Mrs. B'Inta Reeves has over 20 years of experience in customer service, office administration, healthcare, and marketing. Her resume summarizes her skills, qualifications, and work history in these fields, including positions as a certified medical technician, loan specialist, and claims negotiation consultant. She seeks to utilize her extensive experience and skills to further her career in an organization where she can provide excellent customer service and contribute innovative ideas.

1. Mrs. B’ Inta Reeves
Cheltenham, Maryland | Cell Phone: (202)905-1910
Profile: www.linkedin.com/in/breeves007 | E-mail: bintareeves695@gmail.com
OBJECTIVE | PURPOSE | PLEDGE
To be an immediate asset to your organization and provide unparalleled customer service,
nurture new, innovative ideas that will expand and grow your organization. Utilize my skills,
experience & knowledge in the Customer Service, Call Center and Office Administration/
Support Fields to cultivate my passion for tackling difficult issues no matter what the
organizational climate.
KNOWLEDGE | ABILITIES
Proficient in the uses of a wide range of PC hardware, & software programs, user support peripherals
LAN and server packages such as:
Account
Management
Adobe Acrobat Advertising Advertising
Advertising BEACON Boss/Bac BOSS-Metakey
Call Center
Development
Client Relationship
Communication
(Oral/Written) Conflict Resolution
Cosmos CRM and Rapport Building Customer Service Data Entry
Database DOS E-Commerce Workforce Management
Expressweb Galley Sheets Imaging Internet DSL/Cable
Leadership Lotus Notes 1-2-3 Marketing Microsoft Office
Pentium Center Pro PeopleSoft Salesforce.com Social Media Marketing
Solution Selling Strategic Planning Team Building Technical Writing
Microsoft Excel Microsoft Word Microsoft Office
Windows 7, 8, 8.1 & 10,
Windows XP
PROFESSIONAL EXPERIENCE
Certified Medical Technician / Activity Program Coordinator
04/2010 – 01/2015 Woodmore House Assisted Living/We Care Adult Svcs, Inc. Largo, MD
MD State Board of Nursing as a Certified Med-Tech, Adult CPR & First Aid. Provided
person centered care for Residents & Adult Day-Care Clients. Knowledge of data system
and medical terminology, Extensive knowledge of office equipment , Good Communication
skills, Consistent attention to detail, Strong organizational, Ability to multitask in a fast pace
work environment .Planned activities in accordance with Individual Care Plans and ROM to
improve their Quality of Life & Resident Rights. Strictly Adhered to Med Technician
Certification Administration Rules, Regulations, Policies and Guidelines for proper Charting
& Documentation for Controlled Substance, MAR-Medication Administration Record,
PMOF-Physicians Medical Order Form, PRN & STAT Orders

2. IN-SERVICE Training on the Following Topics: Stroke, Hypertension, Fall Prevention,
Dementia/Alzheimer’s-Memory loss, Diabetes Types, Blood Pathogens, Fire Safety,
Infection Control, Mental Health Disorders/Illness, Elder Abuse, Confidentiality, Privacy
Rights of Health Information, Food Safety.
Market Research / Field Project
08/2009 –12/2009 Weidner Burrow & Associates Crofton, MD
Acquired an Interim level security clearance for Airport T.S.A .Conducted surveys for
Ronald Reagan Washington National Airport (DCA) on Local, Commercial & International
flights in cooperation with Metropolitan Washington Airport Authority. Provided tracking and
feedback purposes to the Metropolitan Washington Council of governments on Airport
Terminals, Flights, etc.
PROFESSIONAL EXPERIENCE | CONTINUED
Loan Specialist
09/2006 – 08/2008 Wrightway Investments, LLC Kensington, MD
Marketed contemporary financial products to new and existing customers
Provided assistance to Managers on Loan Documentation, Training Material & ACH
Disbursements Excellent Oral/Written Communication and Interpersonal skills, needed to
be independent and self-motivated. Achieved personal financial sales goals through
external marketing of loan products
Directory Claims Negotiation Consultant
11/1996 – 10/2006 Verizon Information Services Greenbelt, MD
Negotiated settlements for Top 3% of Verizon’s Commercial Businesses | Lawyers | Hospitals |
Banks | Hotels which saved $187 million in advertising loss revenue a year. Maintained Call
Center Service Levels, Supervised & empowered (8) reporting employees. Maintained
performance in a fast-paced, ever changing environment Resolved complex complaints by
utilizing my strengths & creativity to promote teamwork and elevate moral. Supported new
employees on systems & work flow processes. Point of contact for internal/external escalations
between departments. Facilitated projects with business clients and formed partnerships with
the Sales Force to identify root causes and minimize Yellow Page Errors. Maintained overall
revenue in jeopardy. Processed billing adjustments, provided complex billing breakdowns via
Excel spreadsheets. Planned, negotiated, resolved and approved claims for incorrect ads due
to Printing Errors
EDUCATION
UNIVERSITY OF DISTRICT OF COLUMBIA Washington, DC 1993-1996
MAJOR: Pre-Med
Minor: Chemistry - Undergrad
DUVAL SENIOR HIGH SCHOOL Greenbelt, MD 1986-1990

3. Academic Studies
Certificate: High School Diploma
GPA: 3.33 | 4.0