

1. MA. LAHRA GORECHO MINA
Unit 2-10-8 Zamrud Apartment
Jalan Klang Lama, Taman Pasir Permata, Kuala Lumpur, Malaysia
Mobile Number: +601114951566
Email Address: ma.lahramina@yahoo.com
Skype ID: malahramina_20
OBJECTIVE
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To secure a position requiring innovative challenging employment that will utilize my education,
knowledge and skills and offer advancement opportunity in the fast growing global economy. To expand my
horizon in any field of business industry and to be more competitive in today’s economy.
WORK EXPERIENCE
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Company Name : Macagang Business Center (MBC) Inc. – Philippines
Company Industry : Hotel and Resort
Position : Front Desk Clerk
Employment Duration : April 2016 – November 2016
Address : Philippine – Japan Friendship Highway, Zone 6
San Antonio Poblacion, Nabua, Camarines Sur – Philippines
Duties and Responsibilities
• Keep Front Desk tidy and presentable with all necessary material (pens, forms, papers etc.).
• Greet and Welcome Guest.
• Answers questions and address complaints.
• Answers all incoming calls and redirect them or keep messages.
• Receives letters, packages, etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.
• Monitor office expenses and costs.
• Take up other duties as assigned (travel arrangements, schedules etc.).
• Handling front office reception and administration duties, including greeting guest,
Handling company inquiries and sorting.
• Process guest arrivals and departures, including all necessary payments.
• Handle and coordinate room assignments and pre arrivals.
• Updating the guest about check in and checkout time as a SOP in hotel.
• Making room reservation for foreign check in.
Company Name : PaPago International Hotel and Resort - Republic of Palau
Company Industry : Hotel and Resort
Position : Front Desk Clerk
Employment Duration : March 2014 - February 2016
Address : Ked, Airai Republic of Palau

2. Duties and Responsibilities
• Handling front office reception and administration duties, including greeting guest,
handling company inquiries and sorting.
• Process guest arrivals and departures, including all necessary payments.
• Handle and coordinate room assignments and pre arrivals.
• Offer referral for services and handle request for information.
• Handle and store luggage
• Doing Morning call / Room Call to the entire guest every morning.
• Checking the F. O inventory Morning and afternoon.
• Counting the revenue and sales report for the day.
• Counting breakfast, lunch and dinner that will eat for every day.
• Answering telephone calls and checking emails.
• Updating the guest about check in and check out time as a SOP in hotel.
• Making room reservation for local and walk in guest.
• Assist guest about their inquiries, what they need and what they want.
• Doing Check in and check out.
• Doing show room (hotel accommodation, hotel facilities and rooms.
• Hotel DO’s and Don’ts, hotel information, hotel profile. Etc.)
• Assists other departments as required.
Company Name : Malinta Corrugated Boxes Manufacturing Corporation
Company Industry : Manufacturing
Position : Customer Sales Coordinator
Department : Sales Department
Employment Duration : February 2011- December 2013
Address : 1706-A West Tower, Philippine Stock Exchange Ortigas Center,
Pasig City-Philippines
Duties and Responsibilities
• Responsible for assisting customers with their inquiries/complaints and requests.
• Gather information and Inform all concerned to determine appropriate action.
• Assure response to customer within 24 hrs. of receipt of call, in a helpful,
courteous and professional manner.
• To develop rapport with the customer base, have knowledge of account ownership,
• Be responsive and timely with correspondence and problem resolution,
and display a caring attitude.
• Inform concerned Account Managers all inbound call/ messages and log/
monitor resolutions of matters arises from calls received.
• Proactively confirm receipt of Purchase Orders and its details with customer.
• Update the consolidated Purchase Orders / Sales Order database.
• Email within agreed cut-off Time to Account Manager, Order Fulfillment Manager,
demand and Supply Analyst, Customer Relationship Manager and Distribution and Logistic Team.
• Provides end to ends resolution to customer’s complaints.

3. • Ensuring orders are delivered on time, orderly and in efficient manner.
• Supports warehouse and dispatch group while goods are in transit.
• Sales order processing and order taking.
Company Name : Excel Distribution Inc.
Company Industry : Pharmaceuticals
Position : Administrative Staff/Receptionist
Department : Administration Department
Employment Duration : December 2010 – February 2011
Address : 27F-A Building 200 Vito Cruz Avenue Manila Philippines
Duties and Responsibilities
Frontline
• Welcoming candidates and visitors
• Managing and routing incoming phone calls.
• Greeting and directing visitors to their destinations.
• Setting appointments for office related works.
• Taking note and accurately delivering messages to recipients in a timely manner
• Setting-up candidates assessments
• Managing the meeting room
•
Administration
• Filing of candidate application forms, ensuring that the forms a completed accurately
• Typing up of CV’s accurately
• Ensuring that the visitors book is signed by all visitors
• Capturing candidate details and documentation on Rapid
Company Name : Britton Marketing Corporation
Company Industry : Pharmaceuticals
Position : Administrative Staff
Department : Administration Department
Employment Duration : June 01, 2010 – December 23, 2010
Address : 170-B Strata 2000 Building. Ortigas Center, Pasig City Philippine
Duties and Responsibilities
• Proactively confirm receipt of Purchase Orders and its details with customer.
• Handle Administrative Matters.
• Handle product inventory.
• Responsible for doing itinerary of Managers
• Handle liquidation and reimbursement of all employees.
• Monitor office supplies and place orders when necessary.
• Receives letters, packages, etc. and distribute them.

4. • Monitor office expenses and costs.
• Take up other duties as assigned (travel arrangements, schedules etc.).
• Check, sort and forward emails.
SKILLS:
• Proven ability to budget time and to perform under stress.
• Good communication skills
• To follow instructions, to adapt quickly to challenges and follow through an assignments.
• Software Applications, (MS Word, MS PowerPoint, MS Excel)
• Willing to learn new things and work with it an efficient and effective ways.
EDUCATIONAL BACKGROUND
DEGREE : Bachelor of Science in Office Administration
SCHOOL : Camarines Sur Polytechnic Colleges
YEARS ATTENDED 2006 – 2010
ADDRESS : San Miguel Nabua, Camarines Sur
SECONDARY
SCHOOL : Nabua National High School
YEARS ATTENDED : 2001-2005
ADDRESS : San Miguel Nabua, Camarines Sur
ELEMENTARY
SCHOOL : Nabua Central Pilot School
YEARS ATTENDED : 1995-2001
ADDRESS : San RoqueNabua, Camarines Sur
TRAINING AND SEMINARS ATTENDED
Basic Training / SOLAS Training
Title : Personal Survival Techniques (16 Hours)
Conducted By : PNTC Colleges Maritime Training Center
Date : February 22 to March 01, 2016
Venue : PNTC Colleges Maritime Training Center. Intramuros Corporate Plaza
Recoletos St, Intramuros, 1002 Manila Philippines.
Title : Fire Prevention and Fire Fighting (15 Hours)
Conducted By : PNTC Colleges Maritime Training Center
Date : February 22 to March 01, 2016
Venue : PNTC Colleges Maritime Training Center. Intramuros Corporate Plaza
Recoletos St, Intramuros, 1002 Manila Philippines
Title : Elementary First Aid (15 Hours)
Conducted By : PNTC Colleges Maritime Training Center

5. Date : February 22 to March 01, 2016
Venue : PNTC Colleges Maritime Training Center. Intramuros Corporate Plaza
Recoletos St, Intramuros, 1002 Manila Philippines.
Title : Personal Safety and Social Responsibility (16 Hours)
Conducted By : PNTC Colleges Maritime Training Center
Date : February 22 to March 01, 2016
Venue : PNTC Colleges Maritime Training Center. Intramuros Corporate Plaza
Recoletos St, Intramuros, 1002 Manila Philippines.
Title : 307 Hours On The Job Training
Conducted By : PEPSI – COLA Products Philippines Incorporated (PCPPI)
Date : November 2009- January 2010
Venue : PEPSI – COLA Products Philippines Incorporated (PCPPI) Naga
Plant Concepcion Grande, Naga City Philippines.
Title : 120 hrs. Secretarial Practice (College of Management and Entrepreneurship)
Conducted By : College of Management and Entrepreneurship CME Deans Office
Date : November 2007 – February 2008
Venue : College of Management and Entrepreneurship CME Deans
Office San Miguel Nabua, Camarines Sur Philippines
Title : 120 hrs. Secretarial Practice (Department of Interior and Local Government)
Conducted By : Department of Interior and Local Government Regional Office V Camarines
Sur Philippines
Date : July – October 2007 – NabuaCamarines Sur
Venue : Department of Interior and Local Government (DILG)
San Miguel Nabua, Camarines Sur
PERSONAL DATA
Age : 28
Date of Birth : August 18, 1988
Gender : Female
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Passport Details : EC53786573
SIRB No. : C0805888
NBI No. : 13334491
SSS No. : 509938990
TIN No. : 295797841
Phil Health No. : 010509290364
Above information’s are true and correct according to my experience and ability.

6. MA. LAHRA G. MINA
Applicant

7. MA. LAHRA G. MINA
Applicant