Brooke Harrison is seeking a customer/patient focused position where she can utilize her skills in medical records, customer service, and attention to detail. She has over 5 years of experience working in medical records and customer service roles at various organizations. Her education includes graduating from Van Burean High School in 2005 and attending Anne Arundel Community College.

1. Bkharrison88@yahoo.com  1046 Blackwell Road Annapolis, MD 21403 443-223-4551
OBJECTIVES
Customer/Patient focused, dedicated, and committed employee with a drive to continue to expand my skillsets. As
an employee for some of Best Voted Doctors for multiple years, I take pride in working hard, and going above and
beyond what is required for my positions. Detail oriented, team player that is eager to continue to grow and be a part
of an organization that encourages these traits.
EDUCATION
Van Burean High School
Graduate class of 2005
 Anne Arundel Community College
EXPERIENCE
Maryland Brain Spine & Pain  1000 Bestgate Road, Annapolis, MD 21401
Medical Records July 2015-Present
The responsibilities include: Scanning in medical records for all the providers, prepping charts, locating and providing
medical records for patients, other doctors and law firms. Always making sure the doctors and patients are complying
with the HIPAA Act.
Wells Fargo Bank  930 Bay Ridge Road Annapolis, MD 21403
Teller November 2010-present
The responsibilities include: opening and closing the branch, balancing daily, amazing customer service, maintain sales
numbers, processing transactions in a correct and timely manner, statements, shipment, researching customer
information. Pulled Reports on branch and personal goals in order to continue to improve upon processes and
business objectives.
Michaels Arts And Crafts  2309 B Forest Drive Annapolis, MD 21401
Cashier September- November 2010
The responsibilities included: Balancing daily, greeting and ringing up customers, answering multiple phone lines and
organizing and maintaining the front end of the store clean.
Bru-Mar Gardens  1009 Bay Ridge Road, Annapolis, MD 21403
Head Cashier March 2008-March 2010
The responsibilities included: Count in and out other cashiers, inventory, balancing my own drawer daily, upload
pallets, check in and price merchandise, set all shelf displays inside the store, and organize back stock and storage area.
BROOKE HARRISON

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SKILLS
 At my current place of employment I have done multiple positions. I started at front desk which included greeting patients,
checking them in, verifying insurance, and having them checked in. I also was Medical Assistant for one of the Pain
Management teams. This position included prepping charts, imaging, vitals and having them completely prepared for the
doctor. And in my current position I am doing Medical Records. Which includes scanning in imaging, previous records,
and any documents that need to be included in the patients chart. I also fulfill medical records requests for imaging centers,
law firms and request and sending records to and from other practices while making sure patients and our practice is
protected with the HIPAA Act Policy. We use operating systems: Athena, Epic, Microsoft Word & Excel, and multiple
physician’s portals to access imaging.
 At my previous position I have been able to exceed monthly and quarterly sales goals. I have been consistently recognized
for exemplary customer service. Reliably enforcespolicy and procedure with respectto eachgoverning body andregulation
for the banking industry. Research customer information and help to train and assist other employees in new processes. I
am great at multitasking, working with multiple deadlines, and am quick learner. Work with custom applications tailored
to specific business needs. Familiar with Microsoft Office products, and the following operating systems: Microsoft XP,
Windows 7 and 8.1.
AWARDS/CERTIFICATES
 10 Stellar Teller Award Pins
 Teamwork Award Pin
 Maryland Excellence Pin
 MD Region Operational Excellence Pin
 Rocktober Pin
 We Love Our Team Members Appreciation Pin
 Small Business Quarterly All Stars Pin
 Living the Visons & Values 2015 Pin
 Attitude Pin
 Bravo Team Member Pin
 Coast to Coast Pin
 Appreciate 2014 Pin
 Appreciate 2015 Pin
 I was key to conversation Mid-Atlantic Pin
 Customer Experience Pin
 BRAVO STAR Certificate-Maryland Region 1st Quart 2015
 Stellar Teller Certificates-April 2012,May 2012,June 2012,August2012,September 2012,October 2012,November
2012, December 2012, January 2013
REFERENCES
 Maya Spence
Jack Martin Insurance
443-481-8286
 Carol Fore
Retired
301-481-7350
 Brittany Metzger
RN- Anne Arundel Medical Center
443-254-1900

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